Your review needs some work…read more VRBO censored my review. Here it is: Shorelands 44-2 | Condo in Kennebunk Despite having charming photos and even looking "nice" inside; our trip here was a nightmare from start to finish. First, the electronic lock on the door wasnt functioning and we were stuck out in the dark waiting for vacasa to give us access via a hide a key. However, even that key didn't work well and kept getting stuck in the door. One appeal of this property was it's "dog friendly" policy. This enabled us to bring our dog (great right?l. Not really. My friend spent the first evening wiping urine off the baseboards left by a previous tenant. We called Vacasa and they said they would notify the property manager about the urine on the walls and the leaking air conditioner. Yes, the AC couldn't be used without creating water damage on the furniture below it so we opted to keep it off. We really thought our problems would be resolved, but they were not. Our final straw was when we discovered the powerful odor of human urine in the shower. Absolutely foul. Best part? We were expected to stay on the property if we wanted "any kind of refund". I told them I was still in possession of the cottage then went and spent 700 dollars on a hotel for our last two nights. We were reimbursed a measely 163 and vacasa denied that any of the damage we noticed was real. Vacasa will gaslight you if things go wrong. Do not book with them at ANY rental there is available. If you want to find out more just type vacasa and scam into your google browser.

This was a lovely house as shown in the pictures and the amenities offered were a draw for our…read morefamily reunion in North Lake Tahoe. The house itself was clean and spacious. What was terribly disappointing was the availability of the amenities that had drawn us to this choice. When we arrived we planned to use the grill for our dinner. We were surprised to see that it was locked closed with a bicycle lock. Not locked to the deck...actually locked closed. It took us 45 minutes to obtain the code to unlock it so that we could use it. None of the managers available seemed to know the code and much calling around to many people finally revealed it. Later on in the visit we went to use the hot tub. When it was opened we found the water green, scum on the walls and slimy seats. Disgusting and so disappointing! Later that day we went to use the grill again and almost immediately ran out of propane. When I called to see if we could obtain another tank the person texting with me insisted that the grill was somehow linked to the gas fireplace. Clearly this wasn't the case. No new propane could be obtained on the Saturday night so we cooked on the stovetop. Sadly when we tried to keep the smoke level down with the overhead vent we discovered that it didn't work. I blame the managing agent, Vacasa for these inconveniences. Clearly this is a giant organization with many layers and no great communication between them. When we got the rental bill I was shocked to realize that the fees (minuses taxes) amounted to 66.8% of the house fee. Vacasa offered us a 3.6% refund for our lost amenities but when I requested a more reasonable refund they declined and refused to allow me to communicate with the local property manager. The email exchanges about this request involved 4 different people. After doing a little research it seems that this managing company is the largest rental management entity in the business. How sad that they are so incompetent! Or perhaps they have no motivation to do better. From now on when I am searching on VRBO or AirBNB I will attempt to avoid any properties that are managed by Vacasa! When I looked back at the property management agent it was listed as Tahoe Exclusive Vacation Rentals. I guess a little digging might save one some angst.

We have rented a vacation house in Narragansett, RI for the past three years that Sunrise…read moreProperties manages. They are a locally-run, boutique property management company that provides extraordinary customer service. The owners run a top notch company that excels at communication and meeting the needs of their clients. They are knowledgeable about each property and the area. The rental process -- contract and all -- is handled efficiently and with expertise. Their website is organized very well! They promptly answer my questions before the contract is signed, prior to arrival, and while we are in the rental home. They take care of any concerns or needs you may have during your stay. They are available if needed. We just arrived home after a memorable week long stay in wonderful Narragansett. It was a great experience in a rental home that is a perfect floor plan and location for our annual family vacation. We are ages 9 months to 78. Much thanks to Sunrise Properties! We would not trust arrangements for our annual RI vacation to anyone else.

Horrible customer service to book property. They acted like we were beneath them to book when we…read moreasked if that was best price for preseason short term rental. We told them we had a funeral and needed to book asap. No sympathy. Bottom line agent said she would not let us book the property because we did not have the right attitude. Her boss went along. The agent hung up on me 4 times when asked to speak to manager. Even in our grief that would not rent. So they did not care to miss out on $3500.00 in rent for their client because they did not like us. Wow! They are very high and mighty in attitude. Don't bother trying to book with them you might not be good enough over the phone.

Last September I took my wife (for our 15 year anniversary) on a week long trip to Martha's…read moreVineyard. We were referred to the Hob Knob team by a friend. When we arrived, there was a bottle of champagne and a plate full of chocolate dipped strawberries waiting for us in the room. Our trip continued to have that type of pampering. Everything from doing our laundry to coaching us on where to dine. The staff is great. The service is great. We are going back this year!

We rented a supposedly luxury home in Centerville, MA and although the view was fabulous, the home…read morewas not clean and the porches - which were a major part of the experience, were dirty, dusty, full of cobwebs, etc. We attempted to contact the company - NEVR - before posting this review but after several attempts at reaching a manager and leaving multiple messages - we gave up. So disappointing, as we brought in dear friends from California and No. Carolina - I'll remember this birthday celebration as a beautiful view and very disappointing stay.

We used New England Vacation Rentals to rent a property for 4 nights…read more Friendly service and they listened to what we were looking for. Our place was super clean, check in and check out instructions were clear and easy to follow. THANK YOU! We had a great time and our stay was very comfortable!

We recently rented a house from The Cape Housing Company over the week of labor day, and we had an…read moreexcellent experience! First of all, let me begin by saying this is not airbnb - it's better. It's cheaper than airbnb, and the owner of the rental agency lives nearby, and is able to help you with any questions you may have. The location was amazing for the price that we paid, and the house was spotless with a huge yard. We had such a nice time strolling to the beach or taking a short drive into town. The house was also nice just for hanging around and playing games or whatever. I usually stay in airbnbs when I travel, but this was a nice change -- it felt good to support a local business, which made me feel like I was helping to build the community AND saving money. I would highly recommend The Cape Housing Company for any Cape Cod vacation. You won't regret it!

My family has rented houses on the Cape every summer for many years…read more Usually we rent from families directly but our family has grown out of many of the homes we have rented in the past, so we went through this agency this time. We rented a large house which sleeps 14 people this summer. The first thing was we had to rent the linens separately. OK fair enough-it is extra work and expense to wash those after renters-even though we usually do much of the laundry before we leave a rental anyway...so we get to the house, all 14 of us and there is one roll of toilet paper, and one kitchen hand towel for 14 people-really? When we called the agency, we were told we were to provide all of our own paper goods. OK yeah, its not our first time on the merry go round here-we know we need to go to the store but to not put even a 'starter' roll of toilet paper in each bathroom-come on. That's just cheap. For several thousand dollars a week, you provide a bit of TP and a few creature comforts. There were also not enough waste baskets for the bathrooms and bedrooms. And the kitchen policy was so militant in terms of leaving no food that there were no condiments or olive oils or anything..... Every other place we've rented has had a few nice things left behind so you don't have to get EVERYTHING to stock the kitchen. And we in turn leave things for the next renters. There was a sign on the refrigerator about these policies...it read a bit like a warning for teenagers renting a party house. Then there was the cleaning policy: the cleaning was extra, a lot extra, but did not include the linens or the floors or the stove, ...ok we are also apparently supposed to clean the house too-sweep floors, etc. and pay the fee. There are so many cool places on the Cape, there is no reason to put up with this lack of accommodation for a big expensive rental.

I stayed on Great Island last summer for a 2 month long rental because of COVID and with working…read morefrom home what better place than the cape! I had a few minor issues like no propane gas in grill that the office responded to quickly and very professional. We were talking about how excited we where to have a lobsterfest and Susan the owner just so happen to ask me to check to make sure that the house had a lobster pot and crackers which it did not. She said not to worry and went out to a few stores and could not find one since it was 4th of July weekend and were sold out. She was kind enough to bring us her own pot and crackers and I was not only grateful that our family was able to enjoy our lobsterfest but was very impressed that Susan spent hours looking for the pot and that she was kind enough to loan us hers and to check back in with us to see if we needed anything else at least 4 times during our stay. The house, views and area was absolutely beautiful and we have already booked for 2021!