Loved the individual attention for my granddaughter. Never rushed and she felt so beautiful I…read morecouldn't have picked a better consultant.

This is THE PLACE to get your wedding dress in Louisville, KY. The selection had such amazing…read morerange. Our group was so taken care of by the ladies working there. The prices are honestly unbelievable it's such a blessing you can get such a quality dress for such a reasonable price. This is the place!

Once engaged I got multiple recommendations to get my dress from Sophia's. They made it super easy…read more& fun!! The check in process was a little intimidating because they don't have clear directions on what to expect. I basically told someone my name & stood by the counter waiting for anyone to tell me what I was waiting for or what to do next. Once in our room, Jenna went around offering champagne, which was really appreciated!! I was able to try on all the dresses I wanted and my stylist Katie, was super easy to get along with!! Even after I thought I found my dream dress, she offered to pick a couple more from the back just so I could be sure. She was so patient with me and helped me figure out how I wanted to style my dress, and helped find other sleeve options. She kept within my budget and when we hit a dress that was towards the top of my budget, she made me aware before I tried it on, which I also appreciated. (Helped me not fall in love with it, lol!). Would definitely recommend Sophia's to future brides & would highly recommend Katie as a stylist!

KAYLA was absolutely fantastic. I took my little sister for her first ever wedding dress try-on and…read moreshe was so attentive, patient, and caring. She spent two hours getting us dresses, taking in my sisters requests and feelings, and being just such a gem. We cannot recommend her enough. Honestly I hope she gets paid well cause she deserves it.

Of all the bridal shops I visited with my friends, Adorn Louisville probably had some of the best…read moredress options I saw. There was a great variety of styles, and the boutique itself is beautiful. I also appreciated that they allow more than four guests to attend an appointment, which made the experience more enjoyable for our group. That said, the customer service left something to be desired. The consultant wasn't rude, but she came across as somewhat cold and unapproachable. When I asked questions, I often felt like I was interrupting or bothering her rather than receiving guidance and support during an important shopping experience. When you're shopping for a wedding dress, especially at this price point, you expect a little more engagement, enthusiasm, and personalized attention. Instead, I found myself holding back questions because I didn't want to feel like I was inconveniencing anyone. The dresses and atmosphere were excellent, which is why I'm still giving a positive review. However, the customer service experience kept it from being a five-star visit.

In a field where customer service is so important, they failed miserably. The sales rep seemed to…read morebe bored and monotone. Almost like they didn't want to be there. I hope it improves.

This is a special occasion boutique - perfect for proms, weddings, etc. And the gowns are sumptuous…read moreand alluring to browse. But, let's face it, not a lot of those occasions in 2020. When you get back to events, make sure to check this shop out for beautiful gowns in all sizes. Owner, Britni Knable runs by the motto of "be your own kind of beautiful." The service is amazing and the staff will go above and beyond to help fit your personal needs for your event and help you find the right dress. Britni has done a great job augmenting her lovely dresses with awesome faux fur coats, wraps, bags, lovely scarves, jewelry and of course Britni's own Headcandi fascinator/hat creations. Many of these are definitely still relevant for more casual events/everyday wear and make great gifts. Also, the mask section has lovely options.

Everyone is also super nice wether you are there to buy or not…read more There is a wide range of dresses for every body type and style that you could think of. The quality of the dresses are amazing, especially the bridal dresses.

Cute boutique with great selection of prom and wedding gowns at reasonable prices. Don't let the…read moreoutside look fool you. They carry large brand new with brand names gowns at great prices. They have suits / tuxedo for rent and buy. They have on site alterations at affordable prices as well. They altered my wedding gowns perfectly. I was happy and satisfied with the results. Thank you!! I'll come back to see y'all again.

This boutique is a hidden gem. We went to every bridal/ formal wear stores in town shopping for…read moreprom gowns and this place had the most beautiful gowns at lower prices. They carry same brand names gowns at great prices compared to other boutiques, even the store in the Mall. They carry large selections of brand new prom/ formal and bridal gowns that fit everyone budgets from brand name to private label gowns. They offer layaway payment plans as well. They offer on site alterations on gowns, casual clothing and suits/tuxedos. The tailor there can customize your dream bridal/ prom and formal gowns that you can't find anywhere. She is fantastic at her job making people happy with her skills. Show her the photos of your wanted gowns and she will make everything from scratch. They can customize bridal veils based on your personal preferences. Don't let the outside looks fool you, the shop is huge located on second floor, you will be amazed at how many gowns they carry from size 0 - 30. You won't be disappointed at their selection/ service. We found perfect prom gowns here and will spread the words to everyone. Thank you for a great experience and we'll definitely use you all again!!

Trigger warning : Fat Shaming…read more I'm not even a larger person, but I'm too big for them to have anything in my size. I had a 2:00 appointment that I made a month ago. When I arrived the woman has my information on a clipped. She asked me a few questions about color and then told me to look through the racks. I wasn't offered a dressing room, I found a chair to drape my selections over. I was told they were working with another customer and I could just look through the racks. I pulled 3 dresses off the rack, all were a size 8. I asked the clerk if they could find the style or something similar in a size that would fit my body (12-14) but was told no. I would need to try on the size 8, they could pin it to stay on me, order and pay for a style that I hadn't tried on and then I would be able to try it on. I'm not spending my hard earned money in a place that prioritizes thin clients over curvy ones. Louisville, KY

My experience with USA Bridal has been terrible!…read more All of my bridesmaid's dresses are two to three sizes too big. The girls needed the staff's expertise to measure their bodies to pick the right size. The sizes were chosen based on what the person who measured the girls in USA Bridal told them to get. If the girls had gone with their normal dress sizes they wouldn't be in this predicament. But, the girls were listening to their staff's judgment. For instance, If I go to the doctor's office and the doctor told me I had certain complications. I'm going to listen to what the doctor is telling me because they are professionals.  My sister and I spoke with Denise out of the Goodlettsville, TN location about our concerns. Of course, we heard her say all sales are final and you all signed a contract. But, when the whole bridal party's dresses are swallowing them that's a problem. We also asked Denise if there was anyone we can talk to above her. Denise stated, "We are all on the same level." I'm sure Denise has a manager that we could have spoken with. We wanted to know could the dresses be exchanged for a different size or different dress. Denise told me to hold on and that she would go check. Denise stated there were no sizes in black available. The website has the size 4 available and is ready to ship in a couple of days. Why lie to me? Also, we could get 25% off a new dress.  After this conversation, I knew I messed up by telling my girls to go to USA Bridal to get their dresses.  I had my girls come to USA Bridal because I wanted to support the smaller bridal boutiques in Louisville. But, one of my bridesmaids told me about her terrible experience with USA Bridal. They ordered her wedding gown two sizes too small. The dress size their staff wrote on the contract was not the right dress size that was ordered. She had to lose 20 lbs just to fit in her dress. Based on that situation we should have never come to USA Bridal to do business.  As a business, how do they make it right with customers? They could potentially have to return customers or more based on word of mouth. USA Bridal does not care it's all about the money. Based on the bad reviews for the Louisville, KY location on Yelp the store needs help!  The statement below on their website states experience a stress-free search but then when the dresses arrive you're dealing with stress. They need to take this statement off their website if they don't mean it. It's very misleading! WHY CHOOSE USA BRIDAL? "What to expect when you become a USA Bridal's wedding bride? With us, you can experience a stress free search for wedding dresses for sale in your area. We are a wedding boutique that makes you feel special and beautiful. Try on our wedding gowns from the best of the best wedding gown designers. Wedding boutique dresses have never been this glamorous with USA Bridal's great selection of wedding clothes! Don't settle for less from other wedding dress boutiques. Employees from amazing gown stores should offer you a warm welcome, listen to what you want and assist you wholeheartedly until you find your dress. Fortunately, one of the best wedding shops for you is here - call USA Bridal now!" I emailed the store about my concerns. The person emailing me never revealed their name. Please take a look at the emails they wrote attached. Talk about bad customer service. I work in learning and development and would be happy to create learning modules for their team regarding customer service. They wanted me to pick another dress that was in stock but they only had 1-2 sizes in certain styles. A lot of the dresses they sent me today were not appealing. As a bride, I would never want another bride to go through this. I really hope they make it right with customers experiencing issues with dresses from their store.  I do not recommend any USA Bridal location! You will deal with a headache and money down the drain!

Our friend booked a 9am reservation on a Saturday to look for her wedding dress. 2 years ago I did…read morenot really have the best experience in this branch, but today is a different story. Walking in the store, we were surprised to find out that we were the only customers. I think it's great that our friend booked their earliest available appointment. So pro-tip: if you are planning on coming here, try to get a super early appointment. From my experience, going here in the afternoon is too crowded and you might not get as much attention and support from the ladies working in the store. We were assisted by Ada, and let me tell you, she's the best stylist anyone could ever ask for. Their manager is also very supportive and genuine. Both ladies made the experience less overwhelming and they certainly went above and beyond to cater to our vision. They listened to our concerns, worked with our budget and accommodated our needs. Ada was the sweetest stylist. She assisted in the whole process without being too pushy. I think the two biggest things that really made our experience enjoyable was one, we came to the store during their slowest time, so they were very attentive to our needs; and two, the ladies that assisted us were really genuine and helpful! If you are wondering if our friend came home with a dress, the answer is yes. She found the one here and we are so so happy for her!

Our consultant, Ada, was wonderful! So helpful and really worked to get the feel of what my…read moredaughter wanted and she provided. The selection of dresses was everything you could want and the prices were so reasonable. Let's just say I expected to pay 2-3x's more than what I did. What a very special day David's Bridal provided for my daughter, Jordan. Thank you!

The owner refuses to pay the staff commission on the dresses they sell. The staff is so sweet and…read moreaccommodating. They clearly love their jobs, but it is not okay to not pay the employee's commission. It is disgusting that these beautiful women work for just over minimum wage but don't get paid commission. I will be taking my business elsewhere. Do NOT shop here unless you're okay knowing how poorly the staff is treated. They are not valued at this store.

An amazing place to shop for a dress no matter the event! Staff is very friendly and helpful and…read morewill go above and beyond to make sure you leave happy!