They were professional and explained things well. This location went the extra mile. They had me…read moreturn on all my lights and turn signals and made sure each one was working. Great value and very quick.

Update called to inform the manager of the poor job that was done on my vehicle, this was done by…read moremy mother as I was out of town on vacation. He agreed to a refund but needed my information. So I called Friday to give him the information he needed, the male who answered the phone advised me that the manger would call me back in 10 minutes. I said that was fine and the male hung the phone up before getting any of my information. Believing there may be a misunderstanding I called back over an hour later to which I was brought to voicemail so I left said voicemail requesting a call back as soon as possible. That has been since Friday and today is Tuesday I have yet to hear back from anyone. I understand weekends, however, the service I have received has been abysmal. I generally give businesses the benefit of the doubt but this is blatant disregard and disrespect for the poor service I have received originally. Very disappointing. Especially when you're going out of town and have to redo the work that was done to your vehicle.

Great service. They will definitely try to upsell you, but in this case it worked. My battery…read moretested bad twice (which I've seen signs of recently, so I don't think they were lying) and they were able to quickly replace it + it appeared an animal had gotten into my filter so got that replaced as well. Just be prepared to have to turn down their extra sells.

They do a pretty good job here. Of course they are always trying to upsell like all of the oil…read morechange places. But it's nice young men and women working on the car, and they get you in and out in about 15 minutes. You don't ever have to get out of the car The person at the desk was pretty friendly and kept the conversation going on while the other guys were doing most of the work. Price wasn't terrible- oil change places have been pretty expensive lately, but I got out with a full oil change for about $45. And they send coupons regularly. The place is pretty new and there never seems to be a line here.

Got economy $49 service last time. This time they asked if I wanted the same? I said yes please…read more They upgraded me to the $75??? Contacted corporate they said that location would contact me. It's been 2 weeks and no response. Returned this week with other car and was asked the same thing. This time I said no I want the economy and that's what I got. Make certain to say which one you want or apparently the upgrade you. They also were not able to fill windshield fluid due to a broken water line. Understand due to cold weather, but they should have went across the street to Walmart and bought some since that is part of the service and you pay for it. Techs were friendly but took longer that 20 minutes and I told them up front not to check tires, air filter, wipers. Just oil change and fill washer fluid.

I was happy with the speed of the oil change. The person doing the oil change was visibly angry,…read moreand rude to his female helper. He needs help with customer service skills.

A super big thank you goes out today to Kenny Rea at Automotive Maintenance for helping me get the…read morebattery changed in my car this morning. Not only did he fit me in first thing, but he also was very patient while I was standing right over his shoulder observing as he did his work. I was marveled at how inaccessible the battery was in my car, and how calm he was while I asked questions and was a total pain in the butt while he was trying to work. Thanks Kenny!!!!

Had a GREAT experience with AMS this morning…read more We live near Chicago, and my daughter was driving home from Miami University. Once she got on Interstate 70, her car started vibrating at high speeds, so she exited at Greenfield and called me. I jumped on Yelp to find a local repair shop and saw great reviews for AMS. I called and explained the situation, and the gentleman on the phone said to send her over. Five minutes later he was pulling her car into his shop, and five minutes after that the problem was identified and solved -- ice and snow compacted between the tire and the frame. He confirmed it with a quick test drive, and wrote up the bill --$30. She was back on the road less than 30 minutes after exiting the interstate. So grateful for the quick, honest, affordable service. Other shops might have taken advantage of this situation -- but not AMS. I'm super impressed with this business and, as a dad, glad to know there are places like this looking out for our kids. Well done, AMS. A++++++

If you are thinking of going here - don't. I find it really hard to believe both of these cracks…read moreexisted prior to me bringing my car here to put on just two tires. As they held air just fine - just needed replaced because of wear. Even if they were cracked prior -- why wasn't I informed? I mean the tech put a balance weight about 6 inches away on one of them -- how do you not see that? Made it about 10 mins down the road before TPMS went off. I limp it home and they had impacted the lug bolts so hard my 250 ft/lbs nut busting impact wrench was no match. (Torque spec is 89 ft/lbs. Had to find someone with an air impact wrench to get them off. Imagine if I wanted to put on the spare... Avoid if you care about your safety. After leaving this review on Google - a response from the "owner" was posted and mentioned to call 1 (800) 297-9886 and hit option 2... well that's their HR department, it continues to ask about direct deposit, payroll issues, if I need to report an ethics issue - ya know, internal HR stuff. Guest services is option 6 when calling that number - however none of the options past that get you anywhere. So I worked my way to tech support and asked to be transferred to the appropriate dept. They obliged but I was sent to the same menu I got when hitting option 6 which was a dead end as before. Reading other reviews I found an alternative number (1 (800) 876-6676) which seemed more promising as option 2 was guest services when calling that one. The phone rings longer and you have the option to wait or have them call you back. Waiting eventually ends in silence with no one answering and using the option to have them call you back hasn't yielded a call back yet.... The level of incompetence is baffling it's almost impressive.

Looked online for tires that I needed to replace on truck. Online doesn't specify whether or not…read morethey have them in stock. So I attempted to call the shop. Monroe no longer has a direct line to their shop, and goes through a 3rd party contact. I went ahead and scheduled an appointment so I would be on the list. Upon scheduling it's sends and email confirming the appointment. However, on that confirmation it states to contact the brand to verify tires are in stock before coming in.... So again I called, and again it took me to the third party call line, in which they "transferred me to the store manager". However after 3 failed attempts of the manager not answering me, an hour after the first call and still no return phone calls I decided to cancel my appointment since they couldn't verify by any means that tires were on hand". Quality of service score - 1/10.

I left my first review ever about a week or so ago. The first time I took my car in was to replace…read morethe right CV axle and both front wheel bearings. The noise coming from the right side was so overbearing that I didn't notice the left CV axle making any noise at all. Also, there were no signs of the left side showing any damage when it was on the lift. I drove up there thinking something must be wrong with the left wheel bearing, again, maybe something came loose. I explained to both Terrell and Jim that I had to get my Mom to West Virginia for her upcoming surgery. Terrell, once again, thank you so much for fitting me in and making this happen. Jim, I owe you BIGTIME! Jim was willing to stay over and get this done for me but there was no need. He got the job done what seemed like seconds, to me. Jim, you are the equivalent of a rabid pit bull, but in a good way. Brian at the front desk will get you in and out and on your way. Thank you all so much, once again! I simply cannot explain it enough, everyone needs to take their vehicle here! The value for my service was incredible!

I was in a bind on my 12hr drive home and Riley Park Tire was there when I needed someone the most!…read moreReally great service and pricing along with customer service!!! I wouldn't wanna take my vehicle anywhere else in town!!!!!!

Greg. Greg Surface…read more 1st Assistant Manager. My experience with Greg was very poor. He came across as an arrogant, condescending, and dismissive manager. It seemed what little politeness he was able to find was forced. As if his poor customer service has long been an issue and the company has tried to (re)train him by telling him what to say. If that is the case, additional training is still required. There are far too many tire shops available to feel like you're actually bothering the staff you are paying! I strongly recommend you take your business elsewhere.

Scheduled tire replacement evening before day of service. Requested 3 tires. Show up 15 min. Before…read morescheduled appointment. Dropped truck off. Didn't receive a call until an hour later that they did not have any of my tires in stock for the replacements and would have to wait 2 days due to it being the weekend. I am very disappointed that there inventory is that far off that they wouldn't even have 1 of the 3 it says they have in stock to replace to keep truck on the road. This is my second issue with service at this location. I will not return.