Update: This place damaged my lashes and has done nothing to resolve it. They said they would reach out to me but never did. I emailed both corporate and the location directly and received no response. Extremely disappointed in the lack of accountability. - I'd like to clarify the sequence of events, as the version shared in your response doesn't accurately reflect what happened. I had a lash lift 8 weeks ago not "a few" which, based on previous communication from your studio, is within the standard timeframe. The technician only asked about my prior treatment after I was already lying down on the table. I came in without an appointment and asked if I could do a consultation. She let me know there was already one in the system, so I explained I just wanted to go over what happened last time. She listened and responded, "We can do your lashes today." At no point was I advised to wait or postpone the treatment. With this being the second time I've experienced lash damage here, I'm concerned about the pattern of placing responsibility back on the client. I've also reached out via Instagram, since your emails are bouncing--happy to continue the conversation there and work toward a resolution. -- This review is for their lash lifts. I've been to this studio three times. The first time was amazing. Kayla (who I don't believe works there anymore) gave me the best lash lift I've ever had. The second time, I forgot to select a specific tech and ended up with someone who completely damaged my lashes. They were frazzled, bent, and over-processed. When I gave feedback, I was told it was bec of my eye shape which felt like an odd way to deflect responsibility. Thankfully, Kayla was able to fix it a few days later. A year later, I decided to give the studio one more try after seeing they now had a "master lash artist." Honestly, I came back because it's the closest one to me and I was hoping things had improved. I even came in ahead of time to explain what happened previously to make sure it doesn't happen again. She was kind and seemed to listen, but the overall result looked messy and uneven. She asked if I liked it, and I honestly wasn't sure how to respond. It didn't look right, but I also wanted to give it time to settle. I said I'd wait it out since she reassured me I could come back, but realistically, a service like this should be done right the first time. This is the only lash place I've ever had to return to for a fix. Normally, you get the service once and it's done correctly. The studio is clean and the staff are nice, but the inconsistency and lack of quality control are unacceptable. read more

Deka Lash - For reference: top photo lash lift from a year ago w Kayla - natural, clean, and even. Bottom is yesterday's result. frazzled and uneven. - Eyelash Service Near Me - Anaheim, California

This lash studio is very modern and clean. My eyelash technician is Astrid. She is very personable and professional. I like how my lashes look. Deka Lash is located in a shopping center. There's plenty of parking. The Reunion Kitchen restaurant is near so is Happy Nails and Mother's Market. There is also a Starbucks, LA Fitness and a Corner Bakery restaurant in the same shopping center. You can get your lashes done and grab a bite to eat afterwards. Deka Lash also offers membership plans which can save you money on your refills. read more

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I gave Deka two star because the pricing just didn't match the experience. I booked through ClassPass, which stated it covered a full set, but when I arrived they initially tried to charge me extra and asked to put a card on file. They did honor it, and the salon was clean and the application itself was neat, but the full set felt very light and lacking in volume. I had to go back the next day to even it out. Two weeks later I went back for a fill, and although I was running late, I was told they could only do about 10 minutes worth of lashes. When I asked to reschedule, I was told there was only one person working the entire weekend and nothing was available until Wednesday, so I didn't end up getting my fill there. I did ask if they could remove my card on file and they said they could not. So instead, I went to Elegant Lashes by Katie in Tustin, and the quality was noticeably better! My $60 fill there honestly had more lashes, better volume and shape than the full set I received at Deco. Both were "natural" look. Overall for me, Deka Lashes seems overpriced for what you get. read more

2nd time I get my lashes done by Deka Lash, I got them done on Friday, and by Saturday and Sunday, they were falling off. I didn't wash my face as instructed at least not around the eyes. Today is Monday, lashes in right eye are lesser than my left eye. I paid $170 for full set. Not happy with this set. I've had lashes done other places, but because I needed lashes for an event, I came here Friday. Disappointed. I will be calling to see what they can do to fix this, I'd be happy to change my review if DL either credits my charge or does a new full set. UPDATE: I changed the rating to 5 stars, the owner read my initial review (3 stars) and had me come in right away to fix my lashes today. He was very accommodating, and Christina was meticulous about ensuring my lashes were full and stayed on for longevity. I appreciate the quick fix turnaround and I will definitely be back. Here's my After pic. Thank you Deka Lash Anaheim Hills! read more

Deka Lash - Deka Lash A.Hills. Done Friday, results Monday. - Eyelash Service Near Me - Anaheim, California

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I can't believe I waited this long to get lash extensions...now I'm obsessed! My lash artist Sumie was wonderful - professional, friendly and asked a lot of questions to make sure I was getting the look I wanted. The location is extremely clean and I felt very safe with the COVID protocols in place. I highly recommend Deka Lash and Sumie. You will not be disappointed! I loved my lashes so much I became a member! read more

I am so excited to have Deka Lash come to Anaheim Hills! It's in the Canyon Plaza near Reunion. I set an appointment with Rutvi, and she was such a great artist to work with. She asked me what type of look I wanted, and exceeded my expectations with how my lashes look. I wanted a full, but natural look and I walked out the door with just that. They look like my lashes, but better! They have a great membership program, that includes lash volume, and fill options, that I was excited to sign up for. They even have an area with merchandise you can buy to take care of your lashes to help them last longer. A great, one stop shop! I can't wait to see Rutvi and the team again in a couple weeks for my first fill! I highly recommend them, and am excited to support a locally owned business in the community! (If you're concerned about Covid precautions, I felt very safe at my appointment. It was very clean, everyone was wearing masks, they had temperature checks, and Rutvi wore gloves, and sanitized her hands multiple times while applying my lashes.) read more

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I am very pleased to revise my post. Management reached out to me right away. Explained why/what happened. Apologizes accepted. I booked an appointment. To my surprise (a very pleasant one) management was there to meet with me. I call that excellent customer service!!!! "Sumie " Lash Artists was very professional, took her time to ensure My experience / goal /expectations were all meet. Thank you so much!!!! read more

Deka Lash - Lock door no one available for appointment - Eyelash Service Near Me - Anaheim, California

Kayla did an amazing job on my lashes for an event and had great attention to detail!

Kayla is the best! Recommend her for lashes all the time. Beautiful salon & well maintained.

My review is for corporate and the staff that enforce this policy. I own two businesses, and the one thing I know for certain is that charging half the price of lashes when someone needs to change an appointment to the following day, is a sure fire way to lose good paying customers. You don't charge loyal, subscription paying, customers a cancellation fee. Most certainly not the first time they've ever had to do it. If it's a chronic issue, that's one thing. This however, was not. In a world of Covid, lack of the ability to find qualified sitters, kids that wake up sick, you have got to work with your clients. Client testimonials and word of mouth marketing is how businesses grow. Keep your customers happy so they help your establishment boom in a community. I will never come back and I will not refer any of my friends to you. It would have been worth eating $75.000 to keep a loyal, monthly subscription client that helps you obtain free customer leads. You should probably rethink your policy if you want to make money and keep customers. read more

Just found out that I'm old. Skinny jeans and a side part are no longer on trend. So, I booked a lash appointment immediately as I refuse to get old (without putting up a fight)! Love my lashes! The salon is very cute, clean and super safe (all COVID protocol in place)! Best excuse to lay, unbothered, for an hour-ish (and not have to get a root canal). Owners are particularly awesome! Highly recommend. read more

Deka Lash - Eyelash Service Near Me - Anaheim, California

I went to have my lashes done today, i have been holding it off for awhile since it was my first time. My experience so far, was really good. Rutvi made it comfortable, so comfortable that I caught myself falling asleep for a few seconds. I will definitely recommend deka lash and Rutvi to my friends. read more

I've never had anything done to my eyelashes before I went for a lift They look wonderful and I will return again read more

Best customer service! Rutvi was amazing with me during the entire process! I wanted something noticeable yet natural. It was my very first time doing lashes and to be honest I was quite nervous! Wasn't sure how it all was going to come out, Rutvi reassured me for the beginning to the end! Very patient with all my questions, concerns, and anxieties lol. She frequently checked in with me to ensure I was comfortable. Seems there was a misunderstanding in my part, which led me to come back in to get my lashes fixed (to be honest it had me second guessing getting lashes), but Rutvi reassured me once more and had me walking out feeling like a new person :))) I feel confident, feminine, and loving my lashes!! If you are curious or need lashes done, go to Rutvi! You'll love her! She is amazing! Thank you again Rutvi!!!! read more

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Hello I went to decka lash and the lashes started to come off I called them and they said they'll get back I've been trying to call but no answer read more

I went to Deka lash for a eyelash lift and brow lamination with Christina and she did an amazing job! She is very professional, clean, and experienced which made the service all the better. The services together only took one hour & it was very relaxing. The lash studio has a very calm vibe to it, so it is nice to sit there and relax with your eyes closed for a bit. I would totally recommend Deka lash to anyone looking to get a lash lift or brow lamination! You can see the results for yourself with the picture I included. read more

Deka Lash - Eyelash Service Near Me - Anaheim, California

They were way over priced for $130 for a fill. Requested Volume fill and received a Classic fill. Was informed that the appointment was an hour and it was actually 45 minutes. I will not use them again and will definitely not recommend them to anyone. read more

The owner was wonderful reaching out to me and I really appreciate how dedicated she is in making sure each of her clients feel welcomed and have a positive experience. After speaking with the owner I was informed that they use different lashes depending on what service you decide on. Every salon uses different types of lashes and my mistake was not looking at the different lashes they offer like I have done at previous salons to decide width and length. I think if I had gone and looked at the lashes I would have had a much different experience. The owner did completely refund me which was so thoughtful and appreciated. If you do decide on this salon ask to see the lengths and widths because they have their own brand and are different from what I have previously used. Will save you a lot of time! Bottom line everyone associated with this salon are wonderful and if my lashes were not so thin I probably wouldn't have had the issues I did. read more

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Rutvi is amazing. I booked the wrong thing for my first appointment but she was able to squeeze me in. Much appreciated!!

Had a great experience during my first visit at this location! Taylor is super sweet and gave me AMAZING lashes!!

Great looking lash set in one hour. I was very comfortable the whole time. Beautiful studio very new and stylish.

Wonderful experience getting eyelash extensions for my first and second time (I got the volume set done by Rutvi and it was perfectly done and long lasting and I got a refill done by Rutvi as well and it was just as wonderful as the first time) read more

Deka Lash - Rutvi doing a full volume set on me - Eyelash Service Near Me - Anaheim, California

I'm new to the area and wanted to tryout eyelash extensions. I looked up several places and different reviews. Finally decided on Deka Lash Anaheim Hills and I'm so glad I did. I've had the Hybrid full set & the Classic Full set. I've loved both looks. Also....super relaxing, I fell asleep both times...lol. I've also just tried out Brow Lamination and I'm loving the look so far. Love the vibe of this place. Super clean and nicely kept and staff is very nice & welcoming. (Eyelashes were done by Rutvi & brows by Christina) read more

REVISED REVIRW UPDATE 5/31/21..... After my mishap on my first attend of lashes. I will say that Bina ( the owner of Deka lash ) contact me directly after seeing my attempts to contact the salon, she was extremely apologetic and scheduled me for a new set of lashes with Sumie. When I arrived at the salon I met with Bina's husband who was there to reassumed me that they were going to take care of my lashes and again apologized for the mishap, my experience at the salon was a 360 turn and I am super happy with the results, Sumie is amazing and I love my new set of lashes. I can honestly say that Bina and Robby do care about their customers, they sure do take the time to address their customers concerns and is evident they want to make sure their customers are satisfied with the services. Thanks for making my experience at your salon a great experience today and appreciate the lash cleanse and lash cleaning brush ! Looking forward to the continuing business with Deka lash in Anaheim Hills. Extremely disappointed, I had the hybrid lashes done on Friday April 23rd and by Saturday afternoon almost all my lashes from my left side were gone and by today I only have a few left, I tried calling the number and it's useless because you can only communicate via text or email, The lashes are not cheap I paid 150.00 to get them done to only have the lashes last less that 48 hrs ??????? Unreal. Deka lashes should NOT allow new staff do lashes without any supervision. I finally was able to make an appointment to get a new set, I don't have high hopes but not about to lose the money I paid. read more

I was never a big fan of lash extensions in the past, but now I finally understand the hype. My lash artist Rutvi was super sweet and knew exactly what I needed for my eye type/shape. When my service was completed I couldn't get over how gorgeous it looked and how light the lashes were, which has not been my experience in the past. Seriously doesn't feel like I have anything on my lashes this time! Would absolutely recommend this place! read more

Amazing lash service. Rutvi helped me and she was beyond amazing. She asked me multiple times if I was comfortable and she was fast. The environment was very clean and beds are super comfortable! Definitely recommended for everyone. read more

I had never done eyelash extensions before and was nervous. The owner recommended Rutvi and assured me she is a pro. Rutvi was great about explaining the process, asking about the look I wanted, and letting me know what was happening with each step. I was very comfortable during the process and even took a little nap. The extensions turned out great and looked natural just as I wanted. I've received several comments on how great and natural they look. read more

Deka Lash - Eyelash Service Near Me - Anaheim, California

My first visit was great. I came in with lashes on already and needed help fixing them. Christina was able to give me a "fill" with a true express full set. They looked GREAT! I was so happy I signed up with a membership. I came in for my first fill on Thursday and it was not what I expected. The fill looked great from first glance but once I got to my car I noticed how sloppy it actually looked. Now my lashes keep falling out of my right eye so both eyes look uneven. I tried to give feedback through text and email and didn't hear anything. Unfortunately, might be cancelling my membership and finding someplace else to go to. read more

Had my full set and fill done with Taylor. She did such a great job on my lashes. She is really sweet and took her time to make sure they looked perfect. I would definitely recommend her. read more

A wonderful place for lashes! The entire staff is so nice and Christina did my lashes she's amazing ! I hadn't had put on eyelashes for a few years and was tired of curling my lashes and putting on mascara. Christina did exactly what I wanted not too full and so natural . So exciting and ready for the holidays. A good pick me up just what I needed ! Thanks Dekalash ! read more

I loved that they have a lot of appointment options available. The shop is lovely, very comfortable chairs and overall space. I tried the TrueXpress - hoping for a little time saving but also a natural look. They look fantastic and I appreciated the shorter appointment. I will definitely go back. read more

First time going there for refill and I got the membership. Love my curled lashes also love the product and purchased eye liner mascara lash cleanser and brush . Can't wait to go back. All techs are awesome read more

I got a lash lift done a few days ago. They were super nice, but my left eye's lashes have already dropped. It's lopsided now, and not worth paying 85$ at all. If you are going for a lash lift I would save your money and just try a DIY kit. read more

So happy with the way my lashes turned out! It was my first time getting lash extensions and Rutvi made me feel so comfortable and made the entire experience enjoyable. I also purchased some of the products to help keep my lashes looking flawless! I would definitely recommend Deka Lash Anaheim Hills. read more

I met with Lindsay for a fill on 8/7. The location is open, cheery and bright. I asked a few questions about the stylists that place eyelashes on customers. She was very knowledgeable and thorough in her explanation. My eyelashes (I have been doing them consistently since 12/2029, were absolutely gorgeous. She explained your products for sale and booked my next appointment. I absolutely love it here! read more

Today was my second time getting my lashes done with Rutvi and she's been amazing and does an incredible job each time! I have naturally long / full lashes so I was looking for something natural to enhance them. She recommended the Classic set and I've been obsessed since. I will continue to go here for my lash extensions, and recommend Rutvi to all my friends. read more

I highly recommend Rutvi at Deka Lash in Anaheim Hills! Besides being the sweetest person ever, she was fast, efficient and did an amazing job on my lashes. They are so lightweight and natural looking. It was truly a pleasure and I look forward to going back to get re-fills! read more

Great, experience!! The girls are friendly and very fast!! Make you feel welcome. They also have a variety of products that help you maintain your lashes and feel more beautiful. Definitely Recommend Deka Lash!! read more

it was my first time. i got a lash lift and she did an amazing job and was sweet and friendly. i will definitely be coming back !