Update: The owner read my review and contacted me to discuss further. I appreciated the fact that my words didn't fall on deaf ears and that he wanted to make things right. He apologized for the lack of communication on their end and explained that they were down a foreman, which caused much of the delay. He said he would focus on better client communications in the future and that he would speak with his team about their level of professionalism on the job. I genuinely believe his concern and, again, commend them on the work that was completed at our home.
Original review:
My husband and I were less than impressed with our experience. I initially contacted Delta Masonry back in June to help reinstall a brick facade on our front stoop and they worked up the estimate right away. They were quick to send a request for down payment and told us they were just a bit behind on scheduling, but that we'd hear from them shortly to get scheduled. We paid our down payment and waited... almost a month later, I called back to check in and was told they were still behind, but that I would receive a call the following week. No call. Waited a bit then called back again; same thing. 2 months later, I still had not received any attempt at contact. No updates, no information, nothing. I called back again and couldn't reach anyone. Left a vm saying they either needed to refund our downpayment or get us on the books. They didn't even have the courtesy of calling me back, I just get a text that says we'll be there Friday, please confirm. I confirm, they come & complete the work, and it looks good (I'll give them that). Their installer has a super colorful vocabulary, so be prepared if you have any Ring footage, or if you are having them complete work on a commercial job with clients around.
I think the thing that frustrates me the most is that I waited over 2 months to be scheduled with no effort from the vendor, but I've since been contacted twice for final payment... they reach out when they want something from you, but don't seem to care when you need something from them. Just keep that in mind if you choose them for your project. read more