Highly recommend Dr. Kitamura! Both front staff Marissa and his assistant Emani was very welcoming…read more Dr. Kitamura didn't rush and answered all my questions. Both Dr. Kitamura and his assistant made me feel comfortable since I was a little nervous. Procedure was fast and so happy I was able to get my sore tooth out. Thank Dr. Kitamura and team!!!

I received a referral from my dentist and called to schedule an appointment. The earliest available…read moreconsultation time is 1pm, which I believe is quite late--especially for early risers who prefer to avoid traffic. Of course, they prioritize paying clients.

We visited their office. They seemed nice, but charged us a lot of money for scans and then we…read morenever heard back from them. I called several times and finally talked to the manager. She kept assuring me that they would be in touch in a couple of days, but I never received a phone call from them. They ended up messing around with us for so long that my daughter had to go to college without getting the work done that needed to be done. Sad that now we have to find care in another state.

First call - need to get referring doctor to send information to this office…read moreSecond call - they got the information from the referring doctor and made an appointment for my son. Third call - I got to the office an hour before the appointment, so I called to see if it was okay to come in early. They told us no apt by name or no referring doctor information. Really? I thought I was going crazy so I called the referring doctor. They confirmed that they had sent the information to the office. Fourth call on the day of the apt - they said we could come in at 4pm but the apt was for 3pm. I went to the office anyway because they told me to. After analyzing what happened, I have concluded that the staff made a mess of scheduling an apt, but no apology whatsoever. If you are doing an apt for a patient, please log it into your system while you are doing it. I don't see you in the system on the day of the apt is not acceptable. Incompetent staff. They wanted a referral so I sent it to the email address they gave me. First time "Oahu" was misspelled. Second time "surgery" was missing a "y". They called the referring doctor without asking me to verify the email address they gave me to send. I just resent the email the third time and it went through. The staff can't spell and can't do their jobs properly. Sigh. I hope the oral surgeon is not like the staff I dealt with. Overall, I am not impressed with this office at all. I am so glad I went through this before the actual oral surgery for my son. I firmly believe that things happen for a reason. The doctor asked me to delete the review bc it will deteimentally affect the business. If I were the business owner, I would be grateful to get good and bad feedback and improve accordingly based on the feedback. Why couldn't this be addressed when he was talking to me instead of asking me to remove the review? Finally, the office manager said she would check with the insurance company and send me an updated sheet with the cost the next day. It has been two weeks and nothing has been sent to us. I didn't expect too much because I knew this would be the result.

I've been seeing Dr. Jeff for decades, and I truly can't imagine going anywhere else. I've had my…read morefair share of complicated dental procedures over the years, including implants and crowns, and he has handled every one with confidence and skill. Even the most involved treatments feel quick and seamless. What I appreciate most is how he stays up to date with the latest advancements in dentistry. I always feel like I'm receiving the best, most current care available. And the entire staff is so welcoming and efficient. Our entire family sees Dr. Jeff, and I'm so grateful for the care he's given us over the years.

Only four year ago I had a front crown replaced. This week it fell off. After a $500 scan his bill…read moreto replace the tooth is close to $8,000. Previous to this he replaced a crown on my lower jaw due to food getting trapped. It is much worse now. Not happy at all.

Friendly, helpful and caring staff. They're all so pleasant…read moreto speak with, schedule appointments, call reminders about upcoming appointments, etc.

As I mentioned previously, I had three implants done at Koolau Dentistry and they were amazing!…read moreTheir front desk, dental assistant and all my doctors are wonderful and compassionate people! I highly recommend them for your dental needs! They are the best!!!

In the middle of a COVID pandemic, I had a dentist appointment. I know Dr. Hayashi usually has the…read morebest equipment and best dental services, so I was curious how they would handle COVID. What a great process! Here's what I noticed: - Lots of hand sanitizer once you walk in - They immediately check your temperature and oxygen levels upon walking in - Fill out a short form re: covid - No magazines or any common things that can shared is present in the office - I noticed the front desk immediately wiped down every surface I touched (pen, clipboard for form, etc) - When getting my teeth x-rayed and cleaned, Jan wore a full face shield, goggles, and mask - They have earplugs for you to use as they use a big vacuum system near your mouth when cleaning so that everything is sucked I think it is amazing how they've adapted to COVID! Also wanted to say I've been coming here for years and am impressed every time. My appointments are always on time, no waiting around in the waiting room for extended amounts of time. Parking is validated. Front desk is professional, competent, and friendly. My dental hygienist Jan is awesome!! I'm usually in and out of my appointment very quickly. I highly recommend Dr. Hayashi. There have been a handful of times I've had a different hygienist because of schedule, and they're all great.

Dr. Hayashi has been my dentist for many years now. I HATE going to the dentist, and I am…read moreterrified of needles. Yet, Dr. Hayashi has managed to do a lot of work on me, completely painlessly. He's even gotten me over my fear of needles (sort of). The other thing I like about him is that he doesn't pad the bill by making you come back over and over for one procedure, like a lot of dentists do. I highly recommend Dr. Hayashi!!!

Before going here, I highly recommend reading the reviews carefully. If you still decide to move…read moreforward, make sure you fully understand what your dental insurance actually covers. This office has you sign paperwork based on what they think your insurance will cover, proceeds with treatment, and then later sends you a bill for anything your insurance did not pay. You end up being responsible for those unexpected charges. In my experience, the office does not take the time to properly verify coverage--especially for procedures that are already in progress. Communication around costs is unclear and can be misleading. On top of that, the office manager is extremely rude, and the staff is not welcoming or friendly, which makes the overall experience even more frustrating. Save yourself the stress and consider going elsewhere. Also, keep in mind that this company operates multiple locations across the island, so your experience may be similar at their other offices as well.

Be aware that you should check the reviews more recent than 3 years ago to determine if you would…read morelike to choose this office. Different owner now. I would say still Five stars for doctors and hygienists. I have been a patient here since the days of the previous owners, Dr. Keller and Dr. Ichiriu, and always appreciated the wonderful teamwork and harmony in every aspect of the practice. Since their retirement and the change in ownership, I've continued to be impressed with the doctors -- they are highly skilled, professional, and use cutting-edge equipment with confidence. However, the front office looks like it has been a consistent struggle since a transition. There has been high staff turnover, frequent mistakes, and multiple cancellations due to hygienist scheduling issues. I've tried to be patient, understanding that changes take time, and they are all sweet and sincere except my most recent experience was very frustrating. When I arrived for a scheduled cleaning, I was told the appointment had been canceled because of their scheduling issue. I had received no call, no voicemail, and no cancellation notice -- only text reminders to confirm the appointment and reminder that it's time to make a new appointment. Instead of offering a sincere apology or acknowledging the inconvenience, the receptionist (Robin) repeatedly insisted they had called me several times ( no history of a single phone call from them on my phone) and simply asked if I wanted to reschedule. It's a shame, because the doctors and hygienists are excellent, but the lack of professionalism and training at the front desk makes the overall experience much less positive than it should be. I truly hope they can address these issues, as the clinical side of the practice deserves better support.

Dr. Uchida should be put in jail…read more He took my money, did a bad job, and then blamed it all on me. He did the All-on-4 procedure for my upper and lower jaw. Charged me $54,000.00 which I paid in two payments upfront. Told me everything would be fine and that he's an "Expert." He's no expert and not even an implant specialist. He is a General Dentist and a crook! After the procedure was done my bite was off. I went back for adjustments but every time I went in he would blame me for his junk work. The teeth were so off that it cause one of the implants to fail and again he blamed it on me. He's the one that's supposed to make my bite good, that's why I did the upper and lower together. He even made me do Botox to try and solve his problem. Less than a year later, my new teeth on the upper and lower broke. I think the implants and materials he used are cheap and couldn't hold up and that he never fixed the bite properly. He again blamed it on me and refused to even fix it. Since I had no money left, I was of no use to him. He's only concerned with money and driving around in his fancy car. The only reason I didn't sue him is because I don't want to continue this nightmare. I'm pau. Yea he might get away with this on me but this is Hawaii and word will get out that he is a crook and a no good dentist. I hope other potential patients will read this and run far away from his office. Stephen

I left the below review for Dr. Uchida's Honolulu office location but would also like to share here…read moresince Dr. Uchida works out of 2 different offices and has 2 different yelp profiles for each location: Do not go to this dentist he is a nightmare! He seems to have a personality disorder and will yell at his patients and staff. The worst part is he hurts his patients when performing work. How is it that I am having work done on the left side of my mouth and when I awake from the procedure my ENTIRE mouth is cut up and my tongue had lacerations on the right side. He prescribes sedation pills so you are sleeping during the procedure and completely unaware of what is happening. It was only when the anesthesia wore off after I left his office did I realize how bad I was hurt. I feel like he did it on purpose because he was not happy that I returned to his office to fix the bad work he did previously. He will overcharge you and recommend having work done that is not even necessary just to make more money. I know this because I am now at another dentist who took Xrays of my mouth and said that I don't need to have the additional work done that Dr. Uchida said I did. Not to mention, he uses cheap materials so your teeth, implants, bonding etc.. will keep breaking and you will have to keep going back in, and he will charge everytime even though it's his fault. I think that's the plan so he continues making money off of his patients. Please stay away from this place this dentist is unethical and will seriously hurt someone one day.

Having just moved to Hawaii, I was concerned about finding a dentist that would be a preferred…read moreprovider for my dental insurance, and that would meet my needs. Hawaii Family Dental fit the bill! The front staff were helpful in making sure my records from the mainland were there, and that I wouldn't be stuck with a bill that my insurance wouldn't cover. Dr. Moon and his hygienist (So sorry, I forgot your name!) were amazing. They use the sonic tools for cleaning so you don't have to hear the "SCRAPE SCRAPE" of the old fashioned tools. Dr. Moon asked me if I was happy with the appearance of my teeth, which I don't EVER remember being asked by a dentist. When I told him about my cosmetic concerns, he worked out a plan to give me a movie-star smile. He also had a great chair-side manner, and great hair! I'm actually excited to go back and see them again!

My crown I got here for a root canal only lasted about 4 years before needing to be replaced due to…read morelifting. Would not recommend.

Dr. Hayashi is truly the best! I absolutely love him and will continue to see him no matter how far…read morethe drive. I've been his patient for over a decade, making him by far the longest medical relationship I've had. I've always said that if life ever took either of us away from beautiful Hawai'i, he'd be the doctor I'd miss the most. The level of care he provides is extraordinary, and it was evident from my very first visit. His genuine concern and dedication to his patients are truly one-of-a-kind. As someone with a dental phobia and a history of medical trauma, I've always dreaded dental appointments. But Dr. Hayashi has completely changed that for me and each encounter leaves me feeling grateful to have him on my healthcare team. His commitment to patient well-being and his accountability in fostering a better community is exceptional. Over the years, he's been a part of some major changes in my life, and I feel a special kinship with him. We've made incredible progress in my dental journey, and I'm proud of the place we've gotten to together. I'd also like to recognize the amazing front office team--Kerrie, Abi , and the other staff member (whose name I didn't catch). They play such an essential role in keeping everything running smoothly, and I'm always thankful for their friendly and efficient service. Dental assistant Ashlee deserves special mention as well. Her kindness and lively personality make the appointment feel so much more pleasant. Every office needs someone like Ashlee! Although I haven't met the other dentists at the office yet, I'm confident they're excellent. Aloha Family Dentistry is located on the 3rd floor of the American Savings Bank building at the corner of Kahuhipa St. and Kamehameha Hwy in Kāne`ohe. They offer convenient parking entrances on both Kahuhipa St. and Kamehameha Hwy, with wheelchair-accessible parking and building entrances on both levels. Choose Aloha Family Dentistry and you'll be on your way to an even more beautiful smile and healthier you!

My first visit today I was very disappointed, they are not very accommodating when it comes to…read moreschedule one lady at the front was rude and what surprised me there is a $50 cancelling fee before 48 hours never heard of that my dentist at Kailua accommodate me even on Saturday and the staff are supper polite why should I switch , the only reason I tried them because a friend recommended them highly but sorry there is a lot of good one out there they are not ER doctors they are dentist and the main thing to me to be flexibility and polite i am a System Engineer I work at the airport I have busy schedule. Sorry but not going back there again

This is dentist for my husband and me. Dr. Chad and his staff are very caring and very…read moreprofessional. I would recommend them without reservations.

Not having a regular dentist, when I had a dental emergency, I didn't know where to turn. I called…read moreKoolau Family Dentistry which is near to home and they got me an appointment within 2-1/2 hours from when I called. Everyone there was very caring and pleasant: the receptionists, the xray technician, and Dr. Camille Yim, Dr.Chad's daughter. My tooth needed to be pulled and an abscess drained. They called and got me an appointment with an oral surgeon right away. I am so grateful to the folks at Koolau Family Dentistry and will be back as a regular patient. I highly recommend them!