If you've ever been in a situation where someone was wearing the same outfit as you and you thought "oh HECK no" and it ruined your night, imagine wearing the same piece of sentimentally valuable jewelry (for the rest of your life) as thousands of people. Yeah. Not ideal. Enter: Dennis Jewelry. Sure, they can sell you the same stuff that everyone else has, that's fine. But what sets Dennis apart is their ability to offer unique and custom pieces, to special order things that others can't or won't, and their customer service is truly on another level. Conveniently located just a few minutes up 281 from the airport this locally-owned and operated jewelry store has been a San Antonio staple for decades. Do yourself a favor. When it's time to buy that forever piece, drop in and see what the folks at Dennis can do for you. read more

Honest and qualified jewelers with years of experience and good, fair, service and prices.

I had a DISASTROUS experience at Dennis! I lost two stones in my wedding ring (purchased at Dennis) and brought it in for repair. I got at least 4 different stories, with drastically prices, on what it would take to repair. At one point they LOST my ring, and throughout the 5 months it took to repair, the staff was often rude, dismissive, and/or unresponsive. After paying nearly $2,000, my ring came back STILL MISSING one of the stones they were to replace. I'm livid. My family has purchased all of our jewelry from Dennis for 20 years--wedding and anniversary rings, milestone jewelry gifts, our favorite Xmas presents. No one in my family will EVER step foot in this store again, and I will tell everyone I can about my horrendous experience. It used to be a great store, and it very sad what it's become. read more

When I walked in the lady gave me superb customer service. She was pleasant, kind, genuine, attentive, engaging, sincere, warm, and very polite. However, when I called later, the lady who answered rushed me off the phone, which is boorish, crass, discourteous and unkind. That kind of inconsistency really just ruins the whole experience. They have an excellent array of modern and classic jewelry. On a positive note, the security guard greets people which is very classy. read more

I would give Dennis Jewelry 0 stars if Yelp allowed it. Called them today (12-21-20, at 10:40am) regarding repairing a nick on the band of my engagement ring. The man answering the phone was incredibly condescending, rude, and seemed like I was a bother to even be calling. He asked me if I had purchased the ring there, and then said "oh well it doesn't really matter". He had me repeat myself several times because he clearly was not listening to the reason for my call. I got off the phone with him after not getting anywhere, and then my fiancé called about the matter, without letting the same man know he was calling about me. He was greeted with the same horrific attitude. I cannot believe they have someone like this man answering the phone. They definitely lost a customer, and I will be taking my business elsewhere, including the purchasing of our wedding bands. read more

I took my Rolex in to be cleaned. After a few weeks I get it back. It was running slow. I took it back and again I got it back in a few weeks. Then it was running fast. I took it back again and got it back in a couple of weeks. You guessed it, it's still running fast. I spent $1,100.00 and that is what I got. They tried, but they failed in my opinion. Steve Massie read more

Don't know about their jewelry. But if you own a Rolex, need any service and live in SA you'd be wasting your $ to go anywhere else. Larry is the master. He will fix it and make sure it stays fixed. read more

When I walk into Dennis Jewelry, I feel like part of a whole new experience of living. The sparkling showcases up against the pretty wood is like a forest of diamonds and jewels awaiting my discovery. The service is topnotch. They know everything about what I want. I say I would like a 1940's looking princess cut and they show me my dream ring. It is just too darn bad that I can't afford anything close to what they are asking. I know that they only pick the best of diamonds and watches but something tells me that they up the price by 20% just because of the environment. Who wouldn't? I could spend all day in Dennis and maybe all of my money, too. read more

Dennis Jewelry - Provided by the website - Watches Near Me - San Antonio, Texas

I took my wife's necklace in to repair a clasp and received amazing service from Bobby! The repair was perfect, and the whole experience was quick and professional. I'll definitely be back! read more

Make sure you come in your best clothes. If you don't the staff will ignore you. When you do force one to talk to you its brief and they try to get away from you as soon as possible. I had a piece of jewelry repaired here. They claimed they could do it and when I got it back it looked terrible. The owner Mr. Dennis came out and he seemed impartial to talk to me. They should have told me they couldn't do the work properly and I would have gone somewhere else. Which I did once I got it back from Dennis Jewelry and they fixed the damage they did and make it look brand new. I only gave it two stars and not one because there is a woman there I think her name is Donna. She is older and such a nice person. She is their saving grace. I always looked for her when I had to go in there. The last time to pick up my piece she wasn't there & the woman gave me my jewelry & then turned her back on me and walked away. Horrible customer service. I didn't share my distaste for them while I was there. I was pleasant so I don't know why I was treated this way. Oh well they lost a potential customer. read more

Such a kind group of jewelers and so so honest. And upfront. They always take their time and the end result is always great. We had such an awful awful experience with green jewelers so I was sacred to death to allow anyone else. But Bobby has been outstanding. Customer service deserves a++++ read more

The staff at Dennis Jewelry are knowledgeable, friendly, and eager to help. I love that they're family owned and operated so you really feel that you're shopping local. They explained to me that they make custom pieces out of anything. One time they made a bracelet out of elephant hair and a ring with an elk tooth! read more

I don't have a lot of experience with jewelry stores, but as far as I'm concerned, these guy are fantastic. Dennis custom made my engagement ring. We wanted it to be a copy of the ring my fiance proposed with, which was a cheapo $25 thing from Nomadic Notions. Well, he made it, but I can't call it a copy. Dennis elevated the design to magnificance! Also, the service is really great. I just had it resized, free of charge, and anytime I want it polished I just stop by. They even remember my name! read more

Went in to get my engagement ring resized. They did an amazing job and it was done quicker than they first estimated (~1.5 days!) everyone was super friendly and I felt that my ring was in good hand. I will say the reason for it being 4/5 stars is that they didn't authenticate my diamond when I received it back... I think if you ask they'll do it but it isn't automatic. The place is really spacious and clean. A little pricier from other places I got quotes at but I just felt like they'd do a good job and I'm glad I was right! read more

Went there to get an old ring fixed up while still keeping the integrity of the original engraving which was 75 years old. Another jeweler had already told me it was impossible, but Dennis Jewelry got really creative and suggested something I would've never thought of, and at a really good price. Took a few days longer than they had predicted, but the final product was more than worth it. They were also very nice and accommodating. Would highly recommend. read more

The selection was okay but they didn't have anything I wanted - only one piece came close but the person helping us didn't bother to write down our selections so I guess they didn't care too much to try and get our business. read more

Thanking Dennis Jewelry for Three generations of doing business with my family... where business integrity means more than a sale. George Dennis and Bobby Seiler helped my family locate my Mothers lost wedding ring, a special heirloom, that is treasured and will be passed down to the next generation. George Dennis genuinely cares about his customer. It's a privilege doing business with George and his family. Bobby Seiler, thank you for your outstanding designs and creativity. Your attention to every detail is perfect! Dennis Jewelry, You're the best! JB read more

Getting my bling cleaned! I can always count on my them to inspect & clean my jewelry when I need it. Very attentive and knowledgable staff. I have always had great customer service here. Can't wait to buy a new piece soon! :) read more

Six years ago my husband bought me my engagement ring here after going several jewlers including the one you see on TV every night and they were by far the best value, quality and designs. I love my ring! The band had small diamonds on the band and a few years back I lost one and had it replaced. Then I caught my ring in the trash compactor and warped the center stone slightly so my husband took it in. It also lost another small stone on the band. They said they have had some issues with the small stones and they replace it free of charge and fixed my ring within a few days. Our anniversary was yesterday so at dinner my husband presented me with my ring shining and looking better than ever. So kudos to everyone at Dennis Jewelry. We will always come back to you. read more

I have been extremely satisfied with the service and quality at Dennis Jewelry. I have had rings re-sized, appraised, and have had a custom ring made. Every time the staff has been very helpful and prompt. As another rater mentioned, if you want your jewelry appraised, you have to request it, but the cost is reasonable, in my opinion. read more

Love this place. The jewelry is just fantastic and the service is very good. Prices are high but these folks are serious about jewelry. This is where I go when I really need the good stuff, not the mass produced rubbish at lower end stores. read more

Avoid this place, unless you don't mind being helped by rude sales staff with no concept of customer service, who can pointedly tell you to take your 5k elsewhere and then be backed up by the owner Mrs.Dennis, who will put you off rather than have the decency to say she won't be helping you. So unacceptable, especially when the employee even calls you to apologize for being rude, acknowledging their wrongdoing. It seems to me this store is doing very well to be turning customers away. Luckily I found another family-owned jeweler in the stone oak area happy to take my money! Don't waste your money or time here. read more

Walked in to get high end sport watch battery replaced and was told guy who could do it was not in. I also was told that it would be $75 for them to replace the battery. I went across the street to Radio Shack and had the battery and replacement done for $6.50. Don't really know how they come up with their pricing but it did not make sense. read more

It is just great first 1 wide verity of jewelry 2 also I am a Dennis myself so yes they also can make jewelry from a picture totally recommend it. read more

Love this place, very attentive and caring individuals. I have tried some of the big chains for jewelry, but we always end up back here. Very knowledgeable staff and I have brought in items from other places to get worked on and I have purchased from there as well. No matter if I bought it there or brought something in, they always made me feel like the most important thing was that I got exactly what I wanted. Highly recommend to you guys out there looking for great customer service and high quality work and jewelry. read more

My husband's Rolex watch is a little tight so I brought it in to Dennis Jewelry to add links to it for Father's Day. The sales lady was not very experienced and recommended adding five links. Upon thinking it over I called to say that three links were sufficient, The sales personnel I talked to on the phone, Jason, agreed. When I picked it up they told me I was quoted wrong. They refused to honor their WRITTEN quote and told me that they would be willing to take the links off and I should bring it to a competitor. I would have been happy to do that, but I no longer trusted my watch in their care. They also told me the watch needed additional work.. Why didn't they tell me that before I drove thirty miles?? I also saw two sales personnel hiding in their office as they made the poor sales clerk do their dirty work. Needless to say I wont be purchasing from them again. read more

Great people, easy to work with, fantastic customizations, and very friendly. I went in for an engagement ring, hardly knowing what I was doing, and they helped me understand what I really wanted without up selling. Post purchase service remains excellent as well. read more

Last year my husband purchased a 4-ct fancy yellow radiant diamond and had it set at another jewelry story to the tune of $5K, and it turned out horrible. After trying to live with it as it was for some months, my husband convinced me to get it reset. I found a Simon G setting that I liked and only 2 jewelry stores in SA carry the designer. We checked them both, but decided on Dennis Jewelers because they quoted a price over $2,000.00 less for the same setting than the other store. It took some weeks, but when we received the ring back it was presented in a beautiful, lighted, yes lighted, jewelry box that when opened, took.my.breath.away! Very thrilled with the ring now, it.is.stunning! I also had my mother's engagement ring resized to fit my pinky finger, and they did an outstanding job...just beautiful, and I know it was a hard ring to size down that far. The only reasons for 4 instead of 5 stars? Because they never called us to tell us our ring(s) were ready, we had to keep checking with them, and because our sales rep, Bob, did not recognize us as the customers that had been waiting for the 4-ct stunner coming back from Simon G...But those things are minor, and yes, we would go back in a heartbeat! read more

There is a sign that claims all repairs on done on site. However, when going in to get a simple battery I was told I had to wait a couple of days because they send it out. Excuse me, but when a business says they do all repairs at their shop, no matter what type of shop it is. I expect it to be done there! Am I wrong????? read more

Went in to have a battery replaced on a Concord watch and also have a band replaced on a Zenith Defy watch. Old salesman seemed disinterested in helping me. He even take the time to check with the repair dept to see if it could be done then. Just said maybe a few days. Very rude. Went to London Clock and the did both items in less than 5 minutes. Will never step foot in Dennis again. read more

I recently got engaged with my girlfriend of 5 years. Prior to the proposal, we visited several jewelry stores such as Americus diamond, jared and kays to find the ring she imagined wearing. Although the experiences were pleasant, we were not able to find the perfect one. My fiancé's mother actually had a great experience with Dennis Jewelry and her engagement ring was bought from their store. They are also family friends with Mr. Dennis. After the first visit, I never went back to the other stores again. Dominica and Mr. Dennis provided excellent service and was able to locate the perfect band, diamond and Bobby crafted the perfect ring. The experience was not stressful, they were willing to work with me based on my budget and they even were willing to compete with the sale prices from larger diamond stores. I highly recommend Dennis Jewelry because they gave me the confidence and helped me with every detail to craft a perfect ring. Thank you Mr. Dennis, you have an excellent staff and a wonderful establishment! read more