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    Deluxe Vanity and Kitchen

    4.7 (127 reviews)
    ModerateKitchen & Bath
    Closed 8:30 am - 5:30 pm
    Updated over 3 months ago

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    Oscsim1 ..

    Roy is the best. I had an issue with a no brand kitchen faucet sprayer that no one seems to carry. Roy stepped up and found a replacement from his showroom and exchanged for me right there and then. Thank you Roy for your help I will definitely come back for any faucet needs. PS. Perfect fit Roy thanks again.

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    Armando C.

    Well, I'm guessing I'm going to be one of those rare bad experiences customers writing a bad review. My wife and I are remodeling one of our bathrooms and we decided to try out this place since it had good reviews. I'm not gonna lie, they do have lots of good stuff and we were amazed at all the faucets, vassals sinks, and electrically heated toilets but that's not my issue with them. My issue is with the stocking fee and the miscommunication between DVK and Delta Faucet. On 2/14/21 we order a very expensive delta faucet, a pop-up drain, and the faucet handle. Now, fast forward to 4/8/ 21, yes, just shy of 2 months and still, I haven't received ANY of the three products. So what happened you asked?... So, apparently, the faucet that we wanted was in back order and wouldn't be ready for another 3 weeks to a month. Well, we couldn't wait any longer for it.... what were my next steps?... to cancel the order. I mean it's the only logical thing to do, right? I mean, would you wanna wait for another month making a total of 2.5 months for your product to arrive? So when I arrive at the store and presented my receipt and told them I would like a full refund and they said "sure, but we will have to charge you a 25% re-stocking fee for the 2 pieces that arrived at our store" and I told them "you never told me you had 2 of 3 pieces and since I never walk out with them or touched them nor sign for them, I shouldn't be responsible for that charge" they just kind gave me look like they didn't care what I had to say. They told me that Delta is the one that's charging me the re-stocking fee?..go figure, right? I mean, I didn't order this from Delta, I order this through DVK who placed the order with Delta and I'm the one who is being charged. So I didn't want to cause a scene, I had no choice but to accept that BS fee and I left. On the way home, I couldn't believe what just happened and I was so upset with the whole deal and felt like I've been ripped off. I know this wrong and I know consumers have rights. So, I've already filed a complaint with the BBB and my next steps is to write a review on yelp (which I'm doing now) and to reach out to the business website and lodged a complaint, also, I'll be reaching out to the DA office about this. What would you do if you guys were in my shoes? Would you complain? or accept the re-stocking fee? I highly recommend you guys to search your products either on Home Depot, Lowes or on Amazon first because at least they won't charge you for a re-stocking fee if you need to return them or cancel the order!!!

    Angele C.

    Katy, Roy and Ben were a great find! This place is truly deluxe. We were searching for counter, cabinets and fixtures and when we sat down with Katy she made everything easy and helped us put together the perfect master bath. Everyone there went above and beyond to ensure that our experience was excellent. We loved the experience so much that we went right back to do our second bathroom and although we didn't get a new cabinet we were inspired by the color and they even had beautiful knobs to add like accent jewelry to our new space. Whenever we ran into issues...they came to the rescue. We even had to take advantage of Ben being bilingual to assist with an installation that became a bit tricky. Can't forget the 3 other ladies at the counter. They were helpful and welcoming. Deluxe Vanity and Kitchen is a gem and we have found our go to place from now on. Such a thorough job!!

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    11 years ago

    Great Customer service. Hooked me up with a better product than what I was looking for at a great price.

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    Darin and the store manager investigated and long-story short, they did not charge me extra for the valve.

    Mentioned in 10 reviews

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    We had an excellent experience with Modern Bathrooms during our bathroom remodel. Arman was…read moreincredibly helpful, professional, and knowledgeable throughout the entire process. Arman guided us from A to Z, making everything smooth and stress-free. His attention to detail, communication, and expertise truly made a difference, and the final result exceeded our expectations. We highly recommend Modern Bathrooms to anyone looking for quality work and outstanding customer service.

    I would not recommend ordering anything from Modern Bathroom. Despite hesitations from prior poor…read morereviews, I took a chance because of their pricing. Base pricing is competitive, but in-room delivery is not included. I contacted the company ahead of time, fairly confident I wouldn't be able to get a 500-pound vanity up to a second-floor bathroom myself. I was told it wouldn't be a problem and that I could add in-room delivery after purchase. After purchasing, I emailed Modern Bathroom to add in-room delivery, since I was already getting notifications from the shipping carrier to schedule delivery. They sent me a Google Doc asking me to fill in my full credit card information so they could charge the add-on. Given the obvious security risk, I asked for another way to provide payment. They gave me a phone number to call instead, and when I did, I was transferred to four different employees, none of whom knew how to process the payment. Once I finally got in touch with someone who could process the payment, I didn't hear back for two days despite following up for a status update. On the third day, I got a notification that my vanity was out for delivery and I was next on the route. Strangely, the delivery address wasn't mine. I called the carrier, Roadrunner, to confirm they wouldn't be delivering to the wrong address and to verify that in-room delivery had actually been added. The representative first said they were planning to leave it curbside at that address, per Modern Bathroom's instructions. After digging further, she found that the vanity was actually being handed off to a second carrier who would handle the in-room delivery. I called that carrier next, and they had no idea what I was talking about and weren't expecting any deliveries that day. At this point, I have no idea where my vanity is, when it will arrive, or what to do next. When I raised all of this with Modern Bathroom, they told me this was "common practice." If that's true, I have no idea why anyone would order from them. The only reason that I am giving two stars instead of 1 is because the person that I finally got in touch with to process my payment (Logan) was very kind, professional and understanding. Everyone else I spoke with has no idea what they were doing. If I ever do receive this piece, I am curious what state it is going to be in...

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