This place is just not worth the money. For $800 a night I pull up and there is no valet. I have…read moreto go inside the hotel to ask and they look at me like I'm crazy. Ok, I'll just park across the street. Fine. Suite is nice, decent size, comfortable bed but why is bathroom tiny and across the living room? Worst part of all is you can hear everything outside your door. And I mean everything. Every cough, sneeze and whisper. Had a terrible night sleep. Next time I'm in Westport, I'll definitely stay elsewhere.

My rating is for Sophia at the front desk. SHE has been absolutely amazing in assisting me with…read moreprinting and delivering some important documents to a client that was a guest at this hotel. She was very knowledgeable and showed outstanding customer service! Kudos to the hotel for employing a great team member as Sophia is truly that! Thank you again, Sophia!

Peloton bike requires a passcode that you probably need to ask the front desk for. Buttons on the…read moreelliptical are unresponsive. And the indoor pool is pretty mediocre. AND you have to pay $18 for a middling quality continental breakfast that you could get a wider (and free) array of foods in a different hotel (Marriott ftw). AND the bathtub felt slimy after a couple of days. Thankfully, I didn't see any mold, but a couple more days' stay might've have said otherwise.

Staff was rude. Amenities listed on the website are frequently inaccurate. John Malkovich could…read morecare less about that place. Go literally anywhere else.

I do not recommend. I checked in at almost 10:00 pm. Just staying overnight for a business meeting…read morethe following day. Upon arrival, there was no handicap parking available as they had part of the area taped off. Luckily, I found a spot on the back row. The young lady at the front desk was friendly. I did ask for a room not near the elevator, so I was placed at the end of the 2nd floor hall by the stairs. The restaurant was temporarily closed. One of the elevators was not working. However, the biggest issue was my room. The bathroom was not cleaned properly. There was hair on the toilet and in the sink. I did call down to the front desk to let them know. I would never stay in this place again. Whoever handles housekeeping, needs to be trained again.

EVEN is still our preferred hotel when visiting CT but there have been times where I had questioned…read morewhether or not this hotel is going down hill/not being kept up. We're now thinking of trying another hotel branch next time. The dog bowls/treat station are always dirty and never filled up. I don't let my dog drink from public water bowls. However, we arrived and I saw the water was 1/3 filled. The next morning, same water. Usually they're empty when we come in but pet friendly isn't a word I'd call EVEN. Especially now that they raised their prices to $100 per pet stay. My husband came up to Norwalk during a quick visit and had a tick on him from the bed. Another stay, a group of people were hanging out by the elevators (which our room was next to) and they were having a party at 1am. It was so loud. I called the front desk and they immediately came up and told the people they need to leave and they can't be doing this. It sounded like the staff knew these people and they have done this before. And don't get me started on the elevators. Being that we visit CT 2-3 times a year, we noticed the right elevator has been broken every visit. It's like they're refusing to fix the problem. EVEN is just not the same as it used to be. The nickel and diming while not taking care of the property is just sad.

This hotel was getting old and in need of renovation before it was taken over by a BIG CORPORATION…read more Once that happened, their only concern is "the bottom line" and the hotel looses all of its character and charm. The people become "customers" and not guests. This location is no longer a boutique type place to stay, but now just an ordinary spot to shop for low rates.

My husband and I stayed at the Westport Inn for a few nights and we probably wouldn't come back…read moreunfortunately. The staff here was great and the rooms were a bit dated and somewhat run down. I was a little annoyed that they wanted $60 for a room upgrade to the newer section of the hotel. The actual rooms are fine, bed isn't too comfortable and we had 4 different pillows. Carpets were clean and the room lighting wasn't too bright. The worst part about this hotel is the noise. You can literally hear everything from all other rooms and outside. It's really hard to get any peace and quiet here.

Wow! What a hotspot in SoNo. Such a cool vibe with great energy, the DJ played music that kept…read moreeveryone dancing and the bartenders were so much fun and so friendly (Jhos and Kasandra) Keep it up! This place is worth the visit

I really had a very positive experience at residence Inn Norwalk. We stayed in amazing suite with a…read morebalcony with a spectacular view of the area. It's way wonderful to see a beautiful sunset so relaxing. The room was terrific with a nice bedroom, bathroom and kitchen loved it. Big prompts to the people who worked at the residence very polite and friendly much thanks.

We had a nice stay here over the summer while visiting some cousins in the area. The hotel was…read moreclean, our room was as well. Front desk staff was beyond accommodating with me traveling alone with my two littles. They even hooked us up with a joining room once my parents arrived. The pool was mostly empty so we took a nice swim the morning of check out. The fitness center has a couple of treadmills, bicycles and just a few strength training machines/accessories. Enough to get the job done for a short stay. The bistro for breakfast was a little pricey and the staff was not as accommodating as the front desk but the food was standard. We'd definitely consider this spot again if coming back.

Insanely overpriced for a less than average hotel. Terrible customer service. Lots of good options…read morearound, I recommend avoiding this hotel at all costs

We arrived 2 hours early, the office staff was understanding and said they just need to make sure…read morethat our room was clean and ready. Thankfully it was. They are doing some maintenance on the stair/decking and it was right outside our room, the staff was very apologetic about the noise and assured us it would only be another hour or two. We planned to spend the day at the property's private beach. The staff recommended we head to the public beach about a 10 minute walk from the hotel because it is nicer and has restrooms. During the college season the house on the walk to the private beach are of college kids and the beach may have some left over "party supplies" lol. We basically had the beach to ourselves. There is no lifeguard snd there are some shells right when you walk into the water but after the small patch of shells it was a sandy bottom. Room 27 Sand Dunes Studio is on the second floor on The back corner by the stairs. The room is well furnished. Please note if you are short you may need a running start to get into the very tall bed The bathroom is pretty small. There is a bar attached to the hotel that is open until late and you can feel the base from the music in the room but the AC drowned it out a little but if you're a little sleeper I recommend earplugs. I can imagine rooms 1, 2, 24, 25, 34, 35 are probably even louder. Also, you can hear noise from the 3rd floor room and adjoining room. Rooms 21-23 and 31-33 are probably the best they have balconies. The hotel also provides free ice on the 2nd floor and juice and muffins in the fridge. I would love to give this hotel 5 stars but the bar attached to the hotel is very loud, I would imagine in the summer it might be quieter since college isn't in session.

Room smelled nice ( herbal) and was cool (68 degree F) when we arrived -- it was after their office…read morehours so we used no contact key pick up. Shower was a bit difficult to figure out and is smaller than most others hotels, but they're generous with toiletries. I also appreciate the 3 hooks on the back of the bathroom door--- most hotels don't even have this. Families of 4 like mine never have enough hooks/ any place to hang towels when most hotels have just 1 towel rack. 4 blueberry muffins were in the mini fridge, with 4 bottles of orange juice, which is nice for having breakfast on our own schedule, but the inn website description should say that instead of saying Continental breakfast. Outlets are limited and no USB plugs like more modern hotels. Fluorescent lights are a nice touch. We didn't get Beach towels so can't comment on them.

I have been using The Watershed since I began working nearby nearly two years ago, primarily for…read moreour C-suite team and visiting remote employees. The property is beautifully maintained, and the owners have done an exceptional job with the renovation, thoughtfully extending a warm, inviting atmosphere from the outdoors into the interior spaces. The staff is consistently friendly, accommodating, and attentive, always ensuring our needs are met with care and professionalism. Onsite restaurant Siena is a standout and never disappoints--offering flavorful, well-executed dishes in a welcoming setting with excellent service and a warm ambiance. While full breakfast service is not offered, a light continental breakfast is available, along with complimentary all-day coffee, which adds a thoughtful touch to the overall guest experience. I would highly recommend this property for both business and executive stays.

Amazing service at the reception. Paula and Maria could not have been any nicer and professionals…read more Beautiful room with all the amenities Great lobby , coffee, teas, fruit , available for your pleasure. I would highly recommend staying here if in Norwalk