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    Premier Pools & Spas

    3.4 (66 reviews)
    Closed 9:00 am - 5:00 pm

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    Services - Premier Pools & Spas

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    Recommended Reviews - Premier Pools & Spas

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    Reviews With Photos

    MaryFaye G.

    Fred D. - project manager Joe W. - consultant and designer EXTRAORDINARY!!!!!! Our pool is BEAUTIFUL!!!! Joe kicked us off by creating our very own custom designed pool and backyard vision! "Spud" Joe painstakingly answered all of our questions "first time pool builders" questions and concerns...on repeat! We wild think of something randomly and Joe "cool" brought a calm confidence, reassuring diplomacy, and a can do "it's gonna be okay we've got you" attitude to anything we asked about, pressed for, or discussed. Additionally, he paired us up with an expert to select all the finishes (Kim?) to make sure we got the right aesthetic! Joe brought the right kind of level headed calm approach that nervous first timers need! Joe took our needs to heart, and put that level of caring into our project. We would recommend Joe for any project or leadership role! He is a real gem in all his "quiet listening" manner. Joe told us he had a great project manager, Fred, that would take care of us, but that he can be tough! Fred may be a tough talker and tight timeline manager, but that is the right kind of tough needed to manage such big projects with all its moving parts. Fred runs a tight ship! As veterans we truly appreciate that! He's got a great sense of humor in laughing at our learning and moments of stress to help take care of us...not to mention coming to get eyes on the project just about every single day. Fred is AMAZING! Fred took us from "breaking ground" to "swimming" in 8 weeks! We had no rocks or large structure problems or delays in any of the construction phases. He made sure we understood the paperwork, mapped it out so we could visualize it, he talked through all our custom elections to make sure we truly got the most out of our investment with the highest quality and value! Fred managed all the crews with a firm understanding, and gentle voice of leadership that conveyed to the crews in an accountable and positive way. All our crews under Fred's leadership were pleasant and friendly...we were very pleased to have them on our property! The end result of our "spud" project was more than I think we could have hoped for. The value of the investment and theorists and quality construction all came together beautifully! We wanted a calming, country, natural landscape, peaceful feel...as we live in the country a bit. We will be landscaping and such but the pictures with the sunrise is a place everyone tells us they want to come experience! Thank you Fred and Joe for taking care of us! Thank you!

    Janet H.

    Premiere Pools was a fast and reliable builder, and their follow up service has been outstanding. Love our new pool, it's gorgeous and it has been running great! They are fast and responsive to any problems. My only complaint would be that the pump pump system for the hot tub and pool looks super complicated and the tubes catch leaves all the time. Maybe it needs to be that way for the automation features but we would have preferred something simpler to access and troubleshoot.

    Rebar work prior to gunite.
    Kevin M.

    We couldn't be happier with our experience working with Fred from Premier Pools and Spas on our pool project! From start to finish, his patience and professionalism stood out. He took the time to answer all of our questions, walk us through each step of the process, and made sure we felt confident in every decision along the way. Fred's attention to detail and calm, positive attitude truly made the entire experience enjoyable. Even our dog, Chip, became fast friends with him which in all honesty is an accomplishment in itself! The finished product exceeded our expectations, and we're so thankful for not only Fred but all who played a part in making this possible for our family. Highly recommend Fred and Premier Pools and Spas enough! Thank you

    Alex D.

    fred was our pm for the initial project & has even provided service for various little things on his own time after hours (ie: helped us figure out a clogged skimmer issue) he's simply the standard for customer service, & the customer satisfaction that comes with that.

    Adonis G.

    I would like to express my sincere gratitude to Cody Gilcrease and Erik Kramer at Premiere Pools. In today's society, it is not easy to find a pool company that you can trust. From our initial conversations to the start of the project, Cody has been absolutely amazing. I have complete confidence in his expertise, and he always responds to my numerous questions with sincerity. I am extremely confident in the successful outcome of this project. In fact, I have already recommended Premiere Pools to three of my neighbors, who have scheduled consultations with Cody. Erik, the project manager, was awesome throughout the entire project. He is always willing to go above and beyond to help in any way he can, and truly took pride in every step of the project to make sure my vision was carried out. I consider myself fortunate to have both Erik and Cody leading my project. The main reason I decided to build a pool is to create a space for my family and friends. I value the importance of spending quality time with loved ones, and a pool provides entertainment for both children and adults. I want my home to be a safe and enjoyable place for the people I care about, as well as for myself. I couldn't be happier with the final outcome of the project, and would choose Premier Pools again in a heartbeat.

    Crack through the rock work from the foundation all the way into the pool.
    Rick M.

    This company does not honor its warranty. Communication is offensive and they do not believe in their core values. I highly recommend passing on this company immediately. I am living proof of spending $181,000 and the pool needs to be demolished. Look up their core values and they missed the boat on every single one of them. The owner will not even take my calls. He puts his head in the sand and zero accountability. Think of Premier Pools and spas as taking your money and you get more problems than you bargained for. My pictures are worth more than 1000 words. And I have hundreds more.

    John S.

    I would give 0 if I could. While taking your money they are very responsive, but as soon as the job is done, unless you call everyday for an issue while "in-warranty", expect radio silence. Heaven forbid you actually have a valid warranty claim. In those cases, especially with structural damage caused by ASR, they deny, deny, deny. Not even worth to pursue through the regular channels. Make sure you have a good attorney before you choose so you are ready to compel them to perform under the contract they make you sign before work begins.

    After meeting with three other pool companies, we're so glad we chose Premier. The entire experience has been outstanding--from our first meeting with Joe in sales to Fred, our project manager, who has been exceptional. Fred has been responsive, knowledgeable, and always available to answer any questions we have. The process has gone smoothly, and thanks to some good weather, everything has stayed right on schedule. We couldn't be happier with how things are going!

    Cracks are getting bigger and bigger

    ***ALERT*** Think more than twice before choosing what company will be building your pool and how responsible they will be if you might have any issue during and after construction. Here we are, another victim of Premier's lack of communication and consideration with the customer. Our pool was one of those affected with ARS and what was a dream became a nightmare. Premier simply can't solve absolutely anything, their lifetime warranty became non-existent and the company's lack of responsibility is unbelievable. Our pool is simply falling apart with cracks and leaks everywhere. According to Premier, their insurance company denied the claims and now we have deal with our insurance company, is this really serious? They were wonderful during the process of selling the pool to us, full of promises and acting like they were the best pool company in the area. What now? We just have no idea, the pool needs to be demolished and reconstructed, but who will be covering the cost? We don't build pools and we can't be responsible to fix this. We decided to go with Premier believing they were a reliable company, we paid almost 100K for this pool and now we are here without support, basically begging for communication. But I can guarantee that they still closing deals selling pools acting if they're the best pool company around.

    Kayla I.

    It started with them stating they turned in our plans to our HOA, yet couldn't provide proof it was done. HOA never got it. Was a mess, already putting the project 9 weeks behind. Then we were talked into a special skimmer. So once it was installed the box sat for a few weeks rotting in the rain so I grabbed it yo Google this amazing skimmer only to find out they installed a less expensive smaller skimmer without our knowledge. Because these are installed into the concrete there was nothing that could be done. They ended up cutting us a check which another story, they were going to install a second skimmer but it went into the easement which they should have know & want one snack dab in the middle of the end of the pool like a popsicle stick. During design we were told a beach entry wouldn't cost a dime more yet once we started building we were told the pebble couldn't be exposed, So we spent $800 on tile along with a bid they provided of something like $2300 to install the tile in the entry. They came down to I think $1200 on top of the tile we bought so 2k we were told we would NOT be paying. Also during the last design call we lowered the spa, did the beach entry and a couple other changes that never made it to the plan so the pool was built off the old plan. I asked our sup several times about the height of the spa but couldn't get an answer until the gunite truck was there. Well I was correct it was the wrong height but it was too late. B/C of this and due to the proposal saying glass tile they agreed to upgrade the tile since the look of the design would not work with the 18in raised spa that we didn't want which we now had. They are trying, I'll give them that but it's been a waste of both of our time. We were promised that we didn't need to do micro pebble, that we would love mini pebble and it wouldn't cause any issues with toes or suits. Well we have big problems with both. So they drained our pool to sand down the rough areas but while doing they ruined the tile lines. SO, they didn't catch it but refilled the pool and as soon as I got home I immediately saw they chopped the tile in half and removed all the Shimmer layer off the tile. SO we had to go for another full pool drain so they could cut out alllllllll the tile lines and relay them with grout. So now we have tile lines in grout rather than prelayed into plaster like all pools. We didn't want spray decking, our awesome designer suggested a salt finish which I actually loved. BUT they screwed up the concrete pour so bad they ended up having to refloat the deck and spray deck over it which I hate. When they did the salt finish, they didn't wash it away and it ate away at the natural stone coping leaving huge craters, so they replaced the coping, BUT they replaced the coping with 2 in darker coping when we have 2.25in light grey coping. They will tell me something is done, I'll walk outside and clearly it hasn't even been touched. It's like why? Why lie to me? I just want things done right. I just don't understand why they don't supervise & check the work that is being completed. I'm thankful they didn't run away but I shouldn't have to feel like that should I? We are paying over $80k, they should deliver the product they promised. Something they are proud of as well as something we are happy with. They post pictures of these beautiful pools. I guarantee they aren't posting pictures of ours. In the beginning we passed out their info to so many people, once they started digging but then everything stopped and sat and issues kept happening. We really enjoyed working with almost everyone. We would meet in person and come up with a great game plan repairs would get made but they weren't up to par, it was crushing. As you can see the stone doesn't match, it's not the same size or color and they call it tolerable and now they are sending me to their attorney. I've never felt so defeated in my life. We paid so much money to be treated like this? They try so hard to act like they care but if they really did wouldn't they have done it right or been here or said they would take care of it? Instead it's all my fault and somehow I have ruined their business. Look online at review sites, it's not just me y'all. It's so sad and so unfair we paid money for me to be treated as the bad guy. Trust me this is the LAST thing I wanted, I would have loved to sing praises about them. I love helping business succeed and love spreading the word about great places I just can't say that about this place and my heart is broken.

    Crack goes through to the inside of the pool
    Ed W.

    Large vertical crack in my pool wall due to poor insulation was reported in June 2023. A year in and still no structural engineer has looked into it and they've denied my claim against their "lifetime warranty ". Pool is holding water but they need to address this.

    A hole cut in our gutter drain pipe to feed the patio drain. Notice how it doesn't come close to being correct?

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    5 months ago

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    7 months ago

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    1 year ago

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    We love Fred and are pleased to hear that he was so helpful!

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    9 months ago

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    1 year ago

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    1 year ago

    They did much a great job with the design and Fred managing the project was great! They captured our vision!

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    2 years ago

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    Thank you for your review. Lenard and Erik are the best!

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    2 years ago

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    3 years ago

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    2 years ago

    We've been working with Premier and couldn't be happier! Great team, that's kind and professional

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    3 years ago

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    Page 1 of 2

    Ask the Community - Premier Pools & Spas

    Review Highlights - Premier Pools & Spas

    Chris was our project manager and kept everything on track and kept us moving along!

    Mentioned in 4 reviews

    Read more highlights

    Premier Pools & Spas - poolservice - Updated May 2026

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