Lindsey was so much help. She was patient and welcoming. Highly recommend her to service your needs.. Thanku Lindsey!!! we got our dama dresses and shoes for my daughter's quince!!! read more

We found our bridesmaids' dress in less than an hour because Amber and Christina are that good at what they do! Thank you so much for making this experience as simple as possible. read more

David's Bridal - Bridal Near Me - Ontario, California

Emily was amazing!! I came in frustrated and had no hope, she turned our day around. I said yes to the dress, and shoes and accessories. I am so excited! Also, my bridesmaid found her dress too! Thank you again Emily, you made our day! read more

So happy I found my dress here! Yaherira Molina was my stylist. She was very helpful and patient.

This review is for Michael R. He helped me find this beautiful Melissa sweet off shoulder lace gown, back in October 2022. I truly felt like he made my experience one of a kind. He is truly an asset to David's bridal and I'm devastated that all locations are closing down. I had wedding blues after my wedding day and now I'm having David's bridal blues lol. But I will forever remember Michael and his amazing service at this location. read more

David's Bridal - Melissa Sweet Off-Shoulder Wedding Gown - Bridal Near Me - Ontario, California

Called to schedule an appointment to have two bridesmaids dresses altered the lady in the alterations department was not friendly she came off very cold and rude so I decided to take my business elsewhere . I wanted to have a good experience but energy is very big too me so if your rude over the phone I will not be spending my hard earned dollars with a company who hires rude workers. 3 of my sisters and 2 of the bridesmaids took there dresses to this same company In Vegas and had a wonderful experience ...please teach your employees to have better customer service My dress will not be altered with a local small owned business who offer great customer service read more

Initially, I was thrilled to work with David's Bridal to find my dream wedding dress. Lisa or Linda was incredibly helpful and encouraging. However, after ringing the bell, I noticed a change in her demeanor. Despite this, I said "yes" to my dress and eagerly awaited its arrival. When I received my dress after a few days, I was disappointed to find that it looked old and worn. I asked about its condition and was told that alterations would clean it, but it still appeared yellowed and unfinished. I couldn't help but notice that I was treated differently than other brides in nearby rooms. The staff assisting me even walked away, leaving me to approach the front desk for help. It's disheartening to feel like there's a certain price point that determines how you're treated in a store. Nonetheless, I wanted to share my experience, but please know that I still believe every bride deserves to feel accepted here. Thank you for listening to my story. Update: The new dress is everything. I took a chance and they delivered. I'll add pictures after the wedding read more

David's Bridal - Sad bride in wedding dress with completed application of appliqués on the sleeves wondering why she gets treated differently than others - Bridal Near Me - Ontario, California

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This review comes after many attempts of patience and understanding as a manager of a small bridal salon myself. And it is also specifically spoken on behalf of my experience from the Ontario, CA location. The bride I am in a wedding for wanted us all to order from David's bridal. Our initial appointment was chaotic, but went fine. Our associate (I forgot her name, so sorry) tried her best throughout a busy Sunday. My issue came from when my dress (the only bridesmaid dress out of 6) didn't show up. After noticing I was the only one who didn't receive my dress a call was made. Since then to keep a LONG story short. My original dress I ordered was never going to show until after the wedding date. And no one had any clue to tell me or the bride or MOH on the order. I got set up with a replacement I never tried on before by one of the managers. After many broken promises, false information, no communication from David's Bridal, ME as the customer constantly checking in on my order, and ME as the customer checking the tracking number for my order, false promises to get calls back from managers, no solutions offered by any of the managers, did I finally get my dress package (with 2 weeks to spare) for any alterations for my April 6 wedding this year. A solution offered was only given when the bride herself gave an earful ($30 credited back time). I am appalled at the lack of communication between staff at this location, lack of professionalism of handling a major delay on an order, and the fact that David's Bridal (as told to me) is so outdated that they don't have any way to know if your order will even make your event. Like I mentioned, I run a small bridal salon and have worked with bridesmaids and brides without the resources DB has as a big corporation. So if those resources don't work, I know there's plenty of things you can do to stay on track of orders and issues that arise. Because at the end of the day, that's the businesses responsibility to do. Needless to say, I'm not coming back to this location nor referring anyone for a bridesmaids dress (I don't carry anymore at my store) to this location. read more

Ana B. was the sweetest assistant for my first time trying on wedding gowns. Thank you ana for making me feel so comfortable and supported during a very big time in my life. xoxo read more

The customer service was ok, but I brought my daughter to try on prom dresses the styles are old and out dated I showed them pictures of dresses they had online for this prom season they didn't have any of those dresses. The dress looked like they were in bad condition. Everything seemed old, Outdated 5 seasons ago read more

This is a late review. At the end of Feb I went to David's bridal...I was desperate looking for a dress to wear to my daughter's quinceanera. I had already gone to so many shops, ordered on Amazon, SHEIN, u name it. Everything is either cheaply made, to big or to small and just not formal enough and over priced. I remembered hey I should try David's bridal. I walked in, I told the young lady at the front desk I'm desperate! lol they got me my fitting room. Assigned me to a lovely young lady (forgot her name) and I literally tried on about 20dresses. I loved them all but they weren't the one. They were super patient with me and my requests, I am plus size , I am young and I said please don't make me look like a granny lol well they did their job! Patient, lovely, helpful and respected what I did not like. I finally found a dress. Felt modern, sexy and classy. I was sooo relieved. The dress ended up being on sale and I paid like $110. I felt so relieved! Anyway I will never procrastinate again lol and I will go straight to David's bridal next time I need a dress. Thank u ladies u guys are awesome and I recommend u all to everyone read more

I bought a dress off the rack but it is impossible to wear a bra with and I am a DDD. Hayde in the alterations department helped pin it up in the bust and under the armpits. She said I'd be good without a bra but I was totally skeptical. I picked up the dress and she was right! It fit perfectly and totally supported the girls. I felt beautiful. Thank you to Hayde and the amazing ladies in alterations for working their magic on my dress!! read more

I made an appointment and when I arrived, the person that was supposed to to take care of me was running late. This person never showed up. The host said she would help me. She opened the dressing room for me, placed my dresses inside and left. She never came back to check in on me. I tried on the dresses by myself and I struggled to put up the zippers. It was a really bad experience as I felt as if I was a bother to them. I hope other customers don't ever have to feel this way. read more

Also i requested my dress be lined , they said I would have to bring in my own fabric to do so, which I thought was odd. Don't they have an alternations department? loved it! Lots of mirrors , you can see every angle! The consultant was attentive and quick to find dresses. She did make the dressing room experience so much smoother! Cons: I tried on one dress ( my mom liked), the consultant brought it in and I loved it! Just to find out, she couldn't get it for me in time. If she would have said that from the start, I would not have tried it on. Also she the consultant guessed my size instead of actually measuring me. I asked the front counter lady if I could get sized correctly and she was very rude! I believe her name was Amanda , horrible attitude ! she got the manager and the manager had my consultant measure me to confirm my dress size was correct ( it wasn't). Also i requested my dress be lined , they said I would have to bring in my own fabric to do so, which I thought was odd. Don't they have an alternations department that provides this? By the end of all that I did purchase a dress but it's just 2 more months till it comes in, long wait time. read more

I went to just check out dresses for my wedding, not expecting to find the one my first day. And it was the first dress I tried on! Tamaria C. was such a pleasure to work with. She was super nice and patient and still helped me try on multiple dresses even though I had a feeling it was the first one. Thanks for picking out a great variety for me, especially since I had no idea what style I wanted. I can't wait to see my dress in a few months! read more

Lupe was AMAZING!! She took care of 6 of us bridesmaids and then again for a back to back appointment for our bride. She asked questions, listened to everything we liked/disliked, and was able to balance the 6 of us in a timely manner. Also, she was extremely patient with our bride (my family friend) and my grandma said she deserves 10 stars!! Thanks Lupe! :) read more

I am so grateful to everyone that helped me with my wedding dress and my bridesmaids dresses. It was so beautiful and at a good price. Nowadays it's so expensive to a get a dress but mine was about $1700 plus the $600 for alterations and my veil (which I can't remember how much). My shoes were also from there and they were extremely comfortable. I appreciated when they helped my entire bridal party to find a dress that fit them all to their own body types and something that made them feel comfortable. Thank you so much ladies for all of your help! read more

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So this is a split review. Finding a dress and trying on was a 5 experience. It was wonderful. The staff was so friendly & our attendant was amazing. The manager of alterations was there and showed us what they could do to add arm cusp sleeves with the material from the dress. It was great. We had to buy the dress they had because there wasn't enough time to order before the wedding. Alterations appointment was a different story. The lady pinning my daughter's dress seemed reluctant to do what we were asking her to. We had to repeatedly ask her to tighten the top because it was gapping on her breast. The dress is strapless. After the 3rd time, my daughter says she'll just use tape so she doesn't fall out of the top, and FINALLY, she put pins in to fix it. She said there wasn't enough fabric to do the drop sleeves and we told her she can use fabric from the train if needed. She left and came back with a piece of material and and kept trying to make her straps. We explained REPEATEDLY we didn't want straps but she said "because the dress is heavy she can put them up". Last but not least, we asked her to tighten the waist a little more and she said the fabric will wrinkle. It was horrible. So after that fiasco we come to the price. It's final sale so know this before hand, because we didn't until it was time to give her the card to pay. $850!!! I feel like we got steam rolled. It wasn't until afterward that I started to really think about how we don't even know if it's going to turn out how she wanted. Yet we paid A GRIP in alteration costs. I am so emotional over all this. We go back at the end of next month to for the fitting. It better be right or they're doing it again. After all this money, she's going to get what we paid for. I'll update this post after the 26th of July. read more

I had an amazing experience! Our stylist was De'Ara and she was absolutely amazing. She truly cares about you and your special day. This was my first time trying on dresses and she knew exactly how to find my perfect dress. She pulled out so many different dresses that suited me and that put me out of my comfort zone in a good way! If you are booking an appointment, request her! You will not regret it. After 5 dresses, my last dress she pulled herself was the one for me! Thank you De'Ara! read more

I had my wedding dress altered at this location, and Ana and Mackenzie were an absolute dream to work with! Ana did all of my alterations herself, and made my dress everything I could have ever hoped for. Mackenzie is the sweetest thing, and made every appointment an absolute breeze, even taking the time to show my bridesmaids how to bustle my dress, and manage the corset. I absolutely cannot recommend this store enough! My bridesmaids also purchased their dresses here, and had them altered. Again, totally professional, and very kind to work with. The best David's Bridal I have ever been to! read more

After a long day of shopping around for the perfect bridal dress we finally found the one here! Beautiful dresses, lots of dressing rooms and the staff was friendly and helpful. Cami up front is the sweetest and I really felt like she cared. She got me signed up for the rewards program and I saved 100 dollars on my dress. read more

Wow! The service here was amazing ! Even with covid going on. I was able to pick up my bridesmaids dress with no hassle ! they also let me try it on in the store. The workers even suggested how to alter the dress to make it more comfortable and form fitting! I definitely will be coming back in the future! read more

David's Bridal - Bridal Near Me - Ontario, California

Oct 2020 - Gabby helped me choose my wedding dress. She was so nice and cute Thanks! You need to make an appointment online & wear a mask. They will give you a cute tote bag "hello beautiful" when you come in. To rush your new dress order to come in is $20. I had to make another appointment the following week to do alterations. To rush the sewing alterations is $40 (make sure to bring undergarments to try on your purchhased dress and shoes) you need to see the full outfit! To do alterations is starting at $200 and up. Its kinda pricey. But you get what you pay for. read more

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Found the perfect dress for my wedding. The measurements were incorrect but thankfully when i went to pick up my dress I found a smaller size. read more

Katie was wonderful as soon as I walked in I felt welcome. She selected my wedding dress for me and I love it. Always a positive attitude durian the whole process even when I was taking forever to say yes to the dress. Was able to purchase my dress for 109 dollars but it looks like an expensive dress. I gave her my price point and she stayed within it which was awesome. Will be bringing my daughter back to get a dress to wear for the wedding and Katie will definitely be requested for it. read more

I can't stress enough how wonderful this place is. All of the staff are so supportive and kind. I ordered the wrong size wedding dress and they exchanged it no problem for me. On top of that, they go above and beyond to ensure anyone that visits is comfortable. I even got sick when I went to pick up my dress and they brought me water and continually checked on me while I was stuck in the bathroom. I have visited other David's Bridal locations where my entourage were fat shamed and belittled by staff. The Ontario location was appalled by this and even apologized despite having no fault in the matter. I will forever be grateful to the Ontario location for their support and kindness. read more

ABSOLUTELY IMPRESSED My daughter is getting married in 6 days and today is the only ideal day to help her choose the perfect wedding dress. So grateful for Ariana who was Mariel's bridal stylist. Can you believe that selected three at first and the second one was the magic number. It was absolutely a God Sighting. To top it off it was on sale from $1158 to $858. In addition, Martha the alterer did an excellent job with the alterations. read more

David's Bridal - Bridal Near Me - Ontario, California

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I'm truly sorry it took me so long to write this review. Our salesperson, Rozelia, deserved a prompt show of our gratitude. But, life... My daughter Abby is an opera singer [pausing for expressions of surprise and admiration] and needed a new dress for a couple of events she had scheduled in Switzerland [pausing again... I know, it's really cool and I, too am blown away]. She didn't need anything formal; she already has several formal pieces. We went to David's because we found her favorite formal piece there in 2018 as well as good customer service. To say they were short-staffed is an understatement. There were a couple harried women running around trying to take care of the many autumn brides who chose that June day to shop. We probably should have come back another day but Abby was running out of time. We were looking for a cocktail dress but we weren't finding a lot that we liked. It took Rozelia a little while to get to us - she was apologetic - but she couldn't slow down for a second. Abby started trying the dresses that we found. While she was in the dressing room Rozelia asked what the dress was for, what Abby had in mind - all the questions you'd expect from an expert. As Abby came out of the dressing room each time Rozelia listened to her comments, good and bad. Suddenly she took off, calling over her shoulder, "I have just the thing." Rozelia came back a few minutes later with a gorgeous dress, one we hadn't seen. The dark green was a surprise. I would have never thought of that color for my very pale daughter. She looked gorgeous in it! We were blown away. Then Rozelia asked if she was really determined to find a cocktail dress or whether she'd be willing to try something long. Abby was hesitant but agreed to give it a try. Abby trying that long dress was like the scene in Harry Potter when he finally tried the right wand - music, lights, a choir... She looked like a bombshell! We couldn't get over it. The dress was in a bag in five minutes. Despite how overworked Rozelia was she gave us incredible service. She paid attention to Abby's shape, what she liked and didn't and what she said she wanted. But Rozelia did more than that. She knew not only her product but the way cut and fabric worked on the body. She urged Abby to go outside of her comfort zone and found her something incredible. I can't recommend her highly enough. In these situations it's the staff that makes the store, not the other way around. Stop in and see her. It's worth the trip. read more

I was just going through the remainder of our wedding stuff and came across a bridesmaid dress that I bought for my daughter in February of 2020, when I was planning my June, 2020 wedding. As we all know, Covid made it difficult to actually have a wedding in June of 2020. We had to reschedule our wedding two times. My daughter was 14 when I bought the dress. When we finally were able to have the wedding, she was 16. She obviously grew and the dress didn't fit anymore. The dress sat in the garment bag the entire time we had it. Never took it out once. Took it back to David's Bridal hoping to just exchange it for a bigger size or get credit toward a different dress. The lady was so rude and refused to help us at all. She just kept saying that it was past the exchange window. Too bad. I understand there's return/exchange policies, but I can't believe how inflexible they were when we were dealing with a worldwide pandemic. It wasn't our choice to postpone twice. It was a very difficult thing to have to do. Every single vender (including our venue) was flexible and understanding and worked with us because everything was out of our control. But not David's Bridal. Such a disappointment that a company wouldn't show flexibility at a time like that, and with the circumstances as they were. They should be ashamed. I now have a daughter who needs formal and prom dresses, and will someday get married. I guarantee we won't step into another DB store again. read more

We had an appointment at 4:30. We got there before the other guest. They did not acknowledge us till after the two parties came through very disappointed. The girl that was supposed to help us did not help us did not suggest other items I had to go get dresses for my mother, we were looking for dresses for the mother of bride and the grandmother. I had also bought a dress online through David's bridal and accessories and I asked them if they had petite dresses and they said no they only had big dress sizes and no petite sizes . Needless to say they couldn't care less try to help return to the sale we finally decided on one dress and doing the online return, wouldn't even look up-and did you find everything OK? As the manager did the return, she left the newest sales associate struggling to do the online return . We waited one hour to do the online process then the manager came back and it seemed like she could care less. I felt so sorry for the customer that had been waiting longer than me. She spoke to her after she took care of my return an hour later didn't apologize, didn't even look at us . Again, the customer that was waiting she was buying a dress for her wedding and they ruined it. They cut the side on the right too short. She was explaining to the manager. Her wedding was this weekend and the manager couldn't care less she kept saying well, we talk about it later, the girl left tears crying I couldn't believe how unprofessional the manager is David's bridal will not do well with this manager. I will never return to them again or recommend them. Needless to say I bought a beautiful dress at Macy's. David bridal service was so bad I could've got better service at a swap meet buying dresses a dress that pretty bad service. read more

Came in today with an Appointment to try on a bridesmaid dress. Tried on the dress I was looking for White by Vera Wang lived it and was able to order it for the wedding I am in. I hope it gets delivered sooner then the expected date of 3/10/19. Easy nice experience and friendly staff. read more

My maid of honor, bridesmaids, and I had an appointment here on a Sunday at 1:30pm. We checked in and was told our assistant would be with us shortly. We browsed around however, it's hard to find what you want because all the sizes are mixed together and the style numbers are not organized in order. It's set up similar to a Ross where you have to look through every single dress to find anything, except nothing is separated by size. We asked the assistant for styles we had previously scoped online and they didn't have many of them but she did help find similar items. Our objective was mainly to try on to get a feel for the sizing and will just end up ordering online so we can get the styles, color, and fabric we want. I had 1 maid of honor and 3 bridesmaids and in the middle of them trying in dresses, the assistant asked us to share fitting rooms because 2 other people were waiting. This confused me since we had this appointment for several weeks and was wondering why they couldn't just make a line? It was pretty crowded but we were able to be in and out in about 45 minutes. read more

Chanice (forgive me if I misspelled) was so very helpful and worked beautifully with my daughter and me I selecting a mother-of-bride dress. She was patient and kind. I very much appreciated her help, and she selected the dress that I purchased! Marta pinned the dress for me and was wonderful. She, too, made me feel confident that I'd made a good buy! read more

I'm so thankful to have been able to meet Christina Rivera . She is so thoughtful and made me feel so welcome and really made dress fitting so much fun . Thank you again, Christina read more

This place was fine until they fd up my bridesmaid dress order and had written down the wrong phone number. They had my dress for over 2 weeks and didnt even try to contact me, I had to contact them. I know for a fact I gave the lady my correct contact info and email. When I called to see where my order was over a month later they tried to tell me I never bought anything. The customer service is great until after you buy something then they don't give a crap. You're better off buying a dress from the swap meet at least they won't lose your order. read more

My experience with David's Bridal was incredibly disappointing, primarily due to their poor customer service and the subpar quality of the dress I received. As a bride, I had high expectations for my wedding day attire, but unfortunately, those expectations were not met. Customer Service Experience From the moment I stepped into the store, I encountered issues with customer service. The staff seemed overwhelmed and inattentive. Despite making an appointment, I waited over 30 minutes before anyone acknowledged my presence. When I was finally assisted, the consultant appeared rushed and uninterested in understanding my needs or preferences. This lack of attention made me feel undervalued as a customer. When it came time for fittings, communication was lacking. I had specific requests regarding alterations, but they were either ignored or poorly executed. On multiple occasions, I attempted to reach out to customer service via phone and email to address my concerns about the dress fitting and alterations timeline; however, responses were slow and often unhelpful. It felt as though my concerns were brushed aside rather than taken seriously.i called the store in regards of the situation and told id get a phone call back on Monday it's now Wednesday and I've heard nothing. The most significant issue arose on the day of my wedding when I discovered that the dress was poorly made. Upon receiving it just days before the event, I noticed several flaws: uneven hems, loose stitching, and fabric that felt cheap and uncomfortable. These issues were not what I expected from a well-known bridal retailer like David's Bridal. Despite having paid a premium price for what should have been a special garment, the quality did not reflect that investment. The dress did not fit properly despite previous fittings; it was either too tight in some areas or too loose in others. This inconsistency added unnecessary stress to an already hectic day. I had to be safety pinned in the dress for the wedding day which looked absolutely trashy. I'm beyond upset with the money I spent and getting a trashy dress. In summary, my experience with David's Bridal was marred by poor customer service and a lack of quality in their products. As a bride preparing for one of the most important days of my life, I expected professionalism and attention to detail--qualities that were sorely lacking throughout my interaction with this company. Unfortunately, this experience has left me feeling disappointed and frustrated. Jasmine the manager took the order. read more

I give one star because Amanda who helped me choose and order my dress was very helpful. I called to return my dress on 7/31. I was put on hold and then told to call back the manager was very busy. I called back and now they're telling me they cannot help me considering I'm ONE day past the 7 day period. I do not want a credit. I would like a refund. The customer service I received from the manager was beyond rude. This policy is ridiculous considering I do not receive my dress until 10/18. It's not like I've physically had the dress. Photo of call on 7/3 read more

David's Bridal - Bridal Near Me - Ontario, California

if I could give a zero I would! they have ruined my wedding entirely. I will never recommend any bride to go through what I've gone through. They lack communication and organization they are not to be trusted with such a special day. read more

I can't post a picture just yet but I had the best experience here! Roselyn was my stylist and she was so understanding of what I was looking for and was very patient! There was also another stylist assisting, I believe her name was Jasmine, and she was also very kind. They both took the time to help me and make me feel beautiful. I said yes to dress #3. It was my first time trying on dresses and it was a great experience. I highly recommend Roselyn and David's Bridal Ontario. read more

Today I went into the store to do a return when I got to the store the first time with my mother who has handicap. The sales lady told me that she had 30 days to return the dress if she was not interested in it I come in today to return the dress, and I am greeted by Cylsysce who proceeds to help me with the return. She tells me that the return policy is only seven days when the sales lady told me 30 days. I explained to her that the lady told me it was 30 days to return the item she says no it's seven days and gets very upset. Once I challenge her to the return policy she gets very irritated. You can tell and then tells me that I have to leave the store since she would not refund me my money and this is coming from actually the sales manager. I'm not sure what kind of company would have a employee like this. They would escort me to the door and asked me to leave since she was not willing to return the dress when I asked her for her corporate office number and her name, she refused to give me the corporate office number I asked for the sales person's name so I can enclose it to the corporate office. She refuse to give it to me. She then provided me her business card and would not give me anything else and told me if I came back she would call the police. This is an awful experience in this store. This is my first time coming here and I will be sure to let each, and everybody know that this is not a great place to shop please be aware when you do shop here because your item if you're not happy with it, they will not return it whether it's worn or not this dress has the tax everything attached and was completely brand new. This sales manager could've made an exception with the miscommunication from her employee. She needs to learn better customer service so that way when she has an experience when somebody is challenging their return policy as I was misinformed that she handles it much better I hope the company does speak with her as I have tried to contact customer service and they do not communicate with you as well. I guess it shows why she is like this when the company doesn't really answer the calls as well from the corporate office after I found their option to text to speak with somebody from corporate they do not return the text messages as well. I would be aware if you buy anything from the store as their communication is very poorly. read more