So after Celebrating Mom's Birthday this past weekend I arrived at my car only to find that someone…read morehad broken into my car and ransacked it. They broke the door handle and messed up the keyhole so I needed to find someone who could fix it for me I ordered a replacement handle online and immediately started a search for someone to install it. After communicating with Adam via Yelp messenger yesterday, he asked me to bring the car in so he can take a look at it. I arrived early this morning and had a chat with a gentleman behind the desk explaining my situation and showing him my replacement door handle. He thought quickly and asked to borrow my key and was able to turn the broken lock to my surprise He then asked to pull my car into the garage so they can take a closer look. About 30 minutes later he said it was ready and I could take it home! He charged me a reasonable price and I Thanked him and went on my merry way!!! So happy I found this place and I now remember passing it on my way to work when they were on National... Need good quick reasonably priced work, head over, have a chat and them show you what they can do!

Adam Fleiner and Freddy and the whole crew are incredibly helpful and kind. I highly recommend…read morethem for everything , even what might be considered oddball jobs. Great service, great people.

Very honest & trustworthy body shop. Immaculate customer service. Thank you, I definitely recommend…read morethis body shop for any repairs needed for your vehicle.

After my car was repaired I noticed a spot on the right side where the undercarriage wasn't flush…read morewith the wheel well fender. Two weeks later while sitting in the car I heard a loud pop, a dent had appeared in the same spot. I took it back to the shop and showed it to the owner and was accused of kicking the car. I got angry and left, since then it's just snowballed. All the snaps began popping off little by little and now the front end comes loose. The clear coat is failing and there's drips and fingerprints in the black paint under the parking lights. I would never take them my business again nor would I recommend them to anyone.

Awesome shop. I whent to 4 different shops near my job at DPSS on Grand and Adams once they looked…read moreat my car they just wanted to salvage my Q40 specially this clown shop called Navarros on Olympic in East Los. Then I found Quinos met Charlie at the shop he looked at my ride and said no way this is a salvage we can fix it. I am 100% satisfied this shop should become a franchise and have employees like Charlie firme vato and I grew up on 23rd st and Hoover I also asked Charlie I wanted my inside trim to match the outside paint and he hooked it it up.

Really good and easy experience. Quick quote, quick appointment, and they finished the car the same…read moreday. Will 100% return

I had a car accident, in LA but I live in Riverside, I was referred to this body repaired shop,…read morewhere I was treated with kindness and profesionalim, Kimberly & Jason we super helpful and accommodating, they made the process smooth and even set up the rental company to pick me up from their shop. Making it a no hassle process, then started with they followed up with the insurance company, Who was not fully cooperating, but they stayed on it and tried their best to get it going, the adjuster was hard to get a hold off. But Kimberly never gave up in getting the approval, one approved Jason got to work in my car, to get it ready in the time frame we had with the rental car company, and I would not be with out a vehicle for long. You guys Rock !! Thanks again for all you did sincerely, Ana Del Arenal.

I had to call Auto Spec when my car broke down unexpectedly, and I'm really glad I did. From the…read morefirst phone call, they were responsive and easy to deal with. They gave me a clear estimate on arrival time and actually showed up when they said they would ! They showed up sooner than expected and took great care of my car ! Couldn't have asked for a better towing experience ! Pricing was fair with no surprises, and everything was explained upfront. I would definitely recommend Auto Spec to anyone who needs dependable and honest towing service in LA !

I had such a great experience with this body shop after my accident a few months ago. I drive a…read moreTesla, and if you know anything about getting one repaired, you know how slow and frustrating the process can be through Tesla directly. I was getting nowhere and waiting forever just for updates. From the moment I came here, Jesse and his team completely turned things around. They were responsive, professional, and genuinely cared about getting my car fixed and getting me back on the road. The communication alone was a huge relief--they kept me in the loop every step of the way. On top of that, the turnaround time was impressively fast, and the quality of work was excellent. My car looked as good as new when I got it back. If you have a Tesla (or honestly any car) and want a shop that's efficient, reliable, and actually treats you well, I highly recommend coming here. They made a stressful situation so much easier.

It's been a day! My daughter has a crash. We came to pick up the car today. We have been going back…read moreand forward with them in order to have the car pulled to the front/on street property. They hold cars in a separate yard about a mile away. First tow truck came and a representative wasn't there to open. Driver left. Second Triple AAA driver wanted to charge for three blocks. After hearing resentment in my voice he decided not to show Third tow truck driver balked at pulling the car outside the lot. Here's the problem, Auto-pro stated they were not able to pull the car towards the gate. Call a tow co. Now, after demanding the paid fees and 8 hours later and a threat to call the police; it was decided they could pull the non-running car out for a tow. They are trash-hopefully you can find a reputable collision center and not a money grab one. I give them zero stars-

DO NOT TAKE YOUR CAR HERE!!!…read more My wife got into a fender bender recently and she was referred to this shop by her insurance. Originally they stated that the fix would only take 3 days as the insurance adjuster stated only minor damage to the bumper has occurred(not bad). We then hear back from the shop a day later stating that there was more damage done that was not caught be the adjuster and it would actually take 2 weeks to fix (that's fine these things happen). Fast forward 2 weeks and we don't hear back from the shop, we call in and the woman managing the phones hesitantly tells us it would be another week due to a part back order . Fast forward another week again we don't hear back and we have to call back for an update. This cycle goes on for a month until finally my wife gets sick of waiting and goes to the shop on the day they stated it would be ready, when she gets her car back she notices not only was the original fix not done properly but it was rushed and they even broke things that were not broken after the accident. The interior and exterior of the car were left a mess, spare parts and screws were left in her car, they had disabled and not calibrated any of the sensors, and they install her door panel incorrectly (was not part or the original damage so I'm not sure why it was removed) and so many other things were done incorrectly. You can just tell the mechanics had a "oh shit the client is here and we have not done any work" and quickly slapped it all together and called it good. My wife took her car back and complained to the shops manager John and he assured her that it was unacceptable and he would fix the issue and offered her a rental free of charge and that he only needed a week to get things in place with his mechanic and order the rental. The week went by and at that point I stepped in to talk to John myself since he did not reach back out to my wife. He explained to me that they had a limited amount of rentals and that they were all already loaned out to other customers and they could in fact not get my wife a rental (very telling that all the rentals they had were loaned out). I was frustrated with John and told him my wife just needed her damn car fixed since his mechanics did a negligible job. He then apologies and told me to bring my car in the following week and he would be there personally to handle the situation. Guess what? The day came and John was not even in the shop... he did everything in his power to avoid meeting with me and stoped responding to my text, calls and emails. One silver lining is that there was a customer service agent there named Eric who made sure the fix was done well and kept me up to date. In the end it clear to see this shop is poorly run by spineless management, a greedy owner and lazy mechanics. TLDR: Poor repair job, zero communication, poor leadership turned our 3 day repair job into a two month headache. I will be reporting this business to consumer affairs and pursuing legal action. No CARSTAR I don't want to call your customer support line, we are done dealing with you clowns.

Bringing your car here will be the worst mistake of your life. I brought here to fix a dent in the…read moreback of the car, when I come back the the damn isn't even drivable internal oil leaks the ETC system didn't work. So I bring the car to another mechanic, and he tells me to just sell the car, it's 12,000 dollars to fix a car that at first had a dent, almost everything in this car is done. there's already a lawsuit going to be filed . and I know they stole parts from my car. So if you bring your car here I'm warning you.

I recently had my SUV repaired here as a result of being rear ended in a minor car accident. I…read moreknew immediately that 323 Auto Collision was where I wanted my repairs done because of the excellent customer service and quality work they have provided both me and my husband in the past when we've gotten autobody work done to our cars. Elizabeth and Anthony are each consistently professional and kind. My car needed some minor work done this time .....I appreciate how Elizabeth kept me posted on the process and that my car was ready as promised in less than a week. They are excellent at communicating w/their customers and the work they do is A+!

Was involved in a hit and run and found 323 auto collision center through my insurance, they had a…read moregreat team that was welcoming, they kept me updated and answered any questions I had! To top it off they had my car looking back to new highly recommended!

Cross Champion Collision has truly stepped up their game! The staff is extremely friendly, and you…read morecan tell that great customer service is one of their top priorities. My car was repaired much faster than I expected, and they kept me updated throughout the entire process -- I never had to wonder what was happening. They handled everything seamlessly with my insurance, which made the whole experience stress-free. I especially want to thank Shaun Castaneda -- he went above and beyond to make sure I felt taken care of every step of the way. I'm not sure if he's the manager, but he definitely leads with care and professionalism. People are often quick to write bad reviews, but I wanted to take a moment to highlight when a business truly gets it right. Cross Champion Collision is run by hardworking people with integrity, and I highly recommend them to anyone who wants their car repaired with excellence and honesty. thank you for being the best

I would strongly recommend avoiding this collision shop. My experience was very disappointing due…read moreto the lack of professionalism displayed by the manager. Throughout my visit, the manager acted in an unprofessional manner and gave little attention to customer service. One of the biggest concerns was that the manager frequently smelled strongly of cigarette smoke and would smoke near customers, which created an unpleasant environment and made the business feel unwelcoming. Customers should be able to expect a clean and professional atmosphere, especially when trusting a shop with their vehicles. Based on my experience, I would not return and would recommend that others consider taking their business elsewhere.