Absolutely the best! This is the place to go! Friendly, expert service. Quick and reasonably priced…read moretoo.

I was in and out within 10 minutes. My Gregory hardcase had the zipper pullers slashed, and even…read morewith Gregory replacement pullers in hand, I was having a really hard time finding someone who could swap out the broken ones for them that didn't require an expensive shipping cost. A to Z Luggage fixed the problem before I finished paying! Quality, quick and reasonably priced!

This place was a lifesaver. I went the day before my flight, when I still hadn't been able to…read moreacquire an adapter for Nepal (universal adapters don't work). I called ahead and the employee (owner?) said they had an adapter for Nepal. I made it to the store thirty minutes to close and not only got the adapter I needed, but also a microfiber towel I had been looking for! They have almost all travel needs you can think of (money belts, toiletry bottles and cases, luggage and bags, water bottles, etc). After my purchase, the employee offered us a cold water for the hot day. Refreshing! Overall, a successful and delightful experience at The Travel Store.

Terrible. They had listed special hours of 11am to 1pm on Thursday for some reason. I needed to buy…read morea adapter and packing cubes for my trip later that evening. I got to the store at 12:36pm and they were closed. I expect stores to honor their opening and closing hours. I wasted time and money.

I had a complicated repair job…read more My $6,000 John Suttner concertina case was broken because the lesser quality hinges had entirely snapped off, and were barely useable. In fact, my concertina fell out of it's case, on a snowy day, and onto the pavement. By the grace of God, the instrument was not seriously harmed beyond a nasty scratch. I was sure that Altman's was going to use plastic or something etc. I spoke to them concerning my trepidation. They said that I would be very happy with the result once complete. Considering that I paid less than I expected, I was very pleased with their work. They had to remove the lining and put it back etc. They ordered the best quality well-made hinges with stops that allow you to leave the top of the case open, now and then, without the hinges simply snapping over time. Note: It is still better to lean the top of the case against a surface etc, Prior to this the case had to be leaned against surface area all the time or the hinges would snap over time pretty quicky.

Great service! I was greeted warmly as soon as I walked in. I already knew what I wanted and the…read moreteam added more information that helped with my decision. I also appreciate Emet's patience and help in sorting out the gift cards I needed to use to partially pay for the luggage. It was a good price/deal overall and I'm happy with my purchase!

Fam...,This An Establishment You Wish You Had More Reason To Shop At. It's A Luggage / Bags /…read moreWallets And Lil Knick-Knacks, But It Just Has This Feel To it. Open Every Day, Older Knowledgeable Salesman - Not Some Kid Just Pointing Out Something To You While He's On His Cellphone, No.., You Get Honesty And Knowledge. Sure.., They Want To Make Sales But They Bullshitt You Not. I Endorse This Store Their Expertise In Assisting You With Your Luggage/Bags/Wallets And Lil Knick-Knacks Needs. Support Them

This small local shop was a pleasant surprise. They have many luggage brands available, from…read moreexpensive to inexpensive, and the prices were quite fair. The shop keeper was very friendly and helpful, answering all of our questions and helping us to work the luggage locks. When we asked about a carry on piece he ordered it for us and again was very nice to deal with .

Great customer service! I discovered they were selling a hard-to-find bag I needed in a pinch. I…read morecalled their shop and they worked with me to ship the bag cross-country. All this was done in less than 15 minutes.

Friendly and knowledgeable staff. Good selection of travel ready items. Would definitely recommend.read more

Going on a trip to DR soon, like in 2 weeks soon and my partner and I needed to buy medium sized…read morecheck in luggage. We shared a single medium sized luggage for a week long trip to Cancun, and ended up buying a small luggage because we couldn't fit everything in the singular luggage we brought. So to avoid this, we decided to invest in our first luggage pieces and Away brand was a top contender due to their lifetime warranty. There are some very poor reviews in particular to this store location in Williamsburg so I was hesitant to stop by but I really needed to see the luggage size in person before dropping 1k on 2 medium suitcases. Williamsburg parking is atrocious so finding parking is extremely variable at best. We arrived about 30 minutes before they closed and were graced by the parking gods and found a street parking spot a few stores down the block from the Away store. We walked in and were greeted by staff and left to inspect the stores suitcases in peace which I appreciated. I hate when sales associates breathe down your neck. It makes me not want to buy anything. But the lovely lady that was working on 9/2/23 at 6:30 pm (I forgot her name sorry) was super chill and laid back and gave customers space. We decided on the medium size flex luggage, the suitcases that offered expansion versus the classic. The boyfriend and I are over packers, thanks anxiety. We like to have wiggle room in our luggage. I also bought one of their toiletry bags. A bit pricy for a toiletry bag, but this one felt so nice and sturdy. Felt like good quality. Like you can wipe it down many times and it'll last you a long time. These cheaper toiletry bags (I've purchased many) are made of really thin materials and after awhile they become difficult to clean so you need up buying new ones of the same cheaper variety. Overall, the store was bright, clean, and everything was on display and you can touch and test out the luggage's and accessory pieces as you wished. When we made a decision we called the sales associate over and told her which pieces we wanted in what color and she went to grab them and came out with the boxes. All in all, it was a great shopping experience. Not necessarily for my wallet though! The customer service at this store was great, and I had no issues. My receipt was both printed and emailed to me for proof of purchase with future warranty claims and I appreciated having a physical and digital copy to save. If you need luggage for an upcoming trip or want to window shop at luggage you're considering to invest it, I'd recommend stopping by this store.

I had a trip coming up and read online that Away had the best travel compression socks. I had a few…read moredays till my trip so it was nice to know that there was an Away store in Williamsburg. This was purchased in November of 2023. The store is very nice and so is the staff. I purchased the Away Compression socks and off I went. They were comfortable and worked well.. for a month. Then they developed a hole in the toe area-in both socks. I contacted Away via their website and they said that shouldn't happen so they sent a prepaid label and I was sent a new pair. A month later the new pair received another hole. I asked them if they had a stronger one? They said no they only had one type and said, " it is not normal to get a hole so soon." So they sent another pair and the 2nd one was returned. And then of course...the 3rd one got a hole again in the toe area. I looked on the site and couldn't find the socks on there so I contacted customer service and was told that they were low on stock but should have them in soon. I just checked last week and couldn't find them. Well they never came back in as the item has been discontinued. I emailed customer service and inquired about them- they said, "We don't currently offer compression socks in-store or online, but if that changes we will certainly let you know!" Now I have a hole in the 3rd pair of socks worn maybe a total of 10 times and they weren't cheap at $35 per pair. Well I don't think that this brand stands behind their products otherwise I would have gotten some sort of credit but nothing. These socks will be going in the trash where they belong. Away.. this is an appropriate name for where I will be when I need to purchase travel products in the future from this company. As an aside.. I purchased a 3 pack of Conrad compression socks via Amazon and they have been working great. I have washed and rewashed them multiple times and they are still going strong. No holes, tears, or rips.

I've bought many purses and luggage pieces here. It's also a good place to get trinkets and gifts…read morefor friends. $5 berets & $10 scarves - I. love. it. The husband and wife who own this place are *so* so so nice as well. Which is a plus!

Modern decorated store for trendy bags and pouches. The store is spacious and well lit; easy to…read morelook for what interests you. Loads of bags and other merchandise are displayed all over the walls and floor. You don't realize that you needed another bag until you've come here, Sales personnel were helpful in answering questions. Definitely a place to shop whenever you're in the area.

A lovely, low-stress retail experience, with great variety in their products while still feeling…read morelike a specialty store.