I have called 4 times and left three messages. No response at all. After reading the reviews others have left, it seems like I am avoiding a headache anyway. I will find someone else. read more

Down east installed the HVAC of my new home. A little over a year later the AC stopped working (and in the dead of summer, so my house was about 85 degrees). I called the emergency number on a weekend and was told I would get a call back but never did. When I called again about two hours later, they said it was too late to send anyone out. I called the next morning and they told me the soonest someone could come take a look would be in 3 weeks. The people on the phone were super rude and unhelpful. Do not recommend. read more

Installed a unit in 2018, continuous problems - mostly from their shoddy installation (wires dropped down in air handler pan, causing water back ups, unit shutting down) - now, they accused me of installing a drain on pan I WATCHED their last tech install trying to fix the drain issue. I was also told they could not clean the unit because the fin on the coil were bent over - yet they were the ones who have serviced it since install. I'm filing a civil suit. read more

Wish i could go lower Horrible customer service. I understand the weather was bad for like a day but zero correspondence they just route your calls to an answering service. Zero accountability, zero concern, zero integrity; please use someone else! They are the epitome of fraud waste and abuse! If you need to use them just put your money in a metal trash can and light it on fire, you will lose the same amount of money but at least you will have a little heat while it burns! read more

Down East provided excellent customer service with multiple options for me to decide which repair best fit my budget and needs! Thank you as not everyone has $10k sitting around right now for heating repairs you didn't know you would need. read more

My experiences with this company has been a poor response to customers needs. 6/22/21 and no AC. States service man can come 7/9/21. TOTALLY UNACCEPTABLE in the summertime. Contract with someone if need be. We have been in our home (brand new when we moved in) for 4 years and this AC unit has broken down twice. They stated they replaced one unit but here we are again at the beginning of summer with no AC. POOR QUALITY AND POOR SERVICE! I would give 0 stars if I could. read more

The lack of positive reviews made me hesitant to use this company, however I needed a repairman to check my HVAC that was not working properly on a very cold day. They sent a tech out that day and fixed my unit fast. The techs were very professional and very nice. I will be using this company for my heat and cooling needs, but also requesting the same amazing techs each time if I can! read more

The positive is the day I called, they were available to come out. However, I wasn't available so I made an appointment for the next business day. On the day of, I called to confirm my appointment and asked if there was a service fee because the woman I made the appointment with didn't mention a fee. The older woman seemed to want to belittle me because I should know. In her words, she said "everybody knows that." When my home was built a few years ago, they installed my unit so it could have been: it's our product, we'll take a gander especially if the unit is under warranty, to give an estimate. The older woman also said, "they don't tell everybody" (referring to the service fee). Even if I knew, I wouldn't know their fee unless told and since it wasn't mentioned, I didn't ask the first time. I thought my question could have been explained over the phone because my unit isn't broke. I just wanted to know why the A/C and heat don't blow simultaneously. If the upstairs is on, I have to adjust it once it's reached the set temperature, then go downstairs so it can now have it's turn to blow. My suggestion is to give customers needed information, so they'll have the money to pay. read more

Horrible customer service arrive told me Union was old need replace not worth repair so I pay them service call 95.00 and wait to get replace Estimate never get back to you read more

Although I have never used your services, I sure hope the Technician's work and dedication to the safety and well-being of others is not as careless as his driving. Just a half hour ago as I am driving westbound towards Jacksonville town, I am passed by your technician, who in the far left lane is going at least 10 over the speed limit, running a red light then switching all the way over into the far right line carelessly. Furthermore, he was also seen swerving in and out of lanes as though he is on his way to a fire. Please address this with all of your drivers as they are a huge representation of your company and should consider the safety of others at all time whether driving or on a job site. read more

Down East is honest and performs super service! Thank you again to the technician named Terry!!

My air conditioner completely went out. When the technician, Alberto came to the conclusion I needed a new motor. He said the motor will cost $500.00 and my warranty was for 5 years and just expired 4 months ago. I called Down East and told Joan my issue, since I only lived in the house for 5 years. She took it upon herself to call Alberto and acquire about when I closed on my house. While I was looking through my paperwork for my closing date, she located my closing date and came to the conclusion that my warranty was still valid. I can't express how happy and beyond grateful that she took the time to research the warranty on my behalf. If you are looking for a knowledgeable and honest company, I completely recommend Down East Heating and Air Conditioning. read more

J.P did a great job!! He was very detailed in serving my ac unit and was very informative. B. Johnson read more

I contacted them to pull a coil and fix a leak. I had already been working with another company which did not want to do the job. I explained in the initial call that services had already been performed and I just wanted a company to do what needed to be done. Instead, they charged a service fee to "charge" the system--which didn't work, of course. Then the sent another tech who charged $82 dollars to look at what had already been done. I paid on his promise that I would not be charged a service fee when he returned to fix it. That was 3 calls for a schedule ago with no obvious chance of a follow throught. --I don't know if they do service jobs well, I just know that for big stuff, they seem to be crooks. read more

I called 4/14 at 10:36am to set up a gutter est. A woman said Raymond handles that I will take a message and have him give you a call. 5 HOURS LATER he called and set up an apt for the following day at 1pm. 4/15 at 2:10pm he calls and said he is running a little late. (that is 70 mins late) I explained I had to go soon please leave the estimate. I left at 2:40pm (1 hours and 40 mins late) and when I returned no estimate. No show. I called the office the next morning to complain about the service she took a message for Raymond to call me. HORRIBLE EXPERIENCE, HORRIBLE COMPANY. Call Austin at Eastern Seamless Gutters. Much better service. read more

Would NOT recommend. In a time of crisis and being without heat for two days, this company stated that they could not send a technician for another whole day. When the situation was explained to the lady on the phone she was very rude. Further she stated " if you find someone else call us and let us know'. Please note that I gave them Zero stars. Would NOT recommend. read more

We had Chris out here to service our system and found him to be highly professional. He handled the work quickly and efficiently. The whole experience from start to finish was completely to our satisfaction. I would recommend Down East to my friends. read more

Worst Customer service in Jacksonville, Hired them to replace 2 units, paid them the same day. I had found a rebate thru the power company, I asked Down East about this before they installed units I was told no problem they will submit all the paper work for me. Well 4 weeks later have not submitted the paper work , and have no intentions on doing it, because I am not as important as people who have no AC are. Owner told my husband they dont know how to do the reports the power company needs for the rebate. They have no intention on learning or trying I guess! So that just shows me, once they have your money you are not important any longer. Office staff is a joke, no one know what is going on and they are very rude to you. A bunch of Crooks in my opinion. Took advantage of a retired Marine as well as their very own City cop! Shows what this business thinks of military and public service! Sad! DO NOT USE THEM!!!!!!!! read more