Business was very responsive, and very professional in their responses. I did not end up, needing…read moreto get the repair done that I requested the quote for, but this business responded quickly, and provide provided all the information I needed to make a good decision. They also provide provided very fair and competitive pricing relative to other quotes I received.

The business messaged me with a seemingly genuine desire to make things right, but the "damage was…read moredone" and I don't know how they could gain my trust again, if ever. Back in Cali, I started working on my own cars because a) I'd end up coming back to the shop because work not done properly, or b) once I have something repaired, another problem would come up as if the shop did something malicious so I could go back to them. If I had more money, I'd probably go to a more expensive place where there'd be a higher likelihood that it'll get done right the first time. But I was broke and would resort to searching for highly rated places, and choosing the most reasonable quote. Fast forward to now, and having to replace a rack and pinion was beyond what I was willing to invest in time and tools, so I went to a shop thinking that I'd find an honest place with someone whom I can call "my mechanic." But I was duped yet again. My message for any business that wants good reviews and repeat customers is: Just do it...right...the first time...and be honest. If you're going to quote a price, make sure it's a price you're comfortable doing outstanding work for and not bait the customer only to do a half baked job, or charge them extra in the end. (Technically, there's supposed to be a signed work order with an estimated price...and they'd have to contact the customer with any changes before work can be completed) Rosie and the rest of the staff seemed like really nice people, and I would have totally gone back....but niceness doesn't overshadow the fact that I wasn't satisfied with the work. Hopefully this serves as a wake up call for them, and as a reminder for other business owners to just do it...right...the first time...honestly, and with pride in your work - knowing that your reward isn't just financial, but that there's satisfaction in knowing that your customer is happy. For now, I'm going to have to go back to fixing/maintaining my own cars , and saving up for any major repairs so I can send my car to a reputable shop with a high number of positive reviews. That, and/or replace my car with a more reliable one with fewer major issues.

*edited update and review* After seeing my review, we were contacted by the Area Manager for Jiffy…read moreLube... we were well taken care of and compensated for this issue. If it were not for the great response and upper management here, we would be taking our business elsewhere, but they did an amazing job and we have chosen to stay with this shop. I know the team will do better in the long term! My husband has been coming here for over 2 years and hasn't had an issue really. But sometimes ya just can't. We waited nearly an hour to get the oil changed... sitting almost complete with our oil change the employee next to us doing another car somehow ended up squirting oil all over the side of my suburban, on my husbands arm and a drop inside the truck since the front windows were down. We had coupons and my husband is a veteran we usually use our coupon and his Va discount... today the "manage" gives $25 for our "inconvenience" but will not give a VA discount or let us use our coupon with it. Lost our business because we still have to go back through a car wash to hopefully get the oil off the side of the truck.

I recently brought my car in for a leak repair and was impressed by the exceptional…read moreservice-especially C.Maddox, who I believe is a manager.When another issue arose the next day, he went above and beyond to get it resolved last-minute, so I could pick up my kids. The entire team was professional, courteous, and truly caring.Highly recommend Jiffy Lube on Richmond Highway in Alexandria 22309 A+++ experience!

I took my Tacoma to this Firestone for an oil change. I had been there before and had been happy…read morewith the work. However, when I left the shop, I noticed that my drivers side turn signal was not working. When I looked at the truck the next day, my rear tail light on the driver's side was broken. I park in a driveway. This was broken at Firestone. They should have notified me of the damage and offered to fix it .

I used this Firestone for a couple of years and was very disappointed with my latest visit. I left…read morewith more car problems than when I arrived. Went in for a wheel alignment. They told me my car battery (12v) died while it was being worked on. What? I came in for an alignment. I had to buy a new battery because they fucked up my old battery somehow. When they were done, my car, which is an EV, now has a "Service EV System" warning light on the dashboard that I've never seen before. This was not there before they hooked the car up to the battery tester. When I drove away my car still shakes and pulls to the left. I took it back and they tell me this happens because I need new tires. The constant upsell was too much. This shop has lost my trust. Now I have to go to the dealership to have everything cleaned up.

Steve is the best. Honest and reliable mechanic. You can't go wrong taking your vehicle to him!read more

My 2000 RAV4 blew its radiator, and I hobbled into Steven's, under the advice of a local, and it…read morewas the closest place at the time. Steve was more than honest, showing me videos of my car's problems. And I appreciated his sense of humor. If it was closer to home, that would be my go-to auto repair.

A nail got stuck in my tire near the edge so that the tire had to be replaced. I went to NTB on…read moreSouth Gate drive on Beacon Mall and received excellent service from Val! Since it was a Friday he said that he thought he could order the Michelin CrossClimate2 and it would be there on Saturday morning! It happened and I got the tires rotated all by Saturday afternoon.

Do not use this service. Very disorganized. Stay away. Will not be returning. They will keep you…read morewaiting for hours even with an appointment.

Don't go to Huntington car care. Needed inner tie rod replaced, but they replaced outer tie rod…read more How could a qualified mechanic miss that?

12 Years -- and two cars -- later, I'm still a regular customer at Huntington. Don still runs the…read moretightest ship in the business, his techs are still doing a great job, and his efficiency and communications are still top-notch.

Great customer service, from the initial phone call to the friendly greeting at the door…read more Omar manages the facility. He's fantastic as is his chief tech, Chris. Intelligent, empathetic, professional. My experience at this Meineke, where I used a coupon for an oil change/tire rotation, was vastly different from an expetience earlier in the day at another Meineke, this one in Sterling, Va. I was also trying to take advantage of a coupon, but was rebuffed by the counter guy who informed me that, since my car needs synthetic oil, he wouldn't honor the coupon. My bad for not calling ahead, but his bad for making me feel like a dope. And, Sterling Va is so remote, might as well be in West Virginia. I recommend Meineke on Richmond Highway.

Jackie is the best! They take great care of you and care about their customers in turn. Fair…read morepricing and had my door completely fixed in an hour.