My niece's first trip was hassle if not Miguel who was check-in agent on night 1/18/26. He was patient and kind. Because language barriers, I was on the phone with him explaining situations. He helped her correct her name on her tickets. Then her flight was canceled. Here Miguel again helped her to rebook new flight ( but flight is in LAX), arranged Uber, hotel, shuttle for her and personally assisted her luggage's n showed her Uber pickup location. This is an amazing customer service. Thanks Miguel read more

While I usually book flights out of Santa Ana to Seattle when in SoCal, I opted for a flight out of Ontario as it was during the holiday season and flight prices were elevated. I liked how quiet ONT is, which is a lot less congested than LAX and even SNA. Delta has limited flights out of this airport as it only flies to Atlanta, Salt Lake City and Seattle from here, but still seems to have a decent presence here based on their check-in area. My flight was on Airbus A220, which is a new plane that Delta has in its fleet. I like flying Delta as their planes have IFE screens to watch movies and TV shows, in addition to the Wi-Fi and streaming entertainment services. Flight service was so-so as there was turbulence and the flight attendant serving drinks was a bit rude when I asked for coffee. I was tired and wanted a pick-me-up. Given the context, I could understand why they would question serving coffee when there was turbulence but I did not like the way it was communicated. It would have been better to provide coffee once the turbulence subsided if that was an issue. I would still consider flying Delta and out of ONT in general, if the fare was significantly better than SNA. read more

I have no problems with Delta! I really love their app because it gives you frequent updates and gives you an option to map out your journey at any airport (similar to gps) so that you know how to get to the correct terminal and you know how long it will take you to get there. Delta typically has great customer service and I have never had a negative interaction at Ontario Airport or anyplace else! read more

Delta Air Lines - They have some pretty cool souvenirs at ONT near the delta terminal - Airlines Near Me - Ontario, California

If I can fly out on Delta I almost always will. It's always a good experience. I usually get the nonstop to Atlanta and Ontario is always my first choice over LAX. You can't beat that hassle free experience here. There may not be many flights out of here yet but if you can find the right flight and fly out here do it. Hopefully more flights will be offered soon to other destinations in the near future. Looking forward to that day coming. read more

I will never use Delta Airlines again. They changed the gate 3 times upon departure and 2 times on my return flight. I spent a lot of time dealing with delays not weather related read more

After coming from a completely horrific experience with AA in the same day, I'm finally flying at peace with Delta.

Terrible service! I fly very regularly for work, they checked my carryon bag and I get on the plane and there's all this space for luggage? Such a hassle that I now have to go to baggage claim when I'm supposed to be at work! Maybe use a walkie to communicate how much space you still have on the plane. read more

Daniel was Amazing. Excellent customer service, kind, understanding,extremely helpful and couldn't or should I say wouldn't accept a tip for being so genuine with helping my disabled mother in law. Delta has the Best employees and Daniel is the example of a wonderful Airline. Thank you Daniel for making life so easy for us you are absolutely amazing. read more

Like Delta airlines every thing they do is great the crews are very nice and friendly and great customer service

I had an amazing experience today with the DELTA manager on duty ULA. ULA helped us navigate the minor-child traveling with Grace and compassion. Traveling is stressful enough on its own, but Ula was a god-send to make this a stress-free travel day. Thank you for your amazing customer service and for helping us in our hour of need. ULA FOR PRESIDENT!! read more

Delta Air Lines - Airlines Near Me - Ontario, California

This suitcase was brand new when i left home to fly ont/ slc, and i flew 1st class... priority baggage handling. It has tire track marks, or such, on the suitcase when i received it in SLC. Also, scraped part on the sides, zippers handles and locks torn off. The suitcase looks like it went to Hell and back!! The problem with filing a claim is that you have to see a gal in the office there first, which is at the airport. She then will evaluate the damage.. and then give you a number to file a claim IF she deems it necessary.. with that number, you can first pull up paperwork from online to file a claim and enter the number she gave you to file the claim, AND this all has to be done within 24 hours!! That's a ridiculous way to be able to file a claim.   Im 71 years old. I was in a wheelchair,  so I didn't handle the suitcase. The wheelchair person for Delta took it off the belt in baggage claim. Then I see my daughter and grandkids and am excited to see them.  I greet them,  and my daughter continues to take the suitcase to the car. I'm an hour away from the airport.  HOW do I see this person in the Delta office to then file a claim within 24 hours?  That's impossible!! The suitcase was new. It has to go in the trashcan.  This all happened flying first class, and flying first class was supposed to give me priority baggage handling as one of the perks for flying 1st class.  Shame, shame,  shame on Delta Airlines..  This is what to expect when you fly Delta Airlines.  ( ps: I have a Nikon brand new camera that was in this suitcase ( for a Xmas present)  I don't know how to work a camera since I'm old.. so I can't even test it to check it out if it's ok.  Delta.com In addition, I'm very unhappy with the cabins during flight. Being in 1st class, no pillow, no blanket! There was a video screen on the way up for entertainment, but no ear buds offered to hear it. A two hour flight and all I got was a baggy of chips.. or, the basket did make a second round so you could take some more chips or a little cookie. For first class and a 2 hour flight, I think it's not unreasonable to expect a decent snack such as a little sandwich or such, especially since this flight was right during lunch hours. On the way back I brought my own ear buds instead of packing them, but there was NO monitor of any sort for entertainment made available. In closing I am adding that the employees at Delta, in comparison to other airlines, are the most impersonal people I have ever encountered traveling. Not friendly, not helpful , a forced little smile... maybe because I was in a wheelchair it was as if one becomes invisible to them? read more

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Early morning flight and since I'm disabled..they were very accommodated..a wheelchair was brought out to escort me which made my experience very easy read more

Delta Air Lines - Airlines Near Me - Ontario, California

I got there EaRLy---Checked in, then weNt to My Gate. Read a Book for an Hour or So, then weNt thRu boarding process. TSA was Ezeeee----BReeZieee read more

Give it up for Nydia she is truly awesome and happy to help she is so sweet and kind glad she could help me and so willing to help makes you definitely want to keep flying into delta read more

We accidentally left something in the bag that we checked. By the time we realized it the bag was already gone but a wonderful angel named Kalima went THREE times to get our bag!! Really could have been an enormous hassle and put a damper on our trip to visit family, but her act of kindness really put our trip on a good course. I can't thank you enough and I hope you read this! read more

Worst Experiences Ever Today! Flight Delay, I understood. Rude Customer Service? No excuse. Traveling with Disabilities and Small child and treated poorly. Delta booked us on flight to cover having us miss our flight due to delay BUT when we got to the gate, agent rudely turned us away and said it was full even though itinerary showed we were booked. Called airline, they said it must be a glitch that two separate agents booked us on two separate flights. Imagine having your small child booked separately from you? To add insult to injury, manager asked why cant we be okay with being able to SEE one another instead of sitting together?  This is amazingly horrible and they are outdoing theirselves with rudeness. Unbelievable! read more

Soo booked direct flights for my kids to go to their brother's wedding... Without calling Delta changed it to a 6 h lay over in Georgia Now on their way back not only did they not get assigned seats put on stand by on both legs of their flight Far fetched from booking a direct flight both ways I'm appalled read more

Worst customer service even in the post Covid era. Plane left 10 min early leaving me stranded without my luggage. Luggage made the flight but I was delayed due to security. I arrived at the gate with 15 minutes till takeoff, but the plane was already gone. My seats were then downgraded and booked on an overnight flight leaving me in Detroit. Waited for hours to catch a the final flight to my destination. Very stressful event considering all the mistakes on their side, only to be harassed by their staff at ever turn. LAX delta staff as an entirety needs training or replacement. I'd recommend walking rather than ever fly with delta or their partner airlines. read more

Well, my experience since flying has improved. I'm still unhappy with the hold times for customer service but the flight itself was great. Relatively roomy. I asked for an earlier flight and was graciously placed on standby even though I have a basic ticket. Staff are friendly and arrival was on time. read more

So after booking a year or so in advance, Delta CANCELS the flight and doesn't BOTHER TELLING ME! I found out AT the airport trying to check in! So they rebook me the next day, add 2 layovers (and LONGER ones), and while I'm waiting on one of those layovers, I'm told THAT flight has now been delayed (MULTIPLE times!!)! So the wedding I booked these flights to get to, I'll end up missing! If I ever get OUT of here, bc I'm STILL waiting for an open flight in UTAH, I will NEVER fly, recommend flying, or CONSIDER flying with Delta again!! And WILL go to any/all lengths to let people know just how AWFUL my experience with booking, checkin, and DELAYS have been with Delta! OH! AND, while ATTEMPTING to use the "contact us" part of Deltas website, one chat rep ran me around, then dumped me BACK into the "virtual assistant" queue, and upon reconnecting with a different chat agent, asking for a supervisor, HE did the EXACT SAME THING!! Run to ANY OTHER AIRLINE except THIS ONE!!! read more

Delta airlines was the thee best! Safe, clean and super friendly! I felt super safe. I had to spend the night in airport and they gave me a care package. read more

Delta Air Lines - Airlines Near Me - Ontario, California

Amazing, spacious, great customer service, very helpful and polite. I mean I will defenetly use it again.

I wish I could give NO STARS! Delta Airlines really doesn't want to talk with its customers. Certainly not me. They have my money. Screw you customer. Last night, I was on hold more than 3 1/2 hours for a ten minute conversation. Later last evening, after 2 hours on call #2, I gave up. Today, at 2:10pm, I started a text conversation with them. They give the impression this will be quicker. It isn't! It's now 7:04pm! I'm still waiting! 5+ hours! I know what customer service is. Delta's recording while on hold lauds how glad they are to have me back. 9 hours of holding really doesn't make me feel the love. DELTA ... HIRE MORE PEOPLE! You've lost a customer. read more

Delta airlines lost our luggage, every time we'd call no one has answers for us. They were rude and never offered any kind of compensation. All they'd say is they have no information and don't know where our luggage is. read more

I take back everything I said about Delta in my previous review. They do not honor their e-credits; and, therefore, cannot be trusted.

David the gate agent at gate 208 for Flight DL3506 on Saturday Sep 5 at Ontario Airport was so rude to me today he had me in tears when I got on the airplane. David reminded me of how mean and hateful people can be. When I first walked up I noticed David was already upset about something therefore I waited. As he continued to ignore me I proceeded to wait as he was preparing the flight. I knew I had to say something before he closed the flight out. As a flight attendant it sucks to know that David is treating Delta's customers and co workers with disrespect. He proceeded to tell me I'm not going to work because I'm not in uniform. I ask him if he was having a bad day. He was so rude I wish I could've recorded him but as a flight attendant we can not. I'm not sure what he didn't like about me but I can't change the color of my skin. I hope I never see this guy again. read more

I met the nicest stewardess today on Gods's Earth! Her name is Audrey! This lady continued to go over and beyond for her passengers. She continue to apologize for reaching over her passengers, let's be clear it's her job to do that! However, her compassion and respect for people was unmatched! I would only want to board with her for now on lol... #nicelady I'm a nurse so I picked up on great customer service right away! read more

i bought 2 full price tickets from delta for a trip to Detroit. Last night i got an email message saying one of my seats had been changed. I paid $63 dollars more for that seat. . I don't want the seat they gave me i want my money back. I have been on hold for over 7.5 hours over 3 phone calls. No-one ever answers the phone. I want my money back. I wasn't on hold to pay for the ticket! You giveth and Delta takes away. Call the DELTA number BEFORE you purchase your ticket. 800-221-1212. You'll see read more

Terrible experiences with this airline very biased and rude would not recommend to anyone.

i have an international flight to so africa coming up. have some questions....takes two hours to get a rep on the phone!!! this airline sucks big time!!!! i hope my flight isn't as bad as their customer service!!*&*^%$!!! read more

Delta's customer service is beyond amazing. Our son is in the military and there was a change on the release date after graduation ceremony. Well Delta worked with us to change our return date and time at no cost on our entire group (7 tickets)! Kim was just wonderful and help full. read more

Big high five to Claire at Delta counter in Ontario airport. My motherinlaw, 96 years youg, was late and missed her flight on Tues March 2....it was on Alaska airlines. Their counter was closed...Claire was next to Alaska counter. So she was able to help mom to call me, explain situation so I could rebook thru Alaska for later in the day....mom doesn't have cell phone! Mom had to wait for four hours but was kept company by Claire, A very trying, unpleasant experience turned out to be an easy afternoon at the airport for mom due to Claire concern and compassion. Thank you very much, Claire Ana Forcen and Paul Huenefeldt read more

So I find flights for myself and my girls to go to Israel and I need 400,000 more points to complete the purchase so I transfer the 400,000 points and then I am told by the customer service representative that it was a mistake but Delta was going to honor it .... And he needed to transfer me over to a special customer service .... and then i was hung up on .... I called back again and this time I was told the flights didn't exist .... and after asking nicely twice to be transferred to a manager I was hung up on again .... so I called back the third time again asking for a manager but representative would not assist me only to say Delta will not honor it... So they took my 400,000 points and I got nothing in return ... Beware !!! read more

Delta Air Lines - Airlines Near Me - Ontario, California

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My daughter is waiting for a flight in Ontario and Delta hd a delay one customer went over to complain as I was tellibg her to do and she said they told the person if you dont like it dont fly with us what hs happened to good customer service. This does not help when you have connections to make at other points in your travel plans. Delta flying with you looks less promising. I hope this gets better for my daughter soon and they get thier crap together. read more

Terminal 4 at Ontario international has zero food options at 4 pm on a monday. Ridiculous. Everything closes at 2pm

Why do I like Delta Airlines? Probably because they are one of the oldest airlines around and they have survived the times . read more

Delta Air Lines - Airlines Near Me - Ontario, California

If you hate your life and want your flight delayed, rude service and overall a bad flight in every aspect, go ahead fly Delta.

I purchased the Comfort class upgrades for a recent flight from JFK to Nice and return. Cost was $238. It was advertised and urged on me by Delta that I would get much more leg room.....I did, considering I was facing the bulkhead. I was supposed to get upgraded snacks, better service of food and cocktails, etc....an upgrade over regular Coach. What a crock of lies. Yes, I got a little more legroom, but I got exactly the same 1 little pack of pretzels, same meals, same cocktail service as the regular fare Coach. Where the hell was the upgrade? Lying bastards stole $238 from me! Its bad enough that they charge you for a bag, but when they tout the upgrade and don't deliver 1 iota of different service than regular Coach, I get upset. So, beware of the phony upgrade. Unless 4" more of legroom is a big deal to you, this is just a plain rip off. read more

Delta is the worst and I'm never flying with theme again. Families don't get to previsto or sit together. I see where their priorities are: money. I recommend any other airline. They really don't care about you. read more

I wanted to share how amazing I find this airline. They have gone out of their way to make sure I am taken care of on every flight. Flight attendants are always kind and willing to help. The movie selection is always fresh. I do not want to ever fly with anyone else. Even when I have to call and make changes, they are so accommodating. I am so happy with my service I have already booked the next three flights with them. Even the check in is a breeze. The app is so easy to use too. I love that I have all my information on my phone. read more