Honest and great service! They are always transparent kind and fast. So glad I have this store…read moreclose to me if I need them again. Thank you for being so helpful!

I had a Shark Vacuum and it had stopped working, after reading the reviews, went to see if they…read morecould help! I felt the real Mom and Pap's feeling when I entered the place, real genuine, kind ,helpful and professional. God Bless You

Same day service. They were quick and efficient. Very knowledgeable, and polite. They had the parts…read moreto fix my washer. Didn't have to wait for them to order parts. I highly recommend.

I've used this service twice in the past few years. Both times the service person was on-time,…read moreprofessional, friendly, and knowledgeable about the product he was servicing. This most recent time I called in the dryer wasn't putting any heat out. The tech knew immediately what to check, explained everything he was doing, and even fixed a serious safety issue I didn't even know about where a previous serviceman from a competitor was cutting corners. He gave me what I felt was a fair price for the service, and kept the work area clean... well as clean as he found it anyway.

Absolute trash service. They came out to look at my dishwasher. It took three hours for them to…read moretell me there was a leak. They fixed it and informed me that my dishwasher needed an additional part, that they would order it and call me with the cost and date. They never did. They made me call them, and I was told that the manager (who has never seen my dishwasher) made a note that I needed to replace the unit. The reasoning? They can't order a simple replacement part. If that were true (it isn't), why in the hell wouldn't they call me?! The answer is that I no longer represented a profit for their company. Now I have to start over with a new company, and I haven't had a working dishwasher in over a week. Just look elsewhere. These people don't deserve your business.

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

Best in the business and they carry Made in America brand Riccar…read more I like the fact that I can test drive my vacuum before I buy it. If you need anything vacuum wise this is the place. Family owned and they know their stuff!

My 2-3 year old vacuum went out and I took it here to get it checked out since the store is in the…read moreneighborhood. He could not fix it so I decided to buy a new one from this store. I was pleasantly surprised to find someone who actually knows his products, his business, and what he is talking about. Try finding someone at Best Buy who knows anything about anything, let alone the products they sell. Chris was very professional and helpful. He went over everything how to use my new vacuum, how to change the bag, and how to use the different features. Again, try getting that service at a big box store. I was very pleased with the service and think I made a great purchase that will last many years. I trusted his opinion and recommendation. And if anything does go wrong, I just take it back to him instead of having to ship it back to a factory as with a big box store. I also think that supporting locally owned stores is better than supporting the national chain stores where your dollars go to overpaid millionaire CEOs.

Terrible customer service. Don't go here. Once they sell you the appliance, they won't honor the…read morewarranty. Do not go.

Found them on Facebook marketplace and was skeptical at first but they were very responsive and…read moreshowed up exactly when they said they would and installed everything properly. The prices were great! Washer and dryer have been great and I bought them 2 months ago!

Honest folks - they nobody could have repaired my washer for anything lower…read more I live in an apartment and my washing machine stopped working. I could hear the motor running, but the washing bowl was not moving at all. While I knew it was a simple fix - i did not want anyone to rip me off since it was an old washer dryer. I called these guys - they said $70 minimum to have a look at it - I said ok. When they came over, I asserted that if it is simple repair I want to get it done, else I want to throw away the washer. He said, it could be minimum if it is a belt, if not it could go upto $200 for clutch repair. He opened the machine, instantly said he knows what the problem is, took 15 minutes and set it right !! And gave us clear instructions not to load the washer more than 75% since it was an old washer. Overall, I am very happy with these guys !

Arnie was a complete professional. He answered my call quickly and came out the very next day. He…read morehad parts in hand to fix the problem and even a few problems I didn't realize I had, a broken belt and fried wire. He also cleaned out the dryer and motors and tightened a few items that were loose at no extra charge! I felt the cost was very reasonable and when he left the dryer was working better and quieter then before it broke. I plan to use him again if I ever need anything with my washer and dryer again and will recommend him to friends and family in the area.

Horrible service, I was provided their contact by home service club for refrigerator repair. I…read morecalled them on Friday to see if I can schedule any appointment for Monday. Some gentlemen answered my call and told him my concern that I have little ones and want to have the fridge repaired as soon as possible. I was told that they should have some appointment for Monday and will call back to schedule. Today marks day 10th day of callback not received. That being said I am going to cancel my home warranty and find somebody else.

Look no further! If all of the techs are as kind, professional and knowledgeable as Rick, then you…read morewill get the service you deserve. The price for service is fair and amazed that they travel out to Mesquite. I have used other companies, handymen, and tried to do it myself but this was the best experience for sure. This is my appliance repair place of choice. Thank you Rick!

They have helped us with a variety of issues, from fixing our oven to installing a new dryer…read more Their technicians are knowledgeable and efficient, and the customer service is top-notch. Elite Appliance Repair has been our go-to for all of our appliance needs for years now. From the moment we first called them, we were impressed by their prompt response and friendly service. They also offer competitive prices, which is always a plus. Their expertise in repairing appliances is evident every time they come to our home or business. They quickly diagnose the problem and provide an accurate estimate before starting any work. This transparency gives us peace of mind knowing that there will be no surprises when it comes to the final cost. I highly recommend these guys!

My Lynx outdoor refrigerator top hinge broke. I called Elite Appliance and made an appointment…read more He came out, took a look for five minutes, gave me the invoice to pay him for a service charge and said he would come back and repair the hinge once he got the part. I waited... and waited... It took a month to hear back, but I finally got a text with a date.... No phone call, just a text. No status update, just a text saying when he would show up to fix my refrigerator. He comes when I'm at work, so my wife had to deal with the install. He worked for around 5 minutes and come to find out, instead of installing a new hinge, he simply drops a screw in the hinge hole and tells my wife that it's the correct fix. I've attached a video of his repair that he charged me a total of $325 for. I can't understand how any business would ever do something so shady and unprofessional. Now I'm out of $320, and my door is worse than when he showed up. Very unprofessional and sneaky. What a dissapointment.