This place has terrible customer service. I was a new patient scheduled for a cleaning. In the…read moremorning of my appointment I get a text saying they needed to cancel my appointment "due to unforeseen circumstances". They didn't even have the decency to call me to cancel the appointment. They chose to send a text. When I called to find out what happened, the lady says it was canceled because they are short staffed. Really?!!! She asked if I wanted to reschedule! For what, so you can cancel my appointment again?! No thank you. Don't waste your time.

DIRT POOR!!!! These jokers did a crown for me and it started to hurt really bad, when I called for…read morean emergency appointment, they wouldn't see me, they said that i have to wait eight days for an appointment. Who cares, they already got paid, on to the next victim. I compare them to a used car dealership. YOU CANNOT TREAT PEOPLE LIKE THAT!!!! I'M NEVER GOING BACK TO THAT JOINT.

Constantly changing appointments without confirming with patient. You can not reach them by phone…read moreand they never call back to assist. They are only accommodating to new patients. Too many problems with communication at this office. Covington office.

Had a follow up appointment for my son this morning and realized I missed the window of time. I…read morecalled the office to reschedule and spoke with a girl, Katie, at the front desk. She was so rude and so short on the phone I made a point to ask her name. She actually hung up the phone with me while I was in midsentence. I called back and said you must've accidentally hung up the phone and she claimed that we got disconnected. Based off of her tone and lack of helpfulness, I find that hard to believe. Though I always like to give everyone the benefit of the doubt. The impression is this girl does not care for her job and absolutely should not be the one answering the phones. This is not a great look for braces braces. If I had not already paid in full for my son's braces, I would go elsewhere. Shocking lack of customer service.

We've been coming here about 2 years now and the staff are beyond phenomenal, they give my son the…read morebest care on the way to start his braces journey, the care consultant lady is beyond wonderful she explains in detail the treatment he is going to receive, the length and what to expect!! I could not recommend this place enough!

I have to say I've been going to them for three years now and the service at each location where…read moreLoganville or Lawrenceville has been impeccable. I felt like family since day one. They're always so kind and smiling and willing to assist and help in anyway. I love it. Keep up the great customer service. Also, I love the way my teeth look now that my braces have been removed. I get so many compliments on my teeth and how pretty they are.

I had a great experience at this location the front desk lady was so sweet I loved my experience…read more I am switching my home office to this location I would recommend this office to anyone that needs braces.

I had my cleaning today and had the pleasure of having Peter as my dental hygienist. He was…read moreincredibly kind, friendly, and welcoming, and he made me feel comfortable from the very beginning. We even shared a few laughs, which made the visit that much more enjoyable! I truly appreciated Peter's transparency, patience, and the genuine care he showed throughout my appointment. It's always nice to feel like you're being cared for as a person, not just another patient. Thank you, Peter, and the team at Conyers Smiles Dental for making my visit such a pleasant experience. I truly appreciate the kindness and care, and I would definitely recommend you to others!

Warning: Unexpected $1,017 bill after being told visit was covered…read more I visited Conyers Smiles Dentistry as a new patient for what I was told was a routine exam. When I arrived, staff confirmed my Cigna insurance had been verified and my visit was covered. I paid a copay and thought nothing of it. Weeks later I received an Explanation of Benefits showing I owe $1,017 out of pocket for a Cone Beam CT Scan, multiple Oral/Facial Imaging procedures, and Saliva Testing. None of these were explained to me before, during, or after my appointment. No treatment plan was shown to me. No cost estimate was provided. I was never told any of this was being done. My insurance denied all of it. Cigna flagged the saliva test as "not a dental service" and the CT scan as simply not covered neither of which are standard for a new patient checkup. I am now formally disputing these charges with the practice, Smile Generation corporate, and the Georgia Board of Dentistry. I would caution anyone especially new patients to ask for a written cost estimate and treatment plan BEFORE allowing any procedures to be performed here.

I had a wonderful experience with Russell Orthodontics!! I was seeking treatment because I had a…read moreserious cross bite & overbite. I wanted to go the traditional braces route because I had braces in the past & was hesitant to even consider Invisalign, but now I see why Dr. Russell is in the top 1% for Invisalign providers as this process was WAY more convenient than I was expecting. In less than a year I have a perfect smile that has significantly improved my confidence. Dr. Russell & his entire staff provided a pleasurable experience! Even though it wasn't often I had to come inside the office, every time I was met with smiles & great customer service. I highly recommend this office.

Fantastic service and excellent results! Hands down best dental health decision I have made besides…read morechoosing an amazing dentist! Dr. Russell has the technical expertise and experience to achieve miraculous results with Invisalign. He's the best of the best, and my cost was less than what I was quoted on metal braces by other local providers. I am an adult patient who waited a long time to meet just the right orthodontist-- Dr. Russell is the very best person to choose for Invisalign treatment. I was blown away by the science and technology behind Invisalign that he so enthusiastically and sincerely explained. Not a sales pitch -- he's passionate about his work and takes the needs of every patient seriously. His practice offers in-house no-interest, no extra fees payment options. Other providers I met with tacked on extra service fees for financing. And, they said I was not a candidate for Invisalign! Choose the best of the best, Dr. Russell, and you won't regret it. They also have the best lip balm ever :)).

My daughter and I are on vacation visiting my college best friend of 35 years who lives in Decatur…read more My daughter's wire was poking her in her upper cheek. I called our orthodontist in Oklahoma to see if we could make an appointment for when we returned. Our orthodontist was going to be taking his vacation once we returned, so we would have to go see another orthodontist that would be covering while he is on vacation. His office staff suggested that we try to find a local orthodontist that might be able to see her while we are still in Decatur, so that she did not have to stay uncomfortable while on vacation. I called one office and it was going to be $150 to clip a wire. I called a second office and they were going to charge $360 to clip the wire. My best friend and her husband suggested that I call Decatur Orthodontics, so I did. Allyssa was my first interaction with the office. She was kind and super helpful. She was able to get us in right away. Our visit was less than 5 minutes once we arrived. The office staff was helpful, kind, and extremely efficient. The office was super clean and very organized. They were kind enough to take care of this for us as a complimentary service. If we lived in Decatur, this is where we would go! Thank you so much for taking care of my daughter and for being so kind to us! I would recommend this business 100%. Thank you for being kind human beings! Thank you for being a blessing to us! We appreciate you so very much!

The quality of care here is 10 out of 10! ! The staff is immediately responsive to calls, texts,…read morescheduling and email inquiries. I have had outstanding service and recommend highly. They treat your children with respect the highest care. Thank you Decatur Orthodontics for your continued stellar service.

Great costumer service! Staff is very warming and welcoming! Amazing doctor! Love her!read more

I went into this orthodontist appointment very apprehensive . I didn't know if I needed treatment…read moreor not. The office was very clean and the staff was very friendly. One of the staff members took panoramic X-rays and photos. I was really surprised when the Dr said that my bite was very good and that I didn't need treatment. I was amazed that this orthodontist would not recommend braces and treatment and turn down the money that they could collect. The assistant said "we would never treat you unless you truly needed it" I am very impressed with the honesty and I will refer this office to others.

they have awsome people working there and i just love the friendliness i just recently got my…read morebraces off and when i did they were really nice about i absuloutly would go back

kids loved it very nice and welcoming would recommend and very nice staff would definitely come…read moreback

I'm a long-time patient of this facility, got my braces here in 2006 and have been going back for…read moremy retainers since. (Adult braces, will need retainers for the rest of my life. This place has gone from a customer-friendly organization where the doctor knew what was going on with you and what you needed before he called you back to a disorganized mess. I watched as more than one patient was called into the office area, then called again by someone else after they'd already gone back with the first person. My husband tells me it also happened with me. Though I'd clearly explained to the receptionist that I just wanted new retainers, the man I'm assuming to be the orthodontist (he never introduced himself), seemed confused about what I wanted, changed his mind repeatedly about what he was doing and when I'd get my new retainers, and didn't listen when I told him what I needed. He wasted so much time, because he made assumptions rather than asking and listening. Meanwhile, there are 20 other people waiting for Sir Incompetence to be done with me, because we were all scheduled for the same time. Very unprofessional. I've been a patient here for almost a decade, but today was my last visit.

Office Experience and lack of professionalism. I asked to speak to the office manager and she never…read morecame to address my concerns. I then asked to speak to the finance manager, she too refused to speak with me. There were several cluster conversations behind closed doors, but no one came out to address my concerns.