HORRIBLE customer service! HORRIBLE ethics and business practices! HORRIBLE ownership! All ferries to the island was cancelled on ALL DAY on 6/27/15 due to a monsoon of a storm. But I am a "pre-planner" and chose to give Delaware Carts my business and pre-booked an all-day golf cart for 6/27/15 (when I could have easily got one at the many different golf cart vendors at 8:45am when we planned to take the very first JetExpress over). Anyway, after contacting them numerous times over my $76.13 charge to my card, they STILL say "they don't control the 3rd party transportation to the island". They are claiming and stated to me "I should've hired a private HELICOPTER, private AIRPLANE, or SWAM from Port Clinton to the island". They will not understand an "act of God" closing BOTH ferries. They must really need the $76.13. HORRIBLE!!!!! UNETHICAL!!! NO COMMON SENSE BUSINESS PRACTICES!!!! They offered for me to use my golf cart within 7 days but I cannot..today was the only day I could, I work the next 7 days. SO BAD. When they could EASILY issue a disgruntled customer a simple $76.13 Visa credit. read more

If I could give this place a zero I would, less than zero even better. Absolutely horrible customer service, and, whatever you do DO NOT "reserve" a cart over the phone at 419-285-2724, which is the phone number all over their carts and on the back wall of the check in desk, because they will tell you that's not them, even though they have confirmation paperwork in their hands! Also, if you "reserve" over the phone with a credit card, that is actually considered a non refundable $100 on-line reservation, even though you clearly stated to TWO people over the phone you only want to rent the cart for two hours at $22/hour. Golf carts on the island are a dime a dozen, and every other place has better reviews. I only wish we would have checked this before. Oh, by the way, if we would have just walked up and asked for a cart, we could have gotten it for only two hours! I was advised, over the phone, to reserve one, and I stupidly did it. Great way to blatantly scam people. read more

Terrible service. Rented a cart for labor day weekend and they charged me twice for it - understandable, that happens by accident sometimes. So I called after the weekend and they said that it takes 2-3 business days for the security deposit to come off. Ok, again understandable, forgot about it for about a week and then checked again. Still a charge to both my debit and credit card from them, so I called again and apparently they have no phone number for dealing with billing so I had to respond to the confirmation email they originally had sent me. I did and they told me that I need to email them a copy of both statements to show double charging. UMM Hello! I should not be responsible for fixing their mistake! With any company that I have ever worked for it is not the customers responsibility to disprove a mistake that the business made. But I sucked it up and sent the statements today so we'll see if they continue to give me a hard time. Either way that is terrible customer service. Like the above comment said, they have the business and location so they have no reason to care about good service. I recommend that if your going to get a cart spend the extra ten dollars and go somewhere else. This is a crappy company!!! read more