The store was set up nicely with plenty of spas to look at…read more Easy parking. THe salesman was on top of it from the very beginning. Listening and finding our needs. He negotiated everything beautifully and was on price point. The spa was delivered as promised. Very happy. Ask for Juan

Charles has been the greatest person to work with. When we made the decision to go ahead and put in…read morea pool he answered every question and concern. We were never left with no response. The workers were wonderful and once the project started it went rather quickly. We have enjoyed our pool and our backyard is now finished and fun for the family. Everyone at the San Bernardino store has been plesant to work with.

My sister and I went to Leslie's each time my sister and I go in there Scott acknowledges us by…read morename each time my sister and I go in there Scott acknowledges of my name you so personable and friendly and he so helpful and he helps us Scott deserves 10 Stars thank you Scott and the management above you needs to know that they need more managers like you to be in the store that you go above and beyond Scott deserves 10 stars thank you Scott and the management above you need to know that they need more managers like you to be in the store that you go above and beyond and more than that to help your customers and you always make that store a family oriented store Thank you Scott will be back to buy that Ladybug vacuum cleaner Janet and Jackie

Denise is so helpful and informative. We went in not knowing anything about the chemicals needed…read morefor our pool. We followed her instructions on bringing in a sample and she told us exactly what we needed to do. 3 days later and my pool is looking great!!! She made us feel so confident on our new journey of servicing our own pool after going through bad pool guys. We will continue to come to maintain our pool needs. Thank you Denise for all of your help

Did a fantastic job on my spa motor. Will use them again in nthe future. Communicated well and…read moreshowed up on time.

I was helped by Andrew. Very knowledgeable and found issue right away. Fixed leak and restored…read morepower. Charged the quote. Language barrier overcomed by telephone translator. My only issue was I was told he would be there at 9:00am and he arrived at 11:30am. I think the office meant he would be there between 9 - 12 am.

This company gave me a great quote and did a really good job. The communication was professional…read more The work was done timely. I am happy to have chosen this company! Thanks guys!

I must update my review. For the years JR did our pool it was fantastic. But I have to say we had…read moreto replace him with another pool cleaning company. He started not showing up, wouldn't answer calls or texts. I suppose he has his reasons but he wouldn't communicate. Sorry JR, it is what it is!

I have to say if you are looking for a hot tub, this is the place to go. When I purchased there was…read morea miscommunication between James and I, but after talking it through we both saw what happened, but James went above and beyond saying customer satisfaction was more important than profit, what a man of honor, who could not want to buy from someone like this. The delivery guys, especially Ryan were amazing, helpful and professional. I can't say enough about James and his crew, believe me, I have never had such great, great service!

Our experience with Inland Empire Hot Springs Spas was fantastic. From the initial telephone…read morecontact to final home visit, each employee we interacted with was top notch. RYAN responded, conducted an inspection of the spa, and suggested a "clean sweep" service, which included cleaning the interior and exterior of the spa cabinet, removing pest evidence, replacing a non-working part, draining the spa, cleaning it, refilling it, and getting the chemicals back in order. RYAN was very knowledgable and friendly. Regarding the cost, it was very reasonable. At no time did it appear RYAN was trying to sale anything; just an honest inspection without any hidden fees. In addition, we were able to have the work scheduled and completed within two days. At the conclusion of the work, RYAN provided before and after photos. A solid FIVE star experience, and we look forward to working with Inland Empire Hot Spring Spas in the future.

We've had an excellent experience with Olsen Spa. They service our jacuzzi regularly and do an…read moreoutstanding job keeping it clean, safe, and running perfectly. The water is always fresh, crystal clear, and properly treated, you can tell they take real pride in their work and don't cut corners. Every visit is thorough and consistent, which gives us total peace of mind, especially in a mountain environment where maintenance really matters. On top of that, the service is friendly, reliable, and reasonably priced. Communication is easy, they show up when they say they will, and they care about their customers. You can feel that this is a small, family-owned business that values relationships and quality over volume. If you're in Big Bear and need dependable spa or jacuzzi service, I can't recommend Olsen Spa enough. Supporting businesses like this is a no-brainer, they earn it every single visit.

Olson spas is the best spa service and pricing in big bear lake , you definitely get the friend…read moreand family treatment. Steve is so knowledgeable and shows up on a wym to fix the spa and save the day. Save your time and shop here first and get taken care of right the first time .

Very Professional. Knowledge able and reasonable. He did all the requirment for the pool. Thank youread more

Classless Business , Fired my Grandma because of a friendship disagreement .. You can do a-lot…read morebetter than do business with a man like this They have terrible customer service and ever worse employee experience from what i have seen

Best decision I have made was calling David at trinity custom pools. He was very friendly thorough…read moreand made sure all of my questions were answered and needs were met. David was in communication with me every step of the way making the process smooth. His pricing beat out the competitors that I got quotes from and the work speaks for itself. My pool went from looking horrible to looking amazing. The overall process did not take long. I will highly recommend David and his crew to anyone who needs work on there pool.

My pool looks amazing. Tiles and pebbles look beautiful and the pool has greatly improved so I…read moredon't worry about cracks. They also replaced pool pump and other sections without any problems. Service looked a lot to me but they were very quick.

Your app needs serious work. I unable to access any product…read moreinformation especially the electrical data. We need to be able to access The information to help select the model we are interested in.

The salesman was rude to us. Nothing was negotiable. He didn't listen to what we wanted. Didn't…read moreseem to know his products or what we wanted. So much for doing business locally.

We are currently wrapping up a multi-phase backyard renovation with the help of Greenscape/Evolve…read moreand I am thoroughly impressed. Initially I had intended to hire them for only the first phase of our project, but they did such a good job and beat competitors prices to earn our business as we moved into other phases. To shade this further, I am an HOA manager and frequently hire and manage all types of vendors -I am very familiar with the process of working with landscape and pool companies and I really believe this one is exceptional enough to give a raving review. Juan and Sal were incredibly professional, their equipment was up to date, their knowledge was extensive, and their team was respectful. Every day they worked hard all day only breaking for a brief lunch; they cleaned up and made our yard safe for our dogs every evening (or let us know if there was something we should be aware of like wet cement). If there was a problem they provided a solution and made it right. In several instances they went above and beyond by helping us with additional requests along the way like removing a shrub or an additional piece of concrete without nickel and diming us. The crew was the same guys for most of the job, which allowed us to feel more secure in leaving our home under their care while we came and went throughout the day. For every job they mobilized FAST; working to get us scheduled within just a day or two of each contract signature. Juan and Sal did not disappear after the initial bid either- they were there every day either supervising or working alongside the crew, and when I had a question they were super responsive via text. I also really appreciated they accept major credit cards without an additional fee. As far as specific job areas: Demolition: This may seem straightforward but our demo involved quite a bit of skill and attention to detail. They dismantled a poorly built fishpond and retained the material for us, providing pallets and stacking them neatly so that we were able to sell them later. They made excellent cuts to our cement and removed portions so that you can't even tell that it hasn't always been that way. They removed a wall built of boulders and glass bottles (don't ask me what the prior homeowner was thinking) with a deep footing that ran adjacent to the pool without breaking anything or hurting any surrounding plants. Concrete pouring: This came out beautiful. we had new steps poured, a new slab, and some steps added on to existing cement. They blend so well and the finish and border is lovely. We caught a small miscommunication between framing and pouring and they came early the next morning to make sure it was taken care of with time to spare before the cement truck got here. They coordinated with our pergola contractor to be sure they properly placed the footings and conduit too. Pool tile: We were not originally planning to redo our pool tile but the price was so fair that we couldn't refuse. The project was originally scheduled to take a little longer, but when I requested it to be expedited because I was hosting Easter that weekend, they made it happen. Even though it wasn't in our original scope, this is one of the things we are most satisfied with- it made such a big difference to our yard and the tile selections were beautiful. They also thoroughly cleaned the plaster - it looks like a whole new pool. Fence: Because we had to work with our neighbors on this, it was a little tougher to make everyone happy. Even so, Greenscape/Evolve made it happen even when it meant they had to redo some things to satisfy multiple parties. We had a very specific design in mind for our front facing fence (horizontal with metal accents) and they were able to create something similar for our budget. As mentioned, there are some odds and ends that we are still wrapping up, but I believe that this is a rare company that is ethical and deserving of trust. It seems there is nothing they can't do.

Juan was very professional. He came and did his inspection and quoted me a reasonable price. The…read morequality of work was acceptable and the area was clean. He kept in communication throughout the process!