I walked into this office so hopeful, ready to finally start fighting my dental issues. I felt comfortable with my providers. I trusted them. That was my mistake.
I wish I had listened to the negative reviews before coming here. This dental office is full of hidden agendas, and I deeply regret falling for their tactics. They engage in blatant scamming and upselling. I wasn't informed about the services my insurance covers, which allowed them to push their expensive CEREC products on me. I trusted them--and I shouldn't have.
Listen to the person who previously advised to run from this office. I wish I had. I ended up spending thousands of dollars because they withheld information about my fully covered insurance options. Learn from my mistake. Don't trust a word they say or any financial agreement they show you. Don't be as trusting or naive as I was. Do your research, get a second opinion, or better yet, avoid this office altogether. They won't tell you everything, and they'll try to sell you things you don't need. I feel deceived and regretful. Do yourself a favor and go somewhere else where you can trust the care you're receiving.
Their practices may not be illegal, but they are without a doubt unethical. They intentionally withhold options to maximize their profits, taking advantage of patients through a complete lack of informed consent. CEREC was presented to me as my only choice besides a metal crown, even though a different, fully covered option was available. This is all clearly shown in my billing details. Not only were they not transparent, but they actively lied to cover their tracks.
They asked me to stay the same day as my exam--the same day they provided the costs. Looking back, I'm sure it was so I wouldn't have time to do my research, get another opinion, and realize that what they were selling me was unnecessary. I was too trusting. In retrospect, I was a fool.
Then, they charged me $400 for another service during my SRP procedure. When I asked for an explanation, they gave me some nonsense about how it was meant to "improve the mouth-body connectiion."
If they ask you to stay after your exam, do yourself a favor and leave. Go home, talk to your insurance, and figure out exactly what's covered. Look at all your options before making any decisions. I feel like important information was deliberately withheld from me to make a sale. This kind of lack of transparency is honestly disgusting.
Then, when I decided I couldn't trust them anymore and wanted to leave, I was told I would lose my warranty on my CEREC crowns--crowns I never even had the option to decline in favor of a standard, covered alternative. I was also never informed about the warranty conditions, which require that I stay with them and see them every six months for five years for the warranty to even apply. So essentially, if I leave now, the $1,800+ I spent (on something that was an unnecessary financial burden in the first place) would no longer be covered.
To make matters worse, I was charged for a filling that my insurance did cover, and after spending nearly $2,000, they refunded me a whopping $44.
If you have no problem paying out of pocket for everything (because they will not look at your covered options), go ahead--spend your money here. But if you depend on your insurance and expect to be given all your options, don't even think about it.
This office operates with deception, manipulation, and greed. Don't make the same mistake I did. Run. read more