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Fraudulent location and manager. It was a horrible experience for my sister and family; when she took her dress to the alterations department, they promise things that later we found out there were not possible. They just say yes to everything just to get the money, since she paid double for the alteration she wanted then what the dress cost.\ They lied by saying that they could do what we ask for, then when the second fitting came and it was different, than what was agreed on. NO CALLS TO DICUSS THE CHANGES, and worse of all, they wanted and even pressure my family to accept them all the changes by belittling them. At any point this could have been fixed. They could have owned up to the mishandling and tried to find a solution. Instead, the store manager said there's nothing she can do and to call the customer service number on the site which my sister comes to find out is only from online orders. Pay for placement that cannot be fulfilled as purchased, being spoken to disrespectfully and trying to bully her into taking it as is then giving her misdirection for help is definition fraudulent. On top of all that having employees work when they are sick! Coughing in their hands and touching customers and the employee coughed on my sister's bareback when demonstrating to my mom the bustle. My mom has an autoimmune disorder. We were all scare she was going to get sick as this could have sent her to hospital a month and half before the wedding. My sister explained this over again and over again. No one listened to her and it seems this is the standard for David's Bridal employees and management. Deceit, unsanitary, and Disrepectful. Please do not use the alterations department of this store, you can find other places where they will treat you with the respect you deserve, tell you the truth of what can be done and a much better price. You can see in the photos the dress she bought and what they were trying to pressure to home as is.
THIS LOCATION PROMOTES AN ENVIRONMENT THAT IS UNSAFE FOR BRIDES AND CUSTOMERS. I am extremely disappointed with my experience at David's Bridal and how both the alterations and my concerns were handled. My experience involved alterations being changed without discussion or approval, what I felt was deceptive about what could be done to my dress and what I paid for, hostile and belittling treatment when I questioned the changes, and an employee coughing on/near customers and then touching them. - First alterations appointment: I spent approximately 2.5 hours with Jessica. My sleeves were pinned exactly where the original straps were. I also asked if the dress was loose due to weight loss if it could be taken it, and Jessica told me that the dress could be taken in. - Alterations were changed without discussing it with me: At my second appointment, the sleeves had been sewn approximately TWO inches farther inward from where Jessica originally pinned them. This changed the shape of the cowl neckline and was NOT what I agreed and PAID for. - Unsafe hygiene practices: Taylor repeatedly coughed directly into her hands, and then continued touching me and my dress. This was throughout the entire time she was helping me. She at one point coughed on my bareback when standing behind me. My mother was also present and has an autoimmune disorder, making this especially concerning. I attached a video. - Fit concerns were dismissed: When I asked about taking in the dress as previously discussed, I was told they could not do it and that it "looks good," despite the dress visibly tenting at my waist. Photos are attached. - Hostile and belittling communication: When I pointed out that the sleeve placement looking different and that it disfigures the cowl neck. I asked if it could be fixed, Irena spoke to me aggressively and dismissively: " No, no, no, no, no. This is what you asked for, right? You wanted sleeves. I can't do anything about it." I was begging for help, I asked about 4-5 times if they are sure nothing can be done until Irena said okay let me see and did slightest un-impactful pin so I would stop asking. - The store manager Leslie did nothing to properly resolve the situation: After alterations were changed without my approval, hostile communication, and the unhygiene/health safety concerns, I explained that I no longer felt physically or emotionally comfortable returning to this location. I requested reimbursement rather than allowing them to continue altering my wedding dress. - She passed the phone to the alterations manager whom told me the sleeves could not be sew where the straps are as they need to be aligned with the boning. *WHY WAS I allowed to pay alterations that cannot be fulfilled. That is deceitful business. The alterations retailed for over $2,000.* I paid less due to a coupon. Leslie told me she could only refund if cooperate send me an email. I called the customer service number online almost 10 times as I was told do. They sent me in circles. A few days ago I spoke with a customer service manager that told me that the phone number is typically only for online purchases. And that my case was already closed as the Regional Director and Store Manager Leslie felt they followed "policy." Mind you, I purchased alterations that cannot be fulfilled. They omitted my concerns and called it an alteration concern so they can close the case and help me. They move the sleeves slightly but cannot put them where I paid for them to be and They barely took in the waist because "they cannot do more" despite this being a fitted a silhouette. The store and regional management were made aware of these concerns and still refused to fully reimburse me. Brides deserve to feel safe, respected, listened to, and confident that the alterations they agreed to will not be changed without their knowledge. I did not receive that level of care here. I have been crying since and so upset I even can to this location.
I came in for my appointment not really knowing what to expect--I was honestly just hoping to get an idea for what kind of dress I might like. I had no idea what style I wanted and honestly wasn't expecting to find THE dress that day. Birdie, my stylist, was so kind and patient throughout the entire appointment. She guided me through trying on different styles, asked thoughtful questions about what I liked or didn't, and really helped me narrow down what felt right. She also gave us plenty of time to take photos, look at the dress from different angles (with and without the train), and really picture it. To my surprise, I ended up finding the PERFECT dress--one that I absolutely love and can't wait to wear on my special day!!! (I definitely teared up ) I'm so grateful for Birdie's help and really enjoyed the whole experience
SERVICE It feels transactional and not genuine. I was disappointed with the lady that helped us. First time Brides are nervous, let's face it, they're under a lot of pressure. SELECTION Obviously, David's Bridal sales associates should understand that these young brides are going to be looking at several bridal gown locations before they make their final pick. Who doesn't? Why aren't these sales associates 'trained' in showing compassion towards their potential customers by letting them know they understand that it is difficult to make choices and that despite their selection, it may still be challenging to find 'the right one', just like finding a mate. The sales lady gave us a few selections and after trying them on, our Bride casually pointed out that she still had an appointment with a privately owned bridal company. I couldn't believe my eyes when I saw her disgust and anger as if smoke and fire was coming out of her ears. She became so passive aggressive towards our Bride that I came up to her myself and told her "I hope you don't pick this business. She's a horrible representative for David's Bridal, she just left a bad taste in our mouth as a result of her poor customer service skills. She has zero skills." Here's what broke my heart. There was another family sitting next to us and their beautiful Bride was trying on several dresses too. I was listening in to the other Bride's conversation with her family and she said "Dad, David's Bridal CANNOT give me an estimate of the alterations I need for this dress UNTIL I PURCHASE the dress." What?!! Did I hear that correctly? She was tearing up behind her smile. Poor thing. So let me say it without sugar coating it. My question to David's Bridal is, you do know that Brides save up their hard earned money to have a memorable wedding. The value you can provide is important to them. When you don't train your sales reps and make their existence all about being TRANSACTIONAL and not authentic, you lose customers like us. And no, I would not recommend this business to any Brides who are rightfully conscious about how much money they need to spend on their gowns. Don't be fooled by the prices. Their prices look appealing but they're not once you add up all those surprise alteration fees they add to your final gown purchase.
What's the most important thing about a wedding dress shop? Is it the customer service? The quick turn around? How about the being able to actually get what you paid for? Amazingly, David's Bridal at Burbank is terrible at all 3. They've failed not once, not twice, not even three times but 4 separate times. First incident: my fiancé found the perfect dress and after doing the measurements and paying for alteration (ridiculous amount btw...$700) but when she finally came to pick ilnthe dress, what happened? They RIPPED THE DRESS on the front and then had the AUDACITY to say it was "a flaw in the fabric that came out after steaming." WHY WOULD YOU SELL A FLAWED DRESS IN THE FIRST PLACE? Also, no. There were original photos of the dress that had no "flaw in the fabric" Second incident: they said they would replace the dress (only after we kept refusing to take the ruined dress they tried to push on us) and make everything PERFECT. But they had to alter the dress 3 SIZES DOWN. We get a text saying the replacement is ready. So we drive all the way down to Burbank only to be told that the dress is not ready and we have to come again in a few weeks. Third incident:We wait another month and surprise, surprise, the dress doesn't look ANYTHING like the original as was made apparent by the shoddy alteration job. Guess what they do after again trying to push her to take the dress? They make more false promises to fix it and we just need to come back the day after. Fourth incident: we come back the day after and to no surprise the dress is still ruined. they try to push it on us and refuse to give a refund. The dress looked SO DIFFERENT from the original that the workers even tried to say MY FIANCÉ WAS SHOWING THEM A PICTURE OF A DIFFERENT DRESS. My fiancé also said the dress was too tight and they had the AUDACITY to say it wasn't tight and then tried to blame the way she's standing. 20 days before our wedding and my fiancé has to find a wedding dress. What a terrible experience. Time and time again DB failed to even do the basics of their job: provide a wedding dress. I'd give this place negative stars if I could. TLDR; don't go here. They: 1) ripped the first dress we paid for 2) made false promises on the replacement dress and completely ruined the replacement with the alterations 3) gaslit my fiancé saying her altered dress wasn't too tight and blamed her posture. Unacceptable.
My fiancé went shopping for her dress. She was able to find a dress that she could see her self getting married in. She also bought a veil which was around $200. When she purchased the veil and dress, she was never given the veil to take home. My fiance left the store that day thinking they would present the veil with the dress to see how they would look together. She goes back for the alterations and the final fit before she takes the dress home. She takes the dress home. And she realizes while driving from the store that she never got her veil. She speaks to somebody and they say "We'll send it out by overnight mail and you will receive it tomorrow". They never call back. The next day passes and no package. So she calls again and speaks to a new person. Kristen (The manager) says the same thing ultimately and says "well check with our inventory team, and we'll call back once we have shipped it". Again, Kristen does not call back. My fiance calls back again about 2 hours after the call. They say they won't ship it because their inventory shows that she received it!! She never received anything!! Their response was "oooo maybe a family member took it?? Or maybe it's somewhere in your car??". My fiance is crying at this point because Kristen is insinuating that she is either stupid and lost it or she's lying and she received it and is trying to get another for free. Kristen had the audacity to say "I can offer you a discount, should you choose to buy another". Why would I buy something that we already paid for !!!??? This place has literally ruined my brides best day of her life. I will never ever return to this place. And I will never recommend that anyone comes to this place. I am going to post this exact story to my social media to warn people because this is not okay and I am definitely going to report them to the better business bureau.
Shout out to Emilio & all the ladies that work here. I was on a tight schedule after a few complications before coming to David's Bridal. They worked with me and were so supportive and helped me find THE dress. Another Shout out the hard working ladies in alterations department as well, I got my dress right on time and it fit me perfectly. The alterations prices were steep so maybe find another place (don't be like me a do everything last minute!)
5 stars for the staff I worked with during my appointment (Nicole and a gentleman stylist), but the dress options just weren't it for me (thus the 4 stars). That's not to say they didn't have beautiful options, but David's was already at a disadvantage because I fell in love with another dress; I just didn't know how much I loved this other dress until I tried on some beautiful dresses here, that just didn't live up to how I felt in "the dress". When you know, you know, I guess. 1 hour Bridal appointments are made by calling in ahead of time to schedule. You are assigned a stylist, and sent to peruse a few styles on the floor. They had us take photos of the barcodes of dresses I wanted to try. (Tip: take a photo of the dress before the barcode, so you know which ones you want to prioritize). They bring some dresses over for you to try in some dressing rooms, with large mirrors just outside of the room. The stylists help you close up the back of the dress if needed, and help to arrange the train so you can get the full effect of each dress. They discuss with you the parts of the dress you like, and don't like so they can get you closer to finding the dress of your dreams. This location is a good place to check out for a more affordable dress. One of my favorite styles was one I don't know that I'd have ordinarily tried, and was suggested by my stylist - a beautiful, simple, trumpet style dress (pictured in the photo attached to this review).
5 years ago
5 Star to Dom! I'm a last minute gal (I know, I'm working on it). No appointment, I just walked in and was immediately welcomed by Cat and taking care of by Dom and the DB Crew. I found the right dress for a reasonable price. DB Crew were patient, helpful and positive. THANK YOU KINDLY LADIES!!! #TeamBride #BridesmaidDress read more
4 years ago
Do NOT bring your wedding dress here for alterations. Be aware that they do not perform the alterations on site. David's Bridal ships out your dress to one of various hubs, so you don't get to discuss the alteration request with the seamsperson actually working on your dress. They receive an instruction from the store and go from there. My dress needed the neckline lowered. I didn't think to be concerned about how they planned on doing this. I left it to the "experts". When I received the dress, the lace along the back of the neckline had disappeared, which was casually mentioned when they handed it to me, in an "oh by the way" fashion. David's Bridal did not seem to realize that by doing this, they had altered the design of the dress in a way that we had never discussed or had been approved by me. So then, instead of the updo I had planned, I had to wear my hair down to hide the awful looking bare neckline in the back. In an act of final hopelessness, the next day, I took my dress to a seamstress who specializes in wedding dresses, unlike David's Bridal apparently. She said she could replace the lace, but unfortunately she didn't have one that matched the color of the dress, as she is a small business, but she even said that you could see the machine stitching--that this kind of delicate work should have been done by hand. So how did David's Bridal help make up for this? The short of it is, they didn't. Because I had signed the receipt, to them it signified that I had approved the alteration, and therefore no refund would be issued. Well, they don't leave you a choice either way with their "no refunds on alterations" policy. So what was I supposed to do? We were two days away from my wedding. The agreement I signed was "please fix my dress and my money is yours", not "please ruin my dress and also keep my money." The "no refund on alterations" policy really highlights the lack of confidence that David's Bridal has in their alterations service, since it's outsourced. So if you dare take the risk, I suggest you look at it this way... David's Bridal OFFERS an alterations service, but it has nothing to do with them. Once it leaves their shop, they are not responsible, and if anything happens, it's your problem and you deal with it, and they still get to keep your money. So just do yourself a favor and cut out the "middle man". We spoke to Mary, the manager, who was unhelpful and unconcerned, devoid of empathy. No apology was issued and no other solution other than to call a customer service number, which so far has given us the run-around for over two weeks, saying we can expect a call the next day and the next day and so forth, but we've been the ones needing to call back and check in. To this day. There also seems to be someone at the store named Stephanie telling customer service that I had been told that the lace would be removed from the back, which isn't helping us move forward. Had that been the case, wouldn't it have followed that we would've had a conversation about what do to preserve the design, so that there could be lace on the front and back? So the lie doesn't even make sense. I went into my wedding experience determined to make it as simple and as painless for myself as possible, being lenient with the usual adjustments or hiccups that one inevitably needs to make with this kind of thing, but you mess with the dress and on top of it refuse to take responsibility for it? Not only is that awful business, but it's truly disempowering and disappointing. Because David's Bridal deals with brides all the time, I get the impression that they're jaded by the fact that our wedding dress is really one of the highlights of our day. I hadn't had a manicure in over five years, just to give you an idea of my "maintenance" level, so feeling like a princess for a day was something I was really looking forward to. But now I'm $180 short, and I spent the entire day overly conscious of camera angles and clearing the sweaty hair off my neck while hiding the awful thing in the back, all compliments of David's Bridal. UPDATE: I have sent an message to the email below, and they're still fighting me on this and basically repeating everything I have gone over time and time again with the store and the "customer service" team. There is yet to be a resolution. It has now been about a month since my first communication. UPDATE #2: One month later, numerous emails, countless texts and several phone calls with at least 6 or 7 different customer service reps, and the store manager persistently fighting my husband, we finally managed to get corporate to issue a full refund for the incorrect alteration to my dress. Ultimately, though we did get the refund, getting what we were rightfully owed does not change my one-star review, for the giant headache it caused. It didn't need to be this difficult. If your service doesn't meet your standards, then your customer shouldn't have to bear that responsibility. Period. read more
Business owner information
Kristen W.
Hello Ana, we are deeply sorry to learn about your recent experience…
6 years ago
I want to thank everyone at David's Bridal in Burbank for making my special day happen. When my dress was ruined and I had less than 2 hrs to get to my ceremony these amazing team made it happen with in 30min. Thank you all for my special day. read more
5 years ago
6 years ago
This was a magical experience, it has been rough planning a wedding during the Covid circumstances. Yesterday was supposed to be just a browse around and get some ideas of what I like or don't like in a dress since my wedding is not until 2022! Thanks to Jenni and her patience I ended up finding my dream dress. It was an amazing experience and I know it's so difficult to find a dress especially being a plus size bride but with all the love and support from the staff it makes it even better. I can not wait to get my dress and wear it on my special day. Thank you again Jenni, and I can't wait for your help to find my bridesmaid dresses. You truly understood my vision for my wedding and I'm sure you'll know exactly what I need for my bridesmaids. read more
3 years ago
7 years ago
Business owner information
Kristen W.
Hello Karla, we're so sorry that your recent visit to our Burbank…
7 years ago
3 years ago
Business owner information
Kristen W.
Dear Mel,…
4 years ago
update to my last post after a week of stress and arguing David's Bridal owned up to the horrible work they had done to my dress and gave me a refund. read more
Business owner information
Kristen W.
Hello Teanna, we are deeply sorry to learn about your recent…
6 years ago
5 years ago
6 years ago
5 years ago
Debby was very helpful and helped me with the perfect mother of the groom dress - tried lots of beautiful dresses and happy with the selections they had to try on. Getting dress sent and altered in 4weeks... read more
3 years ago
6 years ago
Sarah Ann and the team were so accommodating. I was looking for a veil to complete my look and she had amazing service. I found the perfect veil and it was on sale AND I got the cover up I had been eyeing for 50% off because of their sale! I got everything for under $130 when originally it should've been over $250. It was a good day! Sarah Ann is so sweet and fun. She really shows you all of your options and she's great at pairing and finding the right fit for you. read more
5 years ago
6 years ago
6 years ago
Thank you to AJ and Stephanie for helping us find the perfect dress for my cousins wedding! It was a nice and non stressful process. Such a great experience. Highly recommend coming here! read more
4 years ago
DO NOT COME HERE FOR ALTERATIONS. POOR QUALITY AND CRAFTSMANSHIP. NO RESPONSIBILITY TAKEN. After some time and consideration, I contacted DB's customer service to request a reimbursement for ruining my WEDDING DRESS. They said someone would contact me within 48hrs, however, they finally reached a week later to offer me a $60 refund from the total $900.86 spent in alterations. This is INSULTING. My dress was sent to a 3rd party tailor where they removed the beads and the mesh from my dress to take in the sides and shoulders, and when they sewed everything back on they did a poor job, and therefore, EVERYTHING FELL APART. It's the staff's responsibility to review the craftsmanship of the tailor and guarantee the dress is secured. Brides like myself came to DB's over mom & pop shop tailors, because this is a National Company we feel we can trust. DB also overcharges on alterations in comparison to other places, and I very well knew that but CHOSE to come here willing to pay the costs because again this is a National Company that Brides should be able to trust. Brides spend thousands of dollars on their wedding dresses and alterations combined for the most important day in our lives, and I had mine fall apart on my wedding day even before my ceremony began. I have lost my complete faith in David's Bridal and am insulted by the fact that this company is refusing to do right and take responsibility for the poor service it has provided. In addition, in further reviewing my receipt in detail I found that I was also OVERCHARGED for 12 additional bustle buttons that were not on my dress. Not only does this company NOT CARE or guarantee their work but they sneak in other items on your receipt that is not included in the overall alterations. As a recent Bride, I should be worrying about just having my dress cleaned and preserved, but instead I'm spending hundreds of more dollars in having my designer send me materials and fabric I lost and having my dress re-tailored, because this company did a UNSATISFACTORY JOB in their alterations. My reason for an actual REFUND is completely justifiable, but DB is only willing to give me a $60.00 refund offer. This is completely OFFENSIVE and DISAPPOINTING coming from a Big Named Company. DB's Alterations motto under QUALITY and CRAFTSMANSHIP is "artistry in every stitch. A whole lot of time, attention, and love goes into every single David's Bridal dress. ....,you'll receive the breathtaking style and highly skilled craftsmanship you deserve." However the QUALITY and CRAFTSMANSHIP motto that DB goes by and offers is completely misleading and false! My dress did not receive the time, attention or the love they say they put in each dress. There was no artistry in every stitch. My Wedding Dress did not receive the highly skilled craftsmanship they advertise. Otherwise, my seams and beads would NOT have come undone within the hour of wearing my dress on my Wedding Day. read more
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Kristen W.
Hello Kimberly, we are truly sorry that you did not receive better…
7 years ago
4 years ago
5 years ago
5 years ago
7 years ago
I'm so happy I made an appointment at David's Bridal. I had no idea what would compliment my figure, as I'm petite with curves. Debbie was so helpful and assisted me in finding my dream dress. Jo and her team in alterations worked their magic. When I was unsure about something Jo was there to assure me that everything would fit perfectly. She knows what she's doing. I couldn't be happier with my overall experience and I had so many compliments on my dress at my wedding. Thank you to everyone at DB that assisted me. read more
3 years ago
Business owner information
Kristen W.
We apologize for the negative experience you had at our store. We…
4 years ago
9 years ago
I accompanied my best friend to get her LAST MINUTE bridesmaid dress for a wedding that's in two weeks!! This was by far the best location based on customer service that I've ever been to. I'll be honest not a fan of Davids Bridal. Thanks to Marquiece (employee---he's the best and sweetest!) he's changed my view on the company. She was able to find her dress and we were only there for 25 mins!!!! Plus get this it was on sale! Woot woot! Thanks Burbank Davids Bridal! read more
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Kristen W.
Hello Michelle!! It's awesome hearing that your trip to our Burbank…
5 years ago
5 years ago
Had a WONDERFUL experience at Davids Bridal today. My stylist, Sarah Ann, was able to think outside of the box with me and explore all my kooky ideas. We landed on a truly special wedding outfit that I absolutely cannot WAIT to party all night in. Sarah Ann IS the dress Jedi and working with her was a delight. Also shout out to my 253 sister, Cecilia! Thanks all for making me feel like a fairy princess. read more
5 years ago
9 years ago
Business owner information
Kristen W.
Hi Beatrice, thank you for taking the time to share your experience…
7 years ago
Poor poor poor Customer Service...First time - False advertisement they DO NOT accept walk-in brides but making an appointment is a breeze. (Four Star) Second time - We met a bridal consultant named Sarah and her Manager it was awesome they were very helpful and accommodating my bridesmaid and myself were very happy. They listened to everything I said and we were there within a breeze 2:30 pm left the store at 4:32 pm. The gown was suppose to come in 11/28/2019, however they called me 11/1/2019 and told me dress has arrived and was totally ecstatic. (Five Star) Third time (suppose to be a charm and made me regret buying & ever making business here) I came in with my bridesmaid, I was already unimpress with how my gown was package (mind you this was over 1000 dress) it was like a trash bag with just davids bridal logo on it. My bridesmaid were trying on dresses and I went to the reception area twice to ask if I can try on my dress she keeps telling me to hold on. I understand that other client (prospective clients walking in) she just keep brushing me off I even told her that I have my bridesmaid already at the fitting area I don't need anyone to help me coz I also saw alterations dept and she told me to ask one of the ladies to call her when I am ready. I finally took the dress and put it on after almost two hours waiting for them. 15 minutes later we asked them where is alterations they said they left already. Seriously, they charge us for a garment bag and only waive it when we start complaining. The worst part is the Manager was unapologetic she was making excuses and its a poor and bad excuse "we told you we are short staff today, and you went to the restroom when you walk in" seriously What kind of a lousy excuse is that? I told her I walked in to that reception area twice and told the lady I want to try on the drPoor Customer Service the only that was nice and sympathetic was Morgan. read more
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Kristen W.
Hello M A., we are very sorry to hear that your experience with…
3 years ago
Business owner information
Kristen W.
Hello Jerome, We apologize for any negative experience you had with…
3 years ago
5 years ago
6 years ago
I want to go give a shout out to Silvia. She made me feel very comfortable. I made an appointment to look for my wedding dress and I found it! Silvia explained everything very well, had me try on different dresses and veils. I didn't feel rushed or stressed. You can tell she really knows her stuff and I really appreciated that. So, thank you Silvia! read more
9 years ago
Oliver was amazing. My sister who is the glue for our whole family is getting married and we were so lucky to get Oliver as our stylist. He gave great suggestions, was honest, attentive and wasn't pushy. Really fantastic service. Hope you guys get rid of the fluorescent lights! Great experience though. Thanks to the team st David's bridal read more
Business owner information
Kristen W.
Hi Hannah ! We are so happy to hear that you and your family enjoyed…
7 years ago
More info about David's Bridal
2050 Empire Ave
Burbank, CA 91504
Northwest District
Directions
(818) 238-9001
Call Now
Visit Website
http://www.davidsbridal.com
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Ask the Community - David's Bridal
Do they accept walk ins?
They do! But the wait might take a while. I think it's better to walk in during the week.
Review Highlights - David's Bridal
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