I booked a Jeep Self-Drive tour through Viator. I will say that when I realized I booked the wrong day, they worked with me to correct the date of our rentals. I received a call the night before and was told that our group would be picked up in front of Denali Cabins at 7:40 am. Our group of 6 was waiting in front of the cabins at 7:30 waiting. I missed a call from the main number at 7:46 am. When I returned the number at 7:48, I was told that the driver had come by to pick us up and no one was out there so he left. I was talking with Hunter. He apologized and said he would come and pick us up because his driver had already moved on. Thirty minutes later Hunter pulled up in his van, surprised that there were 6 of us and explained that we would not all fit in one Jeep. Well, I had booked 2 jeeps, when the date was changed, they also changed the prepaid reservation to 1 jeep. Hunter reviewed my account realized that I was correct. They had two jeeps available. We were sent on some backroads with pretty scenery with very little direction, but at least we were on our own. We had agreed with Hunter that instead of us getting a ride back to the cabins where we stayed (a 15 min drive) that they would take us straight to the train station to save time. Once we were ready to go back to the train station we called and waited for over an hour. I called the main number again and spoke with Hunter. He said "Hmm I don't know where my driver is, I thought he had already picked you up. I will come get you". Once again, Hunter came to get us. There is a temporary building where we dropped off the car with no one inside. So, either his driver lied twice, or Hunter was covering for him. The cars themselves were so dirty that Hunter used a squeegee to try to clean the windows. The back-up cameras could not be used because of the dirt. I would not recommend this company for anything. read more