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Fraudulent location and manager. It was a horrible experience for my sister and family; when she took her dress to the alterations department, they promise things that later we found out there were not possible. They just say yes to everything just to get the money, since she paid double for the alteration she wanted then what the dress cost.\ They lied by saying that they could do what we ask for, then when the second fitting came and it was different, than what was agreed on. NO CALLS TO DICUSS THE CHANGES, and worse of all, they wanted and even pressure my family to accept them all the changes by belittling them. At any point this could have been fixed. They could have owned up to the mishandling and tried to find a solution. Instead, the store manager said there's nothing she can do and to call the customer service number on the site which my sister comes to find out is only from online orders. Pay for placement that cannot be fulfilled as purchased, being spoken to disrespectfully and trying to bully her into taking it as is then giving her misdirection for help is definition fraudulent. On top of all that having employees work when they are sick! Coughing in their hands and touching customers and the employee coughed on my sister's bareback when demonstrating to my mom the bustle. My mom has an autoimmune disorder. We were all scare she was going to get sick as this could have sent her to hospital a month and half before the wedding. My sister explained this over again and over again. No one listened to her and it seems this is the standard for David's Bridal employees and management. Deceit, unsanitary, and Disrepectful. Please do not use the alterations department of this store, you can find other places where they will treat you with the respect you deserve, tell you the truth of what can be done and a much better price. You can see in the photos the dress she bought and what they were trying to pressure to home as is.
THIS LOCATION PROMOTES AN ENVIRONMENT THAT IS UNSAFE FOR BRIDES AND CUSTOMERS. I am extremely disappointed with my experience at David's Bridal and how both the alterations and my concerns were handled. My experience involved alterations being changed without discussion or approval, what I felt was deceptive about what could be done to my dress and what I paid for, hostile and belittling treatment when I questioned the changes, and an employee coughing on/near customers and then touching them. - First alterations appointment: I spent approximately 2.5 hours with Jessica. My sleeves were pinned exactly where the original straps were. I also asked if the dress was loose due to weight loss if it could be taken it, and Jessica told me that the dress could be taken in. - Alterations were changed without discussing it with me: At my second appointment, the sleeves had been sewn approximately TWO inches farther inward from where Jessica originally pinned them. This changed the shape of the cowl neckline and was NOT what I agreed and PAID for. - Unsafe hygiene practices: Taylor repeatedly coughed directly into her hands, and then continued touching me and my dress. This was throughout the entire time she was helping me. She at one point coughed on my bareback when standing behind me. My mother was also present and has an autoimmune disorder, making this especially concerning. I attached a video. - Fit concerns were dismissed: When I asked about taking in the dress as previously discussed, I was told they could not do it and that it "looks good," despite the dress visibly tenting at my waist. Photos are attached. - Hostile and belittling communication: When I pointed out that the sleeve placement looking different and that it disfigures the cowl neck. I asked if it could be fixed, Irena spoke to me aggressively and dismissively: " No, no, no, no, no. This is what you asked for, right? You wanted sleeves. I can't do anything about it." I was begging for help, I asked about 4-5 times if they are sure nothing can be done until Irena said okay let me see and did slightest un-impactful pin so I would stop asking. - The store manager Leslie did nothing to properly resolve the situation: After alterations were changed without my approval, hostile communication, and the unhygiene/health safety concerns, I explained that I no longer felt physically or emotionally comfortable returning to this location. I requested reimbursement rather than allowing them to continue altering my wedding dress. - She passed the phone to the alterations manager whom told me the sleeves could not be sew where the straps are as they need to be aligned with the boning. *WHY WAS I allowed to pay alterations that cannot be fulfilled. That is deceitful business. The alterations retailed for over $2,000.* I paid less due to a coupon. Leslie told me she could only refund if cooperate send me an email. I called the customer service number online almost 10 times as I was told do. They sent me in circles. A few days ago I spoke with a customer service manager that told me that the phone number is typically only for online purchases. And that my case was already closed as the Regional Director and Store Manager Leslie felt they followed "policy." Mind you, I purchased alterations that cannot be fulfilled. They omitted my concerns and called it an alteration concern so they can close the case and help me. They move the sleeves slightly but cannot put them where I paid for them to be and They barely took in the waist because "they cannot do more" despite this being a fitted a silhouette. The store and regional management were made aware of these concerns and still refused to fully reimburse me. Brides deserve to feel safe, respected, listened to, and confident that the alterations they agreed to will not be changed without their knowledge. I did not receive that level of care here. I have been crying since and so upset I even can to this location.
I came in for my appointment not really knowing what to expect--I was honestly just hoping to get an idea for what kind of dress I might like. I had no idea what style I wanted and honestly wasn't expecting to find THE dress that day. Birdie, my stylist, was so kind and patient throughout the entire appointment. She guided me through trying on different styles, asked thoughtful questions about what I liked or didn't, and really helped me narrow down what felt right. She also gave us plenty of time to take photos, look at the dress from different angles (with and without the train), and really picture it. To my surprise, I ended up finding the PERFECT dress--one that I absolutely love and can't wait to wear on my special day!!! (I definitely teared up ) I'm so grateful for Birdie's help and really enjoyed the whole experience
SERVICE It feels transactional and not genuine. I was disappointed with the lady that helped us. First time Brides are nervous, let's face it, they're under a lot of pressure. SELECTION Obviously, David's Bridal sales associates should understand that these young brides are going to be looking at several bridal gown locations before they make their final pick. Who doesn't? Why aren't these sales associates 'trained' in showing compassion towards their potential customers by letting them know they understand that it is difficult to make choices and that despite their selection, it may still be challenging to find 'the right one', just like finding a mate. The sales lady gave us a few selections and after trying them on, our Bride casually pointed out that she still had an appointment with a privately owned bridal company. I couldn't believe my eyes when I saw her disgust and anger as if smoke and fire was coming out of her ears. She became so passive aggressive towards our Bride that I came up to her myself and told her "I hope you don't pick this business. She's a horrible representative for David's Bridal, she just left a bad taste in our mouth as a result of her poor customer service skills. She has zero skills." Here's what broke my heart. There was another family sitting next to us and their beautiful Bride was trying on several dresses too. I was listening in to the other Bride's conversation with her family and she said "Dad, David's Bridal CANNOT give me an estimate of the alterations I need for this dress UNTIL I PURCHASE the dress." What?!! Did I hear that correctly? She was tearing up behind her smile. Poor thing. So let me say it without sugar coating it. My question to David's Bridal is, you do know that Brides save up their hard earned money to have a memorable wedding. The value you can provide is important to them. When you don't train your sales reps and make their existence all about being TRANSACTIONAL and not authentic, you lose customers like us. And no, I would not recommend this business to any Brides who are rightfully conscious about how much money they need to spend on their gowns. Don't be fooled by the prices. Their prices look appealing but they're not once you add up all those surprise alteration fees they add to your final gown purchase.
What's the most important thing about a wedding dress shop? Is it the customer service? The quick turn around? How about the being able to actually get what you paid for? Amazingly, David's Bridal at Burbank is terrible at all 3. They've failed not once, not twice, not even three times but 4 separate times. First incident: my fiancé found the perfect dress and after doing the measurements and paying for alteration (ridiculous amount btw...$700) but when she finally came to pick ilnthe dress, what happened? They RIPPED THE DRESS on the front and then had the AUDACITY to say it was "a flaw in the fabric that came out after steaming." WHY WOULD YOU SELL A FLAWED DRESS IN THE FIRST PLACE? Also, no. There were original photos of the dress that had no "flaw in the fabric" Second incident: they said they would replace the dress (only after we kept refusing to take the ruined dress they tried to push on us) and make everything PERFECT. But they had to alter the dress 3 SIZES DOWN. We get a text saying the replacement is ready. So we drive all the way down to Burbank only to be told that the dress is not ready and we have to come again in a few weeks. Third incident:We wait another month and surprise, surprise, the dress doesn't look ANYTHING like the original as was made apparent by the shoddy alteration job. Guess what they do after again trying to push her to take the dress? They make more false promises to fix it and we just need to come back the day after. Fourth incident: we come back the day after and to no surprise the dress is still ruined. they try to push it on us and refuse to give a refund. The dress looked SO DIFFERENT from the original that the workers even tried to say MY FIANCÉ WAS SHOWING THEM A PICTURE OF A DIFFERENT DRESS. My fiancé also said the dress was too tight and they had the AUDACITY to say it wasn't tight and then tried to blame the way she's standing. 20 days before our wedding and my fiancé has to find a wedding dress. What a terrible experience. Time and time again DB failed to even do the basics of their job: provide a wedding dress. I'd give this place negative stars if I could. TLDR; don't go here. They: 1) ripped the first dress we paid for 2) made false promises on the replacement dress and completely ruined the replacement with the alterations 3) gaslit my fiancé saying her altered dress wasn't too tight and blamed her posture. Unacceptable.
My fiancé went shopping for her dress. She was able to find a dress that she could see her self getting married in. She also bought a veil which was around $200. When she purchased the veil and dress, she was never given the veil to take home. My fiance left the store that day thinking they would present the veil with the dress to see how they would look together. She goes back for the alterations and the final fit before she takes the dress home. She takes the dress home. And she realizes while driving from the store that she never got her veil. She speaks to somebody and they say "We'll send it out by overnight mail and you will receive it tomorrow". They never call back. The next day passes and no package. So she calls again and speaks to a new person. Kristen (The manager) says the same thing ultimately and says "well check with our inventory team, and we'll call back once we have shipped it". Again, Kristen does not call back. My fiance calls back again about 2 hours after the call. They say they won't ship it because their inventory shows that she received it!! She never received anything!! Their response was "oooo maybe a family member took it?? Or maybe it's somewhere in your car??". My fiance is crying at this point because Kristen is insinuating that she is either stupid and lost it or she's lying and she received it and is trying to get another for free. Kristen had the audacity to say "I can offer you a discount, should you choose to buy another". Why would I buy something that we already paid for !!!??? This place has literally ruined my brides best day of her life. I will never ever return to this place. And I will never recommend that anyone comes to this place. I am going to post this exact story to my social media to warn people because this is not okay and I am definitely going to report them to the better business bureau.
Shout out to Emilio & all the ladies that work here. I was on a tight schedule after a few complications before coming to David's Bridal. They worked with me and were so supportive and helped me find THE dress. Another Shout out the hard working ladies in alterations department as well, I got my dress right on time and it fit me perfectly. The alterations prices were steep so maybe find another place (don't be like me a do everything last minute!)
5 stars for the staff I worked with during my appointment (Nicole and a gentleman stylist), but the dress options just weren't it for me (thus the 4 stars). That's not to say they didn't have beautiful options, but David's was already at a disadvantage because I fell in love with another dress; I just didn't know how much I loved this other dress until I tried on some beautiful dresses here, that just didn't live up to how I felt in "the dress". When you know, you know, I guess. 1 hour Bridal appointments are made by calling in ahead of time to schedule. You are assigned a stylist, and sent to peruse a few styles on the floor. They had us take photos of the barcodes of dresses I wanted to try. (Tip: take a photo of the dress before the barcode, so you know which ones you want to prioritize). They bring some dresses over for you to try in some dressing rooms, with large mirrors just outside of the room. The stylists help you close up the back of the dress if needed, and help to arrange the train so you can get the full effect of each dress. They discuss with you the parts of the dress you like, and don't like so they can get you closer to finding the dress of your dreams. This location is a good place to check out for a more affordable dress. One of my favorite styles was one I don't know that I'd have ordinarily tried, and was suggested by my stylist - a beautiful, simple, trumpet style dress (pictured in the photo attached to this review).
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Business owner information
Kristen W.
Apologies for any inconvenience you experienced during your visit to…
6 years ago
17 years ago
CHEAP? & PRICEY? Bride Dress' are nice, but the bridemaids Dress' are ugly and over prices. Honestly taking the trip to downtown for bride maids dress has to be the best option. Even the quality is really bad, yet the vail and other accessories are sometimes nice to have. C- 3 Stars read more
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1. The first thing you do at your appointment is sit at the front desk and give them your email, phone number, address, and other personal info that they will sell to vendors and other bridal companies. 2. Our consultant gave us a quick tour, that she seemed annoyed giving. The sales wording is very weird too. The employees refer to everything as "my"- as in "theirs". These are 'my' A-Line dresses, this is 'my' changing room, these are my 19 bridesmaids colors....as if they own everything in the store. 3. After our tour, she was nowhere to be found. Didn't help us pick dresses, didn't help with clipping or making suggestions. We had to go looking for her a few times. All-in-all she seemed very disengaged. 4. A black spider crawled out of the second dress I tried on. 5. There was a clump of human hair on the train of another dress I tried on. Maybe they should use a sticky roller after every try-on. Now I understand why most people prefer the boutique shops. Customer service and cleanliness. This place is like the McDonalds of bridal shops. read more
7 years ago
Once again, thank you Sarah Ann and all the lovely ladies at alterations for helping me look and feel like a princess on my big day! read more
7 years ago
I absolutely LOVE how my dress turned out. I did some last minute wedding dress shopping, like two months out last minute. I was having a rough time of it to say the least. None of the dresses felt like they were me, but Tuwanda came out and showed me how she could alter the dresses to fit ME. Tuwanda was with me from day one up until my final fitting. I had such a great time working with her. She worked so hard to ensure that my dress fit well and that my bustle draped beautifully. Honestly, she's a miracle worker. The day I picked up my dress was a little bittersweet, because I had so much fun with her. read more
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After a rather horrible experience at the store in Ontario, I called the Burbank store for assistance. They graciously agreed to exchange my dress for a different size, but they also offered (I didn't ask) to complete my first fitting right then and there without an appointment. Both managers were extremely helpful, and made sure that I had everything I needed. They both kept coming back to the alterations area to make sure that everything was going smoothly. They even checked to make sure that the items I ordered at the other store were the items I needed. Thanks you all so much for your fantastic service! read more
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Business owner information
Kristen W.
Hello Lauren, we are truly sorry that you did not receive better…
4 years ago
Business owner information
Kristen W.
Hello Ashley, we are truly sorry that you did not receive better…
10 years ago
Wow wow wow. Greeted at the door and welcomed politely. A special thank you to MarLee Candell!! Ms. Candell took SUCH good care of me. I needed 2 formal gowns. She went above and beyond to serve me. Prices are excellent. I cannot recommend this place high enough. read more
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This visit was to shop for my daughter's prom dress and she is a very petite young lady. The moment we walked in the door we saw the dress she liked. Marissa and Stephanie were beyond amazing! They helped us out so much and made the experience for this mama and daughter a very wonderful and painless one. THANK YOU SO MUCH!!! You're beyond amazing and everyone in the store is very pleasant as well. Great experience read more
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I scheduled an appointment to look at wedding dresses at David's Bridal last week. I went in with one idea for my dress, thinking I knew what would look best on my body and most comfortable for me. Dress shopping was definitely not a comfortable experience for me, but the team at David's Bridal (I worked with Sarah Ann) definitely made it easier for me. I was brought a few dresses that I thought were not my style at all, I ended up falling in love with one of them. It was not a style of dress I would have ever expected liking, but thanks to Sarah Ann I found my perfect dress, and at a super affordable price. The entire process was much less painful than expected. I am happy I choose David's Bridal for my dress. read more
8 years ago
I showed up 15 minutes late to my appointment and they made no big deal about it! Debbie, my stylist listened carefully to what I asked for: I want nothing on my dress, a high low skirt, and less than $300. I'm only getting married in the court and I'll have a small backyard wedding so simple was the goal. She brought a couple dresses which I didn't really like but seemed like she had it under her sleeve because when she brought the third dress, it was exactly what I asked for. I think that knowing what you want and being polite to the service people helps a lot in having a good experience. I politely said the things I didn't like and she was very understanding and nice. At the end, I also went ahead and bought the shoes which they gave me a huge discount on . Now let's see if it all arrives on time. UPDATE: I received my dress. HUGE disappointment! First of all, the color is off. I tried on a soft off white dress at the store, and something yellowish came to me. Another thing... I know I only paid $180 for this dress. But that shouldn't mean that they have to make it look like the cheapest piece of fabric. They did not even steam it for me! Also Is awfully made. The fabric underneath is smaller than the fabric outside. The zipper is super cheap! Although I have 4 inches bigger on my back, zipper doesn't zip up. I am waiting to get my FULL refund. Because this is not fair. Is not fair that you trust a company to make you look pretty on your wedding and then this dress shows up. I ended up getting another dress at ANOTHER store and if I get married again, I will NOT be shopping at David's Bridal whatsoever. If I could give 0 stars, I would. While the service at the store is good, it's very sad to get these lowest of the low quality products. See pictures attached for what I tried on the store and what was given to me. read more
Business owner information
Kristen W.
Hi Maria ! We are so happy to hear that you enjoyed your time with…
13 years ago
More info about David's Bridal
2050 Empire Ave
Burbank, CA 91504
Northwest District
Directions
(818) 238-9001
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http://www.davidsbridal.com
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Do they accept walk ins?
They do! But the wait might take a while. I think it's better to walk in during the week.
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