when it comes to vacuums, he is the most knowledgeable guy on the entire east side of Cleveland…read more Fair pricing and fairly speedy delivery.

This is the best vacuum repair shop. I went for an old Kenmore but he had an array from old to new…read moremodels, of all brands, hence the name! He was friendly, knowledgeable, and INCREDIBLY reasonably priced!

I had been a loyal customer of this appliance store and trusted their guidance when purchasing a…read morenew dryer. I was very clear with the salesperson about my household needs--we do a significant amount of laundry, and I needed something that could keep up. I was assured that the model I purchased would have the same functionality as my previous dryer, just without some of the "extra" features. That turned out to be completely inaccurate. From day one, the dryer has not performed properly. Sometimes it stops mid-cycle, and other times it continues running for hours even when the clothes are already dry. I called the very next day after installation to express my concerns, and instead of addressing the mismatch in product recommendation, I was routed through a warranty service process. When the repair technician came out, I was told that this dryer does not have moisture sensors like my previous one--meaning it cannot innately function as my previous dryer did. This is a fundamental difference in functionality and directly contradicts what I was told at the time of purchase. Had I been given accurate information, I would not have chosen this model. Our vent leads through the roof so while this int always ideal it was never an issue with the old dryer. I told the sales associate (Joe) about this when we were shopping. They are now blaming this issue on where the heat vent leads and are glazing over the fact that this dryer does not have the same capability is my last dryer. To make matters worse, I was also informed--for the first time--that I could be charged for the service visit if no issue was found. This was never disclosed to me in advance. The only reason I was not charged is because the brand-new dryer was delivered with a dent, which is unacceptable in itself. I do try to shop local when possible but had I gone to a big box store I would have been able to return the dryer the next day and chosen something more suitable for my family. At this point, I feel completely misled. I relied on the expertise of the sales team, and instead ended up with a product that does not meet my needs and information that was either incomplete or incorrect. This experience has significantly impacted my trust in a store I have purchased from numerous times before.

We purchased a Speed Queen washer and dryer on 9/25/25 and it was delivered on 9/29. The morning…read morefollowing, there was a puddle of water in our laundry room. A rep, Cliff, from SnowBrothers came out on 10/1 to fix a loose hose and did a great job. Since 10/4, however, the washer will not drain. We have had a drum full of water (with clothes molding inside) since 10/4 (6 days). The outsourced repair team canceled their service call due to illness and we have been placed on a cancellation list. The EARLIEST we will get serviced is Monday, 10/13 UNLESS someone else cancels their service call! This is insane. And Corey and Amy from SnowBrothers indicated the company won't replace the machine until we've had 2 service calls. And we haven't even had ONE! Now, I'm headed to a laundromat after spending $1300 on a washer! Unbelievable. The customer service at SnowBrothers is a notch below a big box store. Think twice before making the leap. We've purchased an oven and dishwasher from SnowBrothers and this negative experience has truly made us reconsider our loyalty. It's a lot of money to spend without the customer service SnowBrothers is supposed to be known for providing its customers.

Always a wide selection of fabric. Its the staff that really makes this store, always to nice and…read morehelpful.

Awesome dealer! Everything you could want or need in the sewing world! All the employees are highly…read moreknowledgeable about everything! Great fabric selection too

Best Geek Squad ever! Went there looking for the right data transfer cable, and the associate was…read morekind and professional, and he was able to quickly solve my problem. I didn't catch his name, but I was at this location tonight around 6pm. Great customer service. Best Best Buy anywhere!

Purchased a stove range and a microwave totaled of 1,200$ on may30th, it is now a June 19th! I've…read morebeen calling and calling customer advocate team and left many voicemails and Shen from the customers advocate team still hasn't called back about my order, went up to the store and they just told me to wait. Tried calling the Best Buy number ? Good luck because no one actually is working bc The robots are working ! Yea u see why most of these big chains are going out of business because THEY DONT WORK

Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

I got a very fast reply from Renovatech's team. They even came out on the same day I contacted…read morethem. Daniil was very professional and quickly assessed the problem. He was back 2 days later with the replacement part to repair our dishwasher. Service was fast, professional, and reasonably priced for the quality of work provided.

Whirlpool Refrigerator ( French Door, Bottom Freezer) Review…read more In February of 2020 our 25 year old refrigerator started to die so we went to Home Depot to buy a new one. We shopped around for a long while, looking online, in different stores and reading reviews. We picked out what we thought was a good purchase, a Whirlpool stainless steel french door with a bottom freezer appliance....we were wrong. It has lasted just about 7 months and now it's completely dead, the fridge just will not get cold nor will the freezer. It was under warranty so we called Whirlpool to have it repaired. The earliest they said they could have someone come out to just look at it was 8 days later! What if the repair person needs to order a part, then it will be an even longer wait. What is my family supposed to do till then? They said they use only one appliance repair company and they were booked. I find it ridiculous that a company as large as Whirlpool only uses one appliance company to handle repairs for the entire area. It is unacceptable that they expect their customers to go over a week without a refrigerator since their product was obviously a piece of crap to begin with. This is going to be a very costly week for my family. Customer service was very unhelpful throughout this process as well. We are extremely disappointed with Whirlpool and will NEVER be buying products from them again. I HIGHLY recommend buying your appliance from any other company. #whirpoolsucks #whirpoolcustomerreview #refrigeratordied

Very prompt and knowledgeable. Literally came in less than an hour of my inquiry. Didn't take up a…read morelot of my time told me exactly what was wrong and how did I wanted to proceed. Gave me the real on fixing my appliance versus getting a new one. Got parts right away.

Timely and efficient. Had the job done in about 1/2 hr. explained everything. Were courteous &…read morefriendly. Thought a little pricey for a $9-$10 part.

They were extremely responsive and were able to diagnose and repair our dryer within 24 hours. We…read morecouldn't be happier with the service and will definitely be returning customers for any future appliance repair needs!!

These guys are great. They are quick to respond, friendly, and knowledgeable. They came and fixed…read moreour stove last year, and came to check out our washing machine this year at a days notice. Prices are reasonable and up front as well. Highly recommend using them!

The First Gentleman I talked to was on point. He told how they worked, how they received payment…read more I was looking to get a refrigerator fixed in a building I help manage. It seemed strange to me that I could not talk to someone who schedules by 7. I am hoping to create a long term vendor relationship. I finally get a call at 8. Then I get information not for a fridge scheduling but for an AC which I have interest in, but is low on the priority list. I really need this Refrigerator fixed. After waiting until 8, I am told to call the next day. Punch line, can't reach anyone at the number the next day. We run an office with lots of suites. We want to help our tenant out. But if there is no one to talk to how do we get that done?

Joey from My Appliance Guy was just out to look at our GE Profile Oven Issue. He diagnosed the…read moreissue and had the replacement ignitor switch in his van. Very responsive (they are busy now, before Thanksgiving), great communication, reasonable, plus a 90 day warranty. We were very pleased that we didnt need to replace our oven/stove! Working great too!

This is a beautiful store, well stocked with an awesome variety of products. The service is warm…read moreand hospitable. Very friendly people. We had to recommend this store.

We ordered a light for our dining room and pendants and a light for over the kitchen for our…read morekitchen. Jim, our salesman was very nice. The arrival for the light for over the kitchen table was delayed. No problem. Today we had it installed. There are some blemishes on the light diffuser (the round disc on the bottom). My electrician pointed them out and suggested that I call the store and they would replace it. I called House of Lights to let them know, expecting a nice conversation and a replacement. A man named Mark answered. I have NEVER been so rudely treated. After he basically said that he did not believe me, accusing me of not using Windex or a Magic Eraser, I assured him that I had done both and offered to send him pictures. After receiving them, he called me back and told me that in his 40 years in the business, he had never had a problem and then told me that it was probably due to my using the Magic Eraser or Windex! After I pushed, he said he would swap it for one on the floor (just the round disc) but I would have to bring it in and I had better do it sooner rather than later! We live 40 miles away. I have never been talked to so rudely ( my husband heard it all on speaker and can verify). Clearly in his 40 years, Mark has never learned anything about customer service. I would highly recommend avoiding this store at all costs. If anything goes wrong with your order (from the manufacturer!) there will be no relief and a very rude response.