My mother wished to be cremated and so our family turned to Bastian and Perrott because of their…read moregood reviews. But, they let us down. Before a body can be cremated, the cause of death needs to be reported by the doctor and it needs to be registered with the county. My mother died on a Friday afternoon at a board and care facility where she had just entered hospice. I was at the facility along with the hospice nurse during my call to Bastian and Perrott. The hospice nurse and I provided all the information Bastian and Perrott required, including the name of the hospice doctor and his phone number. The hospice nurse assured me the hospice doctor was very responsive and would be available the following Monday (day #3). That Wednesday (day #5), I met with Bob to pick out an urn, get an update and pay. My mother had not been cremated and was told they were still working through the paperwork. I was reassured there was still time for my mother to be cremated--I could pick up her ashes on Saturday for her Sunday (day #9) offsite funeral. Bob said he would call me the next day. I was busy with the funeral arrangements Thursday morning and forgot about Bob until he called that afternoon (day #6). He still did not have the cause of death report, the key factor for cremation to proceed, and was waiting for my mother's regular doctor to respond. I asked why the hospice doctor wasn't involved and why did Bastian and Perrott wait so long to notify me of the delay. Bob explained that they didn't want to bother the family during this stressful time. I told him that I was much more upset now--because it was too late and now impossible to get my mother's ashes to her funeral--than I would have been if he let me know Tuesday or when we met the day before when there was still time. After I got off the phone with Bob, I immediately called the hospice agency. They took care of the cause of death report with the hospice doctor in 1 1/2 hours. They also told me that no one at Bastian and Perrott had ever faxed them the form that the hospice doctor needed to complete. When I called Bastian and Perrott the next day, Friday (day #7), they said they had the doctor's information and now needed to register with LA County. Basically, as soon as the hospice doctor, who they were originally directed to, got involved, the cremation process moved forward very quickly. To further emphasize this, my mother's ashes were ready for pick-up on Tuesday (day #10), three days after the hospice got involved. If Bastian and Perrott had contacted the hospice doctor as they had been directed, or even by day #4/5, my mother's ashes could have been ready for her funeral service. I was extremely disappointed with Bastian and Perrott. They dropped the ball, dithered for over 3 1/2 days, thereby making it impossible for my mother's ashes to be present at her funeral. Instead of responding with sensitivity and real help during an especially sad time, Bastian and Perrott contributed further to our family's distress and pain.

Bob, the director was an absolute pleasure to work with. He was courteous and respectful and…read moreexplained every detail with patience and kindness. The entire process was seamless. We had contracted another funeral home that had gone out of business and Bob made arrangements last minute for my mother without any hesitation or hassle. I highly recommend.

True meaning of professionalism! In these hard days, Pierre…read moreand Vahik was there for the entire family every day, their on point interactions and recommendations made our service such a unique and smooth experience Thank you for everything

My family and I are so happy to have picked this professional, caring, trustworthy funeral service…read morefor my grandpas unexpected death in December. We visited him the day my grandpa passed (which was near holiday season) and he set everything up within 1 hour. We did not have to worry about anything during this emotional and stressful time in our lives. Vahik (the owner) is a very nice and caring man himself and we will refer this service to whoever might need it.

Came for a service for my aunt. It's pretty small but the staff was really nice and friendly…read more The kitchen area has tea and coffee. They a few couches and tables available. Theres a patio area as well and the chapel. The chapel is there biggest area all together. The restrooms were stocked up and clean. The parking lot is really small maybe 30 cars capacity.

Very small parking lot that they cone off when it gets full so it's hard to exit if you need to…read moreleave early. Very large viewing room with the screen. Little kitchen area with a lot of seating to eat. The staff seemed very friendly.

Gates, Kingsley, and Gates Praiswater Mortuary has unfortunately been a great help to my family…read moretwice in the last year. Most recently, we worked with Dania after the passing of my father in-law. Throughout the entire process she was patient, understanding, and sensitive to the difficult time that my wife and I were going through. She handled the entire process with a high level of professionalism, and answered all of the questions we had. She also suggested complementary services that were available for us based on my father in-law's veteran status as an example. At no point did it feel like we were being sold to, or taken advantage of, and we greatly appreciated the support. Having to call a mortuary at a difficult time is never fun, but at least take solace in the fact that they'll make the process as easy as possible and go above and beyond to help you meet the wishes of your loved one. Most especially to Dania, we cannot thank you enough.

We had the most wonderful service for our Late dad here. Beautiful place, the chapel is so light…read moreand airy, very clean. Thank you David. He is the best, most compassionate manager. Everything was perfect. That's how we wanted to celebrate the life of our dad.

My Mom passed and we were not prepared on what to do immediately following her passing. I knew that…read moreI wanted an aquamation so googled around looking for a business that provides aquamation. I found Anubis and called, unsure if they would service the Orange County area. Absolutely everyone we spoke with at Anubis was very considerate and very accommodating. It was the Friday before Memorial Day so it took a while to get to Orange County. They carefully transferred my Mom to their vehicle. They were very responsive to all of our questions and really made the whole process much easier than I thought it would be. We really appreciated that as we were still trying to process our Mom's passing. They're the best! They arranged a meeting point midway between Glendale and where we lived in Orange County to transfer our urns to us. I highly, highly recommend Anubis. They really made a difficult time easier because of their excellent care of our Mom.

Wesleigh & Conrad at Anubis are so wonderful. They were both very helpful, patient, so kind,…read morecompassionate and responsive to all our questions. The whole process was smooth sailing and excellent. Anubis is so lucky to have these two staff as they are both assets to the company. If you ever need a cremation service, use Anubis for a stress free process. I highly recommend them. Thank you, Wesleigh & Conrad!

AMAZING experience during one of the most difficult times of my life. Shari, the owner of Natural…read moreGrace, was incredibly compassionate, helpful and respectful through the entire process. I was comforted mentally and emotionally from the moment I contacted Shari regarding my mother's cremation. They patiently were on hand to respectfully transport my mother from her apartment and were on hand to help with all the final arrangements. Shari was even gracious enough to deliver my mother's ashes to me in person in a beautiful wooden urn in time for us to place her into her niche at the cemetery. No one wants to think about the time when we have to figure out what to do when a loved one passes. But in one of your most difficult and challenging moments, Shari and her accommodating and helpful team were itruly heaven sent! Thank you so much Shari, Tawny and Gabe for everything. You are so incredibly appreciated.

I want to express my heartfelt gratitude for the tender care and compassion NATURAL GRACE showed my…read moremom and our family during such a difficult time. A special thank you to Ron and Yvette for their gentle presence when they came to our private home -- their kindness and willingness to share their own story of loss brought comfort and connection when it was most needed. I am also deeply grateful to Shari, who went above and beyond by keeping our family updated throughout the process. Her thoughtful communication and the photos she provided for verification gave us reassurance and peace of mind during an emotional time. The Level of Care, Integrity, and Attention to Detail from your entire team at NATURAL GRACE reflects a standard of service that is truly Exceptional and Increasingly Rare. You not only handled everything with professionalism, but with genuine heart -- something that cannot be taught or measured. Please know how much NATURAL GRACE's dedication meant to us and how grateful we are for the way you honored my mom with such respect and grace.

Wonderful compassionate and fast service with great communication with family members. Absolutely…read moreno pressure from agents. Prices are extremely affordable. All very dignified for my sweet husband

Kindness is the first word from me. When my Dad died in…read more2012 the Neptune Society took care of him and his wife and I. They were who and how he wanted to take care of his body. My step-mom passed recently. Kacie worked with me on every detail and let me know every detail. She was wonderful, kindness, care and her experience made my loss easier to handle. I'm a Neptune member and I know my loved ones will be taken care of when I leave. Very best. K Talbot

Crawford Lorenzen Mortuary picked up my father's body from a healthcare facility on the same day he…read moredied. The mortuary was given my name by the healthcare facility. Next of kin notification was never made by this mortuary. In fact, this mortuary informed the Los Angeles County Public Administrators office that my father had no known next of kin, even though this mortuary had been given my name by the healthcare facility when they picked up my father's body. This mortuary kept my father's body refrigerated at their mortuary for 7 1/2 months, without explanation. This practice does not meet regulatory requirements for funeral establishments. After 7 1/2 months they finally contact the County of Los Angeles Public Administrator's office and the Office of Decedent Affairs asking for authorization to transfer my father to be cremated as "Unclaimed Dead" My father was a military veteran and was entitled to federally protected military burial rights. No one or county office that handled my father's remains ever contacted the Veterans Affairs to perform a veteran status check. Had they, they would have been informed my father served in the military which would have required all involved to contact veteran affairs to arrange a military burial with full honors. Instead, my father was cremated by the County of Los Angeles in June of 2022, 8 months after he had died with no next of kin notification, no next of kin authorization to cremate and violated my father's federally protected rights to a military burial. Then my father sat on a shelf somewhere in Los Angeles County for 2 1/2 years, before he was buried in a mass grave, with 1,896 other human cremains. I did not find out my father had died until 4 1/2 years after his death. Recently I contacted Gloria, the facility manager at Crawford Mortuary. When I initially spoke with her, she withheld from me that her mortuary had keep my father's body in their refrigerator for 7 1/2 months. I learned of this from the Public Administrators office. I formally requested all mortuary records that this funeral home is required to maintain on decedents. Gloria has still not responded to my full requests for this mortuary's records for my deceased father after having received two formal written requests. I was contacted by phone by Jessica Rodriguez, an alleged operational support person, who informed me that their lawyers had told them to release only 3 documents to me. These three documents were not Crawford Lorenzen Mortuary required records. It is very concerning when a mortuary has their representative tell next of kin of a decedent that their lawyers are advising them what documentation will be allowed to be given to a decedent's next of kin. From what I have been told is if a mortuary claims, "Our lawyers won't let us release anything" This is typically a stall tactic or an attempt to avoid regulatory scrutiny. California funeral establishments are regulated by the Cemetery and Funeral Bureau (CFB). They are legally required to maintain and produce specific records related to the handling, storage, identifications, and the disposition of human remains. I'm telling you this, because this mortuary is not going to tell you. There is no provision in California law allowing a mortuary to withhold decedent mortuary records from the decedents next of kin, because allegedly their attorney told them not to release the records. This mortuary's alleged Attorney preference is not a legal exemption and does not override California Cemetery and Funeral Bureau regulatory requirements. What California Law Actually Requires Funeral establishments must maintain and produce records including (but not limited to): * Authorization for disposition * Chain-of- custody logs * Identification records * Refrigeration and storage records * Cremation records * Contracts, price lists and itemized statements * Transportation records * Next-of-kin notification records * All communications between the mortuary in hospitals and county agencies, such as Medical Examiner, Coroner, Office of Decedent Affairs or the Public Administrators Office. When a mortuary is telling me they are not going to provide me with the records of my deceased father after keeping him refrigerated for 7 1/2 months and then requested county disposition for cremation and informed County offices my father had no next of kin even though this mortuary had been given my name and I was the daughter, raises a huge red flag. My experience with this mortuary is that they are not transparent. Finding out that they had my father in their refrigerator 7 1/2 months before the mortuary sought county cremation claiming my father had no next of kin, and what happened after the fact, is horrifying.

Crawford delivered the most personalized, compassionate, precise service we have encountered. From…read morepicking my mom up from Burbank airport, to delivering her to Our Lady of Lourdes in Northridge, then police escort to Mission San Fernando--Crawford did everything perfectly. The driver even wore an Irish Tie for my mom. He was extremely respectful in church--even went to communion in honor of my mom. He felt like a member of our family and my mom would be pleased. Crawford handled my dad's services 9 year ago also very well--but for my mom--they seemed to pull out all stops and made everything beyond perfect! Thank you from our entire family.

If you want to wait a month to get the ashes then this is your spot- the worst- lies, made up…read moredelays- follow up terrible- totally anxiety ridden experience

My dad passed away last month and I'm so glad I chose Aftercare Cremation. It was affordable and…read morethe Jennifer was supportive and helpful. Their team was responsive and I was especially touched with the staff's sensitivity and kindness. It helped me with my grief and am thankful.

Since we are from Northern California I thought we were going to have an issue with my brother…read moreremains. Actually it was not they were very helpful in taking care of my brothers remains. The staff was very helpful.

They were so kind and considerate when my mom passed. They arranged a pick up from the hospital and…read morethey handled everything including the death certificate information. I also found the price to be inexpensive for a direct cremation. I chose to pick up the ashes in the valley but they did offer delivery to Santa Clarita.