This place is true to its name they are honest, friendly and did a great job fixing my car at a…read morereasonable price. Ask for Rudy he'll take care of you.

I found Honest -1 Auto is amazing. I had an extremely high quote from a gas station in Arlington…read more The quote was very unreasonable. I have AAA so fortunately I was able to tow the vehicle closer to my residence. I decided to have my Truck delivered to Honest-1. Rudy was my point of contact at Honest-1. He or someone that works there, not only fixed my issues, but was way better on the price. Honest-1 really lives up to their name! Definitely, HIGHLY recommended.

The business messaged me with a seemingly genuine desire to make things right, but the "damage was…read moredone" and I don't know how they could gain my trust again, if ever. Back in Cali, I started working on my own cars because a) I'd end up coming back to the shop because work not done properly, or b) once I have something repaired, another problem would come up as if the shop did something malicious so I could go back to them. If I had more money, I'd probably go to a more expensive place where there'd be a higher likelihood that it'll get done right the first time. But I was broke and would resort to searching for highly rated places, and choosing the most reasonable quote. Fast forward to now, and having to replace a rack and pinion was beyond what I was willing to invest in time and tools, so I went to a shop thinking that I'd find an honest place with someone whom I can call "my mechanic." But I was duped yet again. My message for any business that wants good reviews and repeat customers is: Just do it...right...the first time...and be honest. If you're going to quote a price, make sure it's a price you're comfortable doing outstanding work for and not bait the customer only to do a half baked job, or charge them extra in the end. (Technically, there's supposed to be a signed work order with an estimated price...and they'd have to contact the customer with any changes before work can be completed) Rosie and the rest of the staff seemed like really nice people, and I would have totally gone back....but niceness doesn't overshadow the fact that I wasn't satisfied with the work. Hopefully this serves as a wake up call for them, and as a reminder for other business owners to just do it...right...the first time...honestly, and with pride in your work - knowing that your reward isn't just financial, but that there's satisfaction in knowing that your customer is happy. For now, I'm going to have to go back to fixing/maintaining my own cars , and saving up for any major repairs so I can send my car to a reputable shop with a high number of positive reviews. That, and/or replace my car with a more reliable one with fewer major issues.

Great job! East to schedule and did what was estimated! Replaced the brakes and rotors for me! A…read morelot cheaper than the stealership wanted!!

I recently brought my car in for a leak repair and was impressed by the exceptional…read moreservice-especially C.Maddox, who I believe is a manager.When another issue arose the next day, he went above and beyond to get it resolved last-minute, so I could pick up my kids. The entire team was professional, courteous, and truly caring.Highly recommend Jiffy Lube on Richmond Highway in Alexandria 22309 A+++ experience!

*edited update and review* After seeing my review, we were contacted by the Area Manager for Jiffy…read moreLube... we were well taken care of and compensated for this issue. If it were not for the great response and upper management here, we would be taking our business elsewhere, but they did an amazing job and we have chosen to stay with this shop. I know the team will do better in the long term! My husband has been coming here for over 2 years and hasn't had an issue really. But sometimes ya just can't. We waited nearly an hour to get the oil changed... sitting almost complete with our oil change the employee next to us doing another car somehow ended up squirting oil all over the side of my suburban, on my husbands arm and a drop inside the truck since the front windows were down. We had coupons and my husband is a veteran we usually use our coupon and his Va discount... today the "manage" gives $25 for our "inconvenience" but will not give a VA discount or let us use our coupon with it. Lost our business because we still have to go back through a car wash to hopefully get the oil off the side of the truck.

I took my Tacoma to this Firestone for an oil change. I had been there before and had been happy…read morewith the work. However, when I left the shop, I noticed that my drivers side turn signal was not working. When I looked at the truck the next day, my rear tail light on the driver's side was broken. I park in a driveway. This was broken at Firestone. They should have notified me of the damage and offered to fix it .

I used this Firestone for a couple of years and was very disappointed with my latest visit. I left…read morewith more car problems than when I arrived. Went in for a wheel alignment. They told me my car battery (12v) died while it was being worked on. What? I came in for an alignment. I had to buy a new battery because they fucked up my old battery somehow. When they were done, my car, which is an EV, now has a "Service EV System" warning light on the dashboard that I've never seen before. This was not there before they hooked the car up to the battery tester. When I drove away my car still shakes and pulls to the left. I took it back and they tell me this happens because I need new tires. The constant upsell was too much. This shop has lost my trust. Now I have to go to the dealership to have everything cleaned up.

Steve is the best. Honest and reliable mechanic. You can't go wrong taking your vehicle to him!read more

My 2000 RAV4 blew its radiator, and I hobbled into Steven's, under the advice of a local, and it…read morewas the closest place at the time. Steve was more than honest, showing me videos of my car's problems. And I appreciated his sense of humor. If it was closer to home, that would be my go-to auto repair.

Do not use this service. Very disorganized. Stay away. Will not be returning. They will keep you…read morewaiting for hours even with an appointment.

If I could give zero stars, I would…read more I went in for a flat tire expecting a simple replacement, but they insisted on changing two tires, saying it was necessary. As soon as I drove out, I heard a noise as if I still had a flat. I returned and asked the front desk employee to check, but he brushed it off, saying it might feel off because I refused to replace all four tires. I reminded him that I came for the front tires, not the back, and he assured me everything was fine. For a week, I kept hearing the same noise and called multiple times asking if I could bring the car back. When I finally went in, there was no mechanic available he just looked at it himself and said a "knob" had broken off and quoted me for additional repairs I couldn't afford. I got a second opinion, and the new mechanic discovered the bolts had never been tightened. When he lifted my car, the tires literally wobbled off. I had been driving for weeks with four loose tires on the highway. The "broken" part they mentioned wasn't broken at all; it was missing. When I called the manager, he said there was nothing he could do because he didn't know which mechanic worked on my car. By then, I had already paid another shop to fix their mistake. As a single mom, I cannot afford this kind of negligence. It's terrifying to think what could have happened if a tire had come off. I contacted their district office as well, but they refused to help or refund me. This entire experience was frustrating, careless, and unsafe.

Don't go to Huntington car care. Needed inner tie rod replaced, but they replaced outer tie rod…read more How could a qualified mechanic miss that?

I have been taking my 2015 Infiniti SUV to HCC for the past few years. They are always reliable and…read morenever try to nickel and dime me for anything. They are honest and if there is a service they cannot complete, they provide recommendations on where to take my vehicle. They used to be open on the weekends but now it's only M-F but you can get in as early as 7 am, which is great! Parking is tight but I always seem to find somewhere to leave my car. I've had brakes, oil changes, tire rotations, and a slew of other major services done here and I have never had any regrets. If something came up and they were at fault, they quickly fixed it for me or offered compensation, which says a lot.

Jackie is the best! They take great care of you and care about their customers in turn. Fair…read morepricing and had my door completely fixed in an hour.

Same day appointment for an oil change as quick and painless! Customer service was great and within…read more30 min from arriving to appointment, I had my oil changed and back on the road! Will definitely come back

Came in without an appointment and they were able to work on my car. I needed a new alternator and…read morebattery. I just dropped it off and left. Got a call about 2 hours later and it was done. Nate was really nice and helpful. I would bring my car here again.

Went today because my tire has a slow leak, and the tires are under warranty. Showed up without an…read moreappointment, was immediately met with attitude from a guy named Happy; he said I needed an appointment and couldn't see my car today. Understood, went home and made an appointment for today because they had an open slot online. Went back with a 6PM appointment and Happy still said they couldn't see my car because he had already told me earlier he wasn't looking at my car so it just wasn't happening today. His unprofessionalism and condescending attitude are a disgrace. I don't know if they were short staffed or why exactly they couldn't see me today but this is ridiculous for a business to conduct themselves like this. There DEFINITELY wasn't any attitude when I was buying hundreds of dollars worth of tires a few months ago. Both interactions were EXTREMELY disrespectful!