The staff here are friendly and knowledgeable, making the visit pleasant. The eye exam was…read morethorough, and I felt well taken care of. However, the wait time was a bit longer than expected. Overall, a solid experience!

I had an amazing experience! The staff was super friendly and knowledgeable. They took the time to…read moreexplain everything clearly, and I felt very comfortable during my exam. Highly recommend this place for anyone needing eye care!

I visited MyEyeDr this week for a glaucoma exam. I have been seen by Dr. Ly a few times and really…read moreappreciate his professionalism and kind demeanor. If I was only rating Dr. Ly, my review would have 5 stars. I struggle with having people and objects close to my face, so going to the eye doctor is stressful for me. The first part of my appointment was with a technician who led me through the tests. Everything was fine until she was taking my eye pressure with a tool that blew little puffs of air into my eye. She measured each eye and then went back to my right eye and blew three rapid succession puffs into my eye. I pulled back and she just shrugged her shoulders and walked out of the room. I don't remember her name, if she even gave it to me, but I sincerely hope I don't ever have her as a technician again. I feel she was extremely unprofessional and uncaring.

This is the 4th yr I have gone to MyEyeDr and I have always had a good experience! Dr. Ly in Plano…read moreis great and Naloshin assisted me for more than one hour helping me find glasses that looked good and were in my price range. I really appreciate the customer service, and very happy with my new prescription. Thank you!

We have been coming here for hears. I have really good insurance through my work so that helps to…read moreafford the high prices. There are pros and cons of this place. First, Dr. Castro is excellent, skilled, and caring. Highly recommend. The office works to get you scheduled as quickly as possible. They have good availability. Appreciate the hiring reflects a diverse community. One gentleman who helps me adjust my glasses is just kindest most helpful technician ever. I really appreciate how he makes sure my frames fit well. Not everyone in the office is the kind and helpful. And one time, my family member passed away and I ended up being 7 minutes late to my appointment. They treated me so mean. I was nearly in tears but they berated me for being late. One staff member makes fun of me for my personal preferences. However staff have worked here for years so they must love their jobs. That says something for this business.

I've been a customer of this dentist for 3 years and they would not even let me buy one box of…read morecontacts because my prescription expires on 1/25/2026 and it is currently 1/2/2026. Since when can you deny customers who have an active prescription??? I live in Louisiana now and can't drive to Allen, TX just to give them an exam so that they will let me buy contacts. It's sad that a customer with a perfectly active prescription can't even buy contacts when they need them.

Practice is still one of the best in CCty - I took a break and tried 2 others that were closer to…read morework but came back to this practice. Later hours - plus the staff's willingness to work out their booked schedule when you forgot to schedule your annual and really needed someone to check out those eyes - wonderful. Looks of selection from different price points and my glasses came in quicker than expected. See your way there

The eye exam itself was fine, and ordering two pairs of glasses went smoothly at first. I was told…read moreit would take a few weeks, which I accepted. A couple of weeks later, I received a text saying they were ready for pickup. When I arrived, only one pair was actually available. I left and waited another two weeks before following up. On a Friday, I called and was told no one was available, but someone would call me back on Monday with an update. Monday came and went--no call by 2:00 p.m. I called again and was placed on hold until the call dropped. I tried again, was promised a callback "right away," and waited 45 minutes with no response. Frustrated, I called a third time and requested a refund. Once more, I was told someone would call me back. Eventually, I did get a call: they had the lenses but not the frames. Then they offered a similar style in black--I agreed to proceed. Later, another call came saying the frames weren't black after all, but grey. At this point, I was so fed up I just told them to use the grey ones. I'm finally supposed to pick them up tomorrow... I hope. After all this hassle, endless waiting, broken promises, and terrible communication, I seriously doubt I'll ever return.

What's not to like? My 20 year relationship With Warby Parker that started out online,continues…read morewith this newer store. Great staff, knowledgeable service and great selection make buying new specs a breeze. If you've never done business with WP,I recommend you,Go!

Our associate was Anisha and she was impeccable with good knowledge of our needs as we are over 65…read more Anisha spent quality time answering all our questions and exceeding our every expectation in eyewear. Because of her attentiveness to our needs, we spent more than we had anticipated and purchased top quality eyewear! Anisha is a winner and a born leader to us-you all have some awesome assoctaes at this location...including the most personable Aneeq and thoughtful Asher for us old folks...we WILL be back and recommend these associates to others-thank you much!

I've been a patient at Rosemore Eyecare for nearly 10 years, and I couldn't ask for a better…read moreexperience. I saw Dr. Zak all throughout my college years. He was always welcoming, informative and genuinely caring. He helped me through a few eye issues, and I loved coming in for my yearly eye exams. Now that I've moved, I see his brother, Dr. Ryan, at their location in The Colony. He's just as helpful, friendly, and professional. Each visit I feel like I leave with more information about the health of my eyes and best practices I can do to care for my eyesight. You can tell care runs deep in this family business. Both locations have wonderful staff who make everything easy. They're always quick to help with scheduling, and on several occasions when I have run out of contacts, they make sure I have trials so I won't go without. The team's kindness and willingness to go above and beyond have been consistent throughout the years. I feel truly lucky to have found an optometry practice I can rely on. No matter where I am, I'd go out of my way to keep with this team. I can't recommend Rosemore Eye Care enough for anyone looking for a trustworthy practice.

My family (me, two kids, hubs) have seen Dr. Zak for 3 years. If you're counting, that's 12 full…read morevisits, plus follow ups for prescription changes and a pandemic in there too. Dr. Zak is very personable, relatable, and explains everything very well. I highly recommend paying for the optomap (I think it's called that--where they don't dilate your eyes). They keep your files on record and you can easily compare year over year to look for changes. They're great about making sure the contacts and prescription are good fits and on my last visit the doctor scheduled me a week after my appointment to follow up on my prescription change. He heard my concerns and offered suggested causes and solutions. For the kids, I've had varied reviews for the techs that does the testing at the beginning of the appointment. They are often without kid-experience and can give vague instructions for the kids. My youngest is a wiggle wart so I have had to offer help. However, I will say that even though the testing and retesting and reretesting takes a long time, the techs never lose their patience or show frustration. You'll notice I still give a five star review because I still feel that we are welcome and are treated well. When I first went I read a review about someone who was so upset that their appointment turned into a medical visit and became expensive. I was nervous for my first visit, but I will say it was made very clear that a visit could become medical. That's a legal requirement for coding and to avoid fraud (if an eye appointment becomes medical it must be billed accordingly) not a sneaky medical practice. Overall, we're happy to make the drive (now 30 minutes) to continue to go to Rosemore.

I've been a patient since 2015. It was always an easy experience each year up until last year. The…read moreone provider wanted to refer me to another doctor but never told me who it was or had them call me. I see doctor Gaddis this year for an issue and while I am in the waiting room, her front office was rude and made humiliating jokes at my expense. I go in to see Dr Gaddis and she acted like I was wasting her time and rushed me out. Today I call to obtain all my records and they made no attempt to find out why I was leaving or made an attempt to keep me as a patient. After 11 years of being a patient, I expected better.

I am a long time patient of Dr. Kryder . I am in my 60's and have worn glasses or contacts since…read moreage 10. I have had countless exams . Dr. Kryder is hands down the best . He has top equipment and explains everything throughly . During a stretch of 2 years of virtual meetings, I develop dry eye . He diagnosed the cause , put me on a regimen to fix it , and it resolved . The ladies in the frame shop are fabulous. I think everyone of them have waited on me . They are outstanding. Don't hesitate one second to go!

This is a great one-stop optical shop. The eye doctors are great, the staff is great, the optical…read moreshop has a nice selection and are great at what they do. I got the glasses I wanted and couldn't be happier with the entire experience. Highly recommended.

Their technology is great. Had great experience the first time around. But for my second annual I…read moreguess they are growing and the main optometrist only reviews the work and someone more junior does it the test. My contacts wasn't fitting correctly and it was just poor customer experience. Tried to work it out with them to see if they will fix the problem but that was not something they wanted to do. So I won't be retuning.