Visited the other day since my car needed an oil change. The service was straightforward and didn't…read moretake very long. Nothing unexpected came up, so I'd probably come back here next time.

I have been in search of a shop that would take car of my car, always honest, friendly, clean shop,…read morereturn my car clean...no dirty hand prints inside the car, helpful and information. Finally, I have found what I had for many years in another city. Now I can take my car for service and I am assured it will be pleasant and job done well. Thank you. Nancy H

Long story short: You will not find a better body shop in DFW. Period. Thomas and Bruce are proud…read moreowners of the go to shop. If you don't believe me, just check out their lot full of exotic cars that all the dealerships in DFW send them to work on. That in itself shows the level of work they produce. Details: I bought a body kit for my 370z and was looking for someone who could paint and install it. Unfortunately, my aftermarket bumper was not ideal to work with, but Thomas and his crew spent almost 3 whole weeks perfecting it. Thomas was very honest about expectations and explained everything to me thoroughly. There was some extra mesh work that needed to be done to protect the inside of the car and Thomas didn't even charge me for it since he probably felt I was spending a good chunk of money on the entire kit. Whatever the reason, I was totally ready to pay him for additional labor, but he declined. I'm writing this review an hour after I've picked up my car and it looks absolutely phenomenal. I'll update with photos later. If you need anything custom, aftermarket, body, paint, insurance work, etc. New Concept Autoworks is the place to go. We are all lucky to have Thomas and Bruce here in DFW. I will never go to another shop. New Concept Autoworks has my business for life!

I've been taking my car here for years for body work and paint. I have also referred many clients…read moreto New Concept. There is nothing to complain about. 5 stars all the way! Bruce is an absolute artist!! I got into a fender bender with my Lexus and he patched it up for me and it looks brand new and drives excellent!! He was able to work with my insurance and get the job done. He does great quality work and is very detail oriented. I couldn't ask for anything more. I also just picked up my Audi from him today. He painted my brake calipers red and the grill and Audi logo black. He was a able to get it back to me in a matter of days and OOOHHHWEEE does it look sweet!! Perfect shade of red and he gave the car the pop it needs!! Its located off of 75 and Legacy in Plano. The location is fast and easy to get to. So next time you want to get a new paint job or get in a wreak Bruce is THE MAN that will get everything brand spankin new for you!! Thanks Bruce!

Great to work with 100% that guy Jeremy is the BEST EVER!!!…read morealways on point he informed me of the status every step of the way. I WILL BE BACK! when i need work on my vehicles THANK YOU !

I was treated like a number and not a person. Caliber had a closer relationship with my insurance…read morethan they did with me.

I recently had my car repaired at Hance's Uptown collision center and could not be more pleased…read morewith the results. Jimmy Smith was my Rep and he was outstanding. The entire team was professional, friendly, and clearly committed to doing high quality work. Not only did the do an amazing repair job and completed the work in a timely manner. if you're looking for an auto body shop that truly takes pride in their work and delivers excellent results, schedule an appointment and see for yourself. thank you again Jimmy.

Did a solid job with our Tesla model y bumper. Quality service with timely communication and very…read morecompetitive pricing and done in a very reasonable timeframe

James did a great job! And really professional! I will bring another car of mine to him for sure…read more And the charge is fair. He got the job done really fast in time.

First time getting this type of work done and it was a true blessing finding this establishment…read more James the owner was very professional, friendly, and works with you to assure you are satisfied and taken care of. I took both of my vehicles with dent damage and the work James performed was fast and impeccable! I will highly recommend North Dallas Dent for any dent repairs!

I cannot comment on the quality of repairs performed by this shop because I ultimately chose not to…read morehave the vehicle repaired there. However, I believe consumers should be aware that I was required to sign a repair authorization before the shop would prepare an estimate for my insurance claim. My vehicle was non-operational and was brought in for evaluation. The shop concluded the clutch was the source of the problem and began extensive body teardown work as part of the estimation process. After the vehicle was returned to me, I had the transmission removed and the clutch components were found to be largely intact. The actual problem appears to have been internal engine damage rather than a clutch failure. What surprised me most was the extent of the teardown performed before I understood what would be involved. At one point, major body panels had been removed from the vehicle even though no repair work had been authorized beyond the estimate process. After I raised concerns with both the shop and my insurance company, all charges were waived and the vehicle was reassembled and returned to me. The truck appears to have been put back together properly and in substantially the same condition it was in before the teardown. Based on my experience, I would recommend that customers ask detailed questions about what authorizations are being requested, what teardown work may be performed during the estimating process, and whether the shop is performing a body estimate, a mechanical diagnosis, or both.

I have taken two cars to the PLano location. They do GREAT work! Recently, I worked with Matt at…read morethis location. His communication during the process was outstanding. When I picked it up, it was better than when I bought it. I am serious. Matt is a rock star. Barry G.

outstanding, quick, and reasonable price.The guy answered a call right away, gave an estimate right…read moreaway with a fair price for the fix based on the images I sent

Robert was great. He fixed 2 large dents on my Gladiator. Super happy with the results. Having him…read morefix a few minor dings on another car as well. Will definitely use again!