I had a horrible experience on Sunday, May 3rd 2026. I have called the general manager Mike on Monday with no return phone call!! I called the cooperate office today and still have not heard back from them! The customer service deserves a zero star! I would only use them if you want no follow up and rude customer service!!! read more

Purchased a Hisense Refrigerator and now the unit is not working. Called Hisense at 877.465.3566 and the representative cannot hep. There are no service providers in Alaska that will service Hisense but yet, Lowes sells these products. Call Lowes customer service and got the AI, what a joke. Never stepping foot into a Lowes ever again read more

Terrible. Was left on hold for 10 minutes to be hung up on. Took them a week to bolt 4 wheels to a tool box we ordered.

Employees are the rudest in fairbanks. Then, when you call to talk to the manager, they refuse and try running interference. We will be using Home Depot only from now on. Don't the employees understand where their check comes from? read more

First, I Ordered a $2,300 fridge. They delivered it and dropped it directly in front of my Toyo stove. Then refused to move it and I had to call friends to help me save my new fridge. Today they delivered a new stove. When I went in and spoke to their associate, I specifically asked if they had any pre converted propane stoves. The associate lead me to a stove and said "This stove only comes in propane, we don't even have a natural gas model of it." So I ordered the stove and it was delivered today. Well the same two dumb asses who dropped the fridge in front of the heater showed up. Then they walked directly into my house with their shoes on and proceeded to track snow and mud all across my house. I asked them to take their shoes off and they laughed at me. Then began laughing and speaking in a foreign language as they destroyed my carpet. Well I've been in touch with my attorney and we will be seeking damages on both deliveries. Since I called the store and they told me they couldn't help because Lowe's doesn't do deliveries. They use a third party service for it now. So there you go, buyer beware. Go to Home Depot, and save yourself the trouble of going to court. PS. I still had to spend the time converting the stove from natural gas to propane. Which requires you to literally gut the stove and put it back together. read more

Multiple days trying to get to appliance department to purchase and arrange install. Couldn't get past the girl directing calls. Kept disconnecting and then finally was put on hold forever. Never seen people work so hard at pushing away customers. That's OK. HOME DEPOT took my order and I paid them smiling. Now why would you want to go back to Lowe's. Have a nice day read more

I had the pleasure of being assisted by two wonderful store associates, Kyle in flooring and Kristy whom is one of the managers. Both worked expeditiously to help me with a product that wasn't available in the Anchorage area. I'm extremely grateful for their helpfulness and promptness of addressing my needs as a customer. THANK YOU read more

The flowers were beautiful (most of them) there were quite a few that needed attention. I only saw 1 employee in the garden center and by the looks of some of the plants they could use a few more employees. But for the most part they were very nice. read more

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New seasonal staff for the springtime planting frenzy. They're helpful, they don't know yet where to find everything. Lots of temptation here to acquire more good & cool stuff. Held myself in check! Tomato plants, bamboo planting stakes and garden wire all in stock to get the garden started. read more

Don't shop here unless u get paid to stand around, you won't get help and don't forget to grab a cart from the parking lot the trick is do t expect them to do thier job, useless would be to kind read more

People are friendly and at least try to help. They give all veterans a discount of 10%. Home depot does not at all. Enough said. They get my business. read more

Way To Go Van Mitchell for the GREAT CUSTOMER SERVICE shown when I purchased our new fridge and microwave!!! Van was so patient and accommodating to get me just what I wanted at the best price possible! Customer service at its finest! Give this salesman a raise and may all the staff there at Lowe's be as friendly as Van! read more

Great customer service. A bit hard to locate things the way it is set up. Lots of parking. Bathrooms. Garden section is large. read more

Lowe's Home Improvement - Hardware Stores Near Me - Fairbanks, Alaska

The most absolute garbage customer service in general and more specifically their Applicance department. I'm out of State and simply need to know if they have any 33" fridges in stock. Since my cell phone lets you know how many times you make a call, I can definitely say I called 13 times over the course of 2 days and never actually talked to anyone in the department. The best they could do is take my number and tell me they would call me back. If there is no customer service can you even say it's garbage? I mean, for something to be garbage it would have to first exist right?. When a 33" wide fridge falls over does it even make a sound at Lowe's? Not sure, but don't expect anyone at Fairbanks area Lowe's to answer any of your questions, rhetorical or not. read more

This place has horrible business practices. I ordered an evaporative cooler online and it arrived damaged - it was very loud and kept getting louder - obviously the fan or pump was broken. I had to have it delivered to my home (and pay shipping) because it wasn't deliverable to the store - which is customer hostile. When I returned it, the person working the returns said it would have taken 6-8 weeks to get in a replacement if we'd ordered at from the store - not exactly reassuring if we wanted to order another one. And the return process was poor. It took quite a while since it wasn't in the system or something. Anyway, that all got worked out and we left feeling like, "well this is the stuff we have to put up with living in Alaska." All would have been fine but then someone on my street was talking about this open box evaporative cooler they bought from Lowes that they had to take back because it was obviously broken and making too much noise. Hmmmm. That sounds familiar. We had specifically talked to two sales people, including a manager, about the problem and the Lowes manager had flat out asked if it was "resellable or was there a problem?" THERE WAS A PROBLEM! WHICH WE TOLD YOU ABOUT! So a broken product not only inconvenienced my family, Lowes inconconvenied at least one other family knowing they were selling damaged goods. How many others did they sell the same defective product to???? I don't know but I'm going to Home Depot from now on. read more

Bought a washer / dry combo - together, with warranty, etc over $2k. Then the sales person asks if we have accessories? You know, a power cord for the washer, hoses, etc. Brand new, and at over $2k, it better come with a power cord and such. Do you buy a new computer or tv that the power cord is extra? or a new car that the steering wheel is extra. Upon delivery, one of the installers broke a screw and advised they had to take it back to the store and order a whole new dryer and have it shipped since it was the last one in stock.. they have an entire aisle full of screws! instead they insisted we wait another 2 weeks for delivery of the new dryer. Overall experience felt like a scam from trying to upsell on stuff it had better already come with, to making us wait another 2 weeks versus taking 2 seconds to walk down their screw aisle and get a new one. read more

First off, I want to say that I have lived in Alaska for 51 years, way before Lowes and Home Depot ever appeared. Today in the Fairbanks Lowes, my spouse and I were waiting on the very long line to check out in the garden section. A woman with two great big huskies is coming thru, they are out of control going up to people and she could barely control them. My husband asked her if they were seeing eye dogs because they really were too wild even on a leash to be there. The woman said no, she was just bringing them there to 'socialize' with people. May I add this is while we are all supposed to be observing 6 feet from each other, not the opposite. So he says why is she bringing them into a store. She angrily snapped back at him that she brings them there and to Home Depot all the time and it's no big deal. Pretty indignant for someone just asking why two giant dogs are in a store. Well, it definitely is a big deal for me as i have an issue with animal dander. The last place I expect it is in a home improvement store. But apparently, Lowes does not care about the folks out there that have allergies as apparently their customers here seem to think they are in charge when they bring their dam animals to show off in the store. I'm done with it. Right now, there are folks in masks that are trying to stay healthy when they are out... Dogs feet are filthy, and every single one that comes in your store is bringing contaminates with them. Not to mention whatever the person has in their home. It is time to stop allowing animals in your stores or customers like me will never spend money there. Your sending a mixed message when you ask your customers to mask up because of a virus, but allow idiots to bring their animals of all sizes to 'socialize'? Give me a break. Talk about a double standard. Sorry I'm done with a place that is like this. Be more professional.. Its not a frigging dog park for people to bring their dogs to its a store for humans. read more

Excellent staff! I ran into an issue with very old, red, paint that I was covering up. My plan was to scrape and sand and recover with acrylic. After a brief conversation, Kevin, at the paints counter, was the first to mention I might be dealing with lead paint. "Old and red" were the key words he picked up on. (What?! - I vaguely remember those lead paint public warning commercials on TV in the 1980's) He then explained that I shouldn't disturb it, (scrape or sand) if it is lead paint. He set me up with la ead testing kit and the phone numbers for EPA, just in case it turned out positive. The EPA would have more detailed guidance on how to handle it. Can't say enough good about that store, especially customer service. And huge Thank-you to Kevin for keeping me safe and getting me to think outside the box on this restoration, as a whole. read more