We went to David's for a wedding dress for my brother's fiancée. Our stylist was Katherine, and she was fantastic - not pushy, but offered her ideas, listened to what the bride liked and didn't like and brought other options. We went on a weekday, which helps because it is quieter and less stressful. The bride found several dresses she liked that day, and we were on a tight time schedule so they fit us in for an alterations appointment the next day. When we arrived the bride wanted to try her top two contenders on again, and even though that's unusual for an alterations appointment Katherine made it happen. Everyone was very nice and helpful. Overall what I worried would be a stressful experience turned out great! read more

We were very reluctant to go to David's Bridal on Morse Crossing because of the terrible reviews --I almost switched the appointment to the Sawmill location-- but because of time constraints and convenience, we went to Easton. Much to everyone's surprise, it was a wonderful experience! Apparently they are under new management, and it must have improved dramatically. We had special circumstances and were under a very tight timeframe because the bride-to-be was only in Columbus for two weeks, and then returning to Kenya for the wedding. We set up an appointment last Friday afternoon at 1:00pm, and were promptly introduced to our consultant, Katherine, who was fantastic!!!!! She was so nice, so helpful, and not pushy at all. We had dress numbers from the website that the bride was interested in, but when they just didn't look how she wanted to look and feel, Katherine made wonderful suggestions and kept cheerfully gathering up more and more dresses in the correct size to try. The bride narrowed the choices down to 3, Katherine wrote down the style numbers and prices, and we made an appointment for the very next day for alterations, with a promise that a decision would be made overnight. SO, within 24 hours, the bride tried on countless bridal gowns, veils, head pieces, and embellished belts, chose "THE dress" and was fitted! That must be a record! The bride is returning to Columbus in a week for a final fitting, and will be able to take the dress back to Kenya with her. I can recommend David's Bridal on Morse Crossing--just be sure to go on a weekday and ask for Katherine!!!!! The only reason I didn't give it 5 stars, is that they didn't serve us champagne--but the price saving differential definitely made it worth it. read more

I live in Mansfield, Ohio but I chose this location because my sister lives in Columbus and it's much easier for me to come to her than for her to come to me. I had no idea what to expect since I don't know anyone who has been there. My appointment was right at opening time so when I got there, the doors were still locked. They let multiple employees in during my time waiting (I was 5 minutes early). There were also 2 other customers waiting outside as well. None of the employees acknowledged us as we were waiting. That turned me and my family off a little and made us concerned about what type of experience we would have there. Being that I have worked in customer service quite a bit, a simple "We will be opening in just a couple minutes, thanks!" would have sufficed. That is my only complaint. Once we got inside, everything changed. My consultant was Ann Kinder and I give her a huge A+++. I had created a 'favorites' folder on the David's Bridal website prior to my appointment, so she had an idea of what I was looking for. Almost every dress that I had picked online, was in stock. She also picked a couple that weren't on my list that were very pretty. She helped me find accessories that went well with the dress I ultimately picked. Her customer service skills are wonderful. She was so friendly and helpful! I left the store very satisfied that day, and was excited to return once my dress came in for alterations. Later on that day, I had realized that I paid with the wrong credit card. I came back in and they were able to refund my purchase from the first card, and put it on a new one. I expected this to be a problem but the girl at the counter was very friendly, helpful, and was able to do it with no problem. I wish I would've gotten her name so I could give her a good review as well. Overall, I had a positive experience and would recommend this store to anyone who is looking for great customer service. read more

My daughter and I visited the store on Sunday to shop for a prom dress. The staff was great - we were greeted at the door and warned that it would be a wait for a fitting room. But when we asked how long they said 15 minutes and I think it was only about 5. The sales person who helped us talked to my daughter about what she wanted and helped us choose 5-6 dresses to try. She worked with us on finding the right size, talked to us about possible alterations and which dress would work best. We found a dress that looks like it was made for her. Then she helped us identify shoe options and gave us some ideas for styling. We purchased the dress that day. Then this morning I got an email - the dress was 30% off (about $65). I called the store and they did a price adjustment by phone with no questions asked. The service was amazing and we will definitely look there again next year. read more

Terrible customer service. Arrived at 610 pm on a Sunday afternoon and there were 5+ employees standing around. There was one other customer in the store. I asked if I could look around without an appt they said yes and they asked me to take pics of the dresses I wanted to try on and they would pull them. I had 5 picked out in 10 minutes. No one came back around to offer to move any of the dresses to fitting room. Still no other customers in store. At 620 they came back around and told me I could not try any dresses on that I needed to make an appt and come back. They stated there last appt was at 6 pm and they could not let me try dresses on! Why didn't they tell us this when we walked in the store? They were not apologetic in the least. Still 5+ employees standing around and one other person there. Terrible customer service!!!!! Appearances lacking. Hair not in place and makeup needed work. Look professional if you are in Easton. Also, when we walked back by after finishing eating at 645 the same employees still standing around!!! Unbelievable!!! read more

This place is trashy as all hell. I was disappointed that I had to shop there to begin with, but not living in the same state as the bride it was unfortunately the only chain that she could find with a variety of dresses that she liked. Not only was the customer service total garbage when I first went in to pick out dresses (with the women working there barely giving me the time of day, leaving me in the dressing room for an excessive amount of time when they were supposed to come clip me, and speaking to me as if I wasn't one of the Mean Girls crew), but they sell FLAWED and cheap products. My bridesmaid dress that I ordered came in, and looked fine upon pick-up. However, after sitting in its bag with the tags still on it in my closet for a few months, I went to try it on a few weeks before the wedding and something totally bizarre had happen to the dye-job: the dress (which I wish I could attach a picture of here) had these streaks, brushmark-like, of a darker version of the dye throughout the entire thing, especially around the seams. Despite what they tell you, they clearly dyed this dress from a different color, and the brush-stroke marks of the dye were beginning to show up. It also reeked of chemicals. I brought the dress in immediately, assuming they would offer to clean it for me at the very least, and if that didn't work would refund it or exchange it. To my surprise, (and contrary to what they told me on the phone), they would NOT wash it for me, and the store manager refused me a refund. I also had another girl at the store accuse me of spilling cooking oil on it -- if you're reading this, are you out of your mind? How the hell would one spill cooking oil on a dress in a way that looks like brush marks, let alone on a dress that still has tags on it? -- downright insulting. The store manager hag also spoke to me as if I was mentally disabled while trying to explain why she could not help me get something else. If I could give this place Zero stars I would. Really, really disappointed in their service. My first warning should I have been the big sign under every single register that says "ALL SALES FINAL," any decent business should consider adding a clause that changes this policy when their products are defective. read more

David's Bridal was my first appointment for wedding dress shopping. I did not have much in mind that I liked, I just wanted to try everything to figure out which looked best on me. Ann was amazing! She was very respectful and asked what my budget was even before pulling dresses. At first she had all different gowns and quickly found which style I liked best and just kept pulling dresses to fit my liking. Ann is so personable and great to work with! Even through pulling many dresses for me to try on every dress was in my budget! I would absolutely recommend any bride to be to set up an appointment with Ann! read more

I scheduled my appointment to look for my wedding dress a week in advance. I was nervous being a plus size woman to find the dress for my wonderful day. I brought styles that I watned to try on and Ginny found them for me. Ginny was amazing and very helpful. I am very thankful she was assigned to work with me. I didn't want to wear Ivory but she encouraged me to try it on and that was the one I chose!! It was perfect and I absolutely can't wait to wear it on my wedding day. Thank you so much Ginny for your help....we will be back soon for bridemaids dresses!! read more

I went to David's Bridal to look for a wedding dress and my bridesmaid dresses after I had already had pretty bad luck with customer service in two different dress shops in Cincinnati.. Needless to say I was feeling a bit discouraged at this point and I let the girls at David's Know that right off the bat but they did not let that get them down! Ann Kinder was my consultant and she did an amazing job of helping me find dresses to try on that were in my price range and in similar styles to what I had described. Already she was a bigger help than what I had in Cinci!! The staff was very friendly and very helpful with everything I was considering and allowed me to take all the time I needed to try on the two dresses I loved again and again while video messaging my family that couldn't be there to help me decide. In the end I decided on the winner and then they were still incredably helpful in finding me the styles for my bridesmaids. I was a little nervous about going to David's Bridal based on some word of mouth I heard on the street, but now I am SO glad that I did!! Great service from Ann, great staff, beautiful dresses, GREAT EXPERIENCE! Thanks so much for all your help, it was the friendly boost I needed to get super excited for my wedding planning again. read more

Fatima was outstanding. I was apprehensive as the front reception desk person and those on the phone are a bit snobbish. Fatima hit the ground running and despite my and my parties disorganization got us to the dresses i liked. she got other supplies to help the fitting be successful. i will definitely ask for her this Sunday for the rest of my bridal party and when i come back for my wedding dress. This store really does need to reconfigure their check out though. How ridiculous is that smashed in location up front crowed with dresses and bridal parties. even without the people that are was crowded and claustrophobic read more

5 stars to Fatima, but none for the store in general, especially the lady in alterations, I believe her name was Angie or Angela. The associate that was supposed to be greeting us had an attitude and clearly did not want to be there. The fitting rooms were pretty busy but Fatima found us a room and answered all of our questions, however, when she asked the alterations associate to help with a couple questions she acted as if we were inconveniencing her and quickly said no to our requests and even tried to convince me to change my bridesmaids dress. read more

Do not go there. Ever. Go anywhere but David's Bridal. I had the most stressful month before my wedding because of them. All they care about is getting your money and once you have paid for something (an exuberant amount too) forget about any quality service they promised you because that goes out the door once you've paid. They are the most unprofessional, least qualified, and poorest customer service people I have ever met. I have never been to any store or any place where they treated your business like crap. They ordered me the wrong sized dress, cancelled my alterations appointment twice, and in the end the dress still didn't fit. I got married a couple weeks ago and will give the one star for the lovely lady who helped me pick out my dress. She was very nice and helpful and made the day fun. The real problem came after I bought the dress and needed alterations. For my first alterations appointment, I went in for my fitting, but when I tried on my dress, it didn't fit. I had ordered a size 12 because when I tried on the dress in December. I couldn't quite fit into a size 10. I thought I had gone up a size and here they had ordered me a the wrong size dress-- a size 10. The manager told me "Oh we can let it out. This is actually better because then we won't have to take in as much." I have never heard anyone say you should go down a size for a wedding dress. Anyway, I got fitted and I'm short so it was an expensive alterations; it actually cost more than the dress. I went in for my final fitting four weeks later, and it turns out they had cancelled on me, but I never got a call. My mom and sister had driven hours to get there, and David's couldn't even give me a call to cancel. So I rescheduled for two weeks later, and actually called that very day of my appointment to make sure they hadn't cancelled on me again. They said the appointment was still on and two hours later my dad called me to tell me they had to cancel on me again. I had to call them back and my dad demanded that they finish the dress by labor day weekend. I was less than two weeks away from my wedding with no dress. I went in for the third time and what happens? The alterations is the shittiest work I have ever seen. It looks like a high school class went from working on pajamas one day to a wedding dress. The beads were loose, the underside where they had to hem the bottom was tattered on the inside. Worst of all, they hadn't let it out enough. I could get the zipper zipped up, but I couldn't breathe. If they had finished my dress on time, I would have had them go back and let it out more, but at this rate, I thought I would be married before they finished my dress.They had my dress for 6 weeks, and it was supposed to be done in four, and it looked like they started working on it the night before. I had to fast for a week, lost three pounds, but the area that was tight was my bust, so who knows how well it helped me. Thank goodness I have a saint of an aunt who sewed me into my dress on my wedding day, so I wouldn't pass out. Please, do not give them your service, not that they would treat you with any respect anyway. They complained the entire time about my dress, but for the amount they charged me, I expected someone who actually knows how to sew to alter my wedding dress. I also expect people to call me when they have to cancel or you know, don't cancel and pay attention to your deadlines. It was the worst store I have ever been to. read more

Absolutely TERRIBLE god awful business. Nothing about my experience with this location the last couple of years planning my wedding was pleasant. Customer service is the WORST. The employees (managers especially) are rude, incompetent, and have no business working in this field. When your job is to help someone create their vision for their wedding you should be pleasant and wiling to help. These people have done nothing but create problems. I got calls and emails when they received the dresses for every girl in my wedding part, as did the bridesmaids. Except for 1. We got no notification whatsoever. Here we are a month out from my wedding and I decided to call and see if it's in because it's getting down to crunch time. They tell me it's now been there for over a week! That's a week that It could have been in alterations had they told us it was in. When I asked the MANAGER why we weren't notified she said "because we just haven't gotten around to it yet." I'm sorry, what? THAT'S how you deal with this situation? Not to mention I've read multiple reviews with this complaint. Shouldn't that be a red flag to the district/regional mangers? I do not recommend this place to ANYBODY. The only reason I gave them 1 star is because I had to give them some kind of rating in order to post a review. If you want a pleasant experience for your bridesmaids and your wedding in general, STAY AWAY FROM DAVIDS BRIDAL! have a nice day :) read more

Well last year I went to David's Bridal in Easton and I was pregnant at the time. I explain to the sales person that I want to pick my dress out now and after i have the baby to try it on. She stated that they have someone that can put the dress on and I can see what it will look like did not like that at all. So i change my date to my weeding so I will have time to try on dress and not feel so fat. I went back in there with my mom and maid of honor this year.I had three sales assoc. walk past me and did not even say anything to me or anybody else, so we started to look for dress are self. Then we can to it to try them on, a sales person came to me after i had three dress in my hand and we been there for 20 min she ask me can she help me, so explain that i will like to try these on. She then told me that it will be a hour wait and that i need to sign in, I explain to her there were three girls that came in at the same time with me and dis not sign in they picked dress out and went to a fitting room, she said nothing and took my dress out of my hands and hanged them up and walked away from me, and said nothing. I use to work in retail for years, and i know you do not treat any customer like that, you find out what they can do to help or even ask to wait ,something, you just don't walk away and leave at that. I will never go in there or tell anybody to go there, they are some nasty sales people in there that need to be fired. read more

I have purchased 2, yes 2 wedding dresses here in the past year. The first associate I worked with was a bit pushy and extremely inattentive. At the time I did walk in without an appointment so I understood why the other bride near me was getting more attention than me, however, it got to the point where my mother and I ended up rifling through the racks and picking out, trying on, and lacing up other dresses because our associate wouldn't even look at me! I was right next to the other bride. So eventually I chose a dress and the associate seemed completely excited at this and suddenly I became the star of the show. She ignored the other bride while helping me. Months later I return to look for another dress. I had lost too much weight for my first one to fit correctly and was on the hunt for a more form fitting gown. I worked with Anne. She was a dream!!! She deserves 5 stars, the 2 missing are for the experiences with the other associate. Anne was wonderful. She listened to my needs, gave me confidence in my choices and never made me feel rushed. There was nobody else shopping so she even let my future sister in law try on bridesmaid dresses alongside me! She was everything I could have asked for and I 100% recommend her! Fast forward to a few weeks ago, I entered the store with another bridesmaid to try on dresses because she was only in town for a day and needed to see what she wanted. Anne wasn't there so the lady at the front desk looked back into my profile and assigned us the very first associate I ever worked with!!!!! I was enraged. I thought "here we go, another appointment down the drain" she approached us and asked what we were looking for and then gave me the look of disgust when I asked her if I was able to try on my dress as well so that my bridesmaid could see what she was going to be standing next to. This required no extra effort from here because I knew where the dress was hanging and I had my bridesmaid to help me put it on! She looked at my profile and made a snarky comment that I had come back and bought another dress with anther associate after I had worked with her!!!!! I explained myself but she seemed uninterested. She went and tried to grab my OLD dress from the rack! After I told her that I had bought another dress!!! I was really irritated and let her know that I could grab it and do it myself. She said she was going to bring me a bra set to put underneath and then never came back. I was really disappointed in her service skills and although I'm well aware that people have bad days, they shouldn't have them every time you work with them. So long story short, kudos to Anne for a 5 star service and shame on Ginny for a bad one. read more

I scheduled a one hour appointment for dress shopping. I went in with a long list of the ones I was interested in trying and had them prepare a dressing room. They were very helpful in that regards, as well as helping me try on the dresses. The store was not busy, as it was during a random weekday. I was told there were no appointments after mine, so I didn't feel bad taking my time. I ran well over my hour, and was probably closer to 2.5 hours by the time I checked out. When I was at the counter I overheard two associates making fun of some girl who had been there for over two hours trying on dresses (little did they know it was me). Seriously!? - It was my wedding dress!!! I wouldn't expect any bride to spend less than 2 hours looking!! If I hadn't already picked out my dress, I never would have given them my business. I would not recommend them to others, it was simply not professional. read more

I went in with my sister for her first bridal dress shopping trip and her appointment was scheduled for 7:30pm, but we did not get seen by her consultant until 8:15. Apparently, another party was running later than anticipated. My sister made an on-line reservation and when we checked in, they had her in the system but did not have the correct paperwork for her. The women at the front desk/check-in podium did not seem like she liked her job and had a bit of a chip on her shoulder. When we finally met my sister's bridal consultant, DAYA, the whole experience changed for as Daya was very sweet, energetic, out-going, friendly and professional and this was even towards the end of her day. I felt like she took care of my sister's requests, wants, and needs. She even suggested a dress that was outside of my sister's comfort zone-- and it ended up being THE DRESS!!! I highly recommend Daya to any bride looking for a consultant who has an eye for design, who is professional, energetic, happy and truly shows how much she loves her job. We will be back to try on bridesmaids dresses soon and will specifically ask for Daya. I would have given a 4th star to the store, had the customer service at the front desk/podium been better and had there organization been a little more structured. read more

I made an appt on line, which i thought was fantastic, then I had to change the time and that went smooth as well. I had been dreading this shopping day since my engagement, for some of the usual reasons, body image and anxiety of not looking beautiful. My saleslady, Deah, was a curvy gal like me and was so understanding and listened to me and what I THOUGHT I wanted in a dress. We tried some of my ideas, which looked awful. I knew I needed to have an open mind, so i let her take over. After several of her choices, we were in the game. Finally, there was one more dress, i loved it on the hanger and even more when I put it on. I walked out, my mom gasped and I knew that was the dress. Deah completed the look with a tiara and back veil. That was my dress, i rang the bell and got a little tear in my eye. Thanks Deah and her team for making me feel beautiful and valued as a customer. read more