Bác sĩ Thân thiện, tậm tâm, có lòng từ, không chỉ trị bệnh mà còn có khả năng làm an tâm cho người bệnh.

As a physician assistant, it is frustrating to see how incompetent this place is to get treatment. My mother who is not very great with the medical system has trouble getting her appointments and treatment. I have called this place 3 SEPARATE times to get an update on an authorization. When I call back a fourth time, not only do they will not send it to the proper place at a DME, they refer to another specialist when they could just order from the primary care. THIS IS A DELAY IN TREATMENT. This is unacceptable. RUBY who is the authorization coordinator will not work with me and our family. I know that the treatment she needs is able to be referred from the PCP; however, they are too busy to even lookup CPT codes or referrals. We had all the testing done and met all the criteria for treatment. All they need to do is submit to insurance. The DELAY in care means they do not care about you or your health. read more

I plan to make the appointment with dr Dean but after went through the reviews I don't know if I like to do it. The front staffs and LVN are not friendly, why dr Dean staffs with those people. Have dr Dean spent time to read this reviews, sometimes? Please fix the problems dr Dean. This is your business. read more

Worst office, the doctors are clueless and not very professional. They are careless with your paperwork and creates unnecessary visits for copay. read more

Still waiting for responses through my chart from their office for my wife and I. My wife is deaf, and I can't speak speak Vietnamese. But ask a simple concern, and cannot get answered easily. read more

After a thorough research of a family doctor, I have discovered Dr. Dean Ngo to be not only an interesting doctor with extensive medical knowledge, but also has a great heart. First, he listens to your symptoms, diagnose, and conclude what and why you have the problem. Secondly, he takes his time and listen to his patient regardless whether you're first time patient or not. Often times not many doctors would be willing to spend 30 minutes to 1 hour with their patients. Finally, Dr. Dean Ngo greeted you just like his family instead of doctor and patient relationship. This is important for patient because it really makes the patient feel very comfortable to discuss any medical issues or personal problems. If you don't have a family doctor or still looking for one, please call Dr. Dean Ngo office for an appointment. Personally, I have recommended Dr. Dean Ngo for my husband but also my doctor. You will not regret! read more

Dean Ngo, MD - patient waiting room - Internal Medicine Near Me - Garden Grove, California

Was not told, in advance, that there would be an additional 4% charge if I used my credit card. I had just gone to the bank and could have kept enough cash to pay for the visit but was hit the 4% when I used my card. Not OK. And...when I had blood drawn, the procedure was very awkward and uncomfortable. Could have been remedied by readjusting the chair but the nurse made no effort to make it easier on the patient. Dr. Ngo was very pleasant and knew his stuff. However...he recommended a drug for Interstitial cystitis called ELMIRON, which has some very serious potential side effects, that he never mentioned. That raised a red flag. My name and height were written up, incorrectly, and I'm attempting to rectify it, hoping it will be understood by a strong Vietnamese speaking staff. On a positive, I was late to the appt. that was needed to approve a surgery that had been previously scheduled. They got me in and did all the required tests so my surgery could proceed. I am grateful for that. I'm have Kaiser insurance and will have no need to go back to Dr. NGO but for what I needed, at the time, he was perfect. Thank you! read more

The doctors are great but not the front desk staff, especially the short hair lady that does the referrals. She was always very rude and short-tempered. She always got upset whenever I asked her questions, very unprofessional. Dr. Ngo should do something about his staffs. read more

The majority of patients coming here are Vietnamese, so I'm not really writing this review for the patients who would come to this clinic but for Dr. Ngo himself. Like the newest review before me and other reviews from other sources, the doctors and NP are great and knowledgeable, but the front desk staff and the LVN are not. I have to bring my parents here because they have been coming here for years and don't want to change their provider. They take my insurance, but I go to another place because I can't stand the front desk staff. They would be on their phones or doing other things without checking on the patients who are waiting. There were many times when my parents had to wait longer because the staff forgot to tell the LVN that we were waiting for lab collection, or some paperwork needed to be done after the check-up but they got distracted and forgot. Not only the front desk staff, but also the rude LVN. I worked the night shift and took my dad there for lab collection (fasting) even though the clinic opens at 9. There was specimen collection ALREADY IN A BIOHAZARD BAG, that I placed exactly where the front desk staff told me to, yet I was scolded by the LVN for not putting it in the right place and yelled at me for not putting it in the sealed envelope to ship out to the lab. Where are your Five-Rights? How would you know the patient did the collection correctly and that the correct information is filled out before shipping it out? You complained and refused to touch the closed bag because there's a specimen in there, but you did the blood draw for my dad without gloves???? Not to mention, the LVN kept complaining that my dad's veins were so small and hard to poke. If you can't do the job right, don't do it, or you will harm the patients. Dr. Ngo would go on the radio to give great health advice for the Vietnamese community and cooperate with Dr. Kieu with free vaccinations. I hope Dr. Ngo would spare some of his time to improve patient's service quality at his clinic. read more

The review is for the office, the front desk staffs ... NOT the doctors. My appointment is 3 weeks away, so over the phone the staff stated I can walk in early in the mornings to see the dr. I came early in the morning before the office was opened. There was only 2 patients (including me), I sat there waiting and waiting... then patients started to come in (I assumed they had appointments). While people got to see the doctor and left, and I was still waiting, despite I was the 1st when the office was opened. Understandably, doctors would see the scheduled patients first... so I asked the front desk staffs whether I will be able to see the doctor in a REASONABLE TIME, knowing that the office was fully booked for the day. I would leave and come back some other days if needed. The staff kept reassuring that I just need to wait for the "short time". She stated that there was no room available for me to come in. Later on, new patients kept coming in, and they were able to see the doctor, while I was sitting there waiting. After more than 2 and a half hour, I could no longer wait so I left without seeing a doctor. If the staff was straight with me from the beginning, I would not wait. And to be clear, the office wasnt even busy, only 1-2 patients came in at the time... Very disappointed with the unprofessional working attitudes of the staffs there... do not recommend.... the waiting times for each visit was very long.... read more

I started with Dr. Ngo a few years. I have a lot of medical problems from activity when I was younger. I played all sports in school but football was the most damaging to my body, then 8 years in the Marine corps, I played Rugby football till the age of 37. I have been working as a plumbing contractor for over 50 + years. I have done a lot of Damage to my body. My first visit with Dr. Ngo I was very impressed as was my wife. We were extremely impressed by Dr. NGOs listening to what I have to say. He took notes during out visit and ask me questions that other doctors never bothered with. He really made us feel totally at ease. It is difficult to really put into words the things he does to put you at ease. Dr Dean really get into your problems and does not to call another dr for consultation will with you so he understands what is going on with my health. My wife and I were very impressed and happy that we found Dr. Dean. read more