Had a few minor repairs to make. Had to come here twice for replacement parts. Love this place…read more Great products. Excellent service.

Forget driving to The Home Depot. This place has what you need or at least it did for me. We stayed…read moreat our in-laws condo at the isles and I needed some plumbing parts for the toilet that kept leaking water all night. Rather than replacing the older toilet I called Havasu Hardware and this cordial lady answered and informed me that they had exactly the parts I needed but they were universal parts. When I got there I was greeted by that same cordial lady with a huge smile :) and a gentleman who looked like he knew just about everything walked me to where the parts where located. Thankfully he works here because he showed me exactly what I needed and how to do what I was repairing! Extremely helpful staff. Go here first, then go to home depot if they don't have it. P.S. I wish I caught the staff names to inform people of how good they are!

While passing through AZ with not alot of tools, I had an issue with my tonneau cover on my truck…read more I am thrilled that I ran into Al who not only helps me find what I needed to fix my issue but came out to the parking lot and got me all squared away! That's going above and beyond in my book!!!

Husband and I went to exchange a YETI cup, cashier treated us very poorly from the moment we…read moreentered the store. She was rude and cut me off when trying to speak to pick the cup I wanted in exchange. Not only that but she was arguing with me about me calling the cup "YETI w/a straw," she said it was not a straw cup, it was a "sippy cup" she wanted to prove herself right and showed me a YETI rambler with a straw lid and said "this is a YETI with a straw." I am young but I am not ignorant. As a brown person, my biggest concern is that I can stand for myself, but not all of us and that makes my blood boil. Please do not be inconsiderate & racist. ACE is a great store but that is not acceptable. Do something about how you treat your customers especially those that don't look like you! ‍ No names, you know who you are. Be better

Ever since I got a place here I've been going to this ace. They are helpful but the difference is…read morethey actually care. You're in and out fast. The have basically all that small stuff and know where it is. I had a problem with checkout once there and boom, they jumped right in to make it right. Love this place!

I needed a key FOB battery and I had heard that Ace Hardware had them. TJ, the supervisor jumped…read moreright in and not only showed me where I could find them in the store but replaced it for me within minutes. Something that I had been procrastinating about was resolved in minutes. Have always received great service in this store. I will always choose this smaller store compared to the big box stores. Service was excellent. Thanks TJ!!!

Service ~ Excellent Selection ~ Excellent…read more Price ~ Excellent No need to drive all the way to the bigger hardware stores or Walmart because this place has almost everything you need. And you never have to look for someone to help because all the employees will greet you when you walk in and offer to help you find whatever you need. I really love this little gem. Shop & Support Local!

For such a small facility, they are well stocked and knowledgeable and customer service is very goodread more

Horrible customer service Female behind the counter help me…read morewith 6" inch aluminum siding that I wanted 26 ' feet and when I got home 15 miles away she only gave me 20' feet So when I returned back to the store she already cut me another 6 feet. What I wanted was one 26 feet. She said that all they had so I said that's not going to work for me please refund my money and she said no we can't do that because it was a special cut. Her mistake and I the customer had to pay for it

I just purchased a vacation home in Parker. Of course I've had to make quite a few trips to the…read morehardware store for many little projects. I purchased the wrong size furnace filters on one of my trips; back to the store to get the right size. The guy in the back was extremely helpful and had me sorted out right a way. I've been very pleased with the way everyone helped. And the sales tax is lower at this store...very cool.

Selection is great! Everyone is very nice and knowledgeable It's quite the RVer/boater candy store.read more

Man I just can't stay away from this place! The owners are so happy and helpful along with all the…read morestaff. They have the best products and anything you'll need for your boat or RV. You gotta stop by if you're a river person, you'll love it!

Terrible Service! Went in and purchased $866.47 worth of merchandise i asked if the coupons or sale…read moreprices were already deducted the clerk said yes. After I paid she looked at the money like she had never seen cash before inspected it several times making sure it was not counterfeit. I can understand that i wouldn't want to get burned with bad money either. That wasn't the issue the issue was that after i looked at my receipt she was incorrect i had been charged full price for everything no discounts. I asked and she stated that it was not her responsibility to know what was on sale. So i asked if she could adjust it after i presented the sales cost. It wasn't much a $12 difference but that's not the point at this time she said i needed to present an Identification to get a refund. I told her i dd not have an ID she said she couldn't give me a refund with out it. At this time i became upset i didn't say nothing other then please cancel my order and return all my money she then refused said not without an ID so i asked why? "you didn't ask for ID when i paid you 2 minutes ago"! At this time the Manager decided to tell her to take a break that he would take care of me. She closed out her register and walked away he proceeded to give me his back and kept servicing the other aisle of customers. After a few minutes i knew what they were doing i grabbed my receipt and my cart and left i had two choices leave without my money that was not going to happen! Or cause a scene that would've involved the cops and tie me up on time. Or do what i did i grabbed my receipt my cart full of goods and told them to keep the damn $12 i wont ever go back that is the worse customer service i have experienced in a very long time. I paid for the extra warranty i paid for a 2 year renewal and now i regret it all. Harbor Freight does not have a customer support line to call. They know they carry stuff at a discount price and its convenient to get but from now on i will rather pay the freight and have it shipped then to step into that store again.

We came from California four hours away and got treated so well by Corrie... She helped us out…read moreimmensely trying to get some stuff into our vehicle... She went above and beyond... Thank you thank you thank you

Staff is always friendly. Stock is general good; if out of something it can be ordered. Store…read moreis clean and well kept. Thankful to have such a great store in this area.

Now this is a hardware store just like back in the day they have a lumber yard and a armory I love…read moreit the staff is awesome I was out there for a week on a job and the staff was amazing

I just wanted to give a shout-out to the team at Lowe's. From the Pro Desk staff to the associates…read morein the aisles and the cashiers at the registers, this store has some of the best customer service I've experienced in a long time. Every time I walk in, I'm greeted with a smile by multiple employees and someone always asks if I need help finding anything. It's refreshing to see a team that genuinely cares about its customers. Keep up the great work--you've earned a loyal customer!

A retail store is only as great as its employees. A few days ago, I was shopping at Lowe's for a…read morefew items for my vacation rental. I met Janice at the checkout area. My husband is a U.S. Air Force veteran, so we do have a Lowe's discount for military veterans. Janice helped me work through the system, which can be a bit tricky. Janice is warm and sweet. She has an infectious smile! Everything went well. Thank you, Janice for making this transaction a breeze!

Exceptional Customer Service from Chris at Home Depot I…read morecan't say enough good things about Chris at the Home Depot in Lake Havasu City. He has been incredibly helpful with all of my special orders and complicated projects, and his patience, knowledge, and willingness to go the extra mile have meant so much to me. I recently went through an extremely stressful situation with my house, including flooding and everything that came along with it. During a time when I was already overwhelmed and stressed, Chris made things so much easier for me. He was always willing to help, answer my questions, work through complicated orders, and make sure I got what I needed. What really stands out is that Chris genuinely cares about helping people. He didn't make me feel like I was a burden or that my projects were too complicated. Instead, he took the time to help me figure everything out and made a very difficult situation feel manageable. Employees like Chris are what make a company stand out. Home Depot is very fortunate to have someone who is this dedicated, patient, and genuinely helpful. I truly appreciate everything he has done for me and would highly recommend Chris to anyone who needs help with a project or special order. Thank you, Chris, for making a stressful time so much easier!

Everyone is so friendly and helpful. We had an issue with a gift card and they helped resolve the…read moreissue. Everyone at the customer service counter and the assistant manager were all amazing. Great employees!!!!