Excellent service Wonderful staff…read moreThx for the quick resolution to my issue. Always there when needed! Try them, you will be glad you did. Earl from Spokane Valley.

I have been having soot on my siding for the last few years from the gas fireplace Falco's…read moreinstalled for me. I took pictures a couple years ago and sent them to the service manager. He told me that was the way it was suppose to be. I have cleaned the siding myself or hired someone to power wash it for me. I I have it serviced by Falco's. I did the Preventive maintenance Oct. 23, 2024, just like I have in the past. After the Preventive Maintenance this year the soot was the worst I have eve seen . This year I took pictures and sent them to "Frost Fire Service" and asked if that was normal. He replied immediately and and said absolutely not. I made an appointment for him to come to my home. In fact I showed those pictures to my 101 year old dad and he took one look at it and said "Incomplete combustion". The owner of Frost Fire Service said, "your dad is right." He took my fireplace apart and showed me several things they missed or were doing wrong in their Preventive maintenance. Among other things: This is from Frost Fire's Annual Service and Cleaning: REPAIRED ELECTRODE SPARK CABLE END GASKET ON BOTTOM OF BURNER AT VENTURI TUBE, ADJUSTED MANIFOLD PRESURE AS IT WAS TO HIGH AT 4.9-IN WATER COLUMN, AND PROPERLY POSITIONED He also noted Because they did not use "BEST BUILDING PRACTICES WOULD HAVE HAD THIS TERMINAL CAP INSTALLED 24-IN BELOW THE VINYL SOFFIT INSTEAD OF 18-IN ESPECIALLY SEEING HOW THE NEAREST VENTILATION SOURCE IS 28-IN FROM CENTER OF CAP. He also suggested' "A VINYL SIDING STANDOFF ON THE EXHAUST TERMINAL SHOULD BE CONSIDERED". since it wasn't installed properly to begin with. I once more took pictures and the invoice with everything explained to FALCO's. I just wanted them to remove the soot this year because it was so bad and the tech caused problem.. Without looking at all the pictures I had or even coming to my home to look at it the service manager said it wasn't their responsibility. He said I should have called sooner. I clean the siding every year so there was nothing to see until after the stove was started and it accumulated like it did every year. The only time I am out where the soot is it is when I put my AC cover on in the fall and take it off in the spring. I turn off the gas fireplace every spring and have them service and start it in the fall In fact right after the service was done by them I called thinking the flame was too high. They emphasized it was done properly and if the service man came back there would be another service charge. I cancelled the appointment I made to have him come back because their answer is always "that's the way it is suppose to be and it was done right." Didn't need another $200.00+ service call. I notice a lot of other people have the same reaction from Falco's. All I was asking from Falcos was for them to clean the soot mess their tech created. I didn't want anything else. . i just want them to send someone out to clean my siding and soffit. There was a silver ling to this mess. I found Ryan the owner of "Frost Fire Service" that cares about the customer and does a thorough job for Preventive maintenance. I watched him just as I have watched Falco's tech. They were in and out and checked boxes they did things they didn't. I was a loyal customer for over 30 years with Falco's. We loved their nursery and they installed a free standing gas fireplace for us before. We got parts from them "thermo something". The pictures show all the soot on the side of the house and soffit, the soot on the windows of the fireplace that accumulated in just 6 months. It shows debris that shouldn't be there. burn from gasket that needed replace that should have been noticed. How the logs were placed by Falco and how they should of been place to avoid covering up "air holes?"

Amanda was very prompt to respond to my urgent request for a quote. She was able to get me a very…read morereasonably priced unit and install it the next day. She was very knowledgeable and I would not hesitate to use her company again.

I contacted AF Honest Home Services for a second opinion about the condition of our furnace in a…read morehome we just purchased. AFHHS responded by visiting in a couple of hours and providing a preliminary assessment. A deep dive evaluation was scheduled for later in the week. The technician who arrived was very knowledgeable and thorough in his evaluation, pointing out a couple of things that contradicted the original evaluation by the first company. Although the AF technician indicated the furnace was a bit undersized for the square footage of our home, he said the furnace was in reasonable condition for being 11 years old. He recommended a thorough cleaning of the furnace in the spring before committing to purchasing a new furnace. We are very pleased with the results of calling AFHHS and will be looking forward to their service in a few months.

I had a tech from Strum come out to service my system. His name was Nicolis and he was awesome! He…read moretook his time and did a very through inspection of the system. Once he was done he explained everything to me and gave me some suggestions to further improve the performance of the system. He was friendly and respectful and patient as he explained what he did and why. I highly recommend Strum !

Have been Sturm customers for many, MANY years. Our heat pump was not functioning properly so we…read morecalled for service. They sent a super young man, and we were billed and paid the almost 200 dollars. Sturm was going to have a tech come out and tell us how much a complete repair would be (I ass u med) we paid for that and we also asked the tech to have sales contact us for bids to replace HP with another heat pump or A/C unit. After over a month of no contact, I finally got the poor receptionist to explain that it would be over 800 dollars MORE before they could tell us how much it would be to fix it. And, she politely said she would ask sales to contact us to follow up on repair or replace. OVER A MONTH OF NOTHING and now over 800 to do something we paid for in May. They threw away a long relationship with us and we are telling our friends, colleagues and neighbors.

We have had American Eagle service our HVAC equipment for the past two years. The first year was…read morefor emergency service. Their fast response was outstanding. Knowledgeable & professional service all the way around, and all at reasonable rates. They are 2nd to none. Would highly recommend.

Scheduled an estimate, that went smoothly. I was told I would get my bid within 2 weeks, after 2…read moremonths and quite a few fruitless phone calls I got my bid. When I called to schedule I got an appointment for 6 weeks out. They did not show up, subsequently after several messages over a couple weeks I found out they did not schedule me but could now schedule me for 2 months from now. I did not accept their offer. Ended up going with a slightly pricier company that wanted my business.

Our hot water heater was going out - it was about twenty-eight years old. We have Norco Heating…read moreand Air Conditioning service our furnace and air conditioner, and have been super pleased with them. So I called and asked if they install tankless water heaters, to which I was told they do. Peter came out and gave us an estimate. Yesterday a crew came out and did the installation. The crew was two installer and two electricians. The crew was outstanding- very polite and respectful. They actually took an hour less than was estimated. When we received the bill via email it was less than estimated. When I called to pay over the phone, I asked about the lower price. I was told it was due to a rebate on the tankless water heaters.

Git new Heat Pump installed. Very professional. Finished in 2 days like promised. Unit so quiet…read more Ac use is down. Madiea g3 evox would recommend them

Just over a year ago, October 2024, we had a Daikin split unit installed in our 250 sq foot space…read moreat a cost of over $11,000. I have not reviewed sooner because I don't like writing negative reviews because I know it can hurt a business but I also believe we have a responsibility to other consumers to share our experiences so they can make informed decisions. I was assured that this unit would IMPRESS but all it has done is disappoint. It does not heat or cool this VERY small space. Epic was called and came out twice only to tell me that it was working properly. We are faced with using space heaters, fans and a portable AC to find any relief from the cold and heat in the winter and summer, respectively. I just find it disappointing that more locally owned businesses don't stand behind their work or their product. Are we a society that focuses on greed and not quality? My message to those consumers who might be considering EPIC, would be to keep on looking, you'll thank me later.

Our furnace quit just as winter began. The company that installed it was out-of-business, but one…read moreof the technicians now worked for Epic. Epic dispatched him and he made a quick diagnosis. Nearly a month passed while the errant part wended its way towards Epic. We endured sub-zero temperatures while playing musical space heaters to keep parts of the house warm without tripping breakers. We were promised our repair the Tuesday after Xmas. Epic managed to get the furnace repaired just before Xmas eve. Thanks for making our Xmas merry and WARM!!

I cannot really comment on the plumbing prowess of this company, as they simply replaced a plug-in…read moresubpump at my house, but I can let you know that they charged me $953.75 for this job. The pump cost $150, so according to my rudimentary calculation, they charged me over $800 for about 20 minutes of work. You might want to go with a company that charges $150-200/hr, which is industry standard for the Spokane area, rather than these guys. Receipts are attached.

I am very happy with Division one plumbing! I called and was able to get them to my house same day…read more Dave and Terrin were kind, quick, and fixed a problem we had been having for months no problem. I would definitely recommend them for all your plumbing needs! 10/10

I've had a lot of work done by Valley Electric from hooking up a few lights, to the hot tub set up…read moreand the generator backup plug for our panel and these guys are top notch all the way. Very friendly and personable, fair pricing, showed up on time and they were ready to work. I'm glad I met Chad over at Valley because when one of my guys backed my truck into the overhead power line running to the garage from the house, I called Chad (he had given me his cell phone at one point so I could get a hold of him personally if I had any issues) and he was at my customers house 30 minutes later and had it fixed soon after. Needless to say they made me look good to my customer and because of how prompt and professional they were my customer was at ease. If you need electrical work done, Valley Electric should be your first call.

Called a couple of the highest rated companies and Troy was the only one to answer the phone…read more Explained our issue and he was able to have someone at our house by 1100 same day. The 2 electricians who showed up were very courteous and accommodate our request to wear masks. They quickly assessed the problem and fixed it within 15 minutes. I will definitely keep them at the top of my list and will not hesitate to hire them again.