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    DEL JOHNSON AIR CONDITIONING & HEATING

    3.3 (10 reviews)

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    Bob's HVAC

    Bob's HVAC

    (44 reviews)

    This happened during the week of the devastating Camp Fire, and my town of Paradise fire captain…read morehusband (of course) was working while all this was happening, so I was expecting not to have anyone out to look at our unit for at least another week. I called Bob's HVAC at 4:30 pm on Monday, and he was out here the very next morning, first thing, to take a look at our heating system that was blowing only cold air. He was quick, courteous, and so understanding regarding our predicament! It turns out that the hi-limit part was broken and it would take 5-7 days to get that part ordered with $15 for shipping, OR, we could overnight it for $100 shipping. (We decided to save the money and be cold for the week.) The funny thing though, was that he recognized his own work from the LAST time something happened with our unit, years ago, and we had dubbed the broken part, the "flux capacitor" (from Back to the Future fame). It was great that he remembered that silly name and that he remembered us from before! Then we had a good conversation regarding how important a good sense of humor is these days. He's a super nice guy who will definitely go out of his way to help a family out. So. Nice. Anyway, he kept me updated on the part, via texts, and was out here again the very next Tuesday to replace the part, quickly and with no nonsense. Oh glorious warm air, blowing in my house! So happy now, so thankful for this man, Bob. Thank you the most-est!

    Update on my last review. Bob needs to retire. He convinced me to have a new HVAC unit installed…read more It's a great unit but his installer is not certified on the unit and screwed up the installation. Over the course of the next 6 months, I had Bob come out 3 times because of various problems as the weather changed and the system would not work. That alone was bad enough, but The last straw was in July when my AC just stopped. Bob blamed it on my smart thermostat (he doesn't know how to operate them or install them....I had to do that) The next day, w no AC I called out another certified tech who found my drain pan filled w water due to wrong installation so it had kicked in the shutoff valve. 4" of water had to be removed from the attic! At least the drip pan worked. Bob showed up at the same time and got pissed off, but then promised to reimburse me for the repair he had missed the day before. How can you not see 4" of water in a brand new drip pan?! I sent him a bill and never heard anything back. He reneged on his promise to make it right. The whole experience was a major pain. We wouldn't use Bob for anything again.

    DEL JOHNSON AIR CONDITIONING & HEATING - hvac - Updated September 2026

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