The saga continues at Covington Dental Partners. Finally got my crown for the implant today. Things…read morewent well. Assistants are super nice. Time for checkout. When then did their fancy scan a month ago, at checkout the young lady who insisted I pay $3k up front told me nex time there would be no charge. Today when I checked out, there was a different person who said I owed $250. I questioned that stating I was told previously no charge. In a nasty attitude she told me I had signed a treatment statement for stated amount. In other words they LIED previously. There's a new practice not too far away. Time to look for a new dentist. Unfortunately I like my dentist, hygienist and the other people, but the bitch at checkout and their high prices leave no other option.

I needed to find a new dentist after my current one informed me they no longer took my insurance…read more Covington Dental Partners was recommended by a friend so I called and asked if they took my insurance to which they stated yes. I had my routine cleaning and x-rays - to was a great experience. Then I received my bill for over $300. When I called and asked, they stated that they are not in network for any dentist insurance. Now, off to find a new dentist again.

I have strong anxiety when it comes to the dentist due to a childhood experience I shared this and…read morethe staff went over and above to ensure my feelings of safety and comfort. My initial visit with a full consultation was done with patience and genuine concern for my well being. Yesterday I had a cleaning and the hygienist was efficient, gentle and extremely kind . I highly recommend this office and staff for anyone looking for excellence and care

Dr. Wilson the dentist is great but the customer service from all the other staff especially the…read morereceptionist is TERRIBLE. The scheduling is unorganized and all over the place. I would not recommend.

I used to hate going to the dentist . My mom would have to drag me in the door because he wasn't…read morenice . I actually like going now because Dr. Deemer and her staff are so nice . Jonathan A

From the owner: Dr. Deemer (formerly Dr. Strohschein) is proud to serve families in the Newton and Rockdale county…read moreareas, as well as outlying communities in Henry, Walton, Jasper and Morgan counties. At our practice, we strongly believe in comprehensive treatment planning and optimal dental health rather than just the "cosmetic" treatments.

DIRT POOR!!!! These jokers did a crown for me and it started to hurt really bad, when I called for…read morean emergency appointment, they wouldn't see me, they said that i have to wait eight days for an appointment. Who cares, they already got paid, on to the next victim. I compare them to a used car dealership. YOU CANNOT TREAT PEOPLE LIKE THAT!!!! I'M NEVER GOING BACK TO THAT JOINT.

During a tooth Extraction the Dentist damaged the tooth next to it by Breaking a new crown that I…read morejust paid for at another dentist office the dentist at Covington Center for family refused to replace the crown he broke unless I pay over a $1000 with insurance I was just told that Unfortunately, accidents happens and it's the patient responsibility to pay for these accidents and if I want it done for free, I needed to go back to the dentist office that put it in even though Covington Center for Family Dentistry negligence.

have been with Dr Hampton for many years and have always had great care by him and the rest of the…read morestaff.

If I could leave 0 stars, I would. I hardly ever leave reviews but this is the third time I've had…read moreissues with this office. I used to be a patient of Dr. Hampton but ever since he went part time, and sold the office, this place has gone straight into the gutter. I went in for a routine cleaning and was charge over 400. I have 2 dental insurances and they messed up on the billing. I went in to the office to figure out what was going on, and spoke to the office manager, but have yet to receive a response. However, today I get another bill for 39 for a supposed no-show fee, in which my husband physically walked in to the office to cancel the appointment. We made a detour just to stop and cancel it so we knew it would be cancelled, or so we thought. I don't know where or how things can get so messed up with the billing when you go and talk to someone in person... this is ridiculous. I would highly, highly not recommend coming to this place unless you don't mind driving 30 minutes out of your way to talk to people who don't seem to listen.

Not happy at all, Always, more $$$ out of pocket than was told. Scheduling leaves a lot to be…read moredesired, but boy they sure want to put you on a plan for thousands $$$, never want to do what you want them to do, always a multiple visit procedure- hence more $$$. Seems every visit was a mis communication somewhere as to what was going to be done, or they really want to do what they want to do. Was going there because of the convenience of location. Now I will drive out of state if I need to.

Their work is not the issue, it is acceptable. However, the inconsistency of transparent billing…read moreleaves LOTS to be desired. Multiple occasions I was promised 1 price, but billed considerably more. The general office atmosphere feels like a corp or govmt practice. Very much feel like you are being herded through like cattle. Get there right after lunch break and you will see what I mean.

I'm a 53 year old woman who still wear retainers, because I got braces in my 30s. I decided to stop…read moreseeing my original orthodontist, because the business had become very unprofessional. I chose this office, and I am so happy with my experiences. Friendly, professional staff, and as a bonus, the new doctor (Dr. Hillman just sold his practice) was my doctor at the place I used to have my orthodontics done.

From the owner: Specializing in: - Orthodontistsread more

I had all of my teeth abstracted at the Covington location, my experienced was great, all the staff…read morethere was pleasant, friendly and knowledgeable. Dr. King was outstanding including the support staff. They went over everything pre and post treatment. I would recommend my friends and family, if you're looking for Oral Surgery and implants this is where you want to be. I'm looking forward to my next visit in two weeks. I can't say enough about this Dental Service and you can't go wrong if you need oral surgery and implants. Thank you, Bobby Boone

I has three teeth and a fibroma removed by Dr. Fulton Lewis. This is the first time I have had…read moreextractions with virtually no pain...and two of the teeth were broken off at the gum line. I don't know how he did it, but I am forever grateful. Everyone in the practice is friendly and helpful. I would highly recommend them.

Constantly changing appointments without confirming with patient. You can not reach them by phone…read moreand they never call back to assist. They are only accommodating to new patients. Too many problems with communication at this office. Covington office.

Had a follow up appointment for my son this morning and realized I missed the window of time. I…read morecalled the office to reschedule and spoke with a girl, Katie, at the front desk. She was so rude and so short on the phone I made a point to ask her name. She actually hung up the phone with me while I was in midsentence. I called back and said you must've accidentally hung up the phone and she claimed that we got disconnected. Based off of her tone and lack of helpfulness, I find that hard to believe. Though I always like to give everyone the benefit of the doubt. The impression is this girl does not care for her job and absolutely should not be the one answering the phones. This is not a great look for braces braces. If I had not already paid in full for my son's braces, I would go elsewhere. Shocking lack of customer service.