This review is for the outdoor patio/bar, which is a nice waterfront location that is open to anyone. Comfortable, great sunset views, and relatively inexpensive drinks for the location. Our server was friendly. They recently renovated the adjacent night club to make it more "loungy" vs "dancy," which I think has irritated the locals as it used to be a good place to get some digits and now it is rarely that busy. read more

Location is the best part of this hotel. It's close to downtown and the water you can walk everywhere you want to go downtown. The staff also was very nice. My complaint is with the housekeeping here-- I requested a crib when I reserved the room, asked for one when I arrived at check-in and was promised it would be in the room shortly. I had to call two more times before housekeeping finally brought up the crib...by this time my baby was asleep on the bed with us. I got a cold here and I think it was from them not cleaning their air conditioning filter...I woke up after the first night with a very sore throat which then escalated into a nasty cold and I never get sick. I was feeling great before I arrived and I hadn't been around anyone who had been sick -- I'm almost positive it was from them not cleaning out their air conditioning filter. (Though I didn't factor this aspect into the rating). The room itself was pretty standard Holiday Inn...I admit I was looking for a bit more "resort" feel....it was dark in our room and we had a lovely view of the back of a sign or something so we kept the drapes drawn the whole time....the fan in the bathroom did not work either. When we came back the first day our room was not made up at all...and yes, I like housekeeping to tidy up while we are out and the second day housekeeping just made our bed, no new towels or anything. No replacement of the kleenex that I had used up due to contracting a cold, and we only had 1 roll of toilet paper. Since I got I usually leave a small tip for housekeeping when I stay at a hotel but their service here persuaded me not to leave a tip for them. The pool and spa are great....I didn't check out the bar but it looked nice at night with a bonfire going. I have to say though--I'm still searching for that perfect hotel in TC -- been searching for awhile now! Don't think I'll be back here, it just didn't impress me for the kind of money I was spending but for others it may be on point. read more

Enjoyed a two night stay for New Year's Eve and New Year's day. The lobby is beautiful, and the staff that welcomed us were kind and helpful. The room was standard. There weren't high end trims or a fancy tv but it was on par with any other hotel in the price range ($247 a night due to the festivities). You're within walking distance of the shops and restaurants and, in the case of our stay, they provided a shuttle service to get downtown and get back. The restaurant prices seemed steep but it's a matter of convenience. There are scuff marks on some of the walls and the bathrooms are small but our room was clean and presentable. They added a nice touch with a glass of sparkling wine at check in. read more

This is probably the one of the loudest dirtiest hotels I've stayed in. TC is one of my favorite places but I'd rather stay in my car! Be aware there's a nightclub in the hotel! I was not aware of that, I stayed on the fourth floor and could hear the music until 2:30am as if I was in the dance club! read more

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As others have pointed out, the location is good. They have their own beach. The decor is a little dated, dark, and worn. However, the rooms were clean. At their price, they are competing with Hampton, Courtyard, and some other local places, with that comparison in mind, I'm going to rate it a 2 star. But if it were a little cheaper, I would bump it up to a 3. The staff was friendly and helpful. read more

My boyfriend and I stayed here for two nights, and had a 5 star experience. While the hotel is definitely still undergoing renovations, they didn't get in our way at all, and what is completed is beautiful. First, our room was impeccable and had a great view of the water. The lounging areas by the pool are gorgeous...I only wish they could get some of those down by the beach. Speaking of the beach, the outdoor bar is a great place to relax and get some work done during the day. It had slightly dorky, touristy music at nights, which I didn't mind but I can see how it would be annoying to others. Try the mojitos - they are great! As for the beach itself, they put out colorful adirondack chairs for guests to use and the beach is well kept up and clean. We stayed there on weeknights, so I can't comment about the loud music from the bar that others were talking about, but I can say that the walls are pretty thin - I could hear the tv from the room next door late into the night. The staff in the restaurant were very friendly, and gave me complimentary tea in the mornings (since I was too lazy to make it for myself in my room!). And you can't beat the location: right on the water and a close walk to downtown TC. Perfect vacation spot! read more

I come to TC for work 3X a year and always stay here. Great service and amenities. They are doing renovations right now so I'm excited to be here again in July. Also has a great view and apparently is a pretty good time in the summer months. With a free shuttle! They also allow pets. read more

Great location right on the beach and two blocks from downtown. Rooms are not up to date but they are clean. Fridge and microwave are extra $$$ though. Indoor and outdoor pool, fitness center, arcade center, business center.... Wingers sports bar has great happy hour to watch the games. Outdoor patio has live music and good specials also, get there early because seating goes fast! Shimmers nightclub sounds cheesy at first but it is free to get in, $1 beers, and a cover band doing hip hop songs. It is pretty fun. read more

Older hotel with a great location! I was in town for the film festival, somehow my reservation had "issues" and I found myself without a hotel. A friend recommended this hotel and very happy I got the last room (said they). Clean, quiet with a nice view. Cannot attest to the food but the beer was cold, the bartenders friendly and the stay was pleasant! I would definitely stay here again:-) read more

I love this place but they won't have umbrellas on the patio this year. They really need them. Several people including me wanted them tonight. read more

We got lucky to have got this hotel for good price over the weekend in fall on Priceline. The location is absolutely fantastic!! It's right by the lake and you can have a great bonfire on the beach with your friends. The rooms are decent. The bathroom is pretty small but okay. We got the room with a view of the lake....so cool!!! The only drawback is the housekeeping sucks!! When we returned to our room after our first day out, the room was not clean. The magazine that we had dropped on the floor, remained untouched on the floor. The waste basket was not empty and I wonder if they really changed our towels or gave us the used ones from the floor..GROSS!! I am sure if they work in their housekeeping a little bit, they can surely get more people stay at this hotel!! That's all of my WORDS OF WISDOM!! Good luck staff!! read more

Meh... Stayed here on business. While not at the top of my list for stays.. It will do if you need a place to sleep. Not able to comment on the food... read more

I had visited traverse city a few weeks ago with my girlfriend to celebrate her birthday weekend and we stayed at the Holiday Inn. It was such an amazing experience. We had the best room with the best view, located on the fourth floor over looking the lake. There were two window's , waking up to the views were simply priceless. The staff catered to everything and even surprised us with a birthday card, two bottles of water and a bag a cheddar popcorn for her birthday. We came back to the room Friday evening after having dinner at a nearby restaurant and found this lovely surprise in the room. Little things like that go a long way. The room gorgeous, the renovations are beautiful, everything from the lobby, the breakfast area, the bar/club and the outdoors are done with amazing taste.!!! Can't wait to return next year!!! read more

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Stayed here for about a week. The private beach, indoor and outdoor pools are nice amenities. The proximity to down town was also great. But overall I felt the cost of our stay was too high for too little.Breakfast buffet was very average. And if your in the west tower above the "day club", expect the sound of loud music in your room late in to the night. read more

Can't recall a friendlier hotel anywhere in the world. For my husband's 80th birthday we got greetings from all staff, and a local bottle of sparkling bubbly in the room. All rooms have a view of Grand Traverse Bay, which is magic. A big public room near the lobby has a huge gas fireplace and floor-to-ceiling windows and a grand piano and games and local books. Rooms have small fridges, but no microwaves. No vending machines, no shop. Anything must be bought from front desk. It's a bit of a hike into town, across a busy road, but the hotel is so lovely why leave? read more

This is probably one of the worst hotels I've ever stayed in in a vacation resort area. The hotel staff was not helpful and at times even rude. The biggest disappointment is the rouge and unhelpful staff I asked for specific help regarding an issue and they weren't interested and we're not going to help. Me and my family will never stay at this hotel and we will also make sure that our friends don't stay here as well this was the biggest disappointment I have had with lodging within the last 10 years. read more

I just wanted to say my experience at West Bay Resort was one I will never forget. The property had everything I needed to have a wonderful vacation. The beds were heavenly and my room view was awesome. I want to give a special shout out to Karl...he actually was the main factor that started my weekend off with a bang, he was the best and it just kept getting better. Honorable mention is Kerry...what a jewel she is. Thanks everybody, we WILL be back. Pamela & John Whatley read more

I loved this place! Great ambiance. Lots of amenities. Indoor and Outdoor pool with jacuzzi. Bistro and Starbucks. Workout gym. Meeting rooms. Bar. Excellent, fast, and reliable wi-fi (this isn't always assumed. Wi-fi, yes. Good wi-fi - not always.) The room we got was a corner that faced the then frozen lake, and it was well designed. My only issue was the bathroom: the door cleared the toilet by about half an inch of clearance, so it wasn't a large one, the toilet flushed slow, and the ceiling was raised ceiling tile - ick. But these are nit-picky. The front desk receptionist was really kind and got us the breakfast vouchers ($10/person) for free even though we forgot to get them at check-in. If we can afford the summer prices, I would definitely stay here, again. read more

This isn't your moms Holiday Inn. Cost same as other non chain hotels and worth it. Clean. Super friendly staff. Amazing location. Hoping they keep the non-pet section allergen free and clean. Great bedding! Very comfy. read more

Stayed here while vacationing in Traverse City. Nice place and pretty clean. Ate in the hotel a few times and if you're a guest kids do eat free. Short walk to downtown and Clinch park (which has kayak and paddle board rental and a splash pad and play area for the kids) it was also nice that the hotel allowed us to travel with our dog. The walls are thin so if you're dog is a barker (ours is very quiet) you may not want to bring them here because they don't want their guests disturbed. Overall this is a nice hotel in a great "on the bay" location. We'd definitely stay again if it were an available option on a future vacation. Kids loved the pools and the patio overlooking the bay. I like that there's a cafe serving Starbucks coffee in the hotel. The only reason for taking a star off is the servers in the restaurant all seem to be new and so service can be slow during peak dining times. read more

Awesome if you're coming to party, which we weren't. The first night was pretty terrible. Hubby surprised me with a getaway since we have two little kids (a newborn) and haven't slept a full night in a while. I thought this was finally my chance. I couldn't sleep until after 2am because of the nightclub. I called almost in tears asking for earplugs and got a very flippant "just deal with it" answer. Bathroom/tub wasn't very clean in both rooms we had. Very noticeable pink and black mildew in the grout. I originally left a much more negative review and am editing. We voiced our concerns the next day and they moved our room and did a few extra nice things to make sure we had a good remainder of the stay. The beds were very comfy and the room itself was nice. The bayfront area is beautiful! I do believe they need to try to get a feel of why you are there before putting you in a room above the nightclub. It would have avoided a lot of trouble for us and them. It was very near ruining our whole weekend. And keep earplugs on hand!!! Not sure if I'd pick this place again but they did try really hard to make sure we had a good second night. It is good if you want to be close to everything and be near the water! If you're coming to have a quiet weekend, definitely request to be far from the nightclub, or stay somewhere else. read more

We reserved one of their igloo's for some food and swimming. It was a great experience, food was really good and the service was just as awesome! Great idea by management to make this work! Pool was a nice and warm 93 degrees so the kids enjoyed the swimming as well. Highly recommend! read more

So pleased with the room and the staff! Came for our wedding night and there was a bottle of wine sitting in our room from the front desk. The room is beautiful to boot! read more

Delamar - This was waiting for us in our room! - Hotels Near Me - Traverse City, Michigan

Clean, plenty of parking, great staff, a nightclub , great beds and pillows, good views of the lake. All around we had a pleasant stay. I would absolutely stay here again if we do the hotel route. The Holiday Inn was centrally located and off the lake. They accommodated our room requests and had no problems with our late check-in. It was a a lil more pricey than expected but I take it thats Traverse City in general for tourists, and with that expense it was totally worth it. Very very clean and comfortable read more

Have stayed there many times. I have always been greeted warmly and shown around by nice people. The staff there in my experiences has been top notch. The rooms are a bit dated but very adequate. The bathrooms have always been clean and usable. I have no complaints thus far. However will never stay there now that their prices have skyrocketed into the absurd I just checked their website and saw prices on a weekend in June anywhere from $350.00 to $467.00 PER NIGHT!! There is a nightclub there so you may want to inquire about room placement before you stay but thats about only thing to say other than the insane prices. You can book online if you choose. The hotel itself is very clean, the rooms are fair, but the beds are something else entirely. They are very comfortable and have lots of pillows and blankets. No reason you shouldn't sleep good. Never have I had a bad time there. But now the prices are so much of a joke that I will go elsewhere. Do not eat there. While the food has always been good it's way overpriced and there are many local places to eat that are great so don't bother. read more

Stayed here for 4 nights (2 before Cherry Festival and 2 during)- it was $1300 for the 4 nights which is pretty pricey IMO. All in all it was nice but I did feel it could have been a little bit more reasonable considering it's a Holiday Inn not a 5 star hotel. The bar outside is nice but the service was inconsistent- ordered a glass of wine ($4) then went up and got the exact same glass of wine a few minutes later and was charged $8- just seemed like they didn't really know what they were doing and provided no explanation of the variance in cost. Recommended for the off season when the prices are reasonable but probably would have been better off in an Airbnb during the Cherry Festival. read more

Was there this week on business w/my son. Great location, beautiful views, clean, good dinner service, food & entertainment. Had an issue with getting service for breakfast & I am not a confrontational person- so I can't judge the breakfast. When my son went downstairs & politely informed them I didn't get served -they IMMEDIETLY offered me a meal on the house. I chose a t-shirt from the gift shop instead:) I loved sitting on the beach, watching the sunset & listening to the music playing in shimmers & the patio. Beautiful indoor/outdoor pool & hot tub. Most relaxing business trip I've had in a long time. read more

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Stayed here on business and thought it was a great hotel. Really friendly staff - we had a mix up with one of our resos but the staff cleared it up quick and made sure all was well. They even sent up a bucket of ice cold beer to our room as a courtesy. I recommend this place if you are ever in Traverse City. read more

WOW. So for work I stay at a lot of hotels and this had to be THE WORST experience I ever have had at a hotel. Upon arrival, was "greeted" by a guy who really couldn't have cared less that I was there. Was barely able to get two key cards from him let alone the wifi password... I was told to park on the other side of building and I asked if there were carts available. Was told yes so I went and parked and no carts. No big deal but when I went up to my room I came to find a "public" hair on the toilet. Also found a long hair on my bed. Told myself it was likely housekeeping's but seriously, not the cleanest set up. Stay was fine after that, housekeeping gave me new soaps every day. Upon the day of me checking out, I found that they lost the form I had filled out upon my arrival and didn't have my card on file, even though it was swiped twice when I checked in. I also told Erris that I had a tax exempt form and you would have thought I told him that I wanted all of my money back. Told me that it's not going to happen, tough stuff and I said then get a manager and I explained that the guy who checked me in told me to inform the person checking out about it. He reluctantly accepted the tax exemption form which took about 20 MAYBE 30 seconds to correct. It took more time to go around and around than it did to just fix the charges! Terrible, terrible front desk services. The worst I've ever had at check in AND check out. In conclusion, I will never be staying at West Bay Beach ever again nor will I ever be going to a "Delamar Resort" and I urge you to look elsewhere. read more

We stayed here one night last week and they had the most dreamiest beds....we slept so good! However I was disappointed with the bathtub ( I think the staff forgot to scrub it out) need I say more, it was too late to get a different room. Breakfast buffet was gross and overpriced but had a charming waitress. I put the third star because of the bed being so comfortable...... read more

IHG Holliday Inn canceled our family vacation reservations without notice a week before our Trip! I planned a vacation over 6 months ago to visit Traverse City starting this Thursday with my family. We are in town to see the Cherry Festival which has an air show and concerts. We have already made all arrangements including concert tickets. Last week I received an email from IHG saying the hotel is soon to be no longer a part of the IHG family and they already canceled my reservations. The email also stated "we will make every effort to arrange alternate accommodations for you at a nearby IHG property". I called IHG multiple times and could only speak to people outside of the U.S. After asking for a manager and being transferred several times I ended up speaking to Melissa. (Managers Assistant) She claimed she would be handling this case and I could not speak to anyone else. If I called back they would just leave a message for her to return my call. Her English isn't the best but all she would tell me is that "there will be no compensation or good-will given". I pleaded with her and explained my situation, asking her what am I supposed to do for lodging. Most of the hotels are already sold out because the festival starts in a few days now. There is another IHG property very close (Not on the beach and has no pool) with rooms available still, but they refuse to relocate me to that hotel. It actually is even cheaper per night, but because we are now a week away they refuse to transfer my points to their other hotel. To make matters worse I later found out that the sale date of the hotel isn't until after I arrive for my trip. The lady working the front desk at Holliday inn stated that IHG canceled everyone's reservations immediately regardless if they are staying before or after it is officially no longer a Holiday Inn. I don't understand how they can do this to people. We have booked this Vacation for the last several years and now we don't know what we are going to do. The kids (2&8) are looking forward to seeing the Planes and will be devastated when we tell them we can't go. I hope this message finds its way to someone higher up in IHG. If we don't hear back from you with some sort of a solution to this before our trip we will be contacting the Local News and our lawyer. (Assuming the News doesn't reach out to us first). I can be reached at 989-992-4555 read more

This "resort" has a lot of potential. The location is excellent and the staff was friendly. However, my room was not cleaned very well. The shower still had someone else's hair on the walls and shower curtain and soap residue on the built in soap shelves. Additionally, the towels were dingy and one of the bath towels had a dead bug dried/stuck to it. Overall, the property could use some renovation work (it is very outdated) and better attention to detail. read more

Called today to reserve a room for my husband and I, because we wanted to book their New Year's Eve package. When the front desk quoted the rate for the package as $229, I told her the website says $199.95. She claimed the rate I saw on the site is only for the room, but I told her the site lists the price under the NYE Package rate and doesn't say anything about it only covering the room. She asked what website I was looking at and I told her it was the hotel's website: tcwestbay.com and she insisted she couldn't honor that rate because that wasn't the rate she had in front of her. Then she suggested I book the room on the website and that should honor the rate. Unbelievable! Any business that can't even get the prices correct on their own website doesn't deserve my money. read more

Delamar - Price for the NYE Package was quoted as $29 more on the phone - Hotels Near Me - Traverse City, Michigan

If you want to be woken up all night by partiers, then by all means stay at this hotel! I got a lousy night sleep and had to call the front desk TWICE, at 11:30pm and 12:30am to ask them to send someone up to quiet the noise down. I don't think it ever quieted down and I just had to deal with it. I do think the location is great and you can walk to downtown easily. The beach front location is nice too. I just wouldn't recommend this hotel unless you want to party all night. The next morning I did complain and was told the manager wasn't in. I received free breakfast coupons, but when calling the manager after returning home was offered a gift certificate for a free nights stay. The certificate had the following conditions: Not to be used in June, July, August, New Years Eve or ANY Fri or Sat. night. Gee thanks. read more

Deceiving... Very nice hotel, appears to cater to adults but after the sun goes down it turns into a hotel that is similar to those I stayed in for spring break sophomore year in collage. The club like music is blaring until 2 in the morning. So loud that on the 3rd floor you can hear the individual words of each DJ mix! Again, okay accommodation, nice staff aggravating night. read more

Location is good, rooms are OK, but don't let the Holiday Inn name fool you--this hotel is cultivating a "spring break" atmosphere. The pool area is packed with drunk adults, a DJ and a speaker blasting from the roof (in our case right outside our second floor room). There is also a "nightclub" of sorts in the lobby with a rope line and a bouncer. During our visit, the police were called to deal with club goers. It didn't seem like the first time the officer had been out to this hotel. If you are looking for a place to congregate with your friends, drink all weekend and enjoy the pool/club, this might work out well. If you are looking for a quiet, friendly and responsive hotel in Traverse City, I strongly suggest you look elsewhere. read more

Too bad it needs renovated because this is in a great location! Perfect for walking along all the restaurants and shops down Front st. but the rooms were pretty old and worn. A barking dog in the room next door did not help. Staff was friendly, but this hotel could be a great hotel with some renovations. read more

Room not worth the price. Can get two nights for the same price down the street at a place just as nice and not have to hear a ridiculous dj in the bar. I have stayed in nicer places in major cities for the same price and not had to put up with this. No, when I booked I had no idea they had this type I entertainment going on here, and would not have booked the room if I did. read more

My family and I stayed at this hotel while visiting Traverse City. We stayed at this hotel because we thought it was family-friendly, unfortunately it was not. When we went to the pool people were drinking heavily and acting inappropriately with each other. It was a little bit embarrassing in front of my child and mother in mother-in-law. The rooms were not clean my daughter found leftover candy all over the room. Our room faced the parking lot and at 3:30 in the morning there were people partying in the parking lot and when we called down to the front desk the phone just rang and rang no one was there to answer it. The biggest kicker is when we realize that those people in the parking lot had cut our bike racks and stole our bikes. They not only stole our bikes but they stole other peoples bikes in the parking lot as well. When we went to go tell the front desk about the situation the front desk clerks were not helpful or surprised about the situation. They said that that has happened before in their parking lots. When I asked them why they allowed people to stand in their parking lot and party at 3:30 in the morning they said that's what happens when people leave the bars. We were told the manager would call us give us an update on the situation with the bikes and then being disturbed at 3:30 in the morning unfortunately no one ever called us or returned any of our phone calls. Travers city is an awesome place to visit with your family. Do not waste your time or money staying at this hotel. read more

If you like getting over-poured alcohol at the bar, then this is the place for you. A friend ordered a Captain and Coke and all you could taste was the Captain. The bar is giving away money. Haven't stayed at the hotel yet, but the staff is very personable and friendly. read more