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    Delta Hotels by Marriott

    4.0 (26 reviews)
    Open Open 24 hours

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    Hook for towel on bathroom door - was on floor when I checked in. I left it on the counter. Housekeeping left it there
    Amanda F.

    Got an email after checkout asking for feedback and so their team could be "celebrated". Here is my response: I will start with saying, yes I might stay again but next time I would raise these concerns while there. With work being busy, I was too tired and didn't want to deal with the possibility of changing rooms. Management should consider: Walking the property and do the left/right and up/down method to address all areas of concern. Rooms should be deep cleaned at least monthly. Mold in bathrooms - showers, sinks, toilets should be taken care of. Someone should go in the room as if they were a guest and see if all things work as expected, Positives: - Hotel is convenient to the airport - the onsite restaurant is convenient - towels were good quality - bed was comfortable - the water and the ice machine were nice to have - bottles of water in the room were also nice to have Negatives / sadly too many - the overall smell of the hotel is stale, some kind of infiltration of air fresher or air purifier would have been nice. Stale isn't doing it justice - the smell is stale, moldy, old. Not typical Marriott experience - button for lobby in one of the elevators is partially broken - elevators are slow Room 900 specific issues 1. The air does not consistently work as set (ex: setting as auto and 70 was extremely hot, the air would rarely kick on. Setting it to 67 cooled it down some, but still never holding a consistent temperature. Fan would blow for 60-75 seconds then go off for 5+ minutes). I normally keep it on 70-72 at home and the 67 which was the lowest it would let me go was ridiculously hot 2. There is mold EVERYWHERE in the bathroom. I am not sure when the room was last deep cleaned - bathroom and bedroom area. 3. Room floor clearly had not been vacuumed between guests, possibly longer. Food in corner by suitcase area. 4. While towels are good quality, only providing one washcloth, one hand towel, and 2 towels is crazy, especially when housekeeping sees towels on floor to soak up water from shower (or heck it may have been the toilet) leaking. 5. The hooks for towels/clothes are broken. The one in the bathroom behind the door was on the floor at check in. I left it on the counter. Housekeeping left it there. The left (1 of 3) hook on wall over suitcase area was also not secure. This is dangerous! Imagine if a kid found these screws 6. The shower curtain needs to be washed or replaced. The red bacteria is gross. 7. The shower head was HORRIBLE! Several issues - even with shower turned on, water is coming out at a heavy speed from tub faucet and also from metal arm of shower head. This means - the hotel is wasting a ton of water and it's hard to feel clean because there is minimal water coming out of the shower head. The shower head is also corroded. 8. It could be the shower head not working well that doesn't wash shampoo/conditioner out well, or it could be the hair products. Either way, argon oil products are typically only good for certain hair textures. A different variety would have been nice. Pictures for proof.... 1. Broken hook bathroom 2. Broken hook bedroom 3. Shower water being pathetic 4. Gross shower curtain 5. Mold in shower 6. Disgusting toilet / mold - clearly doesn't get cleaned with bleach and a brush I am not sure that there is much to be celebrated, now that I think about it, I will not be staying here again

    Check in
    Michelle M.

    Great stay at this Delta hotel. The location is great and close to lots of food,shopping and things to do. You can tell that the hotel has been recently renovated and when you walk in the interior is gorgeous. They also have a café and a restaurant and a full bar on site. The young black lady at the front desk check in... Serena, I believe her name is, was warm, friendly and amazing. She kindly checked mr in early and explained the property beautifully to me. The room is nice was appointed nicely. It was comfortably sized with a king size bed, sitting area and a desk nook. The only thing that wasn't great about the room was the bathroom. It wasn't in too bad of a shape, but nothing fancy. You could tell they were a little bit older. Excellent value, location, and service. I would recommend and will return again.

    The coffee bar

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    2 years ago

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    Kyra P.

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    7 months ago

    Great lunch. Joseph did a wonderful job and I always look forward to their breakfast.

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    4 months ago

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    1 year ago

    Beautiful hotel, Dive Bar was awesome for breakfast and dinner! Easy location, near downtown and airport. Will be back!

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    7 months ago

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    1 year ago

    Joseph gave us wonderful service for breakfast. He was very attentive and friendly. I really appreciate the great service.

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    1 year ago

    Staff was very welcoming and genuinely nice. Laura, Tanaka and Sabrea were extremely helpful with my needs. Highly recommend this hotel!

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    2 years ago

    I paid a top rate for an old building. The staff was nice, but the Tavern a d internet was not working.

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    Ask the Community - Delta Hotels by Marriott

    Review Highlights - Delta Hotels by Marriott

    During our stay we had the pleasure of having Liz and Joseph as our servers.

    Mentioned in 4 reviews

    Read more highlights

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    Attended a reception here. The ambiance was nice and the service was stellar. The food was subpar…read more They served fried chicken breast which was very dry and had no accompanying sauce. The salad was excellent. The desserts were also dry. I tried the chocolate mousse. I would probably try something else if I had the opportunity. This was a preset meal.

    If you are not a member and found this venue advertised on The Knot, proceed with caution…read more When researching, it should have been a red flag that there are very few recent wedding reviews since 2023, many 5-star ratings without explanations, and one consistent negative comment stating the venue is beautiful but the event coordinator, Pat Saylor, is poor at communication. Unfortunately, that review proved accurate. Pat is the only event coordinator for the clubhouse. She frequently reassures you that she is on top of things, but emails and calls often go unanswered and responses are delayed until multiple follow-ups are made. Communication is inconsistent at best. If you speak with Gwyn, the COO, you may receive answers that differ from what Pat previously told you. When these discrepancies are pointed out, you are redirected back to Pat for clarification. Non-members should also be aware that placing a date "on hold" offers little security. Despite being told we had the right of refusal if another party was interested, our held date was ultimately given to a club member without alternative dates being offered. Overall, non-members do not appear to be a priority. This venue may be beautiful, but the lack of communication and organization can be a significant issue. I hope this review helps other non-members avoid wasting time and instead choose a venue that values their business.

    The Ben West Palm - The Book Butler

    The Ben West Palm

    (143 reviews)

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    This was a beautiful property and hotel. It was a pleasure to stay here. I must say, I really felt…read morerelaxed and taken care off here. The staff was great and on point. From the the front of the house to the back. The customer service here was excellent. The hotel is beautiful. The sitting area by the lobby was a nice area. I liked the decor. One of my favorite spots was the pool bar on the 8th floor. I loved the canopy over the bar. It was absolutely beautiful. I spend most of my time there. The pool was not to big but long. It had a nice view. I was happily surprised with the room they prepared for the soccer tournament with the multiple TVs playing the different games and the table games. That was a nice touch. This property has The Circuit that stops right in front and takes around the city. The hotel is in an excellent spot. Near, I found things to do and had fun. My time here was fun.

    I absolutely love The Ben West Palm Autograph Collection, Ben Trovato Estate. This boutique hotel…read moreis simply exquisite. 'Ben Trovato' means "well found" or "well invented". From the moment of arrival to departure, we were treated very well. The Ben is breathtakingly decorated with greenery and art design to mimic the appearance and beauty of what Palm Beach represents. At check in, Angelina provided us with complimentary spring water in beautifully designed water boxes and our wristband room keys. The complimentary Paloma Angelina presented was sinfully delicious. What a great way to start our stay. Our waterfront rooms faced the Palm Harbor Marina with views overlooking the harbor, Codes (stainless steel and glass sculptures), and a view of Palm Beach Island and the Intracoastal Waterway. In room amenities included thick plush towels, soft robes and slippers. Closets also included a safe, full size ironing board, iron, and a steamer. Two large umbrellas hung in the closet in case of rainy weather. The bar and refrigerator were stocked with alcohol, snacks, and more water. The beds are comfortable and featured sheets stitched with The Ben's name and logo. Hotel amenities included a rooftop pool, glass elevator, gym, and room service. Complimentary bikes and shuttle services are available. Bruno, a Circuit vehicle, provides rides exclusively for The Ben guests anywhere within a 2 mile radius of the hotel. There is also a Book Butler that can bring you a curated and rotated book delivered on a silver platter! Tatianna, at the Front Desk, answered questions and provided good breakfast recommendations. Kevin, Bell Services, was also helpful. He made sure I had all the information on how to schedule a ride with Bruno and that we had water boxes for our trip and activities we had planned for the day. Kevin also provided good recommendations for places to visit and things to do. I would not hesitate staying at the Ben next time I am in the West Palm Beach. I am so happy we "found" this hotel! Ben Trovato!

    Delta Hotels by Marriott - hotels - Updated July 2026

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