I visited this Discount Tire location on Jan 19, 2026 to fix an issue with my tire: a stuck nail…read more After the terrible experience at the Wake Forest location (on 11212 Capital Blvd) that was a walk-in, I decided to make an appointment for this visit... the first time I had to do so. Discount Tire's Journey Tracker app actually worked properly this time around (it didn't work at all at Wake Forest). I used it to notify that I was on the way, and of my arrival after I parked at the designated lot. It was about five minutes before the appointment time when I arrived. Despite the day being a public holiday (Martin Luther King, Jr.), the wait time was a fraction of the 5-minute I had suffered at Wake Forest. After the staff member looked at my car, he determined that the tire had to be replaced. Since I didn't purchase a warranty, I paid full price for the replacement. Unlike at Wake Forest, the staff member told me approximately what time the my car would be ready for pickup, and that the technicians worked on my car almost immediately (Wake Forest didn't get to it until almost four hours later). Journey Tracker was updated to show 1) time window of my arrival and 2) estimated completion time. The text message on my phone showed the check-in time of 3:19pm. Like at Wake Forest, 4400 Fayetteville has three bays; unlike at Wake Forest, 4400 Fayetteville were operating three service areas full-time in their bays during the entire time I was there. The waiting area was less than half-full. l returned almost an hour later but didn't wait long to pick up my car. The text message notified me at 4:12pm that it was ready. That was the time that I got into my car and left. Total wait time was less than an hour. Why did I choose 4400 Fayetteville? Because they had appointments available the next day while all the other locations didn't. I was expecting similar crappy services that I had at Wake Forest, but was pleasantly surprised that it wasn't the case. It restored my confidence in Discount Tire and reaffirmed that not all of their locations are the same. Even though 4400 Fayetteville is out of the way for me, I will consider going back here for future services.

Needed a flat tire patch and a tire rotation. Made an appointment online, checked in online, was in…read moreand out within 40 minutes, excellent service.

Had me in and out within an hour. Love the new tires. Staff was knowledgable and pleasantread more

Discount Tire has declined in service over the years. Previously, if you had an appointment, that…read moreis when your vehicle was worked on, and service appointments were quick. Now, it seems that an appointment just puts you next in line, and you will wait until those who arrived before you get service. Those working on the vehicles are still very friendly, including those who do the free tire air checks. The tires I bought here have the rotation and balance included so I hope service returns to the level it was at when I started bringing my vehicle here. Service on those will determine if I purchase more tires here in the future.

We recommend this place for everyone. Besides the desk help…read morebeing very friendly- they are knowledgeable and helpful. If you have a tire problem it doesn't cost you to get it checked out- if it is fixable it is free! Another place wanted me to replace my tire and they fixed it here at discount tires- Free- since then I buy all my tired here. Getting waited on sometimes takes 10-15 minutes- worth the wait

As I was waiting for my vehicle I witnessed a customer treat an employee very badly. The manager…read moregraciously intervened. It seemed to me he was only trying to get a discount or free. The manager Matthetw Mendez spent nearly the hour i was there trying to satisfy him. I left an he was still dealing with his obnoxious personality. He had the patience of a saint. I sincerely commend him and highly recommend this tire shop. I rarely write reviews but this one really got to me.

Always a great experience when I come to ANY Discount Tire location. They obviously have some sort…read moreof business model that allows them to be virtually the same wherever I go. Kind of like Chick Fil A. They explain what your vehicle needs; how their products will meet the need; and get you taken care of quite quickly. No ridiculous wait times and upselling. Always a great experience.

12/13/13: I stopped by to get my tire pressure checked. The guy told me that I had a nail in my…read moretire that wasn't bad & for me to keep an eye on it. It didn't need patching or anything according to him & they were too busy to take the nail out. So, I went home & woke up the next day to a completely flat tire. I ended up ordering a brand new set of tires from them online. The next day when my tires arrived, I had my vehicle towed there and the tires replaced. The cost of the tires was good compared to other tire places in the area, so I went with them. They sent me a message letting me know when I could pick my vehicle up. Because I purchased my tires online, Mike told me that I'd have to show my ID when I came to get my vehicle. When I got there, the guy at the register simply gave me my key and an envelope with my receipt for my tires. No ID was ever requested. I wasn't that happy with this entire experience because I feel that the nail in my tire should've been handled the first day but because they were busy, they told me that I was good to leave with it. I was going to get my tires from Acura but had to get these due to my flat tire and not being able to wait days to replace them. I recommend this place if you're looking for reasonably priced tires. The customer service here needs work though.

I needed my front tires replaced, so I went online, ordered, paid, and scheduled an appointment,…read moreall in about five minutes. On installation day, they texted a link so I could let them know when I'd arrived. The link also let me check on their progress. They took me right away--no waiting, and I was out the door within 45 minutes. They even repaired and changed a good tire that had a nail in it, free of charge. Service was friendly and efficient. I highly recommend making an online appointment, but they take walk ins, too. Thanks to them, I feel safe in my car again!

Went to get car alignment done. Once it was complete, the…read morecar would skid on turns and steering became loose. Went back in to get it fixed, told them the car was driving fine before it, it has some side damage, so when the manager went and checked it he said it was due to that. A little odd that accountability couldn't be taken by the arrogant manager, who offered a 'free alignment check' for an issue they caused. Once that was done, the car is still unfixed, damage caused by DiscountTire, with management having dishonest practices and inability to take accountability. The car is now dangerous to drive as one nudge off center at speeds above 50 will skid back tires. Though they will try to milk out as much money from you as possible, so go here if you want that.

The Best in North Carolina! arrived a little early and tech…read morewas already outside waiting for me! Entire staff was knowledgeable and kept me informed Total wait time less than 15 minutes for 4 new tires( helps to order online) what a highly motivated group of individuals! Thanks Again

Do not make an appointment, better to just walk in. They take walk ins first regardless of an…read moreappointment to maximize profit for the manager for their bonus. I had an appointment, arrived an hour early and still it went past the time. I asked the manager when my car would be next and he stated in another car or two. When I asked why the walk ins were taken before my appointment he stated they were here first which made no sense. Will never use another Discount TIRE.

The employees went above and beyond to help me and everyone I spoke with was very kind and…read morerespectful. Car troubles are never fun and I don't know anything about tires, but the workers at this location were patient with me and took the time to explain everything in a way I could understand. They also let me borrow a phone charger and made what originally was a very sad and unpleasant situation a lot better. Thank you and shoutout to the employees for being so kind, faith in humanity = restored.

Went there in March 2025 to get tires rotated and balanced and found out that I had to get new…read moretires. They were right, of course, but inconveniently my tires were no longer being sold, so I had to move to a different brand and model. So far, they are riding well. Service person was very good (although they really try to exploit the hydroplaning fear to get you to buy tires). The price for the tires seems to be ok for what I got but that remains to be seen. However, I am not sure why they blare country music in the waiting area for their customers. I am open to all genres of music, but it was excruciating! Is this for the installers in the installation area? A corporate mandate? Sedate everyone by putting on some smooth jazz and be done with it.

Been here before and left a bad review for scuffing up my rims... someone replied with an email to…read morefix the situation and the email didn't work.... Decided to come back a year later to get new tires and.... Idk why I expected it to be better.... Been here 3 hours and my car hasn't moved from its spot. Watched people come in and wait and get helped before me. Multiple, all walk ins not appointments (I asked) I asked what's the wait for my car and I got a surprised look at to why am I still here. Was told him next... Still waiting and saw two more walk ins come and go... Never ever again will I come here or refer this place... Might open up a bar or something next door... maybe a motel.... Offer people beer and a damn nap while they wait

They fixed my tire that could be repaired for free and also changed my back windshield wiper for…read moreminimal cost. The only thing is they didn't put my spare back in its position and I had to ride around with it until I could get someone to put in back. The staff was very nice and professional. I would go back and I would recommend their services.

I made an appointment with this Discount Tire location on 4226 N Roxboro for 2:45pm on Apr 17. It…read morewas for a nail in another tire. I would have gone to the one on 4400 Fayetteville but it was much further away from my workplace, and I have no desire to return to the Wake Forest location again for a 4.5-hour service. The location at 4226 N Roxboro in Durham was closer than both. At 2:20pm, I logged in Discount Tire's Journey Tracker app that I was on my way. I arrived at 2:34pm. There was no wait line to the front desk. I was immediately helped by senior assistant manager Jim (according to his business card). After I described the issue to him, he asked for my car key and said he'd get me squared away. Unlike other Discount Tire locations, he did not accompany me to the car to show him the issue. At 2:47pm, I received an update on Journey Track app informing me that the estimated time of completion for my vehicle was 3:41pm. The waiting area wasn't crowded. At least three seats were available during my time there. However, the counter table had no seats. I needed to use the wall outlet next to it to charge my laptop. So I stood on my feet the entire time next to the table. The wifi was slow. A Google search took at least 5 seconds. Google News wouldn't load at all the first time but then loaded almost instantly the next time. At about 3:02pm-ish, my car was in the service bay. Five minutes later, I was informed that that tire had to be replaced. The informing attendant said that it would be replaced at no charge, which Jim confirmed another five minutes later. The store didn't have the exact model tire so they went with the closest one. All it cost was less than $10 for another certificate of free replacement, and subtracting the price of the original tire (the closest model tire cost less). At 3:28pm, I received a text notification that my car was ready. Within one minute, my car was parked outside and ready to go - the team finished ahead of schedule. I appreciated the great savings on the new tire. Service was good, certainly better than the Wake Forest location. There's one thing the N Roxboro Discount Tire team can do to improve my rating to "great": put seats at the counter table.

Drove around after a tire rotation. One week later I realize that I'm missing a wheel lock lug on…read moremy front wheel. I don't think those just fall off... Checking air pressure a couple of weeks later, and front tires are at 40psi, 10psi higher than what my car says on the inside of the driver side door. Only came to this location because the one off of 15-501 didn't balance my tires after I asked them to on two separate appointments. Fair to say this was the last set of tires I'll ever buy from discount tire. Just save yourself the hassle and go to Costco.

Needed a new tire because of a bubble. Had a 2pm appointment, walked in Danny helped me out with…read moreexceptional customer service and even helped me use the certificate to knock a big sum of money off my original order. Very pleased with my 2nd experience at Discount Tire! Always coming back for any needs when it comes to tires!

I've worked in customer service for over 28 years and discount tire is refreshing in an economy…read morethat seems to have lost sight of good customer service They are so awesome with attentiveness; always willing to explain Their turn around time is stellar:)