What a terrible policy Delta has. The day after booking my Christmas ticket the price on DELTA.COM went down $100.00. Called Delta and "If you find a lower fare by 12 midnight Eastern Time on the SAME DAY you purchased your ticket at delta.com we will refund the difference." Otherwise I would be subject to a $200.00 change fee. Fine cancel the flight....................$200.00 cancel fee. Soo Delta will put in a pay toilet on the plane. read more

Although Delta touts customer service as a distinguishing characteristic, my experience showed little genuine concern for their customers. On November 1, 2013, my husband and I were on a 15-hour non-stop flight from Atlanta to Johannesburg, South Africa. Our entire row as well as several passengers in other sheets, had a non-working video screen. The screen was also the control for overhead lighting and calling the attendant. So for a 15 hour flight, we had no video, audio, or light. The flight attendants, who were very courteous and apologetic, said that this problem had been identified on the prior flight for this plane and they were surprised that it wasn't fixed or we weren't notified in advance. The flight was full so we couldn't change seats. Our compensation for this "inconvenience" from Delta was a bonus 5000 frequent flyer miles. I wrote a complain on Delta's web page to Customer Service stating that this compensation was useless as 5000 frequent flyer miles can't even buy you a soda. You have to frequently fly on Delta for them to have any benefit, which we don't do and certainly will make a point not to do after this. I told them for this level of inconvenience I would have expected a free ticket or an upgrade from our economy class seating for our return flight from Africa. I received a prompt response indicating "sincere apology" for the discomfort and inconvenience, but nothing more was offered in compensation. The apology was a hollow one. I had a few more back and forth emails, but the result was the same. I would avoid Delta even if I have to pay significantly more on another airline after this episode. read more

I'm surprised to see that Delta has such a low average rating. I'm from New York but I go to college in Chicago, so I have to fly whenever I go home. I've flown primarily on Delta for the past 3 years and I've never had a bad experience. The one time when I flew on a different airline (hi United), they didn't check me in properly online and I almost missed my flight. I've been sticking to Delta since then and I'm happy with it. read more

I had a flight from Chicago to Baltimore with a connection in Detroit. The pilot didn't show up for the first flight so it got delayed an hour... AFTER everyone was already on the plane. We have no choice but to go to Detroit knowing we will miss the connection since the flight attendants wouldn't let anyone off the plane for the 30 minutes prior to take off. In Detroit we find out the next flight is 6 hours later which is useless since my appointment was a modest 4 hours after my flight was supposed to get in. The staff was apathetic to the whole thing, and frankly incompetent. Everyone had a major chip on their shoulder, and Delta only offered a reduced refund since we "took the flight to detroit" like we got part of the deal. I'm not going to fly Delta again, Mulaney was right read more

Delta get's a bad rap some times. They are not the greatest, but I just had medical emergency and was 5 hours late for my flight. Within minutes of letting them know they had me on the next flight with no hassle. Thank you Delta! read more

WOW! Never in my life have I been treated so badly by so many employees from the same company in less than 24 hours. Left Chicago for Atlanta, no problem. Left Atlanta for St. Thomas and the winds were such that we had to go to San Juan. That's were the fun started. We were let off the plane to get some air. Then we were told to get back on the plane because we were going back to Atlanta? No one could land in St. Thomas so they would bring us back tomorrow? Delta would not release the baggage as half the people made other plans to get to the island that was 40 miles away. The employess were yelling at this lady with a 5 month old child in her hand telling her they did know what it was like traveling with an infant! The rest of us who would not leave our luggage got on the plane. Until one of the passengers saw the luggage being removed. I guess only first class and frequent fliers got their bags. As soon as that went public the pilot locked the doors and told us to sit down as we were leaving. Even though they didn't fuel the plane yet? On the way to Atlanta the pilot make a joke that he could have taken us to Ireland by now. Who thought that was funny? At the gate know one knew what they were doing? Were were told to get in line for a hotel voucher and they would give us a number to call in two hours and they would let us know what time our new flight would leave in the morning. As we were waiting someone called the number and found out that it was the world wide reservation number? They had no idea what we were talking about. The nasty Delta clerks were lying to us and were just trying to get us out of their hair. So they had a manager who took off his name badge get on the speaker and tell us to not request our bags because they guaranteed us a flight in the morning as they would have a larger plane here for us and to call that number in 2 hours. One of the associates actually said that if anyone had a problem with what was happening he would be glad to pull us out of the line and have words directly with him! Are you F*%$#n kidding me? I got to the hotel and I started to call the number as everyone else did. 6 times, I was hung up on once and the other 5 times they had no idea what we were talking about? There was no flight for us and the one that they told us we would be on was overbooked by 11 people. But they did say that Delta was not responsible for booking us on another flight. So that's it. Someone finally told us the truth. I fully expected to rebook my own flight due to the weather. But they kept telling us that they had taken care of everything and not to worry. Everyone who was at the hotel decided to stay the night and go to the airport in the morning. I made a beeline for the airport. I started to talk with an agent and she told me that there was nothing that they could do for us and that I should just leave and make a new reservation on a flight that left in 3 days. Are you kidding me? Then I ran into another passenger that just happened to be a lawyer. Thank GOD! He spoke to another agent and told her the situation. She called a manger and we told him what was going to happen at 7 in the morning when 75 people were expecting to get on a plane that didn't exist. He booked us on a United flight and sent us to Miami and then to St. Thomas. Funny thing about that other agent. She kinda was hiding from us when all this was being taken care of. We were the only 4 people to make it to the island. Everyone else took an extra 2 days. And the people who made a made dash in San Juan never got their luggage. I have heard horror stories about Delta, but they didn't apply to me. Out of all the Legacy Carriers that have gone out of business, why in the Hell is this crap shoot still in the air? Delta is short for, Doesn't Ever Leave The Airport! read more

Wirst travel experience EVER!!!!! No organization at all. They need to take lessons from SWA.

I was on a 10 hour flight from athens to new york. I found out my flight to chicago was cancelled after we arrived and tried to check the bags for the chicago flight. Nothing was said during the flight. I was rebooked on a flight the next morning. Delta did nothing to help me in finding a room for the night or with meals. They said they dont do that when flights are cancelled due to weather. The weather was fine they just didnt have a crew for the flight. In new york city i find that difficult to understand. Most flights get cancelled for weather. I think they should have an agreement with hotels to have rooms available when flights do get cancelled. Like when you book a flight they ask about booking a hotel. The price is less and its easy for the passengers. They know who is on the flight and who will need accomidations. I was really frustrated with whole experience. read more

I will never fly Delta if I can help it ever again. A few years back they kicked me off their flight because I called them out on their BS. Heres the story:, all the luggage racks were filled (big surprise). I had been up for almost 72 hours straight because my best friend's husband died unexpectedly in the most horrid way possible. We left our 6 month old alone for the first time and my wife and I needed to get home as soon as possible and they wanted me to check my bag. Naturally, in order to save time, I did not want to check my bag. I asked if I could put my bag in an unoccupied seat. They said no against the "rules" There was a musical instrument leaning against the opposite door (presumably it belonged to someone in first class). I pointed out that guitar and asked if that was being checked as well. They said "No, special rules for musical instruments, that can go on an empty seat". As luck would have it, there was a smaller musical instrument in my luggage bin and I asked the owner if she wouldn't mind it in an empty seat. She said "sure". I said great, problem solved...but it was then that the flight attendant starting getting up in my face telling me I'm delaying the flight and that I could not do the very thing that she said was ok for the guitar. Turns out, there are no special rules for instruments, the flight attendant lied to me, and I called her out on her lie...I guess she didn't like that. Nevertheless, I resign myself to the fact that my bag needed to get checked and did so. I sit down and couple of minutes later the captain comes over and asks to "speak with me outside". I said are you "kicking me off this flight?". He just repeats the same question...and so did I. He intimated that no, he just needed to talk to me. So I get up, and as soon as I get out the plane, the captain closes the door and they hand me my bag. Needless to say I am furious but i tried to be as calm as possible. My wife meanwhile has no idea whats going on. I have the car keys, medication, etc in my bag and she is stuck on the plane. When she realizes that I've been removed, she makes a stink, and gets let off the plane too. By the time I recount this whole story to security and the Delta agent, they realize that I've done nothing wrong. They put my and wife on the next plane which is leaving in 30 mins at no additional costs. I wrote Delta about the disgusting treatment my wife and I received and the hands of their lying incompetent staff. I requested something like a full refund for the flight and free round trip tickets. They came back and offered me like $50. It was insulting. So, DON'T FLY DELTA. Old planes, Rude & lying staff on power trips, horrible customer service. read more

Had to cancel reservation I made in Feb. 2017 in Oct. Due to job change and being told that the company would be unable to give me the time off. They first took 200 off til I called and sited the amount of notice. Then they gave me a voucher no. This is in Nov. Called today and found out I have one month to use voucher and no way to do so. So in essence Delta Airlines has my 500 dollars for absolutely nothing. Feel like I've been had. Big thumbs down for the airline industry. read more

Horrible, cancel a trip and the full value of the ticket is the cancel fee. They changed the departure time twice, not the reason to cancel the trip but WTH. Also had another ticket for the same trip no longer necessary, used miles from the airline program, would give those back for $150. Called to cancel that and said keep the miles, just cancel, don't have to go. Still $150.Airlines used to at least act like they cared about customer service. I don't need to go anywhere this airline goes unless my car comes with, on the ground. read more

Left 15 people at gate even though there before take off time. Extreme back ups at security delayed many people. A little common sense and courtesy would have been nice. Were told by delta that " not their problem". I guess not my choice of airlines in the future. read more

Delta at Terminal 5 in O'Hare is absolutely the worst experience I've ever had at an airport. My wife got a last minute flight to go to a funeral overseas and the Delta agent did everything in her power to make sure my wife didn't make her flight. They were rude, condescending and completely incompetent. We went to Terminal 2 and it was a completely different world. They were professional and nice and fixed the problem relatively quickly but she still missed the plane and her mother's funeral thanks to the screeching harpy in Terminal 5. When flying international avoid Delta at all costs. read more

I am NEVER booking another flight with delta. It is way too common for them to overbook their flights or cancel/delay flights even between major cities. On my way to Chicago from New York, I was the only one of 8 confirmed passengers awaiting a seat assignment who got on the flight since delta had overbooked. HOWEVER, my luck ran out when my 6pm return flight from Chicago to New York was CANCELLED completely. I was rebooked for a flight TWELVE HOURS LATER. I had to book another hotel after already checking out, then bring my heavy carry-on with me for the day since I thought I was going to the airport when I left the first hotel. I lost money on the hotel, wasn't given enough notice to even enjoy the extra night in Chicago, and I lost a day of work because my arrival time in New York was pushed back 16 hours. I LOST HUNDREDS OF DOLLARS BECAUSE OF THIS CANCELLATION. To make matters worse, the flight they automatically rebooked me on had TWO LAYOVERS, from Chicago to Detroit to Boston to New York. This, ON A SUMMER WEEKEND. Unbelievable. It is the same amount of time to drive door to door than take these three flights. And who wants to get up at 4am for a flight destined for the second of four airports between point A and home? Very inconsiderate. I was not compensated, consulted, or upgraded in any way. I am cancelling my family's delta American Express. Their rewards program is totally worthless since their flights are as unreliable (if not more so) as bargain airlines but twice the price. Terrible experiences for the past few years and this was the last straw. read more

have not flown Delta in nearly 30 years up till the other day, Flew From Dulles via Detroit to Chicago and Chicago to Dulles via Atlanta on return. Main issue lack of direct flights to IAD, My journey home should of been 11/2 hours turned into nearly 8 with a delayed flight in Atlanta. If I would of drove from Chicago to Dulles area would of been just two hours longer than flying. read more

Delta treats their passengers like crap. Frequently overbook their flights and don't allow you to choose your seat ahead of time. We arrived 3 hours early to a flight to try to choose seats next to each other. They wouldn't assign seats until 1 hour before the flight departure. We went and ate and returned 10 min before the 1 hour mark. They asked us to wait the 10 min even though the flight was listed on the board, get back in line and refused to give us seats next to each other, "in case larger groups wanted to sit next to each other." Will never fly delta again. read more

had a cool experience, got upgraded n lines flowed casually well

Flying outside of an airline's hub city (or cities) can always be an interesting experience. Chicago is United's I believe and definitely not Delta's. That becomes immediately apparent rather quickly. Salt Lake to Chicago is not too heavy of a route, so they use smaller and older and much more cramped planes to and from and the gate doesn't wind up being put on the tickets or even on the boards in too big of a hurry. The smaller planes mean you get to have your luggage most probably checked planeside. That's livable, except they do an execrable job tracking it. Definitely keep an eye on that action. Other than that, staff was mostly ok. The girl checking in at ORD back to Salt Lake City was the best of the lot, actually making it a point to be helpful. The others...not as much. Overall, no real complaints, though. Both flights arrived slightly prior to scheduled time and Delta has been a very consistent carrier in my experience. On those little flights, though, definitely angle for an emergency exit row if you want any leg room... read more

I flew Delta for the first time on July 2015 during a vacation to Alaska. I've flown many airlines before, but my favorite airline is a tie between Delta Air Lines/Delta Connection and United Airlines/United Express. I like Delta for its service and comfort. The seats have a reasonable amount of legroom and recline for a guy of my size for even long-haul flights. Attendants on my flight were always courteous with the passengers. Non-alcoholic beverages (including water, milk, juice, soda, tea, and Starbucks coffee) is complimentary, and alcohol is available for purchase ($7.00 each) provided the passenger is 21 or older. They even offer an occasional free choice between peanuts, pretzels, and Biscoff cookies! Other snacks and fresh food are available for purchase with the exception of long-haul flights (5+ hours) or international flights (outside the US, Mexico, and the Caribbean). Entertainment is offered on almost any Delta flight (not available on most Delta Connection flights), including Wi-Fi for purchase, free satellite TV, free audio/video overhead programming, and/or personal on-demand entertainment (complimentary in First, Delta One, and Comfort +, but available for purchase in Main Cabin). The only downside is that it doesn't go to Delhi, India, where my non-profit India mission team will primarily enter India. Other than that, this is an excellent airline and I highly recommend flying it sometime. read more

Delta is the worst airline in terms of customer service. I lost nearly $400 because of an honest mistake when we made our travel plans. The company's no-refund-after-24 hours policy is maddening. We planned a trip to Boston for this year's marathon, having experienced last year's, and now may have to skip the trip all together thanks to our near $400 loss. The airline has lost my business and I hope this review prevents others from making the same mistake of flying Delta. read more

I really wish there were negative stars.......I fly a lot ....and I have been on lots of different airlines.....all over the US and around the world. To put it simply, if you miss your flight for any reason at all....than you are screwed. The money you used to book the ticket is down the toilet and you will have to book a whole new fare...at a ridiculous amount. Customer Service is completely rude!!!!! read more

LOVE DELTA AIRLINES~~ they do what others won't, they provide exceptional customer service. was stuck out east during the mini earthquake and they got me on the next flight coming back to Chicago. Also traveled from Des Moines to Detroit via Chicago. United dropped the ball and basically told me i was on my own to retrieve my luggage as the UA flight was delayed due to no aircraft. Delta quickly found our bags and sent us directly from Des Moines. Another great experience coming out of Detroit to Chicago the eve of labor day weekend. Perhaps all the bitching we have done has changed their business model. So far, I have been very happy and impressed with their level of service and will continue to fly them for personal and business. If you are a leisure traveler you havent a clue about delays or air traffic control issues..you can't yell at a flight attendant, its not their fault, seriously take a greyhound bus, fly SWA or drive yourself, it is what it is. read more

This is the worst experience I have ever had. I have flown many many times on different airlines and this is by far the worst sort of incompetence I had ever experienced. Delta failed my family which included a 7 month old baby on so many levels on flight DL462 Nassau to Atlanta and Atlanta to Baton Rouge on November 25th 2012. The only thing we will remember now is the hell we went through just trying to get home from what was originally a fun family vacation. First off the flight was overbooked to begin with and volunteers were offered hotel stay and a $600 voucher and meals and transportation. But we were unsure if we would have enough infant formula to stay. Even though we now wish we had. The failure of airplane mechanics was the start of it all with a stuck fuel valve according to the captain that was an "easy quick fix". Only problem was that Delta decided that it did not need a mechanic on site in Nassau. The captain had to leave the plane to go try and track down someone who could fix it. The only one on the airport that he was told that could fix it was with Bahamian Air. After an hour and half delay waiting for this guy to come fix the airplane we were told he could not work on the type of plane we were on. Why wasn't this asked before we were sitting there for almost 2 hours. Then they contacted someone on the island to come and fix it. Mean while I have a screaming baby in my arms that is completely unhappy because he is feeling cramped and doesn't want to just sit on a hot plane. The following times are approximate: 4:50pm - Pre-boarded with an infant in arms 5:40pm - Push back and wait on tarmac 5:50pm - Pilot informs us that there is a stuck fuel starter valve and a call has been placed to BahamasAir 6:00pm - Pilot informs us that they cannot get a hold of anyone at the other company. 6:15pm - BahamasAir responds and sends mechanic 6:30pm - Pilot informs us that he is hopeful mechanic arrives soon 6:45pm - Still no mechanic 7:00pm - Mechanic shows us after 1 hour to inform us that he is not certified to work on this Delta plane. Pilot lets us off flight 7:15pm - We board back onto flight after Delta mechanic arrives. (Not sure why he was not called out regardless) 7:33pm - Flight departs 2 hours late Flight lands in ATL at 9:25pm arrives at gate at 9:33pm. No food was offered and only small cup of water despite being on the plane for 2 hours. Delta could have offered complimentary wireless so that we could make arrangements on flight but did not. Nothing was offered at all actually not even extra snacks or drink for the inconvenience. Not to mention the fear added to knowing that we were flying on an engine in an unknown state of disarray. There wasn't any real sympathy shown during this whole ordeal. This is an over book flight with many small children. Let them watch tv., give them internet access, give them snacks and something to drink...make us feel like you care! Connecting flight for my family was DL5247 Atlanta to Baton Rouge scheduled to leave at 9:49pm. In all my previous flights I have waited as passengers on delayed flights were given time to board. Two weeks ago I flew from Las Vegas to MSY via Southwest and I was delayed 60 minutes at the gate for 4 passengers to arrive that had a flight delayed. Prior to that flying with United I waited 45 minutes while a flight was delayed and even had the door reopened to allow passengers that were late to board. NOT DELTA. We were told Delta doesn't hold flights and apparently doesn't care where there missing passengers are. Even though our flight was on the ground with 24 minutes to spare due to a Delta caused delay. Not one of the Delta gate agents for flight 5247 bothered to check where the 2 passengers and baby were located prior to closing the boarding gate EARLY. The gate agent that was present to assist while we got off flight 462 would not assist us. He was more concerned with telling the Missouri University Basketball team also on flight 462 where to go. Their flight was held by Delta 35 minutes to allow them to make their flight. But my family with an infant were ignored by your gate agent. Finally after 5 min he called the Delta 5247 gate and informed me that nobody would answer. The flight was still on the ground AT THE GATE at this moment but there was nothing he could do as no Delta employee would answer the phone. We told us to go to customer service not even offering to tell us where that was. Delta Customer service was another issue. Three very angry women that did not want to help anyone and showing very rude attitudes to customers. I asked to see a supervisor and was cut off rudely with "What you want to see a supervisor for" This after telling them our issue. The Delta representative informed us that they do not hold gates open for passengers and that our gate closed early, that was very unusual. Today I see that the flight actually left 10 min late as well. The now missed flight that was still at the gate while talking read more

$200 to make a change on ticket 6 months in advance. I felt like I was just raped. I will never buy another ticket on delta

They have horrible customer service!!!!! Phone, ticket counter and email.....issues after 2 weeks of travel are still not resolved. NEVER ever will I travel with them again! read more

Delta Air Lines Sky Team Alliance: Do NOT fly INTERNATIONAL on Delta Air Lines. On Dec. 16, I began my international trip from Chicago to my final destination of Cairo, Egypt with 3 young kids. Delta Air Lines Alliance operates with KLM and Air France, but after this horrible trip by Delta you would never know it. It appears that while they are an alliance at every stop along the way to your final destination the Delta Alliance has no record of your name, your boarding ticket, or even the fact that you already began your trip and are en route to your final destination. Their computer system is a mess. There are no direct flights to Cairo from Chicago, so we went through Charles De Gaulle Airport, in France to then connect to Cairo, Egypt. Unfortunately for us the Air France ticket agent had no record that one of us had even left Chicago. Scary. We stood in front of her explaining that all 5 of us boarded the plane from the US to France and we are standing right in front of her. It took her over an hour while we waited with our 3 young kids for her to figure this out almost causing us to miss our flight. She did the best she could but said that the Delta computer system was not compatible with the Air France computer system so she cannot issue our tickets. She then had to make numerous calls to Delta I am assuming to get things cleared up. This took way too long and if you have traveled internationally it is not common that you would need to get reissued a new ticket when you are en route to your destination. The situation was no different on our return. After arriving two hours before our international flight from Cairo back to Chicago, the ticket agent could not issue us 2 of our tickets because Delta airlines did not have a ticket for us even though all our names were on the confirmed reservation list. They said that Delta's system was not compatible with theirs, again they have an alliance with KLM but you would never know it. It took over 2 hours for them to contact Delta and get their permission to issue the 2 tickets, meanwhile our flight had already called final boarding. We still needed to go through security and have our bags checked in. It was a miserable experience both getting there and back. I have flown internationally for over 30 years and never has my experience been so awful. A huge thank you to the KLM ticket agent in Cairo, Egypt who worked wonders to help us, no thanks to Delta. Delta's website reads: Partnering up with Air France-KLM and Alitalia allows us to offer greater service and convenience via the world's largest transatlantic network," the better word is inconvenience. The communication system you have with Air France and KLM is a complete failure. Neither airline were able to assist us do to "computer incompatibility", which required ticket agents from Air France and KLM to waste hours on the phone waiting for you to pick up and figure the problem out so you can issue a ticket. The fact that you did not know that one of your passengers left the US and boarded an international flight to France is unacceptable and scary. This was a very difficult trip and it began poorly as well due to Delta having a mechanical problem which delayed our trip and would not allow us to make our connecting flight in France. I understand the technical problem is not their fault, when I called the Delta representative, Amy, she was the most unprofessional and uniformed person working for any airline. She told me because there was a mechanical problem that she could have us fly out 5 days later! I have never in my over 30 plus years even heard of this. Then she tried to put pressure on me saying this was the best offer she could get. I explained that the extra five days of waiting would not allow me to meet the other vacation arrangements I had made. I can understand flying the next day, but 5 days later? Then she tells me "it's a week before Christmas", as if the mechanical issue is my fault. It was in fact 9 days before Christmas and I had to plan well ahead of time with work and school to avoid the Christmas rush. To make things worse, she offered to refund my entire 5 tickets. I kindly explained, that this was not a trip to Floride, this is a 6 month in the planning trip to Cairo, Egypt. She was not helpful, dishonest and at the least needs to be retrained on mechanical delay protocol when helping passengers find solutions when traveling internationally. After ending our conversation with her we rerouted our taxi driver to head to O'Hare, originally we we suppose to leave out of Midway. The Delta representative at O'Hare, Saaida, was everything you would expect form a ticket agent. She immediately responded to our misfortune of the mechanical problem on their end and easily found us a flight to allow us to make our connecting flight. She was smart, efficient, calm, and did her job. It would be good for your company to have Amy learn from her. read more

This airline is great. The service and people are nice and there are tons of movie choices. This airline is also very reliable.

Some of the worst customer service I've ever had in my life. I tried to move a flight reservation and the man on the phone who was helping me barely understood english. After a very long talk with him full of disjointed, tangentially related sentences, he told me that the change can be made. We argued back and forth for nearly an hour because he couldn't get what I was saying straight. Finally, he put in my reservation. I was completely annoyed but at least I wouldn't have to deal with them until I showed up to the airport in a few weeks. Shortly after, I get an email from Delta saying that I cancelled my reservation. They said that I logged in on a computer from Indonesia and cancelled my reservation. The man who I was talking with on the phone about the registration was Indonesian though. I think that the person got so mad that they went back and cancelled my flight. Regardless of whether or not they did this, my experience with this employee and many others like him is why I will never fly delta in my life unless I ABSOLUTELY have to. read more

Booked a flight for my wife and paid for it on February 3, 2015. $375.00 plus $25.00 each way for bag. Kalamazoo, MI to Wilmington, NC round trip. Purpose of visit to be with her daughter for the birth of her first child. Leave 2/17 at 5:45 am, flight canceled 9:30 pm on 2/16 "weather" every flight cancellation is "weather". BS.. Oh, the plane can fly out of Detroit to Wilmington at 8:35 am on 2/17 but not from Kalamazoo, just have to DRIVE to Detroit. Weather much better on the east side of the state apparently. So we do, but pissed off. OK, lets try and get back to Kalamazoo on March 3. All is well until we arrive in Detroit at 3:35 pm. Lets see, first change gates, that will get them guessing. Next change departure time from 4:57 pm until say 7:30 ish. NO.... lets just cancel the whole thing until, wait.....the next day at 7:30 pm. "Weather of course is the only reason." This is a two hour drive from Kalamazoo. WHAT BS. OK, Hotel?, Other Airlines? Car Rental? Bus? Train? NOOOOOOO. Nothing. Last time they get my hard earned money. Summary. Book round trip ticket from Kalamazoo, MI to Wilmington, NC and get a round trip ticket from Detroit, MI to Wilmington, NC. What's the point DELTA? If there were ZERO stars you earned them. read more

i just called you to confirm that i would get some sort of receipt showing that you took $200 for a change fee and was told that it would appear when i rebooked my flight. it does not appear and now i have no way of expensing this fee to my company for riembursement. delta airline is a thief they took my $200 dollars before i even rebooked my flight and now there is no proof that i paid it and that delta took the money from me. what a crock of crap. how dare you take the fee and not provide me with a receipt that you have done so. i don't care that it is in writing in your policy guess what????? my company and i'm sure many others don't accept your policy for reimbursement purposes. now how am i supposed to get my $200 back oh wait delta does not care. they only care about taking a fee to change my ticket and here is the kicker you didn't even do the work, i changed me ticket and paid you $200 to do so, thank god i don't use delta and will hopefully do everything i can in the future to avoid using you. delta and your fees suck and i plan on posting this to every media outlet possible read more