Have to downgrade my review for Delta coming out of Miami. Another bad experience. Please see prior review for prior bad experience. This time, we had a flight that was supposed to get out of Miami International Airport at 7:05 am. They let us in, and then made us get off the plane due to issues with the airplane itself. We had to then scramble and rebook our flight. I was able to rebook the flight 10:19 AM leaving Miami. Thing is I had paid for Delta Comfort on my prior flight. I lost those privileges because this was a smaller aircraft, and of course it was the same price... wonderful... and on top of that I am stuck in an airport for a few more hours. Delta gave everyone some meal vouchers, which just getting food for my brother and I had us use all three vouchers. I had to pay for my mom's food myself... yeah... Now if you are unfamiliar with the Delta terminals in MIA (H,J) there are not a lot of stores/restaurants there, so when I mean you are stuck, I mean you are stuck! Thanks to the delay, we got to Atlanta for our connecting flight to Fort Wayne late. Thankfully, we made it on the plane but only because they held the plane for us and because my mom has mobility issues and they had someone to take her in a wheelchair. Thing is, we had to run across the airport, and my brother couldn't deal with it as he was completely out of breath. Absolutely terrible experience. FAA needs to come down on these airlines. read more

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Flying by Delta after a long time. Since 2020, all my flying experiences have been less than perfect. Mostly because of flights getting canceled due to technical issues. I was really hoping that my luck would change with Delta. Unfortunately, I was wrong. Was flying out of Miami airport at early in the morning and my Delta flight got delayed for over 5 hours because of the portable water tank being loose. They needed an engineer to sign off on the paper work. I missed my connecting flight and there were no other flights available until late night. So had to book new flights for the next day. Delta booked the flights, gave me a hotel voucher along with meal vouchers. What I really like about delta is their large Boeing 757 and 737 flights with inflight entertainment even on the short domestic flights. Flights are spacious and very comfortable with leg space even in the basic economy. read more

I expected more when we booked a first class ticket on Delta! I will never make that mistake again They were very disorganized, people boarded the plane without regard to where their seats were and as a result there was barely any overhead storage above our seats and we each only had one bag although we were entitled to two bags each. Not the special trip I imagined when I paid the extra hard earned cash. read more

Love flying Delta over any other airline. Their service is just better. Flew from Miami to Atlanta. Plane was a little older but we'll maintained and clean. Flight crew was friendly. Flight was on time. Amenities were per usual (TV, Wi-Fi , 3.5mm headphones provided, snacks , etc). I am also a cardholder so the free first checked bag is a plus. read more

Delta Airlines - Airlines Near Me - Miami, Florida

Andrea V. helped over the phone with some very difficult time consuming situations... I was so impressed... She was so very kind with professionalism unmatched... Thank you Delta for hiring such wonderful people such as Andrea... read more

I have been on two trips in the last 4 months and both of them have had a portion of the flight cancelled due to lack of staff. They claimed the lack of staff was because of weather conditions and refused to assist with hotel accommodations, leaving us to find a hotel in New York at 11 pm. I will not recommend Delta nor will I be flying with them again in the future. read more

Delta is the worst flight and customer experience I have ever had in my life. The flight was a nightmare. Every person I spoke with was rude. I was able to receive no help after hours of being on hold and no one could help me. could transfer me to someone who could help me. No one could give me a phone number to contact someone who could help me. No one could give me an email of someone who could help me. I received zero customer service to help with my concern after my trip. It took us 26 hours to get home from what should have been a six hour flight and we had to rent a car and drive the last portion of it because they couldn't even fly us to our original destination and when I called to voice concern and get the the refund I was told I would receive no one could help me. I only received pushback and rude customer service the absolute worst experience of my life. Please do not Fly Delta. They are an atrocious company from Hell!!!! I fly regularly and in the future, I will happily pay extra money to not have to fly on Delta ever ever again!!!!! FYI their idea of a refund was $21.84. under no circumstances, can you purchase a plane ticket from anywhere to any other destination $21.84 so this refund amount was a slap in the face! I would give a negative rating if it were possible read more

It Was Good From Mia To lga But Back They delayed me for 6 or 7 hours long maybe 8 then cancelled my flight plane never left ohio flying American now read more

Delta workers in Miami international aireport are the worse! The indiv at H3 gate from Miami to Atlanta are the absolutely worse. very Rude and nasty! I have never been more disappointed in service before. I definitely hate traveling to MiamI. read more

Do your research before you travel international! I purchased through Delta but they used another airline. I purchased Delta tickets and used their app during this flight. I went to the Delta desk but was told I had to go to the other airline desk to give my luggage. I also had to pay for my luggage even though THEY acknowledged I'm a Delta Silver member(no charge for luggage). I had to pay or I'd miss my flights. I contacted Delta about the $300 total in luggage fees & was verbally told to submit a request online. Today I got an email stating due to it being the international airlines policy, Delta wouldnt refund the money. There are other flights that are cheaper so do your research before deciding on Delta!!! read more

Delta did a great service by opening up the check-in 15 minutes earlier than stated on their video screens. At 4 am in the morning no one wants to wait in line for an additional 30 minutes. The procedure was pretty efficient, and the agent revised my bag tag without chastising me for making an error with the application. Tha.k you Delta. read more

incredible absolutely amazing. seats were very comfortable for a 5 hour flight and that's just in economy. absolutely loved it.

Due to Delta not hiring enough employees or putting them in the right positions I missed my connecting flight. My connecting flight did not wait for the passengers from my plane so there were several people from my flight that had to wait 6+ hours also. Terrible communication and customer service, with no compensation for our time. read more

Delta Airlines - Only 2 people behind the counter. 3 hour line wait... - Airlines Near Me - Miami, Florida

I recently had a connecting flight from Atlanta to Miami. The flight was supposed to leave at 10:14 pm. I received a message that morning telling me the flight was delayed by 30 minutes. Delay flight messages kept coming to my phone. The last change was a boarding time of 3:10 am. At that point I had been sitting at the gate for over 5 hours. The Gate attendant announces that the crew had timed out and couldn't fly so the reschedule time was 9:10am which was 11 hours after the original departure time. They offered no hotel vouchers. They did offer meal vouchers that couldn't be used at that time because everything is closed at 3am.I found a flight on another carrier. Delta agreed to book the fight for me. I asked about my luggage being Delta had my luggage, They said It would be at the airport when I got off my flight. It wasn't. They didn't transfer the luggage when they transfer my flight . I will take a second trip to the airport to locate it. After all of this they gave me a $50.00 flight credit, I will be cancelling my Delta Amex and no longer fly with them. read more

I like flying Delta. To me their planes seem newer and cleaner than most of the other airlines I've been flying lately. There is entertainment now on the back seat in front of you and it's free, unlike other airlines. There is one airline that offers free entertainment, but you have to download their app and watch it, or listen to it on your phone. Delta doesn't make you do that. An added plus, the safety video message is now right in front of you, you can't miss it. Seats are getting smaller, and you are practically sitting on your neighbor, but as far as the planes go, and so far service, I like them. read more

Delta Airlines - Airlines Near Me - Miami, Florida

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Big shoutout to Karina a flight attendant from Miami to Salt Lake City she's very professional,friendly,polite & asset to the company.Job well done read more

Flight didn't change 15 times. It leaves the airport. Gave me a cup of coffee. No emergency landing

This terminal is absolutely boring. There are so little vendors. Do not come to the airport hungry if you fly delta from Miami! There's subway, Starbucks and hot dogs. A small bar and then some typical conventions stores. Really a lack of possibilities here. They compete well with United here. If you live in Miami it's recommended to fly AA regardless. Delta doesn't even have direct flights to Las Vegas from Miami - how's that even normal?? Yet I paid $1700 for this non direct round trip in Comfort + including delays and no service as "the conditions" but that didn't apply for first class weirdly enough. Hate delta. read more

Took a flight over to Havana and I waited as there was a small line to see a counter attendant at Miami International Airport (MIA). The gentleman who helped me who's name escapes me (guy looked like he belonged in Hollywood with his 5 o'clock shadow) offered the friendliest service I've ever experienced. I had a suitcase to check in and he said if it was a little smaller, he could have passed it as a carry-on and not charge me at all. I checked in, passed through security with no issues and arrived on time in Havana and my belongings were safe and sound. When flying to Havana, take Delta and pay for your travel visa at the counter (the day of travel) which is only $50.00! Other travel places will charge you $100.00 as this is what I paid at VaCuba in Miami. PLUS when you land in Havana, you're at Terminal 3 which is the one that handles larger commercial airlines, not the small charter flights like Havana Air or Eastern. read more

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I was highly disappointed with my airline ticket from Detroit to Miami on Jan. 10, 2025, with a connector flight in Atlanta. The Delta connector flight from Atlanta to Miami was scheduled to leave Atlanta at 8:55am & arrive at approx. 10:25am in Miami. Due to a Delta Airline staffing shortage & other airline logistical issues, the flight didn't leave Atlanta until 6pm (arriving in Miami at approx. 8:30pm). Due to Delta Airlines logistical issues, I was unable to board my Carnival cruise that left Miami at 3:30pm on Jan. 10, 2025. Delta airlines' multiple logistical failures caused me to lose $400, which was the cost of my cruise that I was not refunded. There was plenty of time for Delta airlines to resolve the flight delays & still get to Miami in time to board my purchased cruise. My entire vacation with a family cruise was ruined by Delta Airlines' multiple logistical failures, with no attempts to accommodate my loss of time, money, & family memories. I have lost all confidence in the Delta Airlines brand for logistical airline accommodating travel. If I am fortunate enough to save up enough money to purchase another cruise, I have to find trustworthy airline that can deliver me to the location to board my very first cruise. read more

Check in was easy and the gate agents were nice. However, I wish they kept the lines a bit more organized. They called too many rows up at once to board and it got a bit chaotic. read more

Great service always here, Frank at the check in desk was wonderful. He made us feel special and thanked us for being medallion members. We've been flying here monthly now and it's been a good experience! read more

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If I could rate this aircraft a 0 I would. I hate it because they kicked us all of the plane because of a clogged toilet and they also were not serving snacks or drinks and you have to buy them and the drinks were 8 dollars each and the snacks for like a bag of small size bag lays were like 6 bucks and I'm not liking the prices because they don't give no complimentary snacks or nothing like that. read more

It's like delta is afraid to be on time. Hour and a half delayed and now 20 minutes in the runway. Waiting for a gate. Why???

I am a handicapped veteran and due to my disability I cannot walk long distances without incurring severe back pain. I had requested wheel chair assistance for my flight to JFK, New York late October 2023. When I checked in, I was told wheelchair assistance was not available even tho my boarding pass indicated that wheelchair assistance was requested. Upon arriving at JFK, wheelchair assistance was not available also. The long excruciating walk ruined my vacation as my back was in severe pain thru out my months vacation. -Upon my return to Miami on 27 November 2023, I was 1 of about 30+ individuals waiting for wheelchair assistance. I waited in line for about 2 1/2 hours and by the time I received assistance, I barely made my flight and my wife and I were the last ones to board. I would have tried to walk to gate B47 but obviously I was already hampered by severe pain and the walk would have been impossible due to the distance. I do not ever plan to fly Delta ever again. The individual that did finally assist me with getting to the gate was obnoxious to everyone including the TSA agents and ran me thru the terminal almost hitting many other passengers on the way. NEVER AGAIN DELTA..!! read more

I arrived at the airport several hours early then I needed to be there. The security line was not as long as I would have thought. I was able to breeze through within 15 minutes. Delta is situated right in concourse H. They have subways and Starbucks as options to eat. The lines there were super long. They have few charging stations. What I liked was that if you already have done your global entry application you can do a walk in to global entry department which is close to Delta's terminal. read more

This morning was a rude awakening because when we woke up the clock read 7am and our flight was supposed to leave around 6am. So we frantically rushed to find another flight from Miami to Reno, regardless of what airline, as long as we made it somehow. We found a flight for about $400 (each) with Delta Airlines. I thought that was pretty good all things considered, so we went with that. I was relieved we had a flight home. When we arrived to check our bag in, we were greeted with a very welcoming receptionist. Her name was Lucy. I can't even begin to explain how helpful she was. Here's the rundown of everything she did for us that morning: As we were checking in our bags, we inquired seating for our flights because during the check in process we noticed we were sitting in random places. So when we asked Lucy about that, she went above and beyond to help us out. She noticed that for our Miami to Atlanta flight, there were two adjacent emergency exit seats and asked if we would be okay with assisting in case of an accident. With emergency exit seating, I knew that we would have extra leg room, since in the case of an emergency it would be used as a walkway. So we said yes without second thought. That was one of the most comfortable flights I've had in a while. On our second flight, she couldn't get any adjacent seats but she seated us as to where there would be a random passenger seated in the middle of us. No one usually wants the middle seat so she said if we asked that person to switch to either the window or isle seat, the chances would be that they would take that offer! As I'm currently writing this review, she was right!!! (The passenger took the window seat!) Lucy also asked us if we wanted our boarding passes printed out to conserve battery on our phones, which was very thoughtful of her. She not only printed out our first flight's boarding pass, but printed all three boarding passes so that we wouldn't have to worry about it throughout the day (we had two layovers, so three flights, the first from Miami to Atlanta, the second from Atlanta to Salt Lake, and lastly from Salt Lake to home in Reno). She also informed us that the WiFi at the airport only lasted for the first 30 min once it's connected and after that you'd have to pay to continue using WiFi. Again that was very thoughtful of Lucy to mention that, because instead of aimlessly using the WiFi to scroll through Facebook or any other source of social media, we could prioritize what we could use the WiFi for if we needed to. Lastly, we asked where the closest bathroom was. She gave us three bathroom options with the gate they were closest to so that it was easy to find. She gave us a tip saying to use the farthest bathroom located by H15 because it was the largest and cleanest out of the three she mentioned. We had some time to kill and so I decided to do observe each bathroom. The first bathroom had the most traffic and definitely smelt the worst. The next bathroom down was by gate H11 and it was the smallest bathroom, which only had about two to three stalls, and maybe one to two urinals. The smell wasn't nearly as bad as the first, but still had some unpleasant lingering odors. And lastly, the bathroom by H15. Lucy was right! It was the largest bathroom having about 7-9 stalls and 5 urinals. No smell to it either! I believe first impressions are very important and Lucy was my first impression of Delta Airlines. And let me tell you that I was not only impressed, but so happy with everything she had done for us. The thing is, we didn't even tell her about our missed flight earlier that morning, so I'm positive she shows the same hospitality to everyone who she meets. Good job Delta and thank you Lucy for turning around our day. read more

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Flight DL2701 Jan 4 2020 thank you to everyone on this flight. I was sitting in seat 12A. The staff was very helpful, wonderful, caring and compassionate. A passenger was having a mild heart attack and due to the actions of the Delta staff they helped the passenger and may have saved his life.. thank you from Natalia. God bless you and may god take care of you read more

Pleasantly surprised. Have not flown Delta in years, as their prices are usually on the high side. However there was a direct flight from Salt Lake to Miami so we took it. The boarding process was smooth flowing, the seats were clean, back pockets not so much, the complimentary food items were plentiful as well as the items for purchase. The pilot informed of the weather ahead of time as he foresaw a possibly bumpy area coming up, and the stewardess on this flight were efficient, and friendly. Each seat had plenty of leg room, as well as a monitor with a grand selection of movies, to series. Definite pleasure and would fly with them again based off of this experience. read more

I used to fly delta all the time. Was a Diamond for years and have flown over 500,000 miles with them. Today I'm flying with my family and we were not allowed to select our seats we were given the "assign At gate" Guess what we got middle seats, when I inquired they said it was do to the class of ticket I purchased. In other words the $800 I spent was not worthy enough To get a good seat. Funny thing is they could not move us but they still have not assigned everyone's seats. I'm still a gold member and have Sky Priority status, priority for what I'm not sure. Hate to say it but Delta has fallen to the ranks of all the other carriers, " grey hound in the sky". Actual you get more leg room and free wifi on Gray hound. read more

Delta Airlines - Airlines Near Me - Miami, Florida

I've been on hold for 2.5 hours, already saw entire movie, had dinner at home, still on hold. This is the worst experience and still need to book flight. I have some questions relating to miles I have, also have 2 companion certificates I'd like to use. Oh yea that's why I have 2 same problem last year. I have the amex delta skylines credit card and the service is the worse. Think if this time I don't get results I will cancel my delta skylines platinum card and just use american airlines, at least they answer the phone. If delta reads this and cares I can be reached. Will make reservations by Friday one way or another, last chance not to loose a frequent flyer. read more

Delta Airlines failed me this time. I had a flight leaving out of Miami with a stop in Atlanta and final destination Fayetville NC. My flight was delayed coming into MIAMI so consequently I missed my connecting flight in Atlanta. Delta Airlines was kind enough to find me lodging at a Howard Johnson in College Park Atlanta but the condition of this hotel were below part. I actually seen a big roach hanging out in my room right after I had ordered Uber Eats. The hotel was booked up since everyone was lodged there. Very bad experience. Delta should check better the hotels they place their customers. Another review detailing my experience at the Howard Jonson will follow. read more

Delta Airlines - Say hello to my little friend (roach) - Airlines Near Me - Miami, Florida

Dear Delta Airlines, I really can't think of a nice way to say this, or, quite frankly a better way to say it in fewer words, so here goes: You suck! There, I said it. Wanna know why? Read on.... I booked 4 flights with your airline this past week, 2 to get me from Miami to my final destination via Atlanta, and 2 to bring me back. All 4 flights I took with you were delayed or problematic for some reason. This means that, on this trip, you were 0 for 4. On at least one of the planes I boarded, there was a big sign on the side of the plane that gloated that Delta had been named "The most admired airline in 2013" by Fortune magazine. I'm not sure what Fortune based this on, but it can't be based on customer satisfaction, condition and age of your fleet of planes or on-time departures and arrivals, as you've consistently failed all at of those during my last several trips with you. To boot, your "Skymiles" frequent flier program is nearly the worst in the industry. Don't believe me? Do a Google Search for "Delta Skymiles worthless" and see how many hits you get! My initial flight from Miami to Atlanta was delayed by about 40 minutes, because you were waiting on a flight attendant to get to the airport from her hotel so we could take off. You're kidding!? Could you not move an attendant to our flight from a later one, so the attendant arriving from the hotel could simply grab the later flight and BOTH flights could then take off on time? Yes, yes, I realize there are union rules and the attendants bid for flights, etc. but at the end of the day, you should be doing what's best for the plane full of paying customers IMO. After arriving in Atlanta at about the same time as my departing flight was due to take off, I got off the plane and found that I was automatically re-booked on another flight that was leaving an hour later. Great. Problem was, that plane was broken...The Auxiliary Power Unit (APU) that's used to power the plane while at the gate and is also used to start the main engines was broken. This meant no A/C while parked at the gate, they had to start both jet engines on this MD-88 using power from the terminal building before we could leave, and since the engines were running, there was a problem getting a push back from the ground crew. Another cluster. ****** Insert 5 days of bliss here before trying to return to Miami on Delta ******* About 2 hours before my initial flight was due to depart, my cell phone rang. It was an automated message from Delta Airlines, letting me know my flight was delayed by 30 minutes. Great, at least they notified me, which is something they'd not done in the past. I arrived at the airport to find that my flight was now delayed by an hour; before I got through the TSA security screening, the delay was up to 1.5 hours. I arrived at the gate and we were told that the plane that was coming in from Atlanta to pick us up had just left Atlanta about 30 minutes before our flight was scheduled to depart. So rather than arriving in Atlanta at 5:30 and having a 2 hour layover, I'd now be landing in Atlanta at 7 and sprinting for my next flight which was in another terminal building. We boarded this DC-9 to Atlanta and were told that 1/2 the Air Conditioning was broken, but they'd chosen to give the passengers A/C while the pilots roasted. How generous! Also, due to a mechanical problem with the plane, the flight would be limited to a "low ceiling" and the pilots couldn't take the plane up to the normal altitude as a result. Great, another broken plane! Many people were irate, several had to run to catch their next flights once at the Atlanta airport, while others were told they simply wouldn't be able to reach their final destinations until the next day. Sad. As it turns out, I needn't have worried about making my connecting flight from Atlanta to Miami on time. Why? Because - as you may have guessed, Delta was having yet another problem, and this flight was also delayed. Another issue with lack of flight attendants. They initially delayed this flight by 11 minutes. In the end, this 7:26 p.m. flight was delayed to an 8:05 departure to allow for the flight attendants to arrive on an incoming plane to a different terminal building at ATL, then come to service our flight. Needless to say, people flying on from Miami on evening flights were screwed. Another disappointing trip with Delta. Sadly, the problematic and delayed flights are becoming more frequent. Each of the planes I was on (3 MD-88 and 1 DC-9) were older, showed signs of wear and had luggage compartments that were smaller than most other airlines. 2 of the planes were broken or experiencing mechanical problems. None of the flights featured any entertainment options aside from their magazine. ...And they wonder why smaller/newer carriers are eating their lunch! read more

I have flight with delta a couple time and I did not had any complaint until today this had to be the worst traveling experience I have had . First my flight got delay twice, Second i had too pay 25 $ for a small suitcase because I had my perfume and i can not pass into the airplane with it. The plane did not had tv so there were not any entertainment, after the flight was done, Delta left the plane so far in the worse terminal that JFK have, I had to walk for a least 15 minute to get my suitcase. read more

I dislike this airline a lot lately . Be prepared to get charged 23 dol for each national flight checked bag ( online check in) if ur not a medallion!! Horrible service!! This is when ur not travelling abroad ( ie brazil) and there are 3 huge confusing lines read more

Delta Airlines - Airlines Near Me - Miami, Florida

Flight 1636 Worst flight ever. From Atlanta to Miami. We both had carry on and the woman and the man at the gate B24 checked them because it wasn't enough space in the airplane even when we told them that my boyfriend had an open heart surgery as soon as he gets to the airport. So he couldn't waste any time. And the surprise for us was that when we entered the plane there were like ten empty spaces. But that wasn't the mayor problem, the real thing is the rude attitude of the staff... Unable to help. read more

Functional in design. Security staff well organized and professional. While I appreciate the book store, there are certainly not enough variety of food options -- especially in the morning. Maybe it's time to test bringing in food trucks on a limited basis? read more

Delta Airlines - The view waiting in line from Starbucks between gates H7 and H5 - Airlines Near Me - Miami, Florida

I understand that American is the big guy at MIA and that Delta is stuck with bad gates. But come on Delta, y'all can do better. Here's the deal. 21 Atlantans on a flight from Havana to Miami. About 12 of us had reservations to fly MIA-ATL with Delta. The flight from Havana landed late. One couple got there before me and made the flight. (They had gotten a cart to whisk them over to Delta since one of them had had knee surgery.) That couple told Delta another 10 were en route and to please hold the plane a few minutes. I raced through immigration (Global Entry) and customs (carry on only). I raced across the airport to Terminal J (Delta gates). Back through security. (TSA pre-Check.) I arrived at the gate only to watch the flight back away from the gate. Another 9 people were behind me. The next Delta flight to Atlanta was the next morning. I bought a ticket on American and made it home that night. Disappointed with my hometown airline. read more

So impressed with this amazing and friendly Pilot! He took the time out to meet every passenger, shake our hand and share a smile!! And even let my nephews check out the pit!! So heart warming and impressed with this gentleman! Being in customer service as my profession for many years I feel it is important to reach out to someone's boss and let them know how amazing they are and how well they represent their company. Desrusiers Luckins at check ins went above and beyond to help solve my baggage issue and was the most pleasant staff member in the building!! Grateful for this amazing service received!! read more

Delta Airlines - So impressed with this amazing and friendly Pilot! He took the time out to meet every passenger, shake our hand and share a smile!! - Airlines Near Me - Miami, Florida

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Why bother with a self check in option if you then have to check in your bags the old fashioned way?! Probably to ensure they get those 25 bucks from everyone.. Aside from that, the seats are uncomfortable as hell, some of the attendants clearly hate their job, delays seem all too common(probably because every plane connects thru ATL), and they charge you for wifi. I won't go as low as one star because they got me home safe and the staff on the flight over to St Louis was great. read more