My experience with J. Alan Formalwear in Clarksville was extremely disappointing and, honestly, the most stressful vendor interaction I had during my wedding planning. I purchased a wedding suit package for my brother after relying on the store's measurements, fit guidance, and fitting process. At the initial visit, we were measured, shown sample garments, and ordered the suit in good faith. Based on the way the store presents its services, I expected a professionally guided process that would result in a properly fitting final suit. That is not what happened. When the actual ordered suit arrived, it did not fit properly at all. The original jacket was too short, too tight, too short in the sleeves, and did not properly cover the backside. The pants fit badly through the seat and rise and rode up visibly in back instead of hanging cleanly. This was not just a comfort issue or a small tailoring detail. It was a real fit problem. We did not complain once and disappear. We came back multiple times over roughly two weeks, raised the same concerns repeatedly both in person and in writing, and genuinely tried to work with the store to get the issue resolved before the wedding. The larger jacket was only tried after I pushed for a different size, and it was immediately obvious that it fit better. The pants issue, however, was never meaningfully resolved. What made the experience worse was the way we were treated. I repeatedly raised the same concern and did not feel heard. The communication became defensive and dismissive instead of solution-oriented. After the suit had already come in and we pointed out the fit problems, we were repeatedly told, in substance, that this was just how the suit came or how that size was supposed to fit. That was incredibly frustrating, especially because we had relied on the store's expertise in the first place. The bigger problem is that the goods and services I received were not what was advertised, not what I paid for, and not what I reasonably expected. I did not go there just to order something from a catalog and hope for the best. I paid for what was supposed to be a professionally guided fitting process resulting in a properly fitting final suit. Instead, I ended up with a jacket that originally fit badly, pants that still did not fit properly, and no reliable no-cost remedy. For pants costing around $250 and a jacket costing around $450, I expected much more in terms of fit, professionalism, and customer care. Instead, we were told that any further alteration would cost extra, and that we might be better off taking the suit to an outside tailor ourselves. Based on my experience, I cannot recommend this store. read more

I was very disappointed in the quality of the garments received. The outside seam of the pants may have been taped together at best. They came undone at dinner before even getting to Prom. My son had to leave dinner to come back home to change and was late to prom. Very disappointing experience for his first prom. When returning to the store today, the sales associate was very rude. Implying that we did the damage not any poor workmanship. We will be looking for somewhere else next year, and will definitely make sure to inspect the quality prior to taking possession. read more

J Alan Formalwear - Pants - Formal Wear Near Me - Clarksville, Indiana

I found the people at this business to be very professional and extremely helpful. We purchased a tux for my fiance for a recent event and for a future wedding. The items were sent directly from the distributor. There was an issue with the shirt but J Alan worked with us to get a new shirt in time for the event. I highly recommend them. read more

I don't usually write reviews, but this place was so bad I feel the need to warn any potential future costumers. Save yourself a world of frustration and DON'T USE THIS PLACE. They are extremely unprofessional, and rude. Rather than correct the issues with their business, they lie about their behavior, blame the customer, and resort to name calling. If there is any doubt about this, read some of the other reviews, including a response to one of their customer's starting with "Dearest Karen". I've never seen unprofessionalism to this level. The suits selected did not fit the given description. Shirts were not tailored properly, nor did they have the correct sleeve length when requested. The ties were zippered and they did not have the correct size for men with smaller necks. Staff did not make the customer feel welcome or cared for, but rather treated them as an inconvenience. This is not the place to go if you want to feel happy, and stress-free on the week of your wedding or special event. read more

I wish I could give a negative rating. This place is really expensive, they don't actually tailor all items, the ties are zipper fitted and hung from the guys' necks like necklaces, the shoes literally cut the groom's socks, and they are legalistic to a fault. Since they aren't open on Sunday, an extra days' stay was required to turn in the suits. And though there were people in the building and guests had to travel far, they waited to receive the fully paid for suits until one minute after noon. read more

Very unprofessional and rude with poor quality to boot. Would have expected at least to get suits that fit but apparently that was even too much to ask. Very expensive and couldn't even get the sizes right. They petty much just gave out whatever they had available. read more

NEVER use this location. They gave us misinformation about the vest and tie colors we chose for our groomsmen tuxes. They're totally mismatched and clashing with each other. The guy in the store tried to blame us for the mismatch and said he warned us against it. HE DID NOT. Me, my fiancé, and my mother were all standing there when we chose the colors. None of us recollect him giving us any warning. We were confident that what we chose would match. Don't be lured in by any discount they offer. It's not worth it AT ALL. read more

I somewhat understand it's prom season and people are probably overwhelmed, but i had two individuals in my wedding party explain how rude they were treated by the male staff at J Alan In Clarksville, IN. I'd drive to Louisville or go some place else. They have very few rooms and some of my groomsmen waited 3 hours to even get into a room to try in their tuxedos only to be treated like they were inconveniencing them by just being there. At this point, I'd never refer someone to this location. read more

If I could give this company zero stars I would. The worst company in formal wear. Will take your money and change the contract terms whenever he sees fit. Don't waste your time or money here. Terrible customer service. read more

was told incorrect information. when asked to speak with manager, he was rude. wasted my time, and overpriced read more

My daughter and her fiancé chose this particular location for the men's wear for their wedding. We did everything we were supposed to and my husband came in the Thursday before the Saturday wedding. His jacket was way too small. They had to order another one, hecould pick it up Friday. He specifically verified it would be correct and that I could pick it up. When I showed up they handed me the jacket on a hanger without any covering, not even plastic that dry cleaners use. My husband tried it on and it was still not right, the sleeves were down to middle knuckles. I called and was blamed for the issue because if he had picked it up they would have fixed it. Mind you, we had at this point paid the entire $219.99. He goes in Saturday morning to get it fixed. Arrives at the venue and his hands get caught in the stitching and they are down to his knuckles again. I was unable to get them to stay up. I returned it today and asked for a Partial refund for our trouble and was told it was not their fault and I needed to leave, there would be no refund. Lack of customer service is what earned this particular location 1 star. read more

J Alan Formalwear - Formal Wear Near Me - Clarksville, Indiana

So the owner refuses to give back my deposit for prom cancellation even though their policy clearly states that if the cancellation is greater than 14 days you will receive a full refund. He states that since the original date of the prom has passed that no longer applies even though we were on statewide lockdown and couldn't have prom on that date. Absolutely terrible customer service to refuses to follow your own policy which is clearly stated on your website. I will absolutely never go to this place again!!!!! read more

Don't use them for prom, I'm out a total of $200. My son and I drove up to IN from Lexington two months prior to prom, he broke up with his gf I called to cancel and was told no refund would be recieved although at time of purchase I was given the option of paying $40 or $200. I paid the entire fee assuming if something had happened I'd recieve a partial refund. Unfortunately when I called I spoke with someone extremely rude, who was said to be the owner and told no refund or partial refund would be recieved. I'm still uncertain as to what would have happened if I had only paid the $40....exactly, poor business and even worse customer service. I will never rent from here again and I'll definitely be sure to spread the word. read more

Awesome small business run by people who care about the customer and their needs. Way better prices, selection, and customer service than other places like Men's Wearhouse!!! Would recommend a thousand times!!!!!! read more

Love this place. Very professional and nice staff. I have rented all my tuxes from them. I have used the Clarksville and St Matthews stores. They are helping me with 2 weddings this fall. Great knowledgeable staff with great style sense, and very friendly. I will not use anyone else. They are affordable and reliable. I love all the style combinations they arrange for you if you need help. read more

I would love to say our experience with this company was good, unfortunately I had the pleasure of talking to someone who was more worried about money then to someone who cared about people. My daughters wedding was canceled due to Covid19 restrictions. I called to see if we could get any future help on our next rental when the wedding was rescheduled. Not only was I told that we would not have any credit, I was subject to a slew of complaints about how this was costing them money, and how if he did anything it would make it his fault. The ad hominem attacks against my family and friends are unforgivable. All other vendors for this wedding were willing to work with us, and very sorry to hear we had to cancel, this was the only one that worried about what it was costing them. It is so sad to watch a person run customers off, and want people to give bad reviews. He also told me that he ate all the rentals in the spring and that he had returned everyone's money. I guess he was wrong about this judging from the other reviews. read more