Terrible communication. OK repairs…read more I had my car repaired here a while ago and would not recommend this location. I called multiple times trying to get an update on my car and never received any response or help. I even drove in during their posted hours and the whole place was closed. The repairs were mostly ok. But they did not reattach part of my windshield wipers and just left the bolt exposed to rust.

When I called I was greeted with a knowledgable friendly lady with whom I made an appointment for…read moreestimate. The estimate took about 15 minutes the estimator explained everything throughly and an appointment was made. The repairs took five days and I couldn't be happier. Excellent work. I would highly recommend this business for body shop work.

Steven and Sam are solid folks to work with. I brought my Toyota 4Runner in for a lower steering…read moreshaft replacement. They were very professional about their competitive rates and allowed me to source my own parts. They got the job done quickly. I was a little skeptical at first when they approached me about other problems they noticed. But after driving around a bit more, I realized they were right! I can tell when someone's trying to gouge me for more cash. They're the rare mechanic bunch that are honest. I took the car in the next day, and they had everything squared away same day. Truck runs great now. Thank you Total Care.

It can be so nerve wracking getting any work done on your vehicle especially as a young woman but…read morethis place has by far been the best experience I've ever had. I got new brakes put on my car and they did a great job. The price was fair and I never felt like they were trying to scam me out of more money. I was nervous about taking my car here since the parking lot is always so full, I was worried it would take a long time to get my car back but they finished the job the same day. They were very professional and gave me an estimate before completing any work on my vehicle. This is my new go-to spot!

I used my insurance with this shop and I cannot imagine having to pay out of pocket. They will over…read morequote your estimate to insurance and so insurance totals out the vehicle and then they steal what they can from your car, so How can I trust when I'm an out of pocket customer. My vehicle was estimated totaled at chardon square collision which they notified my insurance and so I cancelled the claim and picked up my "totaled" vehicle. Upon pickup I noticed all of my badges and emblems for my vehicle were missing I questioned the manager and they said "it must have broke during inspection" when I pointed out that I had front end collision and that the badges on my trunk were missing they blamed their parking lot for not being fully fenced in. Let me remind you this is in a smaller town on the same street within a mile of the police station AND their lot has a gate. Me and my insurance received a quote close to 9 thousand dollars and that made insurance deem it totaled. I visited Middlefeild foreign auto and my quote was less than half of that out of pocket. Now I have a clean title after cancelling my claim and a trust worthy mechanic. I had to make a yelp account just for this btw

really great work paint matched perfectly. really fast service At a great price…read more and they cleaned the whole car in side and out thanks

Matt Voloschuk, service advisor here, took amazing care of me. My Bronco had a rear defrost wire…read morethat came loose, and they had to replace the entire back windshield. It was covered under warranty, Matt let me know that the auto tech saw other things that needed to be replaced, also under warranty, and took care of that for me too. I had a pleasant experience buying my Bronco here, and the service department has been phenomenal too. 5 stars for Ganley Ford Parma, and Matt Voloschuk.

I've recently started experiencing gear slippage and sluggish acceleration in my 2020 Ford Transit…read moreConnect. After researching the issue, I found countless reports from other owners describing transmission failures occurring between 60,000 and 100,000 miles on this model. That sounds like it should considered a recall. I reached out to my local Ford dealership to ask about financial assistance through Ford's "Goodwill Assistance" program. My vehicle meets the program's general eligibility criteria--it's under 100,000 miles and less than seven years old. However, I was quoted $9,492.50 for the repair. Without any financial assistance, a repair of that cost is simply out of reach for many people with a median income. At just 94,000 miles and six years old, I never expected to be without a working vehicle due to a major transmission failure. It's incredibly disappointing, especially after learning how many other owners have experienced similar problems. Because of this experience, I've made the decision that my next vehicle will not be a Ford. That decision isn't one I make lightly. I grew up in a Ford family. I've owned and driven Ford vehicles my entire life because I trusted the brand and believed in the quality of its products. I had genuine brand loyalty. Unfortunately, this experience has completely changed my confidence in Ford.

Service on my Subaru has always beem done well! I keep coming back. Customer service is great, and…read moreprices are fair. Thank you!

Awesome service! Great quality all around !! Very happy with services. Have used them for many yearsread more

Would give 0 stars if I could. I dropped my car off December 18th 2024. I had a scheduled…read moreappointment to pickup my car Friday January 3rd. I arrived at 4:30pm and they were closed (when the hours are 7:00am-5pm) I showed up again Saturday January 4th at 9:50am and they were closed again (hours are 8:00am-12pm). Also, no one answers the phone. Bad communication overall.

There should be a negative rating choice…read more I came in for a back bumper cover fix after an accident. They were unable to get me an appointment for 3 weeks. They said it would take 3 days and cost close to $1150.00. $400 was to paint the cover. I asked if they had to paint it as I didn't care about the color. They said they had to paint it because it was plastic. A few days before the appointment I called to ask about the length of time it would take thinking that 3 days was a long time. The repairman said it would be 2-3. They had to ensure the color of the car matched the bumper cover. Again, I said that didn't matter to me but he said that is how they do things. He insisted that a 2-3 day estimate was different than a 3 day estimate. When I said 2 is not the same as 3, he told me to go somewhere else.

Excellent service. Fast efficient and great prices. Will recommend to all. Upfront with pricing. No…read moreup selling Staff very professional.

My brother in law referred them and i'm telling you the…read morequality and customer service i have came across have been top tier. Thanks you guys

They ruined my car.then instead of fixing it they put on more parts that I didn't need.i took them…read moreto court for the cost of the manifold and converter.they owe me 13 hundred bucks.

Honest, Reliable, Dependable. Treats you like family and they do excellent work. My entire family…read moretake their cars here and we all live on the east side of Cleveland! I would recommend this shop to anyone who wants good auto work they can depend on! Tonya P. Cleveland, OH