Booked this dive shop via RC for the Certified Scuba Dive excursion. The staff were all friendly…read moreand professional, the dive masters were very knowledgeable; an interesting fact, the water here has higher salinity which makes you more buoyant which in turn requires more weight to compensate, the aim is to be neutrally buoyant so you can hover. Normally I need ~20lbs, they calculated what I actually needed and they nailed it first time, no need for adjustment. For this trip, we were taken out and did a drift dive of two different reefs, both were incredible sights to see, and our guide showed us cool things along the way. Pictures and video don't do it justice, and words can't describe, you need to dive in and see for yourself.

We are already certified but haven't done a dive in 6 years so we did the Discovery SCUBA dive as a…read morerefresher. They did a great job of explaining everything and made me feel very comfortable. I now can do a regular SCUBA dive.

I cannot say enough AMAZING things about Quickie and Don Juan!!!…read more From easiness of booking to quick response times and an amazing day filled with site seeing, I was truly blown away. This isn't your average boring tour. Quickie brings the passion and fun on your adventure. We started off our morning by getting picked up by Don Juan and Quickie. While the tour time might seem early, it's 100% worth it because it allows you to skip out on lines and crowds. We headed to Tulum to see the Mayan ruins. During our ride Quickie gave us a brief bio on himself and then provided us a lot of historical context for the ruins. When we arrived he dropped us off and let us do a self-guided tour which was nice because he wasn't being overbearing like a normal tour guide would be. Once we were ready to leave Quickie met us back at the entrance and took us to a hole in the wall spot that had amazingggg tacos. Next up on our list was visiting a cenote in Tulum. Quickie and Don Juan had all of our equipment ready for us which made the process nice and easy. Quickie picked a cenote for us that was breathtaking but not swamped with people (very important!!!). We snorkeled in the cenote with Quickie while Don Juan watched all of our belongings. Quickie provided us with knowledge on the cenote and even took pics for us. After the cenote we went snorkeling with turtles, stingrays, fix, and squids. It was a great time. Following snorkeling, Quickie took us to another hole in the wall restaurant where we had more amazing food and drinks. Our tummies felt very satisfied! We then visited another cenote where we had it all to ourselves. It was AMAZING!!! Truly a once in a lifetime opportunity. To say Quickie is a wonderful guide would be an understatement. Both Quickie and Don Juan treat you like family. When we first met up in the morning Quickie said we would just be hanging with friends who happened to be locals. I didn't understand what he meant at first but once our time together came to an end it all made sense. Quickie goes out of his way to make sure your comfortable and well taken care of. I cannot recommend Quickie and Don Juan enough. The tour is well worth the money and time. You would be doing yourself a disservice by not booking this tour. I left as one happy camper and look forward to booking with Quickie again on my next visit. 10/10 recommend!

Quickie's excursion was an absolute joy…read more From beginning to end the entire experience was enjoyable. There were not any unpleasant parts. The amount of time spent on each activity was perfect. Long enough to enjoy everything and short enough to not feel as though it was dragging on. Quickie has extensive knowledge about the history of the tulum area and gives you excellent history and current states of the local environment. The cenotes were gorgeous and pristine. The zip lining was fun and safe. At every stage we were met with quick assistance and service. We went to quickies favorite taco place which was amazing. Hand made tortillas and a large selection of different meats. Surprisingly they put rice and beans on the tacos, if desired. The catamaran was huge and the ocean was gorgeous. We went snorkeling and saw sting rays and several turtles. There is a generous amount of drinks available to unwind with on the ocean at the end of the excursion. Quickie is a fun funny and knowledgeable guy. He is extremely thoughtful of all your needs. Not one time was I uncomfortable or needed to ask for something. I absolutely recommend taking advantage of his services when in the Tulum area.

Excellent scuba dive center that is conveniently located on site of Intercontinental Presidente…read moreCozumel. They arranged a refresher course and a discover Scuba lesson for my son so we could dive together and then a 2 tank dive at two coral reef locations. They were able to look me up in the computer and found my certification online and got me signed up right away so we were in the water the very next day. They lent us all equipment needed and the instruction was thorough and the instructor was kind and helped my son who was a first time scuba diver. It was a proud father son moment watching my boy check one off the bucket list to scuba dive for the first time and we got to scuba side by side. This is a solid dive center and the prices are reasonable. Can't get better than this in terms of location and convenience. 5 stars and a muchas gracias to the staff, instructor and crew.

Great kind people and staff, very pretty place to go and 10/10 I would recommend every day of the…read moreweek. If you get the staff Krishna your in luck because he is funny, nice and very helpful.

My wife and I can't recommend My Quest Concierge Private Tours enough. Shout-out to our amazing…read moreguide, Heriberto Lopez. He took excellent care of us for the day. It was just us three. We loved having a guide all to ourselves. We stayed at Grand Velas Riviera Maya in Playa del Carmen. My wife found out about My Quest from Tripadvisor. We booked a "VIP Tulum Private Tour" over two months in advance through Viator. It cost $340, prepaid online, and we tipped Heriberto $75 in cash after the tour ($415 total in US dollars). We thought it was worth it. The preferred method of communication for My Quest, like most of Mexico, is WhatsApp. Two days before our tour, we got a WhatsApp text message from Carolina to confirm details. Our only gripe with My Quest came in this message. The company wanted to change our pickup time from 7:30am "to 6:45am since we have found more people due to the season." We were a bit annoyed with that because we booked and prepaid with My Quest in order to get a private tour at the time we specified months ago. I politely replied and asked if we could keep the original reservation time. I received a prompt response, yes. Around 8:30pm the night before our tour, we got a message from Fernanda. She confirmed our pickup time, told us that Heriberto would be our guide, and gave us his phone number so that we could message him via WhatsApp. Once again, I had to correct the pickup time from 6:45am to 7:30am. I messaged Heriberto to make extra sure. Heriberto showed up on time at 7:30am. He picked us up in a company car, a GMC Acadia, I believe. It could've been a GMC Terrain. I don't remember exactly. The SUV had a transmission issue where it would downshift unexpectedly, usually after we got going on the highway. This mildly concerned both us and Heriberto. He reported the issue to My Quest. Heriberto is local to Playa del Carmen, where My Quest is based. He's friendly and intelligent. We could tell he is passionate about his job. He loves his family, Mexico, and the environment. We felt safe when we were with him. Our tour consisted of three stops, each of which I reviewed on Yelp. In order, they were: 1. Zona Arqueologica de Tulum 8:45am to 10:00am (times approximate) https://www.yelp.com/biz/zona-arqueol%C3%B3gica-de-tulum-tulum-2 Zona Arqueologica de Tulum is the famous ruins of Tulum. This is a popular tourist attraction. Heriberto and My Quest proved to be very valuable here for two main reasons: First, Heriberto knew the most efficient route through the ruins and he was terrific at timing our stops so we were rarely around other people. He made our tour of Tulum feel special and intimate. Second, Heriberto was extremely knowledgeable about the history of Tulum and the Maya people. He brought an iPad to show us pictures and diagrams, which added another layer to his history lessons. 2. Cenote Xunaan Ha 10:30am to 11:45am (times approximate) https://www.yelp.com/biz/cenote-xunaan-ha-ciudad-chemuyil 3. Cenote Taak Bi Ha 12:15pm to 1:45pm (times approximate) https://www.yelp.com/biz/taak-bi-ha-zona-hotelera-tulum Cenote Xunaan Ha is an open, above-ground cenote. Cenote Taak Bi Ha is a closed, underground cenote. At both cenotes, Heriberto provided us with life jackets and snorkeling gear. Life jackets came from the cenotes and snorkeling gear came from My Quest. Xunaan Ha was a leisurely swim and snorkel. Taak Bi Ha was a guided tour. We absolutely loved both. Cenotes are some of the most beautiful natural occurrences on earth and they must be experienced in person. No hiking was involved, but the swimming, especially in the cold water of Taak Bi Ha, did take some energy. Eat a good breakfast and bring snacks for the car. Heriberto had bottled water for us. We arrived back at the resort around 3:45pm. We were gone for over eight hours. Due to highway traffic, it took over one hour to get from our resort in Playa del Carmen to Tulum and it took over one hour to get from Taak Bi Ha back to our resort. Therefore, there was a lot of drive time. We also made a pit stop at a Pemex gas station on the way back. At all three stops, Heriberto took care of everything: translation, parking, restrooms, escorting, tickets, access, etc. He was also great at taking pictures and videos of us, and knew all the best spots and angles. He knew how to make the pictures look as if there weren't other people there, especially at Tulum, which had large groups of tourists. We appreciated that even though we didn't ask for it. He just made it happen. Heriberto was fantastic. Tips: - Both Viator (via an emailed link to a web page) and My Quest (via WhatsApp messages) will tell you what to expect, what you can and cannot bring, and what's included and not included (e.g., lunch was not included on the tour we booked). - Don't wear sunscreen to the cenotes. It's generally not allowed because it harms the cenote ecosystems. - Strongly consider bringing water shoes. Ours came in handy at Taak Bi Ha.

This tour was the highlight of our trip to the Yucatan Peninsula and will forever be one of my…read morefavorite travel memories. Our guide, Manuel, was not only communicative and informative but went above and beyond to ensure we were comfortable and relaxed the entire day. He even stopped at a pharmacy on the way out to find a good medicine for my mom's back, which she hurt a few days before our trip. Without that she would have been miserable and unable to enjoy any of the activities at our stops. The pyramid at Chichén Itzá was breathtaking and Manuel took amazing pictures of us from the perfect vantage point. I have been interested in and studied Latin American history for several years so I found his knowledge about new and relevant information only just being released in academic circles incredibly fascinating. Our lunch at Paladar De Cura in Valladolid was the best meal I had our entire stay, and we also did a tequila tasting and some souvenir shopping in town. After lunch we headed to Cenote Chukum where we swam in the cool waters of a cavernous sinkhole with small catfish flitting beneath our feet. It's no mystery why this tour is rated the #1 activity on Tripadvisor out of 700 others. You will not regret booking it.

The trips with Underwater Mexico were incredible! Rolien and Antonio are wonderful people who…read morereally care about their guests. We enjoyed every trip and we gained two new friends. We had a fantastic time! We did 3 trips with Underwater Mexico. We went on a Cenotes tour and visited Chichen Itzá, and Sian Ka'an. In addition to these trips, we did several dives with Antonio (including our Open Water, Advanced Open Water, Cozumel, etc). Antonio is a great diver and a natural teacher. If your dive skills are a little rusty, diving with Antonio is great! Since we're now done with our certifications, we're going bull shark diving with Antonio next week and we're looking forward to that. The private trips were customized for what we wanted to do. We had so much fun on the Cenotes tour that we booked the others. I highly recommend Underwater Mexico if you're looking for a personalized and private tour. We've been in Mexico now for 3 months and I haven't found another company that offers the services of Underwater Mexico for the price. Rolien speaks at least 4 languages (English, Spanish, Dutch, German) and there are probably others. She is a thoughtful host and a fantastic planner. The trips felt like you were traveling with an old friend who happen to know the area very well. I can't wait to come back to Mexico and do more trips with Rolien. The dry cenote was jaw droppingly stunning. At Chichen Itza, we had the right amount of history from Kristel and were able to imagine how people lived in the Mayan civilization. At Sian Ka'an (Mayan for where the sky is born) saw a lot of dolphins and turtles and got very close.. it was an amazing experience to see a dolphin family go hunting and turtles surface multiple times in the wild. Rolien planned the trips so that they are eco-friendly. They care about animals and the environment. She brought reusable lunch boxes and reusable water bottles. She loves animals and protects them (makes sure that tourists don't touch them, feed them, or step on reefs). Some tours allow a lot of these things to happen so that the guests will write a great review and post that "instagram" picture. I like that it's more important for Rolien to do the right thing than get these "instagram" pictures. Underwater Mexico is more expensive than big bus tours because of the personalized experience, but still affordable. For an extra $50-100 per person vs. what you get from the mass tour sellers (depending on the type of tour), the quality of the experience and service was well worth it. When on vacation, the last thing we wanted to do was to be packed in a big bus and feel like we were being herded through the different sites. Some of the private tours that we got quotes for were absurdly expensive. Underwater Mexico is extra vs. the big bus tours, but not as expensive as the luxury private tours that just have insane prices. The private tour was even more invaluable in these times of COVID-19. In the tours, we were able to stay longer at the places where we wanted and skip ahead of parts that we had less interest in. No random shop pit stop. For breakfast, there were different menus and they made a vegan breakfast for my fiancé. Rolien wants every single guest to have the best time and she customized the trip for what people want to do. When we had bad weather coming, she was proactive in rescheduling for days with better weather, so we would enjoy the day more (which we did). I think Rolien's level of service is nothing I've seen before in Mexico where it feels like people just want to take your money without care for the quality of the experience. We can't wait to come back in the spring and book more excursions!

Absolutely fantastic trip to swim with whale sharks! Great communication with the company and it…read morewas a small group. Everything is included so I didn't need to worry about fees, lunch, or even drinks. I'm so excited to get the photos and videos back that show us swimming with the sharks. I was taken care of and will recommend this company to everyone who wants to see whale sharks up close!

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

During our time in Rivera Maya, we booked an excursion with Alltournative to check out Coba ruins…read moreand the Mayan area. First, we started off in a Mayan town where we began our adventure. We did 2 ziplines, canoed, swam in the Cenote, and ate a delicious meal. Our tour guide Tonica was outstanding, explaining to us the culture of the Mayans and the history of the area. No phone are allowed during this portion, but there are lockers available to store your things. Our 2nd stop was at the Coba ruins, where we saw the Mayan temples in the town of Coba. It was a long walk to the main temple, but it was a cool experience and beautiful architecture to see. The whole trip was an all day adventure, but well worth it! Definitely recommend if your looking to learn about the culture of the area and the people who live here! :-)

This excursion was the highlight of the trip for myself and my 3 girlfriends. We were staying in…read moreCancun and it took us about an hour and half to get to Alltournative but it was so worth it! Our guide, Erik, could not have been more of a delight. He was so friendly and made the whole experience that much more incredible. His knowledge of the site and his safety tips helped us at each event. While we were there we went through several ziplines, snorkeled through ancient cenotes, rappelled, and got to eat some delicious and authentic Mexican food. I absolutely recommend this excursion for anyone looking for something exciting on their trip.

We never actually got to take our dune buggy tour because of COVID 19. When our cruise was…read morecancelled, I emailed CCE. They offered me a 10% discount or full refund of our deposit. I initially took the 10 % discount with NO expiration date. However, as the Shelter in Place order seemed to go on forever and I still have no idea if travel outside the US will be permitted, I emailed them a third time and asked for a refund. When they had difficulty with the PayPal sight, they emailed me back and told me to contact PayPal. They responded to every email I sent, and there were at least 4 and agreed to a full refund. If and when I can get to Cozumel, I will definitely schedule a tour with them. Excellent customer service and no fears of being taken for a ride.

"No tour, no fee"? So why haven't I gotten my refund? I would find another company. Cozumel Cruise…read moreTours/excursions won't refund you like promised if you end up cancelling.