I have been trying to contact someone from billing regarding an upcoming procedure for two months,…read morebut despite my numerous heroic efforts to connect with someone who can give me definitive information, I have fallen through the cracks. My medical team is excellent but the administration of Banner overall is horrible. So shameful. I wish that the Banner administration would provide better service if, for no other reason, than to do justice to their direct medical providers. If you can avoid Banner (Tucson) I would recommend that you do so.

Banner ER in Tucson is absolutely horrible. It is filthy…read moreand the cleaners are useless. My room was across the hall from where the cleaners parked their carts and they just stood there and stared at each other. Meanwhile, the floors and sinks are filthy. On the other hand, the doctors are great. I don't know how they work in such a gross facility. I do not recommend going there.

Had a neck fusion. It went extremely well. The staff through the whole journey were very friendly…read moreand helpful. They kept me informed and address my concerns.

My daughter was brought to TMC by ambulance with a severely dislocated left patella Wednesday night…read morearound 2300. They put her on observation for three days and an orthopedic surgeon finally came to see her around 1000 today. However, he was just a hand surgeon and knew nothing. They were going to have her stay till tomorrow when a knee doctor could see her. Now, I was just informed that no orthopedic surgeon can see her tomorrow. So, they sure are going to discharge her with the patella still dislocated No one there has any attention of communicating with her or us.

When one calls an ambulance, it usually takes you to the nearest ER. Unfortunately for my sister,…read moreshe lived closest to NWMed. She had strained her shoulder and back reaching overhead. They admitted her to the ER, then placed her in their Oncology dept. because she was six years post cancer diagnosis with no new cancer. Ten days later, she died from pneumonia and "malnutrition ". Do not take your loved one to this facility.The nurses were good.The attending MD's had zero bedside manner. I was told we had three days to move my sister to hospice or they would remove her!And after two days, while we frantically called every hospice facility on the hospital's recommended list,Dr. Fortuna and their hospice coordinator, Noreen, became rude, borderline aggressive, w/lharassing me about moving to hospice.The last week of my sister's life had little dignity. It was unnecessarily stressful.A minor observation: their bed linens were ripped and disgusting. And no one should encourage a dying woman to get some rest while leaving a bright fluorescent light on her face!

They made an 96 year old man sit in the ER for over Four Hours…read more When they finally had enough and told the receptionist they were leaving , they magically got to see a nurse! Who had been sitting there the entire time! Calling it Poor care quality is being polite. I was there almost two hours and we left because they would not say if it would be 10 minutes or 3 hours. But No one was being seen except the 96 year old who threatened to leave. Went home called an ambulance. They gave meds and IV bag. They took her back to this hole and they set her in the hall . We left. Don't bring a dog to this place! Special shout out to the emergency room receptionist, she certainly wasn't a nurse (no nurse would ignore two people in distress, who are writhing in pain!) . FU. And the nurse who FINALLY GOT OFF HER ASS to help the 96 year old man , hope your parents end up with a similar care giver. How do two sleep at night?

I have been here 7 days my room is 50 degrees Why so COLD!…read moreHave repeatedly asked for more heat and am denied Everytime! Not a place Stay!

I had neurosurgery June 2026. EVERYONE involved in my pre-surgery, surgery and recovery was…read moreEXCELLENT as to care, explanations, and support. YES, the food was good:) In 2004 my mother had a poor experience, but St Joe's is a reborn and super hospital. I wish I had written down each person's name... but I plan to drop off/send treats to the Departments who cared for me.

Medical care is just fine. However, they did not send a bill, but rather, I got an email from a…read morecompany I'd never heard of that wanted me to pay though them. Their information (you need to read it to be allowed to pay through them) was multiple pages and not simply understandible. When I tried to get on the web site (a different name) I got a message that said their server was down. It took a while to get a human on the phone, and at least another 20 minutes to finally be able to pay my bill. I would have paid it at the time of my procedure but the admitting clerk did not know how to handle that. The administrator needs to know what's going on there.

Get more staff that care for their patients I had surgery here and it was not a good experience…read morenurse Carolyn was not very kind not to me or to other patients. The best nurse was Isabel and the tech Ray was amazing. Only reason why I'm putting two stars the food was horrendous as you'll see from the photos. I'm gonna post the hospital has a lot of potential. They just need to do better with their selection of staff.

I would definitely NOT recommend this facility. The level of care was marginal at best. My husband…read moredeveloped bed sores and pneumonia twice while staying there. He was rarely cleaned, and staff were supposed to clean his mouth before meals, but that was never done unless I did it myself. If I arrived later in the morning, his meal would often be left sitting in his room with no one helping feed him. Staff were also supposed to reposition him every two hours, but that never happened. There were many times I left in the evening and returned the next morning to find him in the exact same position. The response time to call buttons was unacceptable, often taking 20 to 30 minutes. One time, his feeding tube alarm went off for almost two hours before anyone responded. At night, staff would sometimes simply turn the feeding tube off so they would not have to monitor it. Overall, the neglect and lack of proper care were extremely upsetting and deeply disappointing. I would not trust this facility with the care of a loved one.

" I think its a pretty good place to be, for the medical treatment, the nurses and doctors are…read morepretty awesome and stay on their toes. " I would like to say a special thank you to my nurse Elaine, Wari ( you are special), my dietician Joy, My case manger LIsa and not to forget Kendra you were helpful, informative and kind.

All banner facilities and staff coordinate my care effectively. I see several specialists and each…read morehas easy access to my records.

Shame on Banner only offering valet at their other sites! Handicap parking is far. Not even a…read moreshuttle offered. I see the southside gets shafted again. Won't be coming back here.

I had a colonoscopy at Oro Valley Hospital. The procedure was done by Dr. Michelle Dodman…read more I was relieved that all went so well. The staff at the OV Hospital were all great. Special thanks to Tori, Sammy, Kelly V. RN, Luke, and Anesthesiologist Mutnele. Also, staff at Dr. Dodman's office, Tricia, Assistant Barbara, and of course Dr. Dodman. Dr, Dodman was so patient and kind to me. She walked into the procedure room with a big smile on her face and just made me very comfortable. What a great group of people who just made it a great experience. Thanks again and big kudos to all. Stephen

Helene was very diligent trying to solve my urinary problem. After several visits she determined…read morethat the best solution was to do specific exercises. She really helped me understand my problem and her to deal with it.