Delta Airlines cannot be trusted to get you to your destination. Our first flight to Boston, scheduled at 8-something am, was cancelled. We were told to wait until a 1 pm flight. It was postponed until 3-something, and then was late. When we got on the airplane, it first taxied to one aide of the airport to get a weather report, and then the other side to tell us a system had failed, and we were going back to the terminal. Back at the terminal, they first wouldn't tell us what was going on, and then rescheduled the flight for 6 pm. Then, around 5:45 pm, they rescheduled until the next day at 6:00 am! This airline s*cks big d*ck and should never be trusted! Don't Fly Delta! read more

I am surprised with an airline that prides itself on customer service that they would have this policy. However, they will not allow customers to move into an exit row even though the cabin doors are closed, and the seats will remain empty for the flight. 8 empty exit row seats and no one is allowed to sit in them unless they were purchased. read more

Delta Air Lines - Airlines Near Me - Chicago, Illinois

Well, traveling on business is not so bad on delta if you can upgrade at reasonable prices. Of course the upgrades come it of my pocket. I had two problems with these flights this trip. First, I booked the first flight to Chicago with a coworker. She and I at working a trade show. I booked the flight round trip so we both had isle seats next to each other. Some weeks later we she was asked to fly into Canada as part of our trip. She canceled her existing flight on the iPhone app and rebooked her flights through other airlines. A week before my flight I checked its status and it did not show up on my iPhone app. I jumped in the phone right away and freaked out. Turns out my coworker canceled my flight along withe hers. Will, they were able to get my flights back but not my seat assignments. I'm way back and in the middle. Sucks. I had to upgrade to economy comfort to get isle seats on only 3 out of 4 flights. Sucks. I spent 3 hours in the middle seat. Lucky there were some very nice people on either side. Today started out with a flight delay that will make me miss my connecting flight home. Now I have a three hour delay in an airport I don't want to be in with plenty of time to write about it. read more

I liked it. Usually I fly out of Midway, but this time around work flew me thru O'hare, and thus Delta. Staff was helpful. Plan was small, but economy is strictly no frills. No complaints, and the stewardesses were friendly enough. read more

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Unfortunately I book my airfare at the last minute and doing so I had to do a layover in Atlanta to Tampa from Chicago via O'Hare Airport which is the worst airport to me I prefer Midway is closer I normally go Southwest what with the recent troubles with Southwest I decided to go they were overbooked asking people not to put their luggage on and do a courtesy baggage check which I totally despise I don't like to check bags I carry my purse I carry a carry-on bag I want to be in possession of my bag at all time I don't trust anybody read more

No. You do not have permission to just treat me and any other passenger as a piece of property with no rights Delta Airlines. As an individual who has paid for passage on your scheduled flight on your scheduled day at your scheduled time, and built my schedule around your schedule, I deserve transparency and expediency when your plans change. A simple text is not enough, I am no longer in high school. 'I don't know', when asked about where the flight is in the air and what (and why) the new ETA is scheduled as such is not enough, you are a paid professional to provide a service. In many other industries, 'I don't know' is not acceptable and will result in discipline and termination. Even worse is conducting this level of performance AND service multiple times. A colleague departed in the same flight two days ago and ran into very similar issues. How it is that a 6pm departure from OHare gets you home to Harlem NYC (via LaGuardia) after midnight is anyone's guess. While complacency and mediocrity are tools used to assuage the masses around me - such that there is a collective cheer when a delayed plane lands and taxis to the gate - will not work on me. No. I will one star the heck out of you. I will blast you to my fellow Yelpers. People will know what happened here. I will also alert Delta management, though I don't have high expectations. I will continue to fly. Hopefully this individual statement will be multiplied by other passengers who PAY to travel according to stated standards and schedules. Hopefully, management will understand the tenets of food service and adjust accordingly. Till then, stay woke and Yelpy my friends. read more

Flew Delta about 5 times so far not including this flight and NEVER had a good experience compared to other airlines. This flight specifically they started boarding late. Also never made announcement for physically handicap or military personnel. While boarding a Delta pilot, flying as a passenger, went way to the back to converse with another passenger. Then walked against the flow of traffic for half the length of the plane to get to his seat slowing the boarding process. Departing late as well, likely to miss my connection flight. Only Delta. read more

Well flight started departure at 12:35 Flight delayed delayed delayed until finally sitting in the plane at 1:59 get another delay notice 2:30 Seriously Don't know about anyone else I am missing businees meetings and important day of work that costed has money. We all have bills to pay Will never fly this airlines again. The flight attendants were lovely happy smiling felt bad for them the plane had problems no air and a broken condenser oops sorry folks --- ooops how about a r fund for a flight that was 2 hrs late while they were trying to fix in the back of plane.... Ugh read more

I would take snakes on a planes over flying Delta... but I also kinda like snakes, so it's maybe not the best example. Just think of them as amputee geckos and they get a whole lot cuter. Back to Delta- Supa rude flight attendants and the coldest MuthaF*ckin' planes ever. I took 4 Delta flights in the past week and they were all at sub-zero temps. I kept looking around for something to signal Batman with- It's time to take down Mr. Freeze. Even the flight attendants were wearing coats in the air. Board in Chicago- FREEZING Board in Atlanta- FROZEN Board in the GD Dominican tropical Republic- TUNDRA Board again in 'Hot'lanta- I CAN'T FEEL MY EXTREMITIES! I've flown Delta a few times before and one thing I've noticed is that their planes are old as sh*t. I don't know how many times I've seen their planes with armrest ash trays that have been super glued to not open anymore. Delta, I have a new slogan suggestion for ya. Delta: Hoopty of the Skies. read more

This airline's employees batted a thousand for being total assholes my whole journey to and from Prague. Perhaps it was just my luck that each person I encountered ate a shit sandwich for breakfast, but seriously every time I asked anyone for anything it was ADD-I-TUDE. I mean...I know it sucks getting yelled at by travelers all day, but aren't customer service people at least supposed to try to be nice? Anyways, it was pretty bad, but I got a more than reasonable fare on very short notice. Next time I'll pay the extra money to try and get some service with a smile. read more

I know this is a bit odd, but delta won me as a customer this morning. All thanks to a gentleman named Eddie at the service counter. I went to the wrong airport, ohare instead of midway. 100% my fault, being an idiot and not looking at my ticket. Upon checking in and getting the news that I was in the wrong place. He looked into my flight. Calmed me down and proceeded to tell me he would take care of it. He looked into flights, changed the airport, took care of the fees, ensured me I would make it on time and shook my hand. His calm demeanor, and great personality brought me back to reality. This is what we need more of. Real, honest care for ones job. Thank you Eddie. And thank you delta. read more

An Airline that actually treats you like a human being. What a novel concept. We all know that unless you're willing to shell out a ton of cash to fly first class, air travel is miserable on most airlines. The flights are jam packed, usually late and you are usually treated like cattle being led to slaughter. My experiences with United, Southwest were bearable, and I would rather walk through hell in a gasoline suit than ever fly Spirit again. So when my company booked a business trip on Delta, I was just hoping to survive. Thankfully, Delta exceeded my expectations. Let's start with the basics. My flight to and from Minneapolis was on time. The people who work for Delta were pleasant to deal with and the planes provided enough leg room that I didn't lose feeling in my lower extremities. I guess that's all you can ask for from an airline these days. I guess you could say Delta is the lesser of all the evils. Here's the bottom line: There were no bells and whistles, but I got to and from my destination in one piece and most importantly, I got there on time. I still hate flying more than a kick to the groin, but if I have to fly, I would not hesitate to book a flight on Delta again. read more

Every time I ride Delta I am happy. Yes, with all of the addons flying can be a pain, but I get to go to the Admiral's club, so I guess my review is a little tainted because it's based on "superfly perks". Shush, it's my review. I can do what I want. read more

United States Merchant Marine on long-term deployment to the USVI for hurricane relief work with heavy gear, steel toed boots, rain gear, uniforms, food, etc and Delta charges me $500 for my kit !!!! read more

This was my first time flying Delta, and I was pleasantly surprised. On my flight from ORD to Atlanta, it was delayed 20 minutes but they usually make up for that stuff in the air. We sat on the runway for a while but that was no fault of Delta's. I appreciate a good drink and snack on the plane and was happy to see both being offered. On the way back, I decided to move my flight at the ticketing counter and the guy working was very nice and patient with me. My bag made it, I made it with no delays. I'll be taking Delta in the future! read more

What I know about different airlines, you can fit in a thimble and still have room left to spare. I was using Priceline to book a trip, and almost all of my flight options were through Delta, so I just flew with it. Pun intended. Check-in without baggage was done simply on-the-go by downloading the Delta app to my phone. All Delta employees I did encounter were friendly and extremely helpful. When our return flight was delayed to the point where we would not catch our connecting flight, they quickly booked us on another with only an hour difference. Being a big girl on a plane, I seriously had no major issues with fitting in the seats on any of the planes. A little snug, but no major seat spillage. Really, I only have one gripe. Upon boarding, someone needs to watch the size of the baggage people bring as carry-ons. The full size bags took up all the room in the minuscule overhead compartments, leaving other without any room. Please just enforce the carry on policy, please. read more

I came upon Delta when looking for a cheap ticket down to Florida on about two weeks notice. They didn't have any direct flights from Ohare available so I took a connecting flight through Detroit. It was a very good price for the ticket which is why I didn't mind connecting. This was my first time flying with Delta. Even before traveling with them, I liked Delta. I was able to choose my seats for both flights and then check-in online and get my boarding pass the night before. All at no cost. To me, this seems pretty basic but my experience with other airlines has changed my expectations (see other review). Now - I was taking my luggage as a carry-on as to not to pay. I had called their customer service to learn more about their Same-Day (free) Travel Change policy. While it didn't work out for me this time, the Delta representative was both knowledgable and friendly. Amazingly, traveling through Ohare was quite easy this time around and I arrived ahead in plenty of time. I had somehow never done a connecting flight before and was unfamiliar with Detroit so I went to the front desk to get information. Friendly and helpful again. The Rep even told me that since I was coming in to one end and leaving out the other that it would probably be quickest to take the tram, but that I should have enough time to walk and even get a bite to eat. I was a bit worried that the 9am flight out of the gate had been delayed and was still boarding half and hour before our flight time. We took off a couple minutes late, but still arrived quite early. I do believe they had a lot of extra time built into the flight times to begin with. We landed in Detroit and I was pleasantly surprised by how new and/or clean the airport was (ok, I may have a certain pre-conceived notion about Detroit...). I had plenty of time and even was able to sit down to eat. While at Detroit, I was paged to the gate. I was a bit worried at first, but as it turns out they wanted to let me know that my seat had changed. The lady was profusely apologetic about bumping my aisle seat to seat a family together and then said that I have a window on the first row right after the Business/First class. To me, this was an upgrade - that first seat had SO much leg room and it comfortable flight. They announced that we would be taking off about 20 minutes late because of a large number of passengers who were on other connecting flights, but had assured us that we would land roughly the same time. The flight was smooth and the stewardess was a great help in finding a spot for my carry-on to go. We even had soft drinks and choise of pretzels or a cookie for NO Charge. In the days where the airlines are forcing us to pay for everything, this was a pleasant surprise. I do wish that they had some on-flight entertainment on the TVs (is that the good old days now?). As they had mentioned, we landed on time. Get this - the second Delta flight had WI-FI available! I have never seen or heard about this before, but was really excited. Had I known that, I would have brought my mini laptop with. It is a neat idea though. I have to say overall I was very impressed. What really kept me from rating them higher was because it was my first time. Consistency is important and I want to make sure this somehow wasn't a fluke. While I would figure that this experience and customer service should be the norm, I feel as though airlines recently have lowered my expectations. I will definitely fly Delta again (hopefully more nonstop) and hope that they live up to this review again. read more

I know everyone's favorite acronym for Delta is Doesn't Ever Leave The Airport. However, I have traveled with them on three separate flights recently and I always have had a good experience with them. Flights leave on time and sometimes even arrive early. They do not cheap out on the snacks or the drinks. Additionally, when you book through the online discounters for your tickets you are still allowed one carry on and whatever will fit in the seat in front of you. American just recently changed their policy and now you are forced to check your luggage. I am sure in the future some major snafu will unravel my travel and I will be annoyed, but hopefully Delta will rise to the occasion and make it right. read more

You know, I can understand things going wrong on flights and human error, but wow. It was fourth of July weekend and I was going on a business trip for the following week. I had to check my baggage, mind you, I had never flown through Delta. So when I go up to try and check in, I'm turned away immediately and told I need to check in through the electronic check in before I can give them my baggage. Okay, I do. Then I'm told I need go back again and check in my baggage, which I thought I had done, but apparently not. At this point my flight is about half an hour away from boarding and the security gate line was a mile long. I finally get everything this woman wants and go through security and get on my flight, no problem. On the way back, my co-worker and I tried to get on an earlier flight--success! The lady at the front desk was also really nice, even checking my baggage for me. Too bad it wasn't on my plane. $50 to get an earlier flight that left an hour late. $25 to check a bag that didn't show up when I got to Chicago. Baggage services told me they could deliver my bag to my apartment. Okay, fine. They would either deliver it later that night, or the following morning. I stay up until midnight, no bag. Luckily I didn't have to work the next day. 11am rolls around and I still don't have my bag. I call their customer service, wait for thirty minutes on hold, get disconnected and dial again. Busy signal. I try calling O'Hare, no one has the direct number to their baggage service. I call Delta again, another half an hour later I get to talk to someone! The lovely lady comforts me by telling me the system shows the bag is at O'hare, but someone might've taken it on accident and that's why it's not in my apartment! AWESOME! She tries calling baggage services in O'hare and no one picks up. Are they dead? WHO KNOWS! She says she'll send them an email to call me (yeah, okay). I wait another hour, then another half an hour on hold for a new rep. I'm tweeting Delta at this point. The new customer service rep can't reach Delta at O'Hare, either. Delta's Twitter account says my luggage is at the airport (an hour away), I don't really believe them. They say that I can wait for them to deliver it (fat chance!) or go pick it up myself. An hour later I'm at O'Hare, getting my bag. Apparently there was a sticker on it that meant I was an employee--I WOULD NEVER! I asked if I could get a refund on my baggage fee and flight change fee. was told I'd have to go "upstairs". Forget it. read more

This airline has no respect for anyone who flies with them. They do not update you on your departure time delays until it is to late to make other accommodations! I have been at Chicago airport since 12a.m. and they kept delaying my flight by an half hour until they finally said it was delayed until 9 a.m. STAY AWAY FROM DELTA AIR!!!!!!!! read more

I had a gate attendant who was nasty and had me in tears...when I walked into the bridge she pulled me off of bridge and refunded my ticket price. Threatened to have me escorted out of airport. Her colleagues were shaking their heads. She was terrible to my other family members as well. I called Delta and now I am flying a new airport my car is parked at the airport about 3 hours from the airport I am now going to. She sold off my ticket to a new passenger so I guess delta made money on the deal here is her info everyone. Hopefully everyone has better experiences than I have had I'm traveling United from now on!!!! Marcella Pirvu (Passenger Service Agent) Delta flight # 2658 from Chicago to Detroit.... read more

Typically I fly Delta from Chicago to NYC shuttle flights into laguardia which are good...and convenient This last time I flew delta I had to land/take off from JFK... Had to take stairs down from the plane to the ground and I was not permitted to take my carry-on aboard Additionally it was freezing outside and they made us wait outside the plane!!! read more

Unfortunately I have to deal with these idiots on a regular basis flying between Atlanta and Chicago every week. Just today, I checked into my flight, checked my luggage, arrived at the gate, no longer had a seat and had to pay to change to a later flight. I'd long thought that with delta having such a strong presence in Atlanta, it would be worth dealing with the bullshit service they're shoveling to be able to use my points to go more places. However, I'm only going to put up with so much when now I have to pay for two tickets every time I fly, one for delta to cancel and one to actually use... read more

Last year in July, two members of my family and I lost a day of international travel due to what I was told was mechanical problems. After returning from my trip and calling the airline to complain about the inconveniences that were caused, they offered each of us a $150 voucher to be sent out in the mail. After several weeks and still no vouchers, I called to ask about the status of these vouchers. They told me to be patient and sometimes these vouchers take weeks to process. In January I contacted the airline again and they sent me the vouchers via email. Why this was not done in the first place, I'm not sure. When I received the vouchers some were dated for July and the others for January (most came in $100 or $50 increments). Long story short, I lost 6 months of time on some of the vouchers and when I went to use the ones with the July dates, they were not accepted. Loss of travel time, bad Offer of $150 vouchers, nice gesture Tardy vouchers that don't work, SUCK!!! read more

I have to downgrade Delta to 2 stars. We got stranded on New Year's Eve in Minneapolis because of Delta's incompetence. Our flight was very late taking off because they couldn't get the plane fueled up. Why did they wait until we were about to push back to even call for a fueling person to come? Seems like there is tons of time to fuel up during the boarding process. OK, so I don't know how it all works, but let's add up some other things. Our flight landed late, and then we couldn't get to our gate because planes in the gate area were being de-iced. We sat for 45 minutes waiting, and the pilot said we couldn't get another gate, even though there were lots of other gates open that were NOT blocked by the planes being de-iced. And we apparently couldn't go around those planes because, with snow having fallen, there wasn't enough plowed area to do it. Maybe none of this was Delta's fault, although the other planes were all Delta, the other available gates seemed to be Delta gates, and MSP is one of their major hubs, so you would think they would have some pull. BUT: after all this, they failed to hold our connecting flight! And it was the last one out that day to get to our destination. We were rebooked for the following day, although it was not at all convenient or efficient. (They did put us in first class, which was nice). Then, the ultimate in cheapness: they didn't pay for our hotel room! We received a voucher for a "discount" rate, and we had to call an 800 number and get it arranged. Of course, the hotel was a subpar one - the airport Ramada. This was NYE, and there were few signs of life, let alone night life, within striking distance. read more

3 out of 4 flights scheduled to go early morning are delayed out of O'Hare. No weather problems in the system. Planes sitting at gates. My flight delayed because of flight attendants...got in late last night. The real problem...Delta understaffing on ORD flights. At least 8-10 non-revenue flight crew jum seating in this flight! So we get held up more than an hour, and then, of course, the non-revs take priority boarding and priority seating (they get the extended leg room). So the real reason we're late...Delta had to shuttle these employees to Detrot? read more

I flew Delta once on an international trip of changing several airlines to get to my destination and back home. I felt lucky to have arrived safely into JFK. It was packed like a Sardine can. The person next to you will have elbowed you to death by the time you arrive. Perhaps you will get lucky on an uncrowded plane. Good luck. read more

If Delta had done their job or had any kind of customer service , I would be laying on the beach in Florida this very moment. But instead, I'm stuck in Illinois...writing this review. I could write an essay on the poor customer service I received today after missing a flight that I was waiting at the gate for 2.5 hours for. Three gates were boarding at once, and you could not even breathe or move in this crowd of people. There were sobbing customers who couldn't get on their flights because it was so crowded and there were no name announcements if you were about to miss your flight. The screens were incorrect, and showed no indication of boarding. The mobile updates were also delayed by an hour, and I finally got a notification that the plane was taking off- super helpful...right? There was one person at the customer service "help" desk...which is an ironic name, because she was extremely unhelpful. It should be named "let's laugh at our customers who have paid a lot of money to fly with us & tell them there's nothing we can do because it's YOUR fault". She actually told me that we shouldn't trust Delta in calling our names or putting the correct boarding information on the board. Thank you Delta for notifying me after the fact that my flight was leaving me stranded in the beautiful state of Illinois for vacation. read more

Seriously get your shit together! You already delayed my flight last night and now again?! Missed my connecting flight to Salt Lake and a another major work meeting .. Freaking ridiculous .. What kind of compensation do u give your flyers? I've been seating in my ass on the plane in the hanger that supposedly to depart at 7:50am? Hate this crap! #waterissue? OMFG SMH -- wld give 0 stars if I cld! read more

Delta Air Lines - Pissed off with Delta Airlines! - Airlines Near Me - Chicago, Illinois

There is lady named Yulanda on phone showed up as supervisor was a bully and had a very accusative nature . I am scared to fly Delta and even speak to their rep ever. Seems to be a frustrated women and has no skills of "customer service". Is Delta having difficulty in hiring good employees??!! read more

Friendly, helpful and accommodating. Welcome change from some other airlines. Entire process from booking, security, travel to gate and boarding was pleasant and easy.The people at Delta are proving that air travel doesn't have to be so unfriendly and difficult by taking the time to provide valuable and kind service. Thank you! read more

We had no problems getting out of O'hare and to Minneapolis. Unfortunately our problems started on our second flight. We couldn't land in Jackson Hole due to snow. We were diverted to Salt Lake City and we tried to fly back to Jackson a few hours later and STILL couldn't land. Thankfully, Delta put us all up in hotels in SLC for the night. The next morning our flight was supposed to be at 7 am but we were delayed because we didn't have a pilot. Delta brought us donuts and we did fly out a few hours later. I don't blame Delta or the pilots for not landing during inclement weather but I was a little irritated when I had to get to the airport at an early hour after a late night and exhaustingly long travel day and then my flight was delayed. Could have planned that better! read more

Horrible experience trying to book an international flight. Seat selection was canceled after purchase and then had to re-select. Seat availability had changed and ended up with terrible seats. This wasn't the worst. Called in twice. Waited 2.5 hours each time to speak to someone who said I had to call the "operating" airline. Tried to call them and was hung up on by the computer. Later found out this airline is closed on the day I was told to call. Thanks Delta. Everyone I dealt with at their call center did not answer my questions and tried to manipulate me through their process. Very dissatisfying. Because of personal reasons I may be stuck keeping these tickets, but I will never fly Delta again. read more

The staff was very friendly and they did provide drinks and snacks. We had a connecting flight and arrived to both locations on time. It would be great if they had TV on all of the planes. read more

Still ORD, delays are inevitable but finally a nonstop to Seattle. Extra points for the sky club!

I usually don't do 5 stars, they they work really well with military. Also, they are very kind and friendly.

Delta really came through and even the staff at O' Hare airport were really nice! smooth flying and got some really pretty pictures when he dipped in low to see the Manhattan skyline! The flight attendants were nice and gave me a bag of chips. Kept asking if I was fine I felt great and tried to give them a tip but they said it's fine. Maybe they take it next time! I never had an issue flying Delta and always have a great experience thank you. read more

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Absolutely horrifying! Even one star is too good for them. Recently had the worst experience while flying with Delta. I went on vacation November 6th. It was only the second time I have ever been on a plane, so I was a little nervous about flying. Everyone I know warned me that Delta is one of the worst airlines to fly but i thought to myself "what could possibly go wrong?" Well, it all started with the flight out of O'hare which was delayed due to a maintenance issue. That is all we were told. So, there we sat on the plane, waiting, while some type of part was installed. Who knows what was going on, they really weren't telling us anything.So, the part was installed, and then there was another delay before taking off. Seemed like we were just driving around in circles. Again, who knows what was going on since we weren't being told anything. Call me crazy, but, as far as the maintenance issue was concerned, isn't that something that should be checked out BEFORE you start loading passengers on the plane? Second part of the problem, the flight attendants. Not very personable or helpful. I was supposed to catching a connecting flight in Salt Lake City (which I wound up missing) and it was a tight layover of 35 minutes, so naturally I was concerned. I started asking questions about what would happen if I missed my flight, etc. and she basically just rolled her eyes and kept referring me to the app. I politely explained that I didn't have the app and that my phone was dying, so I had no way of checking what flights were available. More eye rolling. Then she asked where I was going to (Boise, Idaho) and she laughed right in my face. Excuse me? Did I say something funny? Here was a passenger who was obviously nervous and needed help and this was the best you could do? Roll your eyes and laugh in their face? So, she offered to let me use her phone charger but lectured me that I must be very careful with it and return it as if I was a bad child. I was on a plane, thousands of miles in the sky.. Just exactly where did she think I was going to go with it or do to it? I thanked her but declined. I wound up missing my connecting flight, but was able to get on the next flight out, so I had roughly a 2 hour wait. On the return trip back, layover in Seattle,then from Seattle to O'hare, yet another delay. More of the same- wasn't really sure what was going on, all we were told was that the flight was late. Well alrighty then! I will say though that at least the flight attendants were a little nicer on this flight. Eerily robotic, but pleasant enough. Overall, this was a very stressfull experience. As I mentioned before, this was only my second time flying. To be exact, this was the first time in over 20 years that I had taken a vacation where I actually went somewhere, so I was really looking forward to it, and Delta pretty much ruined part of that experience for me. Lesson learned, I will never fly Delta again. read more

Nothing like sitting on a hot plane.... then, taking the long route to the run way.....great way for delta to celebrate customer service week. read more

I have never flown Delta, but based off my first interaction with them, I will take my next opportunity to do so, without a doubt. I had a Delta flight booked, but needed to cancel because of a death in my family. When I called to speak to a representative, she spoke to me as if I was a close personal friend. Refunded my flight, no questions asked. I really appreciated the kind words, and the ease of changing my travel plans from the delta representative at a tough time in my life. Thank you for the great customer service, Delta! read more