Second experience with Dean Team Hyundai and they do not disappoint. Andy Miller was VERY helpful, knowledgeable and courteous during our transaction. We highly recommend Andy and Dean Team Hyundai. read more

Ben Bizzle made the grueling process of purchasing a new car a breeze! He was so helpful and knowledgeable through the entire process. I would definitely recommend anyone looking for a car to seek out Ben! read more

Not usually a review person but Tommy was SO helpful when I came in to buy a used car. I came for a Santa Fe but it was sold by the time I got there. Tommy asked if I would be willing to look at another car and showed me an Elantra that I wouldn't have looked at otherwise. After test driving it with my Dad and knowing how good of a deal it really was, we drove it off the lot. I never felt pressured by Tommy and he even had me come back for someone to fix a mark that was on the hood free of charge. All around great experience! read more

I could not believe the kind of treatment I got:. Their sales guy was so aggressive and grinding me for three hours, refusing to acknowledge my data, research, facts, or arguments. Telling me that it all doesn't add up. My numbers "were wrong"...and so forth. Some favorites: This bully sales guy (also called the "Closer") writes down all these numbers that actually make no sense mathematically, fast talking your ears off at the same time. A nasty sales tactic to confuse customers. When I pointed out inconsistencies, he just kept saying that my math was wrong and he doesn't know how I "got there". When I wanted to take him through the numbers step-by-step, he refused to follow along. "Sir, are you a Christian man?? I swear upon Jesus Christ and the life of my children that there is no money in it for us anymore." - Wow!! Invoking Christ and the lives of his children....That was a first in my experience! "The administrative fee has to be charged by law." Not true...see Missouri Revised Statutes Chapter 301, Sec. 301.558" "Includes Military discount of $750"".....So, they advertise the bold, fat net number on the ad, but the military discount mentioned as last sentence of the long ad. "We don't make money on the used cars"....balony. That's where the actual money is. I could go on and on. But in the course of 3 hours I was lied to so many times, I lost track. He got heated when I pointed out the lies consistently and patiently. In general, I hate car dealers. Their front line "lot walkers" are basically ex-carnival folks and petty criminals. That's exactly why people dread the car buying experience. Last guy I talked to had rotten teath. What are they thinking?? read more

Car buying can be stressful, but not here. I was impressed from start to finish with everyone at Dean Team Hyundai. Timmy Newberry and Brian Esposito were part of an excellent sales staff that listened to what I was looking for, and patiently worked with me to find a perfect fit. Richard Martin, the business manager, walked me through the financing in great detail with ease. I never felt pressured, and always felt welcome. I have no hesitation in recommending Dean Team Hyundai to anyone. read more

Dean Team Hyundai - Car Dealers Near Me - Ballwin, Missouri

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There is no reason why I brought my car to a reputable dealership with repairable damage and am now left without a car. I cannot overstate enough how much of a nightmare it has been to deal with this dealership for over eleven weeks. I put my trust in Dean Team when my girlfriend and I were moving from Chicago, IL to Austin, TX, and we were stranded near St. Louis for 2 days due to an overheating problem. I took the car to two shops that previous week, and given my frustration with continual problems with overheating, I decided to put my trust in a dealership to ensure that I would have a functional car in Texas. We arrived to Dean Team on Monday the 25th of June after spending a night in a hotel, and waited for 4 days (costing hundreds of dollars for a hotel, meals, and Ubering to Dean Team several times), just to get the same news that there was no estimate on when the car would be complete. The reason I stayed that long is specifically because I was continually being recommended by a service team member, Bill Buckhold, not to leave St. Louis just yet because service could be completed at any time. I understand that diagnostics take time, but they couldn't give me an estimate on whether it would take hours or days, and it turned out to be a whole month before repairs were done. By Thursday, we had spent all of our moving and emergency funds on the car and staying, per the insistence of their service team, and had no choice but to get a rental that cost hundreds more to get to our new place. -On July 2nd (one full week after bringing in my car) I was told that Hyundai would cover 95% of damages. Only by word of mouth did I receive this. I never got any documentation, paperwork, or email until after long after my car had been wrecked. -On July 16th (three full weeks after bringing in my car) I was told that my car was complete and that they were just going to do some touch ups on my breaks to get it smoothly running. I never received any documentation for the work done. No paperwork, no photos, no bills, no emails, just their word on the phone. I don't think it is at all unreasonable to be skeptical of these repairs and the work, since I can't judge work I never got the chance to see or drive. -On July 20th (four days after being told my car was nearly finished) I contacted Service telling them to schedule an appointment, after I had scheduled my flight to St. Louis for July 30th (literally the soonest flight that I could afford). I asked to be emailed a confirmation of my appointment and provided my email address, but received no email...In fact, I received no paperwork from Dean Team whatsoever, until I spoke with Tom Gould much, much later. -On July 23rd (four full weeks after bringing my car in) I called again trying to get a hold of Bill, just trying to tell him that I would be there on the 30th. - On Thursday July 26th, (THIRTY ONE DAYS after bring my car in and trying to confirm a pick up for five business days) I woke up to a phone call telling me to cancel my flight, because someone hit my car while it was parked in their lot. My car was hit so badly that both insurance and the dealership says they didn't understand how someone could hit me that badly. They sent me two photos of the damage to my car, and no other documentation. At the time, I was not aware of the extent of damages as it had to be determined by the autobody shop, but I was told that the damages shouldn't be that much, since it was mostly cosmetic. I tried to contacted Spirit West auto body shop, the auto body shop Dean Team recommended and sent my car to, in order to get an estimate, but they also wouldn't give me one. I called the auto body shop and the driver's insurance throughout the week, but wasn't able to get an answer until the next week. I never saw photos that insurance took. - I called the auto body shop and insurance three or four different times throughout the week (week five since I brought my car in). Finally, the auto body shop told me they that insurance had declared the car totalled the night before I called, and I would have to work through the insurance company. They didn't bother to contact me to tell me that, they told me after several days of persistently calling them for updates. The reason they didn't tell me the car was totaled is because they were talking directly to Dean Team, who stepped in without my knowledge and never relayed any info to me, by phone call, voicemail, email, or paperwork. Dean Team has said, in writing, that they are not required to do this. Spirit West Auto Body, the shop Dean Team recommended, also no longer had my information and told me "Once the estimate is sent out, and deemed totaled, it gets deleted from our system." (Review Continued on Facebook due to character Limit) https://www.facebook.com/pg/DeanTeamHyundaiSTL/reviews/?ref=page_internal read more

You still have to go through the same dealership bull when negotiating the price (Let me check with my manager...), but I ended up getting a pretty good deal on one of the first 2013 Elantras to hit their lot. We originally were shopping for used, but the warranty on Hyundais sealed the deal on new for us. In the future, if we continue with another Hyundai, I'd likely stick with Dean Team for their extra perks - $25 oil changes by Hyundai certified technicians and free car washes any time they have the bay open at Dean Team Volkswagen, which happens to be right down the street from me. read more

We had a great experience buying our 2019 Tucson from Dean Team of Ballwin. Doug was very helpful and respectful to us! The only small complaint we would have would be, it took a very long time for the paperwork to be completed. I would recommend them and would buy from them again. read more

My son was moving from Chicago to Austin in June. His car broke down in ST Louis August 26th. He had been having issues with the car and had taken it to other mechanics. It was an 09 Hyundai Accent and he THOUGHT taking it to a Hyundai dealer would be the best way to get the right repairs done the right way. What a JOKE. They took their time diagnosing and he eventually rented a car and left for Austin, spending most of moving expenses on transport to and from Dean Team from the hotel, and paying for the hotel. After getting settled in Austin Dean Team called and told him his car was ready. he bought a plane ticket to St Louis to pick up his car. Then he got a phone call telling him his car had been hit by a customer while in their parking lot, only cosmetic damage. Then he got the call telling him that his car was totaled. The engine to his Accent was basically rebuilt by Hyundai, it was repaired under warranty. Dean Team is complaining that my son paid nothing for the additional repairs done on the car. Don't you usually pay for mechanic work when you pick your car up? My son never saw his car again, well pictures of passenger side front end damage, headlight smashed etc. Also my son never saw any paperwork on what repairs were actually done to his car. Since Hyundai paid for 95% of repair cost, I am sure Dean Team got paid. The insurance of course didn't give my son enough money to get a car comparable to what he had, we all know that story. I wrote Patrick Dean a letter asking for some help with getting my son another car. I KNOW that car dealers get cars for next to nothing and they could easily give him a car for $4800 which is what the insurance settlement made available. I was trying to appeal to his conscience. They called him and said they wanted to help and would work with him as far as getting another car went. That they wanted to make things right, and even though they weren't responsible................HA HA. Tom Gould called me back at 6am, didn't look to see where my area code was, and the offers they wanted to make were for an 2011 Elantra for $11,000, financed of course, and not in house financing. Any dealership has that same offer, just look online and do a search for a 2011 Elantra. Then they have the nerve to say they didn't know what money my son had to work with. $4800..............DUH When you say $4800, that's what you have, right? And why would my sun fly to St Louis, spending time and money to get a car from Dean Team for the same price he could get the same car for in Austin. Do they think he is STUPID? On SureCritic Thomas DG says that he spoke to me a couple times and i was OK with everything. he only spoke to me ONCE. He also says the worked with the insurance company and many other things they didn't do. He makes it sound like he hasn't and doesn't know what my son can afford for another car. When someone says $4800 don't they mean $4800? He also pleaded with my son to change his one start rating. WHY SHOULD HE? My son took his car to Dean Team Hyundai for repairs in June. A month later was told his car was totaled and now has no car. Look at other reviews on Yelp for Dean Team Hyundai, many are one star. BEWARE OF DEAN TEAM HYUNDAI. read more

Dean Team Hyundai - My son's car, left at Dean Team Hyundai, Ballwin, MO for repairs.  Totaled in their parking lot by a customer, my son has no car now. - Car Dealers Near Me - Ballwin, Missouri

working with this establishment for the second time. they told me my vehicle had 4 accidents... i did a Carfax report and it has none. they proceed to low ball my trade in. the sales manager (i assume) sitting up in the crows nest... probably the worst person i have ever dealt with. no customer service, JUST HORRIBLE. this is my voice out to the public STAY away from them... jesus... HORRIBLE the sales lady... she was great... the other ones... HORRIBLE... did i say horrible? just making sure. read more

After messing around for 3 days with another dealer that starts with Nap, I visited the Dean Team site. 9 hours later, I drove off in a new Palisade Calligraphy with a decent reduction off MSRP, and fair trade in value. Brion was my salesman, good communication, to the point and didn't try to sell be the London Bridge. One of the best experiences in buying a car I've had. read more

Two words to describe this place slow and shady make sure your price you agreed on matches final finance sheet mine did not they added 100000 mile 10 year warranty without consent then acted like they didn't want to take it off this never happened while dealing with other dealers so I will be going back to them read more

Bought a 2018 genesis which comes with complimentary valet service for repairs or maintenance. Which means they come to your house or work bring a loaner to you and bring your car back when finished. Genesis scheduled my appointment for 10:20 am on a Wednesday and Ithey scheduled to pick up my car at work. I am with patients all day and told them I would leave the keys with my receptionist or anything else they needed They said I had to meet them at the front fill out paperwork and be the one who physically handed them my keys. After going over my job situation again telling them I may be in the middle of a procedure and can I fill out paperwork before hand, all I kept getting was a no. No help with your situation. I called Hyundai and dean team told the same thing to them. Hyundai then called Suntrup Hyundai and they were all to happy to help me and accommodate me in any way. Very happy with Suntrup very disappointed in the dean team read more

I just bought my second car from Dean team and I can't say enough about them. They work with you to find the car that's right for you and a good deal. The service dept is patient and courteous and explains everything in detail. I actually feel like they care and they take the time to get to know you and the situation you are in. Not to mention that the cost for a hyundai is less than toyota and honday and the warranty is longer and better. I"d recommend them to anyone... D read more

Very rude floor manager screamed at me and said "get out, get out, get out" after i gave him my offer for a tuscon suv. Even if he did not like my offer that is not how they should handle it very unprofessional. read more

Went to Dean Team Hyundai to purchase a Tucson Ultimate. Jamal did a great job "selling" the car. Ready to purchase, Jamal did the paperwork for financing. After nearly 2 hours sitting at a little wooden table in the middle of the showroom, I still had not even met or seen the finance guy. Rather than coming out to meet me or bring me to an office to discuss financing options, Richard, would send Jamal back and forth with his messages never including the interest rate and instead bringing papers that had what seemed like very random numbers and monthly payments. Richard, who may not be a living person, reminded me of the banker on Deal or No Deal.. never saw him. There were never apples to apples to compare and when questioned they were adding additional years of the warranty but not disclosing that. I strongly believe they were trying to trick me so that they could make the most money. My dad passed 20 years ago, but I remember as a 20something going with him to Dean Team to purchase a car. A vivid memory is of us walking out and my dad saying that we would never buy a car there...ever. He'd be proud of me walking out of there today. I ended up next door purchasing a car the same day for about $8000 less! read more

Took our Hyundai in for service and they tried suggesting we needed a fuel system cleaning, coolant change, and transmission fluid flush. All services were unnecessary being that the car only had 60,000 miles. Check your owners manual and follow the service schedule before they try to snake you into spending your hard earned money. read more

Do NOT go here! Salesman, Tommy Daher was rude! When I asked about all cash buy (other dealers offered all cash discounts) he said "We don't WANT your cash, we WANT the interest from your loan". I was there Friday, 2/28 for over 3 hours. I brought $15,000 CASH, I know what I wanted. They had me waiting near 2hrs then FINALLY give me a monthly amount on a loan THAT INCLUDED a warranty I never asked for! When I asked what my payment without would be & interest rate TOMMY SAID HE DIDN'T KNOW!! 30 minutes later he comes back w/payment minus warranty and interest rate. I decided to take the truck home, do research on the "FIRST MILE" warranty. Then finance manager Richard Martin comes out and asked "what issue I had with the numbers". I told him I just wanted to do research, drive the truck home (which other dealers offered me a weekend) and come to a decision. Mr. Martin THEN tells me if I come on Saturday I'll have to wait 5-6 HOURS. I left $5,000 and drove home. The truck needed alignment which they said couldn't be done till Monday so Saturday I called/spoke to a claimed manager named Gordon who, after I told of the bad experience to this point and said I'd prefer come back on Monday and do all at once being 20 miles away said it had to be done by last day of month BUT he would have me in/out in 20 minutes and set up with a different finance manager, have it detailed a second time with alignment on Monday and fill it up. I came back Saturday and brought my 2 special needs kids w/Downs Syndrome. I ended up there almost 3 HRS, still had to deal with same Richard Martin finance guy who calls me to office telling me after I declined warranty I could have it for same monthly cost quoted night before WITHOUT warranty because he got better rate. When I asked what that was without it was $70 less and near 5% LOWER which I said I would take. He was miffed then handed me Missouri Registration WHEN I TOLD THEM MULTIPLE TIMES REGISTRATION NEED BE OREGON WHERE I HAVE A VALID LICENCE I SHOWED THEM ON FRIDAY (for both loan & test drive they of course saw my licence!). I take come here to help my dad w/stage 3 cancer. Richard Martin said lender, Santander Consumer USA in Ft. Worth WOULDN'T FINANCE IF NOT IN MISSOURI! I told him Oregon reg was a deal breaker, tore up the Missouri reg and said FIX IT OR GIVE ME MY $5,000! 20 minutes later he has Oregon DMV paperwork, took the other $10,000 cash ($15,000 total), had me sign the usual and out the door I go. Sunday, 3/1 I discover the LOCK button on one of the FOD remotes didn't work. I called Tommy Daher who said "he wouldn't do anything about it, not his problem" so I reached out to who (I was told was owners son and general manager of all dealers PHILLIP DEAN. He did intervene and a locksmith is ordering a new one and bringing to my home to program. When I stated my wife was bringing the truck for alignment with both VIN inspection and DMV Fees Richard Martin was rude, said WE had to take care of mailing DMV papers wouldn't give them, said were at their Volkswagon dealer across the street. Phillip Dean told me they had to go to a dept there to confirm loan funding. Then was told that Santander Consumer USA financing worked differently. I explained Oregon DMV would take 4-6 weeks and he said he would have it put to top and expedited. I called on Thursday 3/5 and transferred to Gen Manager of the Dean Hyundai who, when I explained I just wanted to get DMV paperwork sent in for reg & plates and only had a 1 month temp pass on truck and a week near gone Matt said "if I registered in MO like MOST buyers it wouldn't be a problem for me!". For THIS they charged a $199 admin fee! I've dealt with large & small MO dealers without issue. ALL THESE PARTIES SHOULD BE FIRED! read more

My husband bought a car just a few months ago and Justin Flynn was the salesman. Just this month we had to purchase a car for my son due to unfortunate circumstances and Justin made us feel easy about our choice and did not pressure us at all. The car was ready to go for a test spin when we got there, and he helped us through the purchase price without feeling like we had to do the back and forth "Dance". The only reason we did not give 5 stars was the final paper work took a little too long since they had multiple people buying cars that evening. Love that they have free car wash when you buy a car. I would recommend them to my friends and family. Nice dealership in the Manchester Ballwin area. read more

They've been my #1 dealership since 2004. I bought my car new there and was able to negotiate so many options into the price that I already would give them 5 stars for that alone. For four years I had my car serviced and repaired there before moving and never once had a complaint about the quality of service or the price (it was still expensive at times, but their quality, timing and professionalism makes it worth it). While away from St. Louis, my car came down with a terrible squealing noise behind the right front tire. Over the course of three years I went to four different dealerships and one autobody store and not one of them could solve the problem. I resolved that it would never fix itself and simply ignored it. I recently moved back to St. Louis and took my car in for its 105,000 mile service and asked if they wouldnt mind listening for the noise (it means driving my car for 20 minutes until the engine warms up). Not only did the dealership have the patience to find the noise, but they immediately detected the source and called me at 8 am to tell me they started work on my car at 7 am (WOW) and had located the noise and she would be ready to go home that day. When I asked about the price - the repair, the service and the man hours were till under $1,000. The people who work here are generally nice, caring and extremely knowledgeable. This will always be my dealership no matter where I live. read more

The service team has always been incredibly helpful and seemingly well-managed, but the payment lady who I checked out with 9/21/18 spoke too quickly for me to understand her - as if she was impatient with me. When I finally figured out what she was asking and was leaving I wasn't thanked for my business or even told goodbye... I was actually a little shocked. Appreciate every other employee I've met there, though. read more

I have called multiple times to figure out an ongoing issue and have been given the run around for over a month. On top of that, I've had to deal with the receptionist who is always rude, clueless and unpleasurable to speak with. Can't wait to get this issue resolved so I don't have to deal with this company again. read more

My wife and I leased a 2016 Genesis Ultimate this weekend and want to leave this review while the positive experience is still fresh in our mind. The team, particularly Ben French and Adam Novik were outstanding during what turned out to be a lengthy decision-making process. They were fair, honest, and dedicated to ensuring that we had a great experience. I have already recommended that an acquaintance visit the store and work with Ben and Adam as a result of how we were treated. Thanks so much for everything---we're looking forward to working with you again in the future. read more

End of November 2016 made an appointment by telephone for a tire pressure indicator problem and a check-up. The Hyundia indicated that it was time for a check-up. Scheduling assistant confirmed on the telephone that the services were covered by warranty, but the service department would telephone and confirm. Service did telephone stating the auto was ready to pick-up, but found 2 issues requiring attention; wind shield wipers streaking and carbon in fuel line. These were maintenance items not covered by warranty. Ok'd fuel line maintenance @ $149.95. When picked up the auto the bill was $506.76. Services performed included standard oil change, tire rotation, cabin filter replacement and coolant flush. I had already changed the oil with synthetic oil and had the tires rotated. The cabin filter had been replaced previously by Dean Team. I argued with the service advisor (Sean Behymer), but paid the bill. Received an email Sunday from Tom Gould (service directory) inquiring about my experience with Dean Team service. The email referenced the survey and stated 'If for some reason you can not give us all 10's and yes's please contact myself so we can try to get it resolved.' Telephoned Dean Team and left message for Tom Gould Tuesday 11AM and later at 3:30PM requesting a return contact. No contact from the Dean Team. Completed the survey and received follow-up email from Tom Gould. He did the math and for the services rendered he stated I was charged appropriately. I told him I did not argue the math, what I was complaining about was the services rendered without authorization. His conclusion was 'On a positive note you will not need anything like that service again until 60,000 miles.' I replied 'I do not plan on servicing my vehicle at your location in the future. I pass several Hyndai dealerships on the way to yours. I have made that journey out of some sense of loyalty to the dealer from which I purchased the auto. But I will make that journey no more.' read more

I love Dean Team Hyundai to get my Hyundai serviced. Every time I have gone in, I have been told exactly what repairs or service my car needs, and they even go as far to say what services I DON'T need that I thought I would according to Hyundai. I never feel like I'm being taken advantage of, and that's important to me as a young woman. Dean Team is always very fast in taking care of service needs and are always honest about the time it will take. Everything is great, but I do have two recommendations. The first is to bring back Saturday service hours. This was the most convenient time for me, because I didn't have to leave work early or on my lunch hour to get service completed. The second is to have a better process for loaner vehicles. I recently got my 60,000 mile service done, and this was going to take a very long time, so I was told I would be able to get a free loaner vehicle which was amazing! I signed the paper stating that any damage sustained to the car would be my responsibility, but this was never gone over which I feel is important. There was also no walk around of the loaner vehicle or disclosure of previous damage, so I was unaware of any of these things. When I returned the car at the end of the day, the service advisor showed me some major damage to the front hood of the car that I did not know if it had been there before I received the car. He told me he would check with his manager the next morning and call me first thing. Thankfully, the damage was already there from a previous customer, but I was concerned about this for quite some time. I think it would be a much better process to explain the customer is responsible for any damage, show them any pre-existing damage to the car for their own knowledge, and do a walk around of the vehicle. This will help ensure that everyone is on the same page. Other than those things, I will continue to go to Dean Team for my service needs! read more

I had a fabulous experience with dean team! My salesman Paul smith knew his cars and really listened to what I needed. I'll be recommending him to my coworkers and friends. read more

Since buying my car from this dealer I have had nothing but problems. When financing they gave me double the rate I could get at another store but they had the car I wanted so I bought it. I should have known then. They gave me the wrong title and that caused two months of delay in registering the car. All the while, the finance director was ducking my calls and stringing me along when I did talk to him. And when I went back for a detail of my car it took over two hours to finish. This is by far the worst car experience I have ever had. read more

Mike Wright was a fantastically knowledgeable salesman and he was not pushy. We were so glad that we were able to buy our new car from Mike!

Very friendly. I take my car here even though it's twice as far as the closest Hyundai service dept. Unfortunately this time they didn't have a part for scheduled recall work and will have to go back. read more

I have had very good experiences at Hyundai dealerships throughout the life of my car. It was one of the deciding factors in looking at new vehicles and I chose to stick with Hyundai. That being said, I had never been to the Ballwin Dean Team location. I had my car towed there after getting a flat tire and having some shaking in the wheels. I spoke to someone specifically saying there is a flat but the other wheels felt shaky and asked to have them checked out as well. I got a text a few hours later saying the car needed a new tire which wouldn't arrive until 4 days later, I agreed assuming they had diagnosed the problem and this was the fix. Got a text late in the afternoon that 4th day saying the vehicle is ready for pick up, tire was on and "holding air" but the wheel was badly bent, along with at least one other wheel. I attempted to call several times to get more information with no answer. When I picked up my vehicle the check engine light was on, it had not been when I left it. They did not even mention the light and when I asked for information about the wheels, etc, I was blown off. Charged 190$ and out of a vehicle 4 days to not even have the problem solved...Customer service has been terrible, have yet to reach the head of the service department. Would not recommend. read more

I recently purchased a new vehicle from Dean Team Hyundai and it was a wonderful experience no hassles or pressure just a wonderful buying experience and my salesman E. Davis made this experience as smooth and effortless purchase. I love my car. Thanks again Dean Team read more

Dealing with Mike Wright was a first rate experience. He answered all of our questions and did an excellent job working with us and dealership managment. We will definitely recommend your dealership and Mike to friends. read more

Recently had my 2003 Sonata in for service. Replaced valve cover gaskets due to diagnosed oil leak by the Dean Team service tech. $700 later, leak was worse than before entering the shop. I complained to the Service manager via the follow up survey from the shop. Manager did contact me and scheduled a date to repair again, which resulted in another $200 out of pocket, but the leak was fixed! Two weeks later the car has developed a knock and I had a 30 year fleet mechanic take a look and he found that 2 sparkplugs had now been seated past the sparkplug well stops, deep into the head causing interference with the crankshaft (knock) and the hex nut on both sparkplugs were torqued until they are now completely rounded so that they cannot be removed without major top engine overhaul! The journeyman master mechanic concluded that this was done intentional. I'm consulting a legal firm to see if I have an actionable cause for recovery of time & money spent on fixing the damage caused as a result of the horrible service received at the Dean Team of Ballwin, Mo. Please consider any of the other local Hyundai dealership before wasting your time and money at Dean Team!!!!! read more

This was one of the most stressful and worst experiences of my life. I purchased a new Sonata from Dean Team Hyundai in January of 2013 that included the platinum service package with oil changes. All seemed fine until we needed out first oil change a few months later. We brought the car in with the oil change coupon and found out that the VIN numbers didn't match on the coupon and the car itself. We then found that the wrong VIN was put on all the paperwork for the car and service. We had to redo all the paperwork and resign everything. This caused some headaches, but was fine as long as it was fixed. Well it wasn't. Around October of 2013, we needed to get another oil change and found that the same problem still existed. Somehow NONE OF THE PAPERWORK GOT FILED THAT WE RESIGNED. So we had to find out what happened and worked with the GM to get it fixed. Through a bunch of headaches and other communications he said he was finally able to get it resolved... But it still wasn't. We brought in the car again today (3/22/14) for an oil change and there still was something wrong in the system. They said "they weren't really sure what happened" and they would call me on Monday. I honestly am apathetic at this point and don't trust a soul at that dealership. I'm not sure if they are all just a bunch of uneducated baboons working here or what. I don't understand how filing paperwork can be this complicated. I understand there was a mistake made, but it should have been fixed THE FIRST TIME! If they can't get something like this right after almost 1.5 years, there is NO WAY I would ever recommend them to anyone or will be buying another car from them. read more

After an unexpected total loss of our 2012 Hyundai Sonata we knew just where to go to purchase another Sonata. We had been using Dean Team Hyundai for service on the totaled Sonata and had always had great experiences with Stan in the Service Department. Going in, we did not expect to purchase that evening. Working with Reed and Scott quickly changed our minds. We drove a couple of Sonata's and decided we liked one enough to want to purchase. Reed made the whole process easy and comfortable- something we haven't experienced at a car dealership before. He was very friendly and knew his way around the vehicles, explaining all of the options on the car to make sure we were comfortable with it and he did it like he was talking with a friend vs. a potential customer. Scott was very easy to work with as well and provided us with a great experience and some valuable advice and assistance on our total loss vehicle. Scott introduced us to Tom just before we left and again, such an easy person to talk to! We love our new Sonata and can say without hesitation that we will recommend Reed, Scott, Stan, Tom and Dean Team Hyundai to friends and family that are in the market for a vehicle! read more

I purchased two cars from dean team, the first a sonata and the experience was fine except they did not install the license plate bracket and trying to get that installed required a special ticket from sales to the service dept. then I purchased a second car a elantra w/ remote start, I had to come back to have the remote start installed, so upon my return and waiting an hour they said the part was not in, they gave me a rental and told me to leave my car and it would be done in a few days, they then called and told me the factory remote start for a 2013 elantra did not have harness designed yet? So when one became available then they would install it? this is very was very frustrating and I complained that I purchased the car w/ this feature and now I have to wait till who knows when, well upon numerous attempts to contact sales, no one got back to me, they seemed to avoid me, finally I got a hold of my sales person and he finally got them to agree to install an aftermarket remote start, well I planned on bringing my daughter car the elantra up to have it installed and get another loaner, so I gave my daughter my pilot because she had an a.c.t. test that day, I got to the dealer waited another hour then asked if I could get an suv to replace mine that she was driving because I was taking my family of 6 out that day I didn't have my suv because I gave it to her so I could get this installed, there response was this, we don't want to loan out a suv because the weather is bad and we sell more suv's in bad weather, I told them it could be minivan, used, I didn't care just needed six passengers, NOPE could not do that for the customer who bought 2 cars in 30 days, had to return to the dealer twice to get what was already paid for? DO NOT EXPECT SERVICE AFTER THE SALE!, So after an hour I just left w/ my car, no remote start and went to exchange cars w/ my daughter, the sales person called me because I left and said I will have my G.M. call you, NOPE not even a call, The reason I am putting this out there is to let people know, don't take delivery based on promises or figure they are going to follow through w/ what they say, you're a # and once the transaction takes place, then you are an annoyance! read more