I've been a bridesmaid before and had such a horrible experience at a different David's Bridal location, so I was a little hesitant to try this out again for my Mother in law's wedding dress. But we had drove all the way to Burbank to find her dress at a vintage store, well to our surprise they no longer had bridal gowns. We were bummed out and ended up driving by and told my MIL if she wanted to browse around to see styles she may like. We were greeted and were told since we did not have an appointment we won't be able to try any on unless there was a cancelation. So we browsed and Stephanie answered any questions we had. We were then told that we can leave our number and they would call back in an hour to see if someone cancelled and give us their spot. My MIL was bummed out but said if it's meant to be they will called and they did!! Rushed back over and Stephanie introduced us to Sarah Ann, who is the BEST! She asked what she wanted in her dress and budget. She takes us to the racks and pulls out this beaded column dress and the first thing my MIL said was NO!! So Sarah Ann asked what she didn't like about it and if she could change something what would it be. So she pulled a couple of other dresses for her to try on. She didn't like any of the dresses so Sarah asked her if she would please give the "No dress" a try on. And to our surprise it was the ONE!!! Let me just say how helpful, polite, and funny she was! Finding the wedding dress is her thing! I also loved how we did not feel forced to purchase anything but we did say YES to the DRESS! Thanks again for the great experience Sarah Ann! read more

Today I went in for an alterations appointment. I was helped by Laura and Jo. They were both really nice and helpful! Jo was super knowledgeable and made me feel very confident about getting my wedding dress altered. I actually semi-fainted while I was there (standing too long in one place haha) and Jo gave me water and a fan. She and Laura both checked up on me to make sure I was okay. And Laura thoroughly described what would be done to my dress so I was in on the whole process. Great experience overall! read more

FINDING MY DRESS Trying on dresses was so amazing and extremely exciting, but words couldn't express how wonderful it was to find MY dress. Jenni was so amazing along with the rest of the staff and Stephanie the manager. We got it down and found it my dress on the first try! Thank you so much for all your help Jenni! So there you have it girls, when you come to the David's Bridal in Burbank, ask for Jenni ! ALTERATIONS Alterations is costly, so just keep that in mind when purchasing your dress. Might be a better option to outsource. Chloe was so nice and very helpful! Definitely need her on your corner when you have questions. Overall a great experience read more

I had an appointment this morning with Carly Jean and WOW! I felt like she was a friend from the moment we began. I felt so relaxed and confident in all the dresses I was trying on. She was so helpful and I was able to find exactly what I was looking for! read more

Debbie at DB was amazing with me! I am a 300 gorgeous woman who was able to find a beautiful satin emerald bridesmaid dress. No older lady dressing for this fat queen !! Hi the seamstress was also amazing with me! read more

EDIT: I had a more negative review on here that I'm now amending, due to customer service outreach and efforts to make things right. I did have a disappointing experience regarding my dress purchase and alterations. The manager during my transaction, Melissa, was wonderful and went out of her way to ensure I had a bridesmaid dress in time for the wedding -- all in spite of fit issues, needing a difficult return, and lots of other complicated logistics. She totally rocked it. I later noticed how problematic the alternations were and put in a complaint via Yelp. Another manager, Emily, went out of her way to reach out to me and make things right -- which I greatly appreciate. Thank you to the management team! read more

I had the absolute pleasure of working with Sarah Ann today and let me tell you, she was wonderful. Admittedly she had been double booked and was working with another bride (also a Sara) but despite that, she was very attentive and made sure to make me feel accommodated and special. She took the time to get to know me and we were able to bond on a personal matter. I will admit, I did not expect to find a dress, let alone purchase one today. This was supposed to be a scouting mission to get an idea of what kind of silhouette would look good on me. The main reason I didn't think I would find my dress was because I had a very specific vision in mind and with this being a chain, I thought I wouldn't get anywhere near what I wanted. I didn't want a cookie cutter, everyday dress you can find anywhere. I want something unique that would match my personality. Well...Sarah Ann was able to narrow my search pretty concisely. I ended up trying on 5 different dresses and then got stuck on 2. Both Sarah's picks. The first was this beautiful gold dress; Very different, very sparkly, very much in the realm of what I was looking for. The second dress ticked off several boxes too. Well, with Sarah's guidance, I was able to narrow down which dress to choose and realized that dress two was MY dress. Without her guidance, I'm pretty sure I would still be at that store trying to figure out which I wanted. I absolutely love my dress and cannot wait till i get to walk down the aisle and see my fiance's face. Thank you soooo much Sarah Ann for all of your help and for your guidance. You were absolutely wonderful and my experience couldn't have been better. read more

Their return policy is dishonest and I was incorrectly informed by Sarah Ann. If you order a dress from the store, your return window (7 Days) starts the day you purchase it, not the day you receive it. It took 2 weeks for my dress to arrive, and it doesn't fit. But I was already outside of the return window before I even received the dress. How does that make any sense? This is deceitful and they won't make an exception. Buyer beware, this is a shady business. If you look online there are thousands of complaints about their business practices. Better to support a small business who values their clientele. read more

We're here while I was super stressed and staff was so friendly and helped me find everything I was looking for!

The workers do not seem to understand Davids Bridals written return policy. At Northridge location, they told me they "prefer to not accept returns" and the Burbank location told me they "don't take returns after the event date." Below is a pic of their policy per their website, so not sure why they are stating otherwise. I was so worried I wouldn't get a refund for my unworn dress when she said my event date has passed and they cannot take my return. She did issue a refund when I showed told her the return policy I saw on site. She said a lot of people return dresses after events and that's why they don't take them after the event date. Just wanted consumers to be aware of what they may encounter if they find themselves needing to return something. The dress I got was nice, but had to return when I found out the maid of honor was wearing the same dress and returned within the 7 days. read more

Everyone knows how stressful weddings can be.. David's was our second choice this day but they blew me away!! I believe the lady that helped us, Emily, is a manager and she certainly deserves that title! I'm the stepmom and I was was going with my stepdaughter and her Mom (I'm seriously blessed that they are both awesome and we get along easily) BUT I've never helped in a wedding and Emily made it such a special occasion- she offered accessories and shoes and other things that gave a full image of how the bride would look.. she wasn't pushing whatever David's could provide- she just wanted to let our girl know that you can always add something else.. so I recommend Also, maybe more useful, they have a large selection, great parking, and a nice coupon if you get the groomsmen involved read more

Always a pleasure to come to David's Bridal - Burbank!!!! Alterations Day!!! Jo & Ashleigh are just so amazing! read more

David's Bridal - Alterations Day!!!! So excited!! Jo & Ashleigh are just so amazing!! - Bridal Near Me - Burbank, California

Of course I waited for the week before my sister's wedding to walk in for a bridesmaid's dress (I was waiting to get SNATCHED! Lol). Obviously, it was hard to find the color and size I needed off the rack. Deborah helped me pick out many different styles and get my exact size. Stephanie, the manager, went above and beyond calling stores all over the country to track down my dream dress. Thank you ladies! read more

Everything was perfect! I booked an appointment for my wedding dress and we were greeted by this super energetic and enthusiastic receptionist named Ryan. Lol! He's funny and entertained us first before introducing to our bridal expert. SARAH VAIL then came over to help me find "The One". We started with her asking me 5 words that I want to feel during my wedding day. I gave her CONFIDENT, NATURAL, HEAD-TURNER, SIMPLE, and told her that I wanna be the STAR of my wedding. I told her that I had a Favorites list on my App for her to know my preference and she based the fitting from there. She gave me a ball gown & a trumpet style gown first. The trumpet-style fits be better. I like her cause she respects my opinion and gives me time to rate every gown that she asks me to fit in a scale of 1-10. I learned a lot about my body shape cause she's so informative and learned about the dress that flatters my shape the most. She really knows what she's doing, she is VERY GENUINE and she involves my family in the decision-making. I can't thank her enough for finding THE ONE with me, which in the end, perfectly suited my 5 words. I got this Trumpet Designer Dress for only $499. I will never forget her! She actually cried with me when I rang the bell. I love her & her good vibes! Thank you so much David's Bridal! It's going to be the last wedding in our family and you guys made it more special! read more

David's Bridal - Bridal Near Me - Burbank, California

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The worst place to go when you are looking for bridal dress or any dress. This place does NOT deserve ANY stars ! My mom came to return a dress she bought which she never even took out from the plastic wrap because she change her mind and found a different dress. Then the manager Leslye and the other girls said that they can't accept it because it's dirty, has stains at the bottom part, damage and smelled like it's been worn. Keep in mind that this gown is super long and most of the time customers don't check the bottom part prior to buying.. This dress has not been worn since my mom bought it and took it home...she did try it on at the store and it was super long for a petite 5'1" frame hence the stain from the bottom edges due to repeated customers trying it on which they never even considered. . Long story short we went to DB store to return it because she already found another dress. They wouldn't accept it! And even accused us of causing the dirt stain, etc. to the dress! Even after my mom insisted that she did not take it out of the plastic wrap they kept insisting it's damaged. We felt these sales people were ganging up on us and insisted we damage the dress..They told us that It has stain, discoloration at the bottom and it smelled like it's been worn! That obviously came from many people who tried it on at the store. We don't smell the dress when we buy it. Because we trust that it's new. Bottom line , they are not taking responsibility for it and putting the blame on my mom instead of them taking responsibility that the signs of wear was already there even prior to my mom buying it. Leslye kept saying she checked it from head to bottom before she wrap it.. omg. I have never heard anyone make up fake stories like that. And I dare these people to look at the time stamped it was bought! And they would know that they never check the bottom! . She did not check it! Because my daughter saw her during check out. All she did was put a plastic wrap over it. if she did she should have shown us the current state of the dress regardless to make sure it was in pristine condition prior to leaving the store..isn't that what you are supposed to do and communicate to your customer? and she would have seen those stains she was talking about at the bottom. They never check because they know that customers would change their mind for sure and would not buy the dress if they knew. Bottom line Leslye did NOT check the bottom edges of the dress and the stains! Common sense will tell these people it was never used because it remained intact and was never altered at all when we tried to return it. The only regret we had was didn't check it prior to leaving the store because we trust that DB would only sell brand new dresses! It happens customers trust the dress is in good condition when they buy it! It's pointless arguing with people who are already close minded and won't listen to you. My 83 year old mom was so down when we left the store but I tried to comfort her and told her never again to go to that store. I hope you experience being in our shoes so you get to feel how it is to be accused of lies like you did to my mom! DAVIDs BRIDAL! We still want our money back and you can keep the dress! Even TEMU and other retail is way better than your customer service! Do not buy your dress from David's Bridal! The worst of the worst customer service I have ever encountered in my life! read more

I had a special event I needed to attend and it was two days away. I came in with my cousin and we weren't sure what to expect. Once we walked in, we were automatically greeted. A worker, her name was Angie, really helped us out. She managed to get us an appointment. She helped find us dresses in the color we were looking for. She showed us a bunch of options. She was attentive and answered all our questions. Best customer service by far. I've been to other locations and haven't had an experience like this. You guys definitely have a gem, kudos! read more

Just got my lil sis' dress today! and she couldn't have found it without Sarah Ann! She was amazing and knew exactly what my sis was looking for. Everything just fell into place here. Highly recommend. My sister looked beautiful. I'm not crying, it's just the rain read more

Last Sunday I took my cousin wedding dress shopping. We made an appointment which I highly recommend. Not that I know for sure but I think the brides who came in as a walk in share a consultant versus us who booked an appointment had 1 consultant with us the entire time. Which honestly is what you want when you're trying on dresses. Our consultant was Silvia. SHE WAS THE BEST THING TO HAPPEN TO US!!!!!!! We walked in and when we met her (there were 3 is us there) we all gave her our opinions on what we thought the bride should wear. She grabbed a bunch of dresses for the bride to try and all the while listening to what we liked, and didn't like. Finally at the end of our appointment she said she had this dress in mind that was what we described except the material was something we never thought of. My cousin put the dress on and as soon as we saw her we knew we had THE DRESS. Silvia added a belt and that was all we needed. Silvia really listened to what we wanted and seriously delivered the most perfect wedding dress. Melissa (I believe she was the manager) came by toward the last few dresses and checked on us and was also really nice. She took all our pictures and gave us little tid bits which was really sweet. David's bridal has this really cute tradition when you find your dress. Silvia really made it super special for my cousin. I never thought I would say this in a million years because of stupid bias but David's Bridal is an amazing place to find a wedding dress. I highly recommend driving to Burbank. If you can request Silvia as a consultant do it!! Thank you Silvia and Melissa! read more

Such an amazing experience here! Brought my cousins to get last minute dresses for a party we're going to be traveling for. Everyone was so friendly and welcoming the stylist working there was so great my cousins are really picky girls and she was so attentive to them! Amazing staff! read more

This Review is for the fabulous ladies who helped me with my alterations and 1st fitting today!! Tuwanda, Jo and Emily Sophia are gems!! Tuwanda was so helpful and definitely made me feel super at ease with my dress and getting it all ship shape. Obsessed with my bustle and shout out to Tuwanda for the cups we are adding to the dress! My girls look good ya'll, if you can pick up what I'm putting down! Major bonus is that Tuwanda has some incredibly helpful and hilarious tips for the day of the wedding! Pay this awesome team a visit you won't regret it!! read more

I came to David's bridal for my dress alteration fitting and Josipa helped me and was very kind and took the time to explain things. There was a customer who was being difficult with her and she handled it very well. I am so glad I chose David's bridal! read more

Great experience. Thanks everyone! Elizabeth was so warm and wonderful! She offered very practical feedback and wanted to make me feel comfortable and happy with my selection. Also, having the manager, Ashley, walk around and personally greet me was incredible. She clearly wanted to ensure a memorable experience and was very genuine. Best David's Bridal experience I have had- and I have had many. read more

I had the pleasure of saying yes to the dress of my dreams with the help of Karol! He is the absolute best, so professional, helpful, but he made the whole experience so much fun! I 100% recommend David's Bridal, it was overall a great and exciting experience. read more

BUYER BEWARE: although the dresses they sell are beautiful, their alterations department and customer service are very poor. The women pinning your dress are NOT seamstresses, and are often newly hired employees. This is NOT quality work. DO NOT USE THEIR ALERATIONS DEPARTMENT. Here's what happened: * The hem is crooked * the bustle drags on the ground (have pictures to prove that during pinning it did NOT) * they did not remove boning, although the paperwork says that they will and they charged me for it * They did not perform the darting correctly and now it looks sloppy and weird. Store manager refused to issue a refund, or let me work directly with seamstresses on repairs. Would only be allowed to work with their alterations manager, who is NOT a seamstress. read more

I went to had a dozen bridal shops before coming to David's. I was kind of resigned already to wearing a nice Jcrew bridal cocktail dress. Not crazy about it, but haven't found a dress that was "me". I came here on a whim and was helped by Sarah Ann. My experience was...amazing. Sarah Ann was not only helpful, but I feel like she really listened and was genuine in her desire to want me to find something that was right for me! I explained what I'm looking for (not white, long, not blingy) and I had one dress I liked from the website that I showed Sarah Ann. She was great in offering other suggestions that fit into my budget! I came alone on a Tuesday afternoon, so the store wasn't very busy but there was one other bride that Sarah Ann was helping. It was fun to be able to see the other bride (also alone) trying on dresses. We kind of became bride friends. Anyway, I FOUND MY DRESS. Never in a million years would I think I'd actually find a wedding dress, not did I think I'd find it HERE. Despite my prior images of DB being the Target of bridal shops, the selection was good (although they were limited in sizes, but you can order your size new, which is basically the same as most shops), sales people were helpful. I did feel like the building was kind of drab and not very homey, but that's just a minor personal preference. It also would be nice if they had a platform that the bride could stand on (it was a big runway, which is nice too!). Unsure if I'll do alterations here or take it to my personal tailor though. TBD. read more

David's Bridal - Bridal Near Me - Burbank, California

Ya please help me figure out what to do with you "deep apology" Also says your staff wears gloves...they do not I don't know how to reply to your response. But honestly that made me more upset. That half hearted copy and paste response is one of the reasons your company and store frustrated me. You guys can care less about your customers because not many return because we don't typically buy more than one wedding dress. You guys put me through so much stress and every time I think about it it makes me upset. Something that should of been a great memory is tarnished. I don't like to be made for a fool. I'm fully aware of what you guys were doing. I hope everyone is made aware of how shady you guys are. In times like this, in a pandemic where every penny counts you guys tried to scam me for the most money you could. Putting me in a size 12 dress telling me it fits perfectly(just so you can try to charge $800 in alterations where there's no price list that I was shown just numbers made up) when I was actually a 6 triggered my self esteem and my orthorexia. Even though I lost 40 lbs I was still a size 12. Made me feel like crap until I learned after my 3rd visit that I was actually a 6 and my hard work paid off. But oh well you apologized right? Where's the other copy and paste response that says to email to make it right huh? I'm sure you only respond to make it seem like you care when you actually don't. AGAIN TAKE YOUR BUSINESS SOMEWHERE ELSE! Coco melody in LA I have heard is great and reasonably priced. Wished I went there instead. Also the original consultant was Melissa who either was being trained or she was training someone else and the manager Marissa. (The names might be backwards they are similar) the manager was fake nice and gave off bad sneaky vibes read more

I am so excited about the dress Alex helped me find this week!! I needed extra assistance trying them on, and she couldn't have been more helpful and sweet. Everyone was lovely and made getting our dresses so easy and quick, thank you!! read more

Everyone here was super helpful and understanding! We very flustered because we couldn't figure out the right sizing for a dress and Mackenzie specifically was very helpful. When they aren't busy which is most likely a week day...don't go on a weekend, that's when they help the most. I definitely recommend using them if you need a flower girl dress, bridesmaid dress, prom dress, or even you're wedding dress! read more

Plenty of parking. Decent customer service. Actually. Below average customer service. When we were here, the advisor was rarely with us. She would continuously rush off to help other people. Or, I don't know what she did with her time. When we asked another employee for a dress we saw on the mannequin, she told us to ask our advisor for it and gave us an attitude. There was one helpful employee here. He was a guy, but I don' t remember his name. You are better off going to the DB in Torrance. The dress selection is the same. read more

I came here for my first wedding dress shopping appointment. I worked with Rachael, who was AWESOME. She was very sweet, very helpful, made me feel comfortable right away, and best of all... was super efficient because my mom had a flight to catch out of Bob Hope airport right after our appointment! She was AWESOME and deserves 5 stars!!! Review is 4 stars because this store location is not quite as large or as well laid out as some of the other David's Bridal locations (between wedding dress and bridesmaid dress shopping, I have somehow been to 4 David's Bridal locations in the last two weeks, lol). read more

If I could give this place a negative 100, I WOULD! I can say that pretty much every single thing went wrong because of them from start to finish, which is why this will probably be one long post 1) As we (my 5 bridesmaids and I) walked in, the lady said we need an appointment to try on dresses. I told her that I don't need any help from the stylists and that we wanted to look around and see if we liked anything, but she said that it is their policy. I said that's fine and she put me on a waiting list claiming it would only be 15 minutes. After 20 minutes I kept asking them how much longer it would be and they kept saying "5 minutes" until about 45 min later I was called in. In the mean time we practically picked up every purple dress in the store which is the color we wanted. 2) The stylist (I WISH I could remember her name) said "What are you looking for" and I said we already have every purple dress in here but I want purple dresses for my bridesmaids. She said "Ok ill go pick some up" and I told her again that we found all the dresses but she left anyway -- fine. My girls tried all the dresses on and chose one, 30 min later the stylist came back empty handed and asked if we needed help and I said "I thought you went to pick up some dresses?" she said "Oh sorry someone stopped me I had to help them." I told her we found the one we liked and we wanted to know the price of a certain belt. She said "OK ill go find the price and get the girls sizes so we can move forward. 3) The stylist is gone for about 20 minutes, I walk around the store to see her standing behind the register ringing people up -- I am livid at this point. I went to the lady next to her and asked if we can get another stylist because were in a hurry and our stylist is busy doing another job. Our stylist heard me and said "I'm sorry I was busy helping someone else ill be right with you." That is completely unfair, I waited almost an hour for her and she hasn't done a single thing for me except give me false promises. In the midst of all of this I asked if I will get the $20 off promotion because I'm buying bridesmaids dresses and I saw a sign, she said "Of course, and you get a $25 gift card to (some place I don't remember)" I was like ok awesome, works for me! 4) She comes back and sizes all the girls, I ask her about the price of the belt and she says "Oh my god I forgot! Ill have my manager check it out" She sizes all 5 of my girls and tells two of them that they are a size 0... they tried on the dress in size 1 and both couldn't breathe. She sizes one of my girls as size 6 and she tried on a size 5 that was loose on her. 5) We finally get all the sizing right (by guestimation pretty much) and I ask her to order the dresses. She comes back and says "Oh my god I am so sorry, these are not bridesmaids dresses they are special event dresses so we only have whats in store, I cant order any more" I basically lost my sh*t at this point. I asked her to call other DB's and see if they have any in store. I couldn't believe this girl just wasted all my time here, do you know how hard it is getting 6 people free on the same day? She says "Let me check my computer on what we have" I told her we already know what you have and its not here! Call another davids bridal! she said "Ok let me ask my boss" Why do you need to ask your boss?? JUST CALL ANOTHER STORE! and also, since they aren't labeled as bridesmaids dresses, I don't get the promotional $20 off anymore, which is BS. She lied to me 6) My sister and I just called two different davids bridals (she called Northridge and I called Los Angeles) The Los Angeles location happened to be the manager who picked up (I think his name is Roman?) and he was the SWEETEST person on the planet and helped me order my dresses over the phone. He was surprised that they didn't order the dress for me. He gave me every little detail and calmed me down so much with all his help, he even felt bad that he was taking away business from his sister location, he asked me multiple times to ask them to order for me and I said no, I was too angry to give them any more of my time/business. I ordered 4 dresses from him and bought 1 dress from the store since they had it. When the lady rang me up for my transaction my original stylist came up and said OH I FINALLY FOUND THE BELT! (2.5 hours after I initially walked in!!!! The store is so small it shouldn't take that long!) Needless to say I did not buy it. So to top off this story, My dress was $99.95. On my drive home I realized that the final cost was $119 and it clicked, how can tax be 20%??? I checked my receipt and tag and of course, they charged me wrong. I had to call back and deal with them for another 45 minutes to fix their mistake. I WILL NEVER EVER go here again and I will do my very best never to let anyone i know go here as well. I posted a picture of my tag/receipt. Check pics on their Yelp page. read more

David's Bridal - This is the tag to prove my next post. They charged me $109.95 + tax instead - Bridal Near Me - Burbank, California

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My mom was a walk in customer. We were assigned to Joelle. She was very sweet and helpful when it came to looking for a dress for my mom. She picked out a variety of dresses for my mom to try on and helped us narrowed it down. We eventually found the dress that my mom wanted and she loves the dress! She's very excited to wear it to my sister's wedding. read more

Today i came in for a second appointment to try and pick my dress. I had an awesome experience with Renee. I cannot express the relief i have to of picked my dress and the patience and support i experienced from Renee. I really appreciated her time and recommendations to make my dress the one! read more

1 star for Debbie, who is the WORST associate I have ever met. But.....5 stars for Iris!!!!!!!!!!!! :) She's the best!!!!!!!!!! My bridesmaids and I came here on a Sunday, which of course is a naturally chaotic day in the world of shopping. We didn't schedule an appointment, but were hoping to just get a little bit of direction and assistance with finding the right sizes. We had already browsed DB's selection online, so we had a pretty good idea of what we were looking for. As we perused a row of dresses, a rundown, older-looking woman approached us and introduced herself as Debbie. From the beginning, she was obviously super uninterested in helping us, but only interested in making a sale. The FIRST thing she asked us was, "Will you be buying dresses today?!" Seriously, WHO DOES THAT?!?! After we noted that we still had to look around before we could make such a huge decision, she pretty much ignored us. I asked her to fit my bridesmaids, so we could get an idea of their sizes and she refused. Insteadout their sizes by trial and error. Um, excuse me...but how long does it really take , she insisted that they just try on a few dresses, stating that they could probably figure to measure someone's size? I think it WASTES more time to try on dresses back and forth, but umm.. okay. I gave Debbie multiple dresses I liked and asked her to pull them in the right sizes for my bridesmaids, but again... since she didn't know their sizes (nor did she care to figure out what their sizes were), she never brought any. We waited around for quite awhile, but I finally realized that she wasn't coming back. Finally, I just started pulling dresses myself and handing them to my bridesmaids, which was fine by me, considering Debbie was so unhelpful and uncaring. After my bridesmaids tried on the dresses I handed to them, we realized that none of them really had the look that we were after. My wonderful MOH recalled a dress she had seen online and really liked. As Debbie was wandering by us, I quickly asked her if she had this dress, to which she immediately just retorted "No" and walked away. At this point, we decided it might be best to try to order the dress online, but of course... we still wanted to see it online. Realizing that Debbie was completely useless, I approached a friendly-looking young associated named Iris. From that point on, everything turned around! Instead of just telling us that the dress wasn't available in stores, Iris actually checked the computer system. When it noted that the store had one in stock, she made it a point to check ALL of the racks to see if she could find the dress on any of them. Finally, she went back to alterations and found the dress. It was in an enormous size, so she offered to pin each of my bridesmaids in it, to allow them to each try the dress on, just to see if they liked it or looked good in it. She then took the time to measure their sizes and gave them recommendations on which sizes she thought they should order. ...All the while, Debbie started to LURK around us again! It was obvious that she knew that Iris was getting close to securing a sale, so she quickly started giving her opinions, randomly walking by our dressing rooms, and trying to act like she cared (when we ALL know she doesn't - as another Yelper mentioned, she clearly hates her job). We knew that Debbie was up to something shady, but just tried to ignore her. Finally, when it came time to check out and place our orders, Debbie swooped back in and started punching random numbers into the cash register. Shocked and horrified, we immediately demanded to speak to a manager, as we wanted to report Debbie's lack of professionalism, as well as give Iris the proper credit she deserved! Thankfully, the manager quickly resolved the issue for us and Iris was given her due credit :) So... in summary, avoid Debbie like the plague!!! Oh, and ask for Iris if she's working that day - she's a COMPLETE sweetheart, really cares about people, and genuinely wants to help people find the right dress! read more

AMAZING. SO MUCH BETTER than the David's Bridal in San Jose. Damn. What a contrast. Thanks to Natalie at the front desk and Ashley K.! Natalie was so incredibly nice and welcomed us without any of that fake-ness that I have experienced elsewhere. Ashley K.! Professional. Kind. Sweet. And still a great sales representative. Great eye contact, wonderful smile, really genuinely friendly, and still encouraged us to order the day of, but wasn't pushy about it. The only downside is that they have the dress styles available in certain sizes, but not in the colors that you may necessarily want. It makes it a bit difficult to envision your bridesmaids when they are trying on a pale yellow, and imagining that dress style in wisteria. haha. Natalie and Ashley! you have saved me from harshly judging every david's bridal that exists. Thank you. read more

Ok...... well first off i want to say that everyone here at this location was nice, my complaint has nothing to do with me being treated rudely or in a unprofessional manner. But man these dresses end up costing you and arm and a leg. I just cannot believe that such a huge retailer does not have these dresses ready and in ones size. In my case for example i went into this db location about 2 or more months before the wedding ( i was a bridesmaid) the girl that helped me that first day told me "i am only going to show you dresses that will be ready in your size by the event date"! I tried on maybe 3 dresses found one i liked and it fit PERFECT, all it would need is the hemming at the bottom of the dress. When i went to go pay i noticed she was ordering a size up, i questioned why she was ordering a bigger size if the one i tried on was perfect. Her response was " the sample dresses are stretched out from people trying them on, they stretch out 3 sizes too big" so apparently that is the norm, but i told her that i didnt want to spend alot in alterations, i would rather she order the size i tried on. We went back a forth a bit she seemed to be getting annoyed at me for questioning her.... she was never rude but you can tell i was stepping on her toes. She told me she had 11 years experience and that this was the right thing to do. So i caved and let her order the bigger size. So at that time i paid $130 for the dress and another $30 for the hem, because if you buy it when you first purchase the dress it is half off , if i wanted it later it would be $60, i felt a little pressured to buy it at that moment and couldn't think of someone else in that moment who could hem the dress for me so i got the hemming package. A few days later i ended up going back because i wasnt comfortable with the size i ordered and spoke with the manager, she had me try the dress on and agreed with me on the size, she said she would change the size but then came back to me and said that it was on backorder, something the previous girl failed to mention and i call bs to that. So i was stuck with the original bigger size ordered. A few weeks later my dress came in so i went to pick it up and try it on... and yes it was big. I asked to have someone come out from alterations and give me a quote as yo how much it would be to fix, she told me all i needed was the shoulder taken up $20, and the waist taken in $50 . I didnt think it was that bad and came in the following week for my alterations appointment. They pinned everything that needed fixing and at the end i was with with a bill for $140 and they still needed to add tax which came out to $150 something!!!!!!! How in the hell am i gonna pay more in alterations then i did for the dress. I had no words!! And now i had to get it done there because i had already paied for then hem and i wouldnt get my dress until 2 days before the wedding if i wanted it sooner i would need to pay a rush order of $25. This dress cost me over $300!!!!!!! I am a mother of 3 kids $300 could have bought ALOT. In the end i tried to make a positive and thought if nothing else this dress should fit me perfectly!!!! Again i was sadly mistaken...... i picked up my dress and tries it on and it felt loose around the right side under my arm i pointed it out and told them i didnt feel comfortable and they reassured me that it was ok and i didnt want it tighter. I asked again if they were sure because according to them these dresses stretch out and i didnt want to worry the day of the wedding..........so guess what happened the day of the wedding it was loose it kept slipping down and you could see a good part or my corset underneath . I was panicking and pissed. Another bridesmaid had to safety pin my dress to my corset to hold it in place. After spending $150 on alterations. Terrible work,!!!! Not happy at all didnt feel comfortable all day! read more

David's Bridal - This was after i had the dress pinned and im still holding it under my armpit! - Bridal Near Me - Burbank, California

I was a bride a little late to the wedding dress party. I came in looking for a foundation garment for my wedding two months before my wedding. I purchased a dress from another store that was a bridesmaid dress--I was looking to save some cash. In any case, Miranda (my fairy godmother) wasn't jazzed about how the garment was fitting with the dress. So she suggested that I make an appointment just to take a look. I'd already been to a David's Bridal and just didn't see anything I loved. I came back a week later. Everyone was prompt, professional and kind. Miranda joined me and we started trying dresses on. Now, she suggested that I try on a halter dress. I'm a 34H so any dress that doesn't have support is beyond my concept. But pushed me to try it on and it was stunning. Now...they make you do that silly bell ringing thing and I cried and everything but I was slightly embarrassed by it. In any case, Miranda's keen eye, warm energy and super upbeat attitude made my dress shopping experience awesome. The alterations crew was equally if not more amazing. Sinda is not only an expert but was committed to me looking my best. She was knowledgeable and PATIENT with me as I fretted over not wearing a bra--she assured me I wouldn't look trashy. I trusted her and I'm glad I did. My dress was beautiful and I felt beautiful. Couldn't ask for more, right? Thank you to Miranda, Sinda and everyone and David's Bridal for making my big day one I will never forget! read more

David's Bridal - Thank you Miranda, Sinda and everyone at David's Bridal Burbank! Photo by Amanda Gallant www.maxandfriends.com - Bridal Near Me - Burbank, California

I walked in today (Monday) mid-day during my lunch break, and everyone was very helpful. Sarah Ann assisted me in choosing a bridesmaid's dress in the color and length that I was looking for. She was very sweet and sincere and looking out for my best interest. I would definitely recommend this bridal shop to anyone look for a special dress. read more

Went looking for my wedding dress and it was my first time looking, so I was super excited. Immediately when I check in, I was greeted (by Pat) with attitude and told to wait; even though I had an appointment. I thought I caught her at a bad moment, but I saw this attitude greet several other brides-to-be while I was waiting. After waiting by the check-in counter for 20 minutes, I decided to walk to a mannequin behind the hostess and she pretty much had a fit saying I couldn't leave the counter or go out of her sight. I told her I was just walking to the mannequin 3. feet behind her and she said she couldn't see me there; I held my tongue and went back to the counter. 30 minutes of waiting and then my family and I were told we could walk around the store and they'd send someone to find us when they were available. Totally started off the appointment on the wrong foot. Not too long after searching the aisles, we were helped by Marlee. She was wonderful! She explained that they had booked several appointments and did not schedule enough employees so she would be helping us with a few other parties as well. It did stink a little not having her full attention for the appointment but we could tell that she was busting her butt to satisfy all the parties she was working with. I felt bad having her pull more dresses from the floor. Eventually I found the dress but I wish I had better service at the beginning. read more

David's Bridal - Definitely not the nicest person to check-in with at the hostess counter. - Bridal Near Me - Burbank, California

First good then bad... Good They had a dress I LOVED ( that's it) Bad I was ignored the entire time I was there. I picked out several dresses myself They didn't have my size Didn't offer to have it ordered I was never checked on Walked out without a dress read more