Trigger warning : Fat Shaming…read more I'm not even a larger person, but I'm too big for them to have anything in my size. I had a 2:00 appointment that I made a month ago. When I arrived the woman has my information on a clipped. She asked me a few questions about color and then told me to look through the racks. I wasn't offered a dressing room, I found a chair to drape my selections over. I was told they were working with another customer and I could just look through the racks. I pulled 3 dresses off the rack, all were a size 8. I asked the clerk if they could find the style or something similar in a size that would fit my body (12-14) but was told no. I would need to try on the size 8, they could pin it to stay on me, order and pay for a style that I hadn't tried on and then I would be able to try it on. I'm not spending my hard earned money in a place that prioritizes thin clients over curvy ones. Louisville, KY

My experience with USA Bridal has been terrible!…read more All of my bridesmaid's dresses are two to three sizes too big. The girls needed the staff's expertise to measure their bodies to pick the right size. The sizes were chosen based on what the person who measured the girls in USA Bridal told them to get. If the girls had gone with their normal dress sizes they wouldn't be in this predicament. But, the girls were listening to their staff's judgment. For instance, If I go to the doctor's office and the doctor told me I had certain complications. I'm going to listen to what the doctor is telling me because they are professionals.  My sister and I spoke with Denise out of the Goodlettsville, TN location about our concerns. Of course, we heard her say all sales are final and you all signed a contract. But, when the whole bridal party's dresses are swallowing them that's a problem. We also asked Denise if there was anyone we can talk to above her. Denise stated, "We are all on the same level." I'm sure Denise has a manager that we could have spoken with. We wanted to know could the dresses be exchanged for a different size or different dress. Denise told me to hold on and that she would go check. Denise stated there were no sizes in black available. The website has the size 4 available and is ready to ship in a couple of days. Why lie to me? Also, we could get 25% off a new dress.  After this conversation, I knew I messed up by telling my girls to go to USA Bridal to get their dresses.  I had my girls come to USA Bridal because I wanted to support the smaller bridal boutiques in Louisville. But, one of my bridesmaids told me about her terrible experience with USA Bridal. They ordered her wedding gown two sizes too small. The dress size their staff wrote on the contract was not the right dress size that was ordered. She had to lose 20 lbs just to fit in her dress. Based on that situation we should have never come to USA Bridal to do business.  As a business, how do they make it right with customers? They could potentially have to return customers or more based on word of mouth. USA Bridal does not care it's all about the money. Based on the bad reviews for the Louisville, KY location on Yelp the store needs help!  The statement below on their website states experience a stress-free search but then when the dresses arrive you're dealing with stress. They need to take this statement off their website if they don't mean it. It's very misleading! WHY CHOOSE USA BRIDAL? "What to expect when you become a USA Bridal's wedding bride? With us, you can experience a stress free search for wedding dresses for sale in your area. We are a wedding boutique that makes you feel special and beautiful. Try on our wedding gowns from the best of the best wedding gown designers. Wedding boutique dresses have never been this glamorous with USA Bridal's great selection of wedding clothes! Don't settle for less from other wedding dress boutiques. Employees from amazing gown stores should offer you a warm welcome, listen to what you want and assist you wholeheartedly until you find your dress. Fortunately, one of the best wedding shops for you is here - call USA Bridal now!" I emailed the store about my concerns. The person emailing me never revealed their name. Please take a look at the emails they wrote attached. Talk about bad customer service. I work in learning and development and would be happy to create learning modules for their team regarding customer service. They wanted me to pick another dress that was in stock but they only had 1-2 sizes in certain styles. A lot of the dresses they sent me today were not appealing. As a bride, I would never want another bride to go through this. I really hope they make it right with customers experiencing issues with dresses from their store.  I do not recommend any USA Bridal location! You will deal with a headache and money down the drain!

Once engaged I got multiple recommendations to get my dress from Sophia's. They made it super easy…read more& fun!! The check in process was a little intimidating because they don't have clear directions on what to expect. I basically told someone my name & stood by the counter waiting for anyone to tell me what I was waiting for or what to do next. Once in our room, Jenna went around offering champagne, which was really appreciated!! I was able to try on all the dresses I wanted and my stylist Katie, was super easy to get along with!! Even after I thought I found my dream dress, she offered to pick a couple more from the back just so I could be sure. She was so patient with me and helped me figure out how I wanted to style my dress, and helped find other sleeve options. She kept within my budget and when we hit a dress that was towards the top of my budget, she made me aware before I tried it on, which I also appreciated. (Helped me not fall in love with it, lol!). Would definitely recommend Sophia's to future brides & would highly recommend Katie as a stylist!

KAYLA was absolutely fantastic. I took my little sister for her first ever wedding dress try-on and…read moreshe was so attentive, patient, and caring. She spent two hours getting us dresses, taking in my sisters requests and feelings, and being just such a gem. We cannot recommend her enough. Honestly I hope she gets paid well cause she deserves it.

This is a special occasion boutique - perfect for proms, weddings, etc. And the gowns are sumptuous…read moreand alluring to browse. But, let's face it, not a lot of those occasions in 2020. When you get back to events, make sure to check this shop out for beautiful gowns in all sizes. Owner, Britni Knable runs by the motto of "be your own kind of beautiful." The service is amazing and the staff will go above and beyond to help fit your personal needs for your event and help you find the right dress. Britni has done a great job augmenting her lovely dresses with awesome faux fur coats, wraps, bags, lovely scarves, jewelry and of course Britni's own Headcandi fascinator/hat creations. Many of these are definitely still relevant for more casual events/everyday wear and make great gifts. Also, the mask section has lovely options.

Everyone is also super nice wether you are there to buy or not…read more There is a wide range of dresses for every body type and style that you could think of. The quality of the dresses are amazing, especially the bridal dresses.

My experience with J. Alan Formalwear in Clarksville was extremely disappointing and, honestly, the…read moremost stressful vendor interaction I had during my wedding planning. I purchased a wedding suit package for my brother after relying on the store's measurements, fit guidance, and fitting process. At the initial visit, we were measured, shown sample garments, and ordered the suit in good faith. Based on the way the store presents its services, I expected a professionally guided process that would result in a properly fitting final suit. That is not what happened. When the actual ordered suit arrived, it did not fit properly at all. The original jacket was too short, too tight, too short in the sleeves, and did not properly cover the backside. The pants fit badly through the seat and rise and rode up visibly in back instead of hanging cleanly. This was not just a comfort issue or a small tailoring detail. It was a real fit problem. We did not complain once and disappear. We came back multiple times over roughly two weeks, raised the same concerns repeatedly both in person and in writing, and genuinely tried to work with the store to get the issue resolved before the wedding. The larger jacket was only tried after I pushed for a different size, and it was immediately obvious that it fit better. The pants issue, however, was never meaningfully resolved. What made the experience worse was the way we were treated. I repeatedly raised the same concern and did not feel heard. The communication became defensive and dismissive instead of solution-oriented. After the suit had already come in and we pointed out the fit problems, we were repeatedly told, in substance, that this was just how the suit came or how that size was supposed to fit. That was incredibly frustrating, especially because we had relied on the store's expertise in the first place. The bigger problem is that the goods and services I received were not what was advertised, not what I paid for, and not what I reasonably expected. I did not go there just to order something from a catalog and hope for the best. I paid for what was supposed to be a professionally guided fitting process resulting in a properly fitting final suit. Instead, I ended up with a jacket that originally fit badly, pants that still did not fit properly, and no reliable no-cost remedy. For pants costing around $250 and a jacket costing around $450, I expected much more in terms of fit, professionalism, and customer care. Instead, we were told that any further alteration would cost extra, and that we might be better off taking the suit to an outside tailor ourselves. Based on my experience, I cannot recommend this store.

I was very disappointed in the quality of the garments received. The outside seam of the pants may…read morehave been taped together at best. They came undone at dinner before even getting to Prom. My son had to leave dinner to come back home to change and was late to prom. Very disappointing experience for his first prom. When returning to the store today, the sales associate was very rude. Implying that we did the damage not any poor workmanship. We will be looking for somewhere else next year, and will definitely make sure to inspect the quality prior to taking possession.

This may be a brides dream but it's a grooms nightmare. Just picked up my pants and they don't fit…read moretold her 2 times I thought they were too short and apparently I'm wrong about the fit. Asked for a 32 1/2 outside seam it was cut to 31 and 3/4 now I have pants that won't fit and weren't tapered at all same with the shirt at least she did double up my cuff in the shirt. 90 dollar pair of dress pants and a 50 dollar dress shirt almost ruined and the pants are rag material now thanks. Also called her numerous times and about getting the clothes back that were there for over a month and they should be done this day then maybe done this day literally told her not to worry about the shirt because it was taking so long she then had it done a couple hrs later needless to say I absolutely wouldn't recommend

I was in search of a gown store that carried a specific designer, would accommodate shipping and…read moreordering for large bridal party groups, and was conveniently located near my Chief Bridesmaid in Louisville, Kentucky. A Bride's Dream delivered on all of these counts. Donna was excellent with communication and was able to coordinate payment, ordering and shipping for my large bridal party group of 9 bridesmaids spread across multiple locations. I reached out to her quite a few times throughout the wedding planning process and she was able to provide status updates and warn me if I was starting to get close to the ordering deadline. This was invaluable as every group inevitably tends to have a few procrastinators. There was an issue with alteration work on one of the dresses. A concern was raised at the time of fitting and we were assured that the issue would be addressed and be unnoticeable after work was done. This was not the case, and while the result was still lovely I know my bridesmaid would have been more comfortable in the dress had this been properly fixed. Aside from this, everything went smoothly. I would recommend this vendor for their nice selection of gowns, though I would likely advise finding a different seamstress for alterations.

Of all the bridal shops I visited with my friends, Adorn Louisville probably had some of the best…read moredress options I saw. There was a great variety of styles, and the boutique itself is beautiful. I also appreciated that they allow more than four guests to attend an appointment, which made the experience more enjoyable for our group. That said, the customer service left something to be desired. The consultant wasn't rude, but she came across as somewhat cold and unapproachable. When I asked questions, I often felt like I was interrupting or bothering her rather than receiving guidance and support during an important shopping experience. When you're shopping for a wedding dress, especially at this price point, you expect a little more engagement, enthusiasm, and personalized attention. Instead, I found myself holding back questions because I didn't want to feel like I was inconveniencing anyone. The dresses and atmosphere were excellent, which is why I'm still giving a positive review. However, the customer service experience kept it from being a five-star visit.

In a field where customer service is so important, they failed miserably. The sales rep seemed to…read morebe bored and monotone. Almost like they didn't want to be there. I hope it improves.

Hours are different than what's listed here. Per store door they are Tues - Fri 1-4, Sat 12-4…read more Store owner also called to verify. Great place.

I have purchased several dresses from this store. As a consignor, as well as a customer, I…read moreappreciate her concern over other people's gowns and her attention and attitude to making sure they stay in pristine condition. I know this probably feels weird to folks if they're used to shopping wherever and doing whatever, but if you had a $1000-10,000 dress in that store looking for a customer, you'd be glad she was hovering over the customer, wanting to make sure zippers didn't rip, fabrics are pristine, no sodas are spilled and the like. She is thoughtful, and knows body types and styles. I've found beautiful dresses to purchase for weddings and quincernas. She also has a selection of mother of the bride, bridesmaid and prom gowns. Yes, she doesn't want food or drink or kids wandering in the store. This little store is a great place to score a great deal on your formal wear needs! And you can rest easy that if you're a consignor, your garment is being taken very good care of!