This is a hidden gem. Any time you can't find it at the box stores, Sentry has it. When wasp spray…read morewas sold out all over town, Sentry had it. Recently action packers were sold out. Sentry has them. They have a great selection of all kinds of hardware, and they carry seasonal stuff like snow machine sleds, paddles and boating stuff. I've always had friendly, good service with one guy spending a lot of time finding the exact bolt I needed.

I do not understand the previous review, and think it is a mistake. I have been going to this…read morebusiness for over 30 yrs, maybe 40, and they are nothing but great. Their products are generally good (everybody carries some crap now, unfortunately) and I have returned items dozens of times with no hassles. They have a good variety of hard-to-find items as well. Staff is always very helpful.

A true Alaskan lifestyle hardware store! They have a wide variety of almost anything you can…read moreimagine! A wrench that's almost as tall as you? They have it! Nails by the pound, oil lamps, gas lamps, electric lights and electrical supplies, bee keeping items, sandpoint well supplies and a diagram showing how to do it, chimney cleaning and stove pipe cleaning, cast iron pans, graniteware, old fashioned pickle crocks, knives, gold panning pick and pans, hand crank pumps, electric pumps, fittings of every size. Want a galvanized tub to take your bath in or hang on the outside of your cabin? They have you covered. Cheerful and knowledgeable customer service, a rarity these days, since 1904!

"Samson Hardware has what I need and has been giving me first class service since I came to Alaska…read morein 1986."

Went to Lowes to receive a quote on the Faux Rock Genstone for 14 Panels, was quoted for $1600 just…read morefor the 14 panels and the shipping was an additional $1000! Thankfully Justin at Pro Services referred us to Spenard's to get a quote. Spenards quoted $850 for 10 Panels including S&H! Saved quite a bit of money, and the Genstone was the face lift our house needed! Will be doing business here again in the future.

We ordered in advance some lumber, paid for the delivery and all. We had missing and wrong things…read morewith our order. Missing 40 tongue and groove plywood. They only delivered 20 of them. We called them the next day explaining what was missing not one apology from Them. We came in talked to a lady manager she was much nicer, apologized for the inconvenience we had. Than we came around to go into the lumber yard to get the right stuff and return the wrong lumber. The guy( Alan I believe) was rude. We tried to explain what the lady said to tell him what to do. He took all our receipt(in the rain) made my mom walk all around to them. He told us that that's wrong and the wood would be more expensive. And we told him no it's not it's a exchange. And the lumber manager was better an helped us..

I've always gotten great service here. I've been shopping here for 20 years. A lot of stores get…read morerun down in time. Home Depot has a great reputation of staying clean and not losing its Service appeal.

THE Home Depot should be ASHAMED and EMBARRASSED by the Fairbanks store! Customer DIS-service and a…read more"manager" who doesn't give a flip! We ordered fence panels online, paid, etc when the order was cancelled by the Fairbanks store. Were they out of stock? NO! The exact panels were sitting out front as we pulled up. We go in, pay for them, asked for help, it took over 30 minutes, a call to customer DIS-service, and me running in to find a "manager". Any REAL manager would have 1-apologized for the inconvenience of the order being cancelled rather than the blank stare I got. Then he would've walked his rear outside and helped himself rather than, "Let me find...". Corporate needs to take notice. This store is dying and it's because of the way you don't care about customers.

I had a horrible experience on Sunday, May 3rd 2026. I have called the general manager Mike on…read moreMonday with no return phone call!! I called the cooperate office today and still have not heard back from them! The customer service deserves a zero star! I would only use them if you want no follow up and rude customer service!!!

Purchased a Hisense Refrigerator and now the unit is not working. Called Hisense at 877.465.3566…read moreand the representative cannot hep. There are no service providers in Alaska that will service Hisense but yet, Lowes sells these products. Call Lowes customer service and got the AI, what a joke. Never stepping foot into a Lowes ever again