I've come to Dellenbach Subaru service since I purchased my car years ago and I've never had a problem with the quality of work or customer service. Their pricing for oil changes is cheaper than most places in town! If you are waiting while work is getting done, they have a decent sized waiting area with free WiFi, coffee, and snacks. Otherwise, Lyft service is included. read more

A $9,500 Car with $9,000 in Repairs and Still Broken - Avoid This Dealership. I bought a 2013 Subaru Outback from Deffenbaugh Subaru for $9,500, and it immediately became a massive financial nightmare. While I understood the vehicle was sold "as-is," the fact that I had to sink $9,000 in repairs almost immediately proves they do not perform honest inspections. I essentially paid double the value of the car, and it is still a lemon. Here is the breakdown of what happened right after purchase: The "AT Oil Temp" Nightmare ($2,500 and no closer to resolved) The very next day, while driving from Colorado to Nebraska, the "AT Oil Temp" light flashed on. I spent $2,500 at a shop trying to fix the transmission issue (replaced valve body and temp sensor), and the fix did absolutely nothing. The light still comes on to this day. Failed AC System ($4,500): Shortly after getting the car, the entire air conditioning system completely failed. Fixing it required a staggering $4,500 out of my own pocket. Compressor pulley and coil fix. Front Brakes, Rotors, & Bearings ($2,000): I had to completely replace the full front wheel bearings, front brakes, and front rotors pretty shortly after I bought it. I had specifically asked them to check the brakes before I bought it, and they generically said they were good. To make matters worse, the car now constantly squeaks just driving down the road, leaving me wondering what will break next. The dealership's customer service was just as broken as the car. When I called immediately after buying the vehicle for that transmission issue (as it happened the day after), the staff gave me the "as-is" bullshit response. On my second call, I finally got a manager who was actually nice about the transmission issue. However, on my next call, I couldn't get back in touch with him, and the rest of the staff completely went right back to their unhelpful BS. Deffenbaugh Subaru showed zero integrity once they had my money. Save your wallet and your sanity--go somewhere else. I will not be going here again. read more

I called a few days ago and made an appointment for the 30K for my 2022 Outback. I had made a list of the tasks I wanted done and read them to the Dellenbach service rep. When I arrive, I have to wait as there is only one service rep and he is on the phone. When it is my turn and I introduce myself, mention my appointment, and read off the list, he tells me that they can't do the tasks because they scheduled me for an oil change (which was not on my list). I showed him the list, identified the service rep by name, and he told me that they couldn't perform those tasks today. Needless to say, I found them to be unprofessional. read more

Edit: Changed from 1 to 2 stars. One of the owners called me to discuss the issue, apologized, and worked with me on a solution. I appreciate Chris being respectful and understanding of the situation. If I could give 0 stars, I would. Bottom line is get your oil changed somewhere else because they will make you pay for their negligence. I took my car in for a regular oil change on May 19th, and by the 29th my car was completely out of oil. Their mechanic had stripped the drain bolt and told me the only option was to replace the entire oil pan which would cost $300. When I questioned why I had to pay for their mechanics mistake, they tried to back track and tell me this is a normal wear and tear issue... this is auto shop 101 don't strip the drain bolt when screwing it back in! I was able to talk them down to cost of parts and a promise that the manager would call me back the next business day. It has been almost a week with no call and when I tried to call him myself the other day, he was 'busy'. read more

I have been a customer for 12 years, and have to commend the service department. they do a great job, they are quick and courteous and they provided me with a loaner overnight when they had my car in. A+ service. thank you read more

We got the Subaru Ascent in November 2024. The sales experience was a clean, easy transaction, with no sleazy manipulating like some places. We felt like valued customers. The salesperson, Christina, was delightful. Sales manager, Devon, was helpful, too. I was surprised at how pleasant and personable the experience was. They were great at explaining things. I even came back several times after we purchased it, to ask for help learning the gadgets. Christina took the time to help, was patient, and very kind. I like the service department there so much that I drive back down from Cheyenne for oil changes or anything else I need. You also get a discount for having purchased from them. A+ all around. read more

On June 19, 2024, during checkout after an oil change, the service representative (possibly Markous) informed me that our car needed new tires before winter. When I sighed due to financial stress, he remarked, "Cars are a convenience, but a convenience you need to pay for!" This comment was insensitive given our circumstances: 1. We're a young family with a toddler, both working full-time plus side jobs to make ends meet. 2. We recently invested $1,000 in our Subaru and were told to expect $4,000 more in repairs soon. 3. We've already downsized to one car to save money. The representative's patronizing reminder about car expenses was unnecessary and unappreciated, especially considering our current financial situation. read more

I had an amazing experience with Dellenbach Motors Subaru. The customer service I received from Chris was outstanding, and the new Crosstrek I purchased was exactly what I was looking for. I was so pleased with the service I received from this car dealership. They went above and beyond to help me find the perfect car. They were accommodating and responsive to my questions. Thank you so much to the entire team at Dellenbach for making this a pleasant experience! Leigh L Thorne May, 2024 read more

Bought 2 more Subaru's from Chris in 2023. Great Sales and Service. Marcus in the Parts Department is invaluable. Devon and Chris Dellenbach are also top of my list. Thank you again for your help in selling me 2 more 2023 cars. read more

Dellenbach Motors Subaru - Auto Repair Near Me - Fort Collins, Colorado

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Great experience here!! Came in to see 2019 Nissan Versa. Car was clean and ready for test drive. Drew was great. Knowledgeable and friendly. Pointed out they had another Versa that had more things to it. Was also honest enough to say it would cost much more. The cost and payments were exactly like they said on the phone. The financial person to help me out was equally amazing. Tried his best to get me a lower rate. They were incredibly honest and professional. Very happy read more

Dellenbach Motors Subaru - My salesman Drew with me and my new car - Auto Repair Near Me - Fort Collins, Colorado

I made a service appointment for my 2018 red Subaru Forester on 10/4/23. Was told everything was up to par and I paid my $88 dollars and I left. On 10/5/23 I was driving down the interstate and my front right tire popped. Or so I thought. After getting towed to a tire shop, I found out 3 out of 4 of my tires were old and had dry rot. All around the edges of my tires. The fourth tire was already new from a previous accident and replacement of the tire and rim, which took place 2 months before my appointment with Dellenbach. I paid Subaru $88 to tell me my car was fine and the next day I was paying hundreds of dollars towards new tires and a tow. Awful experience. Guy at the tire shop told me I should never go back to this dealership while getting my car serviced since they overlooked such a big part of my service and safety with them. read more

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My son needed his older suburu worked on. He needed some repairs on his light relay, new tires and his wheel wells. They were super accomodating with scheduling. The shop guy was very easy to talk with and he answered all my questions that I had in regards to my sons car before we brought it in. They worked around my sons odd work schedule so he could get his car taken care of. Their quality of work was great. I feel confident in the work that was done and my son said he would definitely be bringing his car back in the future for any needs. Extremely happy with the shop and our overall experience! Would recommend giving them a try. read more

We were not sure we were going to buy a Subaru. And, working with Chris Taylor and the Dellenbach dealership was the most pleasant car buying experience I've ever had (and I've purchased a few cars:)). Next time, this will be our first stop. And we LOVE the car! read more

This review is for the service department. Having read some negative remarks about the service folks concerning failure to rotate tires, yet being charged, I marked my front tires before I had an oil change and tire rotation. Yup, you guessed it. Tires were not rotated. When I pointed this out, I was not offered an apology, nor a second chance to get my tires rotated. I was, however, offered excuses: we have a process, we are short staffed, you have an all wheel drive. I got my money back for the tire rotation. Like it was a favor. I'd still like an apology. Beware. Mark your tires. read more

So kind and patient! Christina in sales was so helpful when we were trying to buy a car from out of state for our kiddo. She facilitated our unique situation and made the shopping process so much better than expected. Excellent communication, always available by phone, text & email. Thank you Christina! read more

Bought a AS IS 2019 Silverado Z71 Trailboss in August from these guys. Yes I know AS IS means something is majorily wrong and going to cost lots of money. A dealer is suppose to go over with you about what techniques found. So after having the truck not even two months, in Grand junction dropped off dirt bike to be fixed. Well two days later the transmission malfunctioned and locked up. Got it into dealership there they checked it and found shavings, spots on clutches and they ordered parts (14 business days) except for 1 part. Transfer body was on back order, 1.5 weeks later called again talked to Service Manager and got news answers. Part went from back ordered to being discontinued plus part numbers has changed on the part. Filed a case with Chevy and now I need to discuss reimbursement for hotels been having to stay in due to not being able to do the trips and being going back home to Arkansas to pay my respects to my mother who passed away 4 yrs ago. So if DellenBach is reading this I will be coming to discuss a trade for equal or more value the trucks worth. If not we'll I will call every TV station, tell it on social media & let it explode. I will also be talking to a lawyer as well. I've had to spend over 2k in hotel stays. I have very limited income and this is how you make your money? Btw going on 3rd week and still nothing is running. read more

I purchased my second Subaru from Kody Barnes - the experience for both purchases has been 5 star - this last purchase was not a planned purchase but I am definitely excited and in love with my Crosstrek Wilderness. Kody and Chris Dellenbach went above and beyond to make the purchase work for me. Kody is wonderful to work with and makes the car buying process "fun and easy" along with being a great and honest guy. If you want your next car buying experience to be fun, easy and a 5 Star experience call Kody Barnes at Dellenbach Subaru!!! read more

Chris Taylor and team Dellenbach were magnificent!! We recently, finalized the last leg of a purchasing process that spanned the course of almost five months on the purchase of a newly built 2022 Subaru Crosstrek for our son. Due to COVID shortages and the compounding issues of our family living in California, with my son attending CSU, the normal vehicle transaction process of multiple hours turned into multiple months! However, Chris regularly keep us updated when new information came available on the status of our vehicle. The paperwork was processed professionally and seamlessly through a courier service! Once the vehicle was delivered, Chris and team Dellenbach safely and securely stored the vehicle in their warehouse until we were able to fly out and take possession of it. Team Dellenbach and Chris Taylor are an extremely talented and professional organization! I would highly recommend this business to everyone!! read more

So far my car has been here for 13 days. And all they've accomplished is dropping the engine for a Pitch Stop bracket with faulty welds, courtesy of Subaru. They apparently only have two technicians working. Which one took two weeks off and another had supposed family issues. Not once has an employee reached out to inform me of progress. I've had to call four times now. Each time I was told a different day that it would be done. Which now none of them were correct. I was told post scan would be done today 7/24. Come to find out by "Dana" that after 2 weeks, they've only dropped my engine. I also asked if prices change, to let me know which Alan in body agreed to. Yet here I am. Zero correct information on progress and cost. This was my first time and will definitely be my last time here. read more

Had a very nice experience working with Luke recently. Straightforward, knowledgeable and easy to deal with. We made a few simple proposals to get the number we wanted to hit and it was done without any drama. If you want to avoid the stereotypical car salesman world of high pressure and changing deals then Luke and the team we dealt with @ Dellenbach are the way to go. read more

Two reasons Dellenbach gets the lowest rating possible. First, they quoted me on a standard service at $1,800 then after I had gone through the hassle of dropping the car off, the estimate came in at $2,345. No extra work, the Dellenbach person was misinformed. Then the final bill came in at $2,422.36. So now I'm questioning if these people have any idea about what they are saying. Second, I dropped the car off in the morning and was told it would be done by the end of the following day. On the second day, I called at 4pm because I hadn't received a status call from Dellenbach and asked the status of the car and was told someone would call me back shortly...no call back. Thankfully I didn't need the car the next day. Again I question if Dellenbach knows what they are doing or just taking advantage of people because they can. read more

After online-shopping 4 dealers for a 2018 Subaru Outback, here is my experience with each. #1 Dellenbach Subaru - Professional and courteous, answered my questions, quoted me a great price. We bought from them. When we came in to sign the paperwork, the real price closely - but not exactly - matched the quote. #2 Flatirons Subaru - Professional and courteous, answered my questions, quoted me a good price. Will shop again next time. #3 Loveland Subaru - Professional and courteous, answered my questions, quoted me the least competitive price. Possibly the "if price didn't matter" winner. #4 Valley Subaru in Longmont - Slow to respond and often didn't really answer my questions. Offered the best quote, an extended warranty, and free oil changes for two years, but felt more like a used-car shopping experience. 2018-03-01 Update: Visited Dellenbach yesterday to pay for and pick up our vehicle. It didn't go well. Buck the Financial Services Manager tried to raise the price that we had agreed to in writing, in an extremely pushy and disrespectful manner. If not for the sincere apologies of Chris and Charles, this would now be a 1-star review. Even so, I can no longer rate the overall experience 5 stars, because it wasn't. My advice to other shoppers: 1) Focus on the out-the-door price. Make sure you understand what taxes are and aren't included. (State, County, City...) 2) Get it in writing! 3) Make sure that is what you are actually charged, and DO NOT ACCEPT any attempt to charge you more. Period. read more

I have dealt with Dellenbach Subaru for years - all three departments. My mom bought a car with their sales division this past summer and Matt's service was stellar. As a former Suby owner, their service department took great care of me. And now, after damage to my son's car, I can also speak to their body shop. I was mainly helped by Alyssa, but I know that many were involved in the repairs and wanted to say they did a fabulous job. Alyssa was patient with the many calls I made to her and the work was superb. The gentleman at the desk who helped me out when I picked up the car reminded me that they guarantee their work for the life of the car and to come back or call with any questions. I like a company with kind people and one that stands behind their work. read more

Went in this weekend for a test drive. The car was visibly dirty. During the test drive I heard gurgling coming from it while it was idling. I asked the salesman if it had been serviced and he said yes. I then mentioned it was probably the coolant and he tried to sell me on a warranty that covered coolant issues. He did offer to flush it but this is something that should have been done if the car was properly serviced. Aside from that, there were two major concerns I had with the dealership. 1. The car was listed over $3k above the top end of the book range (standard trim, no add-ons or special packages). During negotiation, they refused to even come down into the book range value for the car. When I showed them other identical cars in the area, listed at a price smack in the middle of the book range, they admitted they wouldn't go down on price because they had done major work to the car. This was an outback with a clean title, that had no major accidents, and 35k miles. This major work that they had done was not listed on the car fax or on the online description. The salesman did not disclose this to me when I looked at the car. I had asked why it had been traded in and he said didn't know. In hindsight I find it hard to believe he wasn't aware of the major work. Super shady to do major work to a car and then try selling it without disclosing that information. 2. As stated earlier, it was way overpriced and they wouldn't come down into the normal book range because of this major work that they had done. It's not my responsibility to pay for previous work done to the car before I own it. They had to put money into the car to bring it up to the book condition, which puts the car at book value, not any higher. To pass the cost of that work onto the seller is rather scummy, and not a fair price whatsoever. I will not shop for a car with Dellenbach again due to their shady dealer tactics and dishonesty. If you do, make sure you are careful. They aren't servicing their cars properly and are trying to sell cars they did major work to without disclosing. If it's priced high above book range for no reason, that's probably why. read more

Our car had a recall. We call the dealer we bought the car from, brand new. They could not work with what we needed. Called the other dealer he never called back. These dealers ate both from Wyoming, Casper and Cheyenne. We drove 3 hours to have Dellenbach work on it. They got it in and put no problem. Very satisfied with them, will do business with them from now on!!! read more

We were helped by a very nice gentleman named Ben who showed us the back lot specials. He was totally honest and yes just as enthused as if we were buying the most expensive car. We had amazing service all the way through finance. I would definitely buy a car through Dellenbach Motors again! read more

Nice dealership and people but came in to look at the vehicle but it was sold, instead they showed me a brand new Subaru Forrester and I couldn't stand how cheap and cheesy the materials and interior where. It was more basic and had less technology than my 2011 grand Cherokee did. Not to mention hey New Jeep Cherokee has twice the power, same mpg and cost $26,000 brand new If you want a nice interior, any technology, some power, equal efficiency, resale value, And a fun, safe vehicle I would hands-down to use the new Cherokee with the turbo. Electronic dash and everything for $26,000 brand new I don't get how anybody can drive these boring gutless cheesy vehicles read more

Stay away from Dellenbach Subaru! I stopped in there today to look at the Ascent. Matt, the sales person, took me out to this car that was being advertised facing College Ave. ( a Main Street through town) so I could look at it. Once I saw it I asked him why the price was so low & he told me it had been on the lot for 45 days so they wanted to move it! It was very nice, had everything & more Ted was looking for for a new company car. I called Ted, he called & spoke with the Matt the sales guy to ask more questions. He then dropped what he was doing and came up to see it. After we test drove it he went in to see about our trade in when he said they made a mistake in the price! This is the classic bait & switch! DO NOT SHOP AT DELLENBACH SUBARU! They are NOT HONEST PEOPLE! This SUV facing the street for everyone to see & then tell people once they want it, oops wrong price! They wouldn't honor their advertised price on the car! We were ready to buy! read more

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My husband and I recently bought a new Subaru Outback from Dellenbach Motors. We began our deal online, where we found a vehicle we wanted and received an estimate for our trade-in. The deal seemed very fair and so we scheduled a test drive for the next day. We were skeptical, but our fears proved unfounded. Our sales associate, Chris Taylor, was easy to deal with and we were able to drive away in our new car. We love it! read more

Just purchased my second Subaru from Dellenbach, this time working with Chris Taylor. He was so wonderful to work with throughout the entire process. He was so good about keeping me updated on my car's progress with the build and arrival. Chris was patient, kind, calm, and professional. He made the process easy for sure. read more

After taking my Forester to Dellenbach for a leaking steering rack, I found their service department unresponsive to phone call and emails. I repeatedly asked if they tested the steering pump and felt like they just avoided the question. In picking up the Forester after a steering rack replacement ($1600+), I had a difficult time steering it off the dealer (apparently they do not test their vehicles after repairs), was told to bring it back in and then was told it needed a new steering pump (I would not have replaced the steering rack if it also needed a new steering pump). Very poor experience. Very poor service experience. read more

In October of 16, my wife and I picked up a certified used Outback. I worked with Kayla who does the online sales. She was quick to respond, very friendly, and helpful. We scheduled a time to drive up from The Springs to get the Subaru and when we arrived Kayla had set us up to do the test drive and purchase with Devon Dellenbach. He was awesome! Devon was informative and not at all pushy. We were out of there with our new-to-us car in about an hour. Only thing I can fault them on (which I won't even ding them a star) is that I'm shocked a certified used car only came with ONE key fob. It is $300+ to get another. Oh, random thought here... Devon recommended The Colorado Room for a bite to eat. Dang! So good! I would definitely recommend Dellenbach to friends or family. read more

I had a terrible experience at Dellenbach Subaru. I will never again get my car serviced there. I had made an appointment to get my car serviced. I told the associate I was coming from Wyoming and would like a loaner car. I was getting my car serviced and I was bringing my dogs . They had mentioned it was going to take several hours. I said I had dogs and would like a loaner. They said they would have a loaner for me. The day of the appointment I arrived on time and asked for my loaner. They said they could not loan me a car because I had dogs. I told them I had made arrangements for a loaner because the car service was going to take several hours. They told me they couldn't loan me a car because of my dogs. Some guest have allergies. I mentioned that I drove from Wyoming and was told I could get a loaner. I mentioned I had dogs when I made the appointment. Basically they said they couldn't help me. Needless to say I was very annoyed. They could have said something when I made the appointment. I said that your whole deal with the Subaru was a pet friendly dealership. I will NEVER bring my car here again. There are plenty of overpriced dealers that would gladly service my car and take my money. They should have a loaner just for pets. Not a pet friendly dealership! read more

We bought our Subarus here. Our sales rep was Shelly, she helped us during the buying process, we got our cars brand new. I hate car shopping, my Toyota got totaled from a car accident and needed a car immediately. We knew what we wanted, our budget and which model. There were no hassle, we didn't feel pressured and they worked with our offer. We got the Legacy Sport Edition first. Within 2 months we got the Outback Limited PZev Wagon. My car was ready when we got there to pick it up and all we had to do was meet with the F&I Dept and leave! Best car buying experience! My Fiancé absolutely love his Legacy and I love my Outback! This dealership provides excellent sales and service. Great cars! read more

Dellenbach Motors Subaru - With a bow and all! - Auto Repair Near Me - Fort Collins, Colorado

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Booked a service appointment for a small item and they said they were going to keep my car for SEVEN hours. Didn't happen to mention that when I booked the appointment and of course they had no loaners available. Get your work done at Loveland Subaru. read more

They never have any loaner cars, and their free Lyft service is only useful for people who live within a 10 mile radius. I even tried to arrange one ahead of time when I scheduled my service and they were literally helpless. That's extremely frustrating for people who can't just sit in the lobby all day doing nothing. read more

Were very happy with the detailed work completed on our vehicle and they went above our expectations. Allen Johnson was so helpful and made our who experience as easy as possible. Highly recommend! read more

The normally stressful process of purchasing a car was made exceptionally easy at Dellenbach because of Chris Taylor. He and the GM Wendy really worked to match my price point thinking through creative solutions for me to get the car I wanted. Chris was patient and informative as I looked at many, many different models, trim packages and colors. After purchasing the car, he spent time to make sure I understood all of the features of the Forrester. Chris and the team at Dellenbach were lovely to work with. Highly recommend!! And definitely take up the offer to go through the features 2 weeks later with Jeremy. He is delightful and doesn't make you feel dumb as you discover like 75% of features you didn't even know about. read more

I started researching a new Subaru Crosstrek about a year ago, knowing that my 2012 GMC Acadia was on life support and would not be surviving much longer. I'd become enamored with Subaru's little Legacy on steroids when they first started showing up in the early Twenty-Teens. When the redesign came out in '18, I pretty much decided this car would be the replacement for my terminally ill Acadia. I read review after review, and watched YouTube video after video of owner reviews, dealer sales pitches, and head-to-head matchups against their competitors. The only real complaint was that the hamsters powering the boxer engine were a little anemic. So, when the Sport was introduced in late 2020, with a whopping Corvette-like 182 HP, I was sold. I started looking more seriously, spending countless hours on AutoTrader.com, CarGuru.com, and other interweb based car sales sites looking for the "right one". The Crosstrek Sport seemed like the perfect replacement car. Sporty, great fuel efficiency, all weather floor protection, and seats that would hold up to my four furry canine companions. I'd have preferred a manual transmission, but a sacrifice had to be made. I only had a couple "wants" in new car. A rear bumper protector to keep doggo scratches to a minimum, and an upgraded sound system. Who wants to listen to Snoop on a stock system, right? I ended up building my perfect car on the Subaru website and sending the "build number" to several area dealerships to get their best "out the door" price. (I live in SW Wyoming and my little town doesn't have a Subaru dealership so I expanded my search primarily to the Salt Lake City and Northern Colorado area... a couple hour drive in either direction.) In order to get the upgraded sound system, it appeared I would have to order the car, and wait 6-8 weeks for delivery. I hoped by praying to the great car gods in the sky, I could will the Acadia into surviving for a month or two until her replacement came in. Most of the dealer offers were within a hundred dollars or so of each other for the car I built, running right around the high $26-thousands, "Out The Door". Then, enter Dellenbach Motors of Fort Collins, Colorado. I received a call from Kody B. with Dellenbach saying he had THAT car ON THE LOT. It was even in the color I wanted (Horizon Blue Metallic). I had seen the car he told me about during my web search but saw nothing on the window sticker discussing the upgraded audio system. I said "NO WAY!" He said "WAY!" He then told me that his dealership often installs the upgraded Rockford Fosgate sound systems in one of each model Subaru as a tester so people could hear examples of the upgraded system. Not only that, but the car also had some other options including roof rail cross bars, splash guards, Mirror compass with Homelink, and a couple other things. Even WITH those options, and one other little wish (rear seat-back protectors), Kody was able to beat all of the other prices. I gave him my credit card and put a deposit on the car. Living in Wyoming and having to travel on I-80 to get anywhere in February, made travel to pick up the car a little questionable. Coincidentally, my wife and I have a high maintenance bulldog that has to see a Vet in Fort Collins and we already had a trip to FOCO scheduled a couple weeks down the road. Cody was completely accommodating and agreed to keep the new Subi safe for us for a couple weeks until we could venture over the frozen tundra that is southern Wyoming during winter. We made the trip last week and picked up our little Crosstrek. Kody took the time to teach an old dog (me, not the bulldog) new tricks with all of the technology this little car has, and sent us on our way with our new dog hauler. The drive back to Wyoming was mostly clear, but within a day the weather turned again with snow, ice, and wind, creating some pretty good drifts. The Subi handled everything like a champ. What a great little car... I am nothing but pleased. Last point in this small novel. Less than a week after picking up the car, Kody called to check in and make sure everything was good with the car. It was, and having to drive our medically challenged Bulldog back to the CSU Veterinary Teaching Hospital within a couple weeks, Kody set up our first service to coincide with the trip. All in all, I would highly recommend Dellenbach for your next Subaru purchase. They made it easy from start to finish, no high pressure, quick return calls... everything you'd want from a dealership. read more

My son has my Subaru Forester and it needed a 90k service. Subaru recommends timing belt replacement at 105k. Dellenbach took it upon themselves to replace it at 90k, taking advantage of a youngster that does not know any better to ask for the Subaru recommended service. When I challenged them, they said "there is Subaru Recommended and Dealer recommended." I called three other Subaru dealerships and not a one of them recommended changing the timing belt at 90k. Bottom line is had to spend $600.00 15,000 miles before it is required. Further discussions with dealership, the service manager apologized for his new service techs not being properly trained to inform the customer that they are varying from the manufacturers recommended service interval and offered me 4 free oil changes. UPDATE, the unnecessary repair was botched! Developed an oil leak at the timing belt casing. had to spend another $500 to get it repaired. (car was in CA at the time so cold not take it back to them) Have asked to be payed back, stay tuned, I'll let you know what happens. read more