Charles has been the greatest person to work with. When we made the decision to go ahead and put in…read morea pool he answered every question and concern. We were never left with no response. The workers were wonderful and once the project started it went rather quickly. We have enjoyed our pool and our backyard is now finished and fun for the family. Everyone at the San Bernardino store has been plesant to work with.

Charles was Very helpful and knowledgeable and knew exactly what I needed for my pool and…read moresituation. Great quality products , will be returning soon

Denise is so helpful and informative. We went in not knowing anything about the chemicals needed…read morefor our pool. We followed her instructions on bringing in a sample and she told us exactly what we needed to do. 3 days later and my pool is looking great!!! She made us feel so confident on our new journey of servicing our own pool after going through bad pool guys. We will continue to come to maintain our pool needs. Thank you Denise for all of your help

A huge shout-out to Denise. She is the most knowledgeable and friendly person I have met in the…read morepool industry. She is definitely the reason I will always be coming back to this store location and referring everyone to this store for all things pool related. I can't say enough kind words about her.

Available on the weekend which was important for our rental cabin. Sent someone out within an hour…read moreof my call. Was able to trace and fix all the damage done by the rat that had chewed through a bunch of my wiring and added a protective sleeve to try to prevent future damage. Courteous and the service quote just to come out covered most of the work that was done. We were worried a whole new panel would be needed and a number of replacement parts. Spa heated right back up that day.

I was helped by Andrew. Very knowledgeable and found issue right away. Fixed leak and restored…read morepower. Charged the quote. Language barrier overcomed by telephone translator. My only issue was I was told he would be there at 9:00am and he arrived at 11:30am. I think the office meant he would be there between 9 - 12 am.

Great value. Very professional team. Good communication for all steps of the process Fast with…read morequality

JR swimming pools and spas has done plenty of my projects, always been on time and carried…read morethemselves with professionalism and commitment to excellence! If you in the market for pool remodeling or new construction, I would definitely give them a call!

GREAT CUSTOMER SERVICE!! We have had them out twice to fix some issues on our 2006 Hot Spring…read moreVanguard. They did a great job. We thought we needed them to come out again and when we called the woman in the office to make an appointment she suggested a way to fix it before we schedule a repair man. It worked!! So nice that they thought of the customer before squeezing money out of us needlessly.

They're really unwelcoming here. We came in here looking to buy a hot tub but the workers seemed…read morelike they didn't want to help us and seemed extremely condescending.

Olson spas is the best spa service and pricing in big bear lake , you definitely get the friend…read moreand family treatment. Steve is so knowledgeable and shows up on a wym to fix the spa and save the day. Save your time and shop here first and get taken care of right the first time .

We've had an excellent experience with Olsen Spa. They service our jacuzzi regularly and do an…read moreoutstanding job keeping it clean, safe, and running perfectly. The water is always fresh, crystal clear, and properly treated, you can tell they take real pride in their work and don't cut corners. Every visit is thorough and consistent, which gives us total peace of mind, especially in a mountain environment where maintenance really matters. On top of that, the service is friendly, reliable, and reasonably priced. Communication is easy, they show up when they say they will, and they care about their customers. You can feel that this is a small, family-owned business that values relationships and quality over volume. If you're in Big Bear and need dependable spa or jacuzzi service, I can't recommend Olsen Spa enough. Supporting businesses like this is a no-brainer, they earn it every single visit.

Mario and Jesse from Crown Pools are total pros. My pool was a mess (completely green), and Jesse…read morejust did a deep clean that restored it to perfect condition. I've had issues with foliage plugging the lines in the past, and they always know exactly how to fix it. They are even helpful over the phone whenever I have a pool problem or a quick question. I'm really happy with the service and looking forward to having a clean pool all summer long!

Very Professional. Knowledge able and reasonable. He did all the requirment for the pool. Thank youread more

Best decision I have made was calling David at trinity custom pools. He was very friendly thorough…read moreand made sure all of my questions were answered and needs were met. David was in communication with me every step of the way making the process smooth. His pricing beat out the competitors that I got quotes from and the work speaks for itself. My pool went from looking horrible to looking amazing. The overall process did not take long. I will highly recommend David and his crew to anyone who needs work on there pool.

My pool looks amazing. Tiles and pebbles look beautiful and the pool has greatly improved so I…read moredon't worry about cracks. They also replaced pool pump and other sections without any problems. Service looked a lot to me but they were very quick.

The employees are super friendly and helpful. The repair tech was able to come out right away, and…read morefixed my hot tub, saving my vacation rental. They found and fixed a few other problems while they were there, which was awesome. These guys are super knowledgeable and easy to get a hold of. They even sent me a complete description and pictures of the work that they did.

They get the parts. They are nice. They are helpful…read more On the other hand the communication between them and the customer is not good. I had to call to find out what is going on then some of the workers are not full loaded with all that is needed. For example the parts came in they fixed it but had to go to the office and get the memory stick to load the main board. Then to find out that someone had it and went home with it and I had to wait until the next day for it. They said that they will be here between 9 and 9:30 in the morning they are still not here. I had to lock up my dogs and I had to call yesterday to find out that they were not going to come until the next day and for the next day I can not get a hold of of them

We are currently wrapping up a multi-phase backyard renovation with the help of Greenscape/Evolve…read moreand I am thoroughly impressed. Initially I had intended to hire them for only the first phase of our project, but they did such a good job and beat competitors prices to earn our business as we moved into other phases. To shade this further, I am an HOA manager and frequently hire and manage all types of vendors -I am very familiar with the process of working with landscape and pool companies and I really believe this one is exceptional enough to give a raving review. Juan and Sal were incredibly professional, their equipment was up to date, their knowledge was extensive, and their team was respectful. Every day they worked hard all day only breaking for a brief lunch; they cleaned up and made our yard safe for our dogs every evening (or let us know if there was something we should be aware of like wet cement). If there was a problem they provided a solution and made it right. In several instances they went above and beyond by helping us with additional requests along the way like removing a shrub or an additional piece of concrete without nickel and diming us. The crew was the same guys for most of the job, which allowed us to feel more secure in leaving our home under their care while we came and went throughout the day. For every job they mobilized FAST; working to get us scheduled within just a day or two of each contract signature. Juan and Sal did not disappear after the initial bid either- they were there every day either supervising or working alongside the crew, and when I had a question they were super responsive via text. I also really appreciated they accept major credit cards without an additional fee. As far as specific job areas: Demolition: This may seem straightforward but our demo involved quite a bit of skill and attention to detail. They dismantled a poorly built fishpond and retained the material for us, providing pallets and stacking them neatly so that we were able to sell them later. They made excellent cuts to our cement and removed portions so that you can't even tell that it hasn't always been that way. They removed a wall built of boulders and glass bottles (don't ask me what the prior homeowner was thinking) with a deep footing that ran adjacent to the pool without breaking anything or hurting any surrounding plants. Concrete pouring: This came out beautiful. we had new steps poured, a new slab, and some steps added on to existing cement. They blend so well and the finish and border is lovely. We caught a small miscommunication between framing and pouring and they came early the next morning to make sure it was taken care of with time to spare before the cement truck got here. They coordinated with our pergola contractor to be sure they properly placed the footings and conduit too. Pool tile: We were not originally planning to redo our pool tile but the price was so fair that we couldn't refuse. The project was originally scheduled to take a little longer, but when I requested it to be expedited because I was hosting Easter that weekend, they made it happen. Even though it wasn't in our original scope, this is one of the things we are most satisfied with- it made such a big difference to our yard and the tile selections were beautiful. They also thoroughly cleaned the plaster - it looks like a whole new pool. Fence: Because we had to work with our neighbors on this, it was a little tougher to make everyone happy. Even so, Greenscape/Evolve made it happen even when it meant they had to redo some things to satisfy multiple parties. We had a very specific design in mind for our front facing fence (horizontal with metal accents) and they were able to create something similar for our budget. As mentioned, there are some odds and ends that we are still wrapping up, but I believe that this is a rare company that is ethical and deserving of trust. It seems there is nothing they can't do.

Juan was very professional. He came and did his inspection and quoted me a reasonable price. The…read morequality of work was acceptable and the area was clean. He kept in communication throughout the process!